A quantitative investigation of the role of Information and Communication Technologies in the implementation of a product-service system

International Journal of Production Research

Volumn 51, Issue 2, 2013, Pages 410-426

  Belvedere, Valeria ^a   Grando, Alberto ^a   Bielli, Paola ^a  

^a BOCCONI UNIVERSITY   (Italy)

Author keywords

Business process reengineering; Information systems; Product service systems; Responsiveness; Structural equation modelling; Value analysis

Indexed keywords

BUSINESS PROCESS RE-ENGINEERING; IN-FIELD; IN-PROCESS; INFORMATION AND COMMUNICATION TECHNOLOGIES; OPERATING PROCESS; POOR PERFORMANCE; PRODUCT OFFERINGS; PRODUCT-SERVICE SYSTEMS; QUANTITATIVE INVESTIGATION; RESPONSIVENESS; STRUCTURAL EQUATION MODELLING; VALUE ADDED SERVICE; VALUE CREATION;

INDUSTRY; INFORMATION SYSTEMS; INFORMATION TECHNOLOGY; PROFITABILITY; REENGINEERING; SURVEYS; VALUE ENGINEERING;

MATHEMATICAL MODELS;

EID: 84871196771     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2011.648278     Document Type: Article

References (79)

1. Agnihothri, S., Sivasubramaniam, N., and Simmons, D., 2002. Leveraging technology to improve field service. International Journal of Service Industry Management, 13 (1), 47-68.
2. Baines, T., et al., 2009. Towards an operations strategy for product-centric servitization. International Journal of Operations & Production Management, 29 (5), 494-519.
3. Behrend, S., et al., 2003. Eco-service development. Reinventing supply and demand in the European Union. Sheffield: Greenleaf.
4. Belvedere, V. and Grando, A., 2005. Implementing a pull system in batch/mix process industry through theory of constraints: a case-study. Human Systems Management, 24 (1), 3-12.
5. Belvedere, V., Grando, A., and Papadimitriou, T., 2010. The responsiveness of Italian small-to-medium sized plants: dimensions and determinants. International Journal of Production Research, 48 (21), 6481-6498.
6. Bollen, K.A., 1989. Structural equations with latent variables. New York: Wiley.
7. Brax, S.A. and Jonsson, K., 2009. Developing integrated solution offerings for remote diagnostics: A comparative case study of two manufacturers. International Journal of Operations & Production Management, 29 (5), 539-560.
8. Bresnahan, T.F. and Trajtenberg, M., 1995. General purpose technologies: 'engines of growth'? Journal of Econometrics, 65, 83-108.
9. Brynjolfsson, E. and Hitt, L., 1998. Beyond the productivity paradox. Communications of the ACM, 41 (8), 49-55.
10. Brynjolfsson, E. and Hitt, L.M., 2000. Beyond computation: information technology, organizational transformation and business performance. Journal of Economic Perspectives, 14 (4), 23-48.
11. Brynjolfsson, E. and Hitt, L.M., 2003. Computing productivity: Firm-level evidence. Review of Economics & Statistics, 85 (4), 793-808.
12. Buttle, F., Ang, L., and Iriana, R., 2006. Sales force automation: review, critique, research agenda. International Journal of Management Reviews, 8 (4), 213-231.
13. Carmines, E.G. and Zeller, R.A., 1979. Reliability and validity assessment. Beverly Hills, CA: Sage.
14. Chen, S. and Yang, C., 2004. Applications of Web-QFD and E-Delphi method in the higher education system. Human Systems Management, 23 (4), 245-256.
15. Cheng, C., Barton, D., and Prabhu, V., 2010. The servicisation of the cutting tool supply chain. International Journal of Production Research, 48 (1), 1-19.
16. Davenport, T.H., 1993. Process innovation: reengineering work through information technology. Boston, MA: Harvard Business School Press.
17. Davies, A., 2003. 'Are firms moving 'downstream' into high-value services?'. In: J Tidd and F.M. Hull, eds. Service innovation: organizational responses to technological opportunities & market imperatives. London: Imperial College Press.
18. Devaraj, S. and Kohli, R., 2003. Performance impacts of information technology: is actual usage the missing link? Management Science, 49 (3), 273-289.
19. Evans, P.B. and Wurster, T.S., 1997. Strategy and the new economics of information. Harvard Business Review, 75 (5), 70-82.
20. Farrel, D., 2003. The real new economy. Harvard Business Review, 81 (10), 104-112.
21. Fisher, M.L., 1997. What is the right supply chain for your product? Harvard Business Review, 75 (2), 105-116.
22. Fisher, W.W., 2004. Promises to keep: technology, law, and the future of entertainment. Stanford, CA: Stanford Law and Politics.
23. Flores, M., et al., 2009. Universities as key enablers to develop new collaborative environments for innovation: successful experiences from Switzerland and India. International Journal of Production Research, 47 (17), 4935-4953.
24. Goldratt, E.M. and Cox, J., 1984. The goal: an ongoing improvement process. Aldershot: Gower.
25. Graham, G., et al., 2004. The transformation of the music industry supply chain - a major label perspective. International Journal of Operations & Production Management, 24 (11/12), 1087-103.
26. Grando, A., Tapiero, C.S., and Belvedere, V., 2007. Operational performances in manufacturing and service industries: conceptual framework and research agenda. International Journal of Business Performance Management, 9 (2), 110-126.
27. Grover, V. and Malhotra, M.K., 1997. Business process reengineering: A tutorial on the concept, evolution, method, technology and application. Journal of Operations Management, 15 (3), 193-213.
28. Gunasekaran, A.A. and Ngai, E.T., 2007. Knowledge management in 21st century manufacturing. International Journal of Production Research, 45 (11), 2391-2418.
29. Hair, J.F., et al., 2006. Multivariate data analysis. 6th ed. Upper Saddle River, NJ: Prentice-Hall.
30. Hitt, L.M., Wu, D.J., and Xiaoge, Z., 2002. Investment in enterprise resource planning: business impact and productivity measures. Journal of Management Information Systems, 19 (1), 71-98.
31. Holweg, M., 2005. The three dimensions of responsiveness. International Journal of Operations & Production Management, 25 (7), 603-622.
32. Hu, L. and Bentler, P.M., 1999. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6 (1), 1-55.
33. Jiansheng, L. and Daizhong, S., 2008. Support modules and system structure of web-enabled collaborative environment for design and manufacture. International Journal of Production Research, 46 (9), 2397-2412.
34. Johnson, M. and Mena, C., 2008. Supply chain management for servitised products: A multi-industry case study. International Journal of Production Economics, 114 (1), 27-39.
35. Kurata, H. and Nam, S., 2010. After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both? International Journal of Production Economics, 127 (1), 136-146.
36. Lee, H.L., So, K.C., and Tang, C.S., 2000. The value of information sharing in a two-level supply chain. Management Sciences, 46 (5), 625-643.
37. Levitt, T., 1976. The industrialisation of service. Harvard Business Review, 54 (5), 63-74.
38. Li, L., et al., 2008. Assessing the effects of manufacturing infrastructure preparation prior to enterprise information-systems implementation. International Journal of Production Research, 46 (6), 1645-1665.
39. Lou, P.P., Ong, S.K., and Nee, A.C., 2010. Agent-based distributed scheduling for virtual job shops. International Journal of Production Research, 48 (13), 3889-3910.
40. Lusch, R.F., Vargo, S.L., and Tanniru, M., 2010. Service, value networks and learning. Journal of the Academy of Marketing Science, 38, 19-31.
41. Magretta, J., 1998a. Fast, Global and entrepreneurial: supply chain management, Hong Kong style. An interview with Victor Fung. Harvard Business Review, 76 (5), 102-114.
42. Magretta, J., 1998b. The power of virtual integration: an overview with Dell Computer's Michael Dell. Harvard Business Review, 76 (2), 72-84.
43. Mathieu, V., 2001. Service strategies within the manufacturing sector: benefits, costs and partnership. International Journal of Service Industry Management, 12 (5), 451-75.
44. Mbang, S.S. and Haasis, S.S., 2004. Automation of the computer-aided design-computer-aided quality assurance process chain in car body engineering. International Journal of Production Research, 42 (17), 3675-3689.
45. McAfee, A. and Brynjolfsson, E., 2008. Investing in IT, that makes a competitive difference. Harvard Business Review, 86 (7/8), 98-107.
46. McCormack, K., 1998. What supply chain management practices relate to superior performance? Boston, MA: DRK Research Team.
47. McGowan, A., 1998. Perceived benefits of ABCM implementation. Accounting Horizons, 12 (1), 31-50.
48. Miller, D., et al., 2002. The problem of solutions: balancing clients and capabilities. Business Horizons, 45 (2), 3-12.
49. Montoya, M.M., et al., 2009. Can you hear me now? Communication in virtual product development teams. Journal of Product Innovation Management, 26 (2), 139-155.
50. Nair, A., 2005. Linking manufacturing postponement, centralized distribution and value chain flexibility with performance. International Journal of Production Research, 43 (3), 447-463.
51. Nambisan, S., 2003. Information Systems as a reference discipline for new product development. MIS Quarterly, 27 (1), 1-18.
52. Neely, A., 2008. Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1, 103-118.
53. Neumann, S. and Segev, E., 1979. A case study of user evaluation of information characteristics for systems improvement. Information and Management, 2, 271-278.
54. Nunnally, J.C., 1978. Psychometric theory. 2nd ed. New York: McGraw-Hill.
55. O'Leary, D., 2000. Enterprise resource planning systems: systems, life cycle, electronic commerce, and risk. New York: Cambridge University Press.
56. Pawar, K.S., Beltagui, A., and Riedel, J.C.K.H., 2009. The PSO triangle: designing product, service and organisation to create value. International Journal of Operations & Production Management, 29 (5), 468-493.
57. Pereira, J.J., et al., 2009. Flexibility dimensions to control the bullwhip effect in a supply chain. International Journal of Production Research, 47 (22), 6357-6374.
58. Persona, A., et al., 2007. Remote control and maintenance outsourcing networks and its applications in supply chain management. Journal of Operations Management, 25 (6), 1275-1291.
59. Shah, R. and Meyer Goldstein, S., 2006. Use of structural equation modeling in operations management research: Looking back and forward. Journal of Operations Management, 24 (2), 148-169.
60. Shepherd, C. and Ahmed, P.K., 2000. From product innovation to solutions innovation: a new paradigm for competitive advantage. European Journal of Innovation Management, 3 (2), 100-106.
61. Simmons, D., 2001. Field service management: a classification scheme and study of server flexibility. Thesis (PhD). Binghamton University, Binghamton, NY.
62. Solow, R.M., 1987. We'd better watch out. New York Times Book Review, 12 July, 36.
63. Spring, M. and Araujo, L., 2009. Service, services and products: rethinking operations strategy. International Journal of Operations & Production Management, 29 (85), 444-467.
64. Stevens, J., 1984. Outliers and influential data points in regression analysis. Psychological Bulletin, 95, 334-344.
65. Stevens, J., 2002. Applied multivariate statistics for the social sciences. 4th ed. Mahwah, NJ: Erlbaum.
66. Tallon, P.P., Kraemer, K.L., and Gurbaxani, V., 2000. Executives' perceptions of the business value of information technology: a process-oriented approach. Journal of Management Information Systems, 16 (4), 145-173.
67. Tan, K.C., Kannan, V.R., and Narasimhan, R., 2007. The impact of operations capability on firm performance. International Journal of Production Research, 45 (21), 5135-5156.
68. Tukker, A., 2004. Eight types of product-service system: eight ways to sustainability? Experiences from Suspronet. Business Strategy and the Environment, 13, 246-260.
69. Vaccaro, A., Veloso, F., and Brusoni, S., 2009. The impact of virtual technologies on knowledge-based processes: An empirical study. Research Policy, 38 (8), 1278-1287.
70. Vandermerwe, S. and Rada, J., 1988. Servitization of business: adding value by adding service. European Management Journal, 6 (49), 314-324.
71. Vickery, S.K., et al., 2003. The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships. Journal of Operations Management, 21 (5), 523-539.
72. Voss, C. and Xiande, Z., 2011. Service embedded manufacturing. Alternative views on the servitization field. In: 4th EurOMA's International Forum on Service Operations Management - Workshop Proceedings, 99-106.
73. Wang, S.J., et al., 2010. Incorporating ARIMA forecasting and service-level based replenishment in RFID-enabled supply chain. International Journal of Production Research, 48 (9), 2655-2677.
74. Ward, P. and Zhou, H., 2006. Impact of information technology integration and lean/just in time practices on lead-time performance. Decision Sciences, 37 (2), 177-203.
75. Wilkinson, A., Dainty, A., and Neely, A., 2009. Changing times and changing timescales: the servitization of manufacturing. International Journal of Operations and Product Management, 29 (5), 425-430.
76. Wise, R. and Baumgartner, P., 1999. Go downstream: the new profit imperative in manufacturing. Harvard Business Review, 77 (5), 133-141.
77. Young, R.M., et al., 2007. Manufacturing knowledge sharing in PLM: a progression towards the use of heavy weight ontologies. International Journal of Production Research, 45 (7), 1505-1519.
78. Zhang, Y., et al., 2011. Agent-based smart gateway for RFID-enabled real-time wireless manufacturing. International Journal of Production Research, 49 (5), 1337-1352.
79. Zhou, H. and Benton Jr, W.C., 2007. Supply chain practice and information sharing. Journal of Operations Management, 25 (6), 1348-1365.