Identifying and evaluating the importance of multiple stakeholder perspective in measuring ES-success

Proceedings of the 14th European Conference on Information Systems, ECIS 2006

Volumn , Issue , 2006, Pages

  Sedera, Darshana ^a   Tan, Felix ^a   Dey, Sharmistha ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

DESIGN CONSIDERATIONS; ENTERPRISE SYSTEM; MULTI-STAKEHOLDER; MULTIPLE LEVELS; MULTIPLE STAKEHOLDERS; TOP EXECUTIVE;

EMPLOYMENT;

INFORMATION SYSTEMS;

EID: 84870631700     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (103)

1. Adams, D. A. N., R. Ryan. (1992). "Perceived usefulness, ease of use, and usage of information technology: A replication." MIS Quarterly Vol. 16(Issue 2): pp227-247.
2. Alloway, R. M. and J. A. Quillard (1983). "User Managers' Systems Needs." MIS Quarterly 7: 27-41.
3. Amoli, J. E., and Farhoomand, A.F. (1996). "A Structural Model of End User Computing Satisfaction and User Performance." Information & Management 30: 65-73.
4. Ang, J., and Soh, P.H. (1997). "User information satisfaction, job satisfaction and computer background: An exploratory study." Information & Management 32(5): 255-266.
5. Anthony, R. N. (1965). Planning and Control Systems: A Framework For Analysis. Boston, Harvard University.
6. Bancroft, N. H., H. Seip, et al. (1998). Implementing SAP R/3: How To Introduce A Large System Into A Large Organization. Greenwich, CT, Manning Publications.
7. Barua, A. K., Prabhudev, Whinston, Andrew, B., Yin, Fang. (2004). "An Empirical Investigation of Net-Enabled Business Value." MIS Quarterly Vol. 28(Issue 4): pp 585-620.
8. Bharati, P., and Chaudhury, A. (2004). "An Empirical Investigation of Decision-Making Satisfaction in Web-Based Decision Support Systems." Decision Support Systems 37(2): 187-197.
9. Bhatt, G. D. (2003). Managing Information Systems Competence for Competitive Advantage: An Empirical Analysis. Twenty-Fourth International Conference on Information Systems, Seattle, Washington.
10. Burn, J. M., and Szeto, C. (2000). "A comparison of the views of business and IT management on success factors for strategic alignment." Information & Management 37(4).
11. Byrd, T. A., and Davidson, N.W. (2003). "Examining possible antecedents of IT impact on the supply chain and its effect on firm performance." Information & Management 41(2): 243-255.
12. Cameron, K. S. and D. A. Whetten (1983). Some Conclusions About Organizational Effectiveness. Organizational Effectiveness: A Comparison Of Multiple Models. New York, Academic Press: 261-277.
13. Cheney, P. H. and G. W. Dickson (1982). "Organizational Characteristics And Information Systems: An Exploratory Investigation." Academy of Management Journal 25(1): 170-184.
14. Choe, J. M. (1996). "The relationships among Performance of Accounting Information Systems, Influence factors and Evolution level of Information Systems." Journal of Management Information Systems 12(4): 215-239.
15. Conrath, D. W., and Mignen, O.P. (1990). "What is being done to measure user satisfaction with EDP/MIS." Information & Management 19(1): 7-19.
16. Crowston, K., Annabi, H., Howison, J. (2003). Defining Open Source Software Project Success. International Conference on Information Systems, Seattle, Washington.
17. Dekleva, S., and Drehmer, D. (1997). "Measuring Software Engineering Evolution: A Rasch Calibration." Information Systems Research, 8(1): 95-102.
18. Dennis, A. R., Valacich, Joseph S., Connelly, T., and Wynne, B.E. (1996). "Process Structuring in Electronic Brainstorming." Information Systems Research 7(2): 268-277.
19. Doll, W. J., Ragthunathan, T.S., Lim, J.S., and Gupta, Y.P. (1995). "A confirmatory factor analysis of the user information satisfaction instrument." Information Systems Research 6(2): 177-188.
20. Doolin, B. (1999). Information Systems, Power, and Organizational Relations: A Case Study. International Conference on Information Systems, Charlotte, North Carolina.
21. Essex, P., Magal, S.R., and Masteller, D.S. (1998). "Determinants of Information Center Success." Journal of Management Information Systems: 95-117.
22. Fok, L. Y., Fok, W.M., and Hartman, S.J. (2001). "Exploring the relationship between total quality management and information systems development." Information & Management 38(6): 337-408.
23. Forgionne, G., and Kohli, R. (2000). "Management Support System Effectiveness: Further Empirical Evidence." Journal of the Association for Information Systems 1(3): 1-39.
24. th International Conference on Information Systems, Seattle, Washington, Association for Information Systems.
25. Gatian, A. W. (1994). "Is User Satisfaction a valid measure of system effectiveness?" Information & Management 26(3): 119-131.
26. Gelderman, M. (1998). "The relation between user satisfaction, usage of information systems and performance." Information & Management 34(1): 11-18.
27. Gelderman, M. (2002). "Task difficulty, task variability and satisfaction with management support systems." Information & Management 39(7): 593-604.
28. Glass, R. (1998). "Enterprise Resource Planning - Breakthrough And/Or Term Problem." The Database for Advances in Information Systems 29(2): 14-15.
29. Guimaraes, T., and Saraph, J.V. (1991). "The role of prototyping in executive decision systems." Information & Management 21(5): 257-267.
30. Guimaraes, T., Yoon, Y., and Clevenson, A. (1996). "Factors important to expert systems success- A field test." Information & Management 30(3): 119-130.
31. Harrison, D. A., Mykytyn, J.P.P., Riemenschneider, C.K. (1997). "Executive Decisions about Adoption of Information Technology in Small Business: Theory and Empirical Tests." Information Systems Research 8(2): 171-196.
32. Higby, M. A., and Farah, B.N. (1991). "The status of marketing information systems, decision support systems and expert systems in the marketing function of U.S. firms." Information & Management 20(1): 29-35.
33. Hung, S. Y. (2003). "Expert versus novice use of the executive support systems: an empirical study." Information & Management 40(3): 177-189.
34. Igbaria, M., and Nachman, S.A. (1990). "Correlates of user satisfaction with end user computing." Information & Management 19(2): 73-82.
35. Igbaria, M. Z., Nancy, Cragg, Paul, Cavaye, Angele, L. M.. (1997). "Personal computing acceptance factors in small firms: A structural equation model." MIS Quarterly Vol. 21(Issue 3): pp 279-305.
36. Jiang, J. J., Klein, G. (1999). "Risks to different aspects of system success." Information & Management 36(5): 263-272.
37. Jiang, J. J. K., Gary, Carr, Christopher, L. (2002). "Measuring Information System Service Quality: SERVQUAL from the other side." MIS Quarterly Vol. 26(Issue 2): pp145-166.
38. Jones, M. C., Taylor, G.S., and Spencer, B.A. (1995). "The CEO/CIO relationship revisited: An empirical assessment of satisfaction with IS." Information & Management 29(3): 123-130.
39. Joshi, K. (1992). "A casual path model of the overall user attitudes toward the MIS function." Information & Management 22(2): 77-88.
40. King, W. R., and Sabherwal, R. (1992). "The factors affecting strategic information systems applications." Information & Management 23(4): 217-235.
41. Koh, C. E., and Watson, H.J. (1998). "Data management in executive information systems." Information & Management 33(6): 301-312.
42. Krippendorff, K. (1980). Content Analysis: An Introduction To Its Methodology. Beverly Hills, CA, Sage.
43. Lawrence, M. L., Graham. (1993). "Exploring individual user satisfaction within user-led development." MIS Quarterly Vol. 17(Issue 2): pp195-208.
44. Lee, J., and Sang, K (1992). "The relationship between procedural formalization in MIS development and MIS success." Information & Management 22(2): 89-111.
45. Leidner, D. E. (1996). Modern Management in the Developing World: The Success of EIS in Mexican Organizations. International Conference on Information Systems, Cleveland, Ohio.
46. Leidner, D. E. and J. J. Elam (1994). "Executive Information Systems: Their Impact On Executive Decision-Making." Journal of Management Information Systems 10(3): 139-156.
47. Li, E. Y. (1997). "Perceived importance of information system success factors: A meta analysis of group differences." Information & Management 32(1): 15-28.
48. Livari, J., and Maansaari, J. (1997). The Impact of Case on IS Professionals' work and Motivation to Use Case. International Conference of Information Systems, Atlanta, Georgia.
49. Lu, H. P., and Wang, J.Y. (1997). "The relationships between management styles, user participation, and system success over MIS growth stages." Information & Management 32(4): 203-213.
50. Manning, P. and B. Cullum-Swan (1994). Narrative, content, and Semiotic analysis. The handbook of qualitative research. N. Denzin and Y. Lincoln. Thousand Oaks, CA., SAGE.
51. Miller, J. (1993). "Measuring and aligning information systems with the organization." Information & Management 25(4): 217-228.
52. Nabili, H. M. (1991). "Hospital information systems in Arab Gulf countries." Information & Management 20(5): 323-332.
53. Negash, S., Ryan, T., and Igbaria, M., (2003). "Quality and effectiveness in Web-based customer support systems." Information & Management 40(8): 757-768.
54. Nevo, D., Benbasat, I., and Wand, Y. (2003). Exploring Meta-Knowledge for Knowledge Management Systems: A Delphi Study. International Conference on Information Systems, Seattle, Washington.
55. Nord, J. H., and Nord, G.D. (1995). "Executive information systems: A study and comparative analysis." Information & Management 29(2): 95-106.
56. Ong, C. S., and Lai, J.Y. (2004). Developing an instrument for measuring User Satisfaction with Knowledge Management Systems. Hawaii International Conference on System Sciences, Hawaii.
57. Oz, E., Fedorowicz, J., and Stapleton, T. (1993). "Improving quality, speed and confidence in decision-making." Information & Management 24(2): 71-82.
58. Palvia, S. C., and Chervany, N.L. (1995). "An experimental investigation of factors influencing predicted succes in DSS implementation." Information & Management 29(1): 43-53.
59. Pawlowski, S. D., Robey, D., and Raven, A. (2000). Supporting Shared Information Systems: Boundary Objects, Communities, and Brokering. International Conference of Information Systems, Brisbane, Australia.
60. Pearson, J. M., and Shim, J.P. (1992). An empirical Investigation into Decision Support Environments: Findings and Considerations. International Conference on Information Systems, Dallas, Texas.
61. Premkumar, G., and King, W.R. (1994). "Organizational Characteristics and Information Systems planning: An empirical study." Information Systems Research 5(2): 75-109.
62. Queensland Treasury (2000). QGFMS Lead Agency Strategic Plan 1998-2003, The Office of Financial Management Systems and Training.
63. Queensland Treasury (2000). Understanding Managing For Outcomes, The Office of Financial Management Systems and Training.
64. Quinn, R. E. and J. Rohrbaugh (1983). "A Spatial Model Of Effectiveness Criteria: Towards A Competing Values Approach To Organizational Analysis." Management Science 29(3): 363-377.
65. Raghunathan, B., Raghunathan, T.S. and Tu, Q. (1999). "Dimensionality of the Strategic Grid Framework: The Construct and its Measurement." Information Systems Research 10(4): 343-355.
66. Rai, A., Lang, S.S., and Welker, R.B. (2002). "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis." Information Systems Research, 13(1): 50-69.
67. Rainer, J. K. R., and Watson, H.J. (1995). "The Keys to Executive Information System Success." Journal of Management Information Systems 12(2): 83-99.
68. Ravichandran, T. R., Arun. (2000). "Quality Management in Systems Development : An Organizational System Perspective." MIS Quarterly Vol. 24(Issue 3): pp 381-415.
69. Rawstorne, P., Jayasuriya, R. and Caputi, P. (2000). Issues in Predicting and Explaining Usage Behaviours with the Technology Acceptance Model and the theory of Planned Behaviour when usage is mandatory. International Conference of Information Systems, Brisbane, Australia.
70. Raymond, L., and Bergeron, F. (1992). "Personal DSS success in small enterprises." Information & Management 22(5): 301-308.
71. Saarinen, T. (1996). "An expanded instrument for evaluating information system success." Information & Management 31(2): 103-118.
72. Seddon, P. B., and Kiew, M.Y. (1994). A Partial test and development of the DeLone and McLean Model of IS Success. International Conference on Information Systems, Vancouver, British Columbia, Canada.
73. Sedera, D., and Gable, G. (2004). A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model. International Conference of Information Systems, Washington, D.C.
74. th Pacific Asia Conference on Information Systems, Tokyo, Japan, Association for Information Systems.
75. th International Conference on Information Systems, Washington DC, USA, Association for Information Systems.
76. Segars, A. H. G., Varun. (1998). "Strategic Information Systems Planning Success: An Investigation of the Construct and Its Measurement." MIS Quarterly Vol. 22(Issue 2): pp139-163.
77. Sethi, V., and King, R. C. (1999). "Nonlinear and Noncompensatory Models in User Information Satisfaction Measurement." Information Systems Research 10(1): 87-96.
78. th Americas Conference on Information Systems, Long Beach, California, Association for Information Systems.
79. Shang, S. and P. B. Seddon (2002). "Assessing And Managing The Benefits Of Enterprise Systems: The Business Manager's Perspective." Information Systems Journal 12(4): 271-299.
80. th Americas Conference on Information Systems, Tampa, Florida, USA, Association for Information Systems.
81. Singleton, J. P., E. R. Mclean, et al. (1988). "Measuring Information Systems Performance: Experience With The Management By Results System At Security Pacific Bank." MIS Quarterly 12(2): 324.
82. Skok, W., Kophamel, A., and Richardson, I. (2001). "Diagnosing information systems success: importance-performance maps in the health club industry." Information & Management 38(7): 409- 419.
83. Subramani, M. (2004). "How do Suppliers benefit from Information Technology Use in Supply Chain Relationships?" MIS Quarterly Vol. 28(Issue 1): pp 45-73.
84. Szajna, B. S., Richard, W. (1993). "The effects of information system user expectations on their performance and perceptions." MIS Quarterly Vol. 17(Issue 4): pp 493-516.
85. Tallon, P. P., K. L. Kraemer, et al. (2000). "Executives' Perceptions Of The Business Value Of Information Technology: A Process-Oriented Approach." Journal of Management Information Systems 16(4): 145-173.
86. Tanriverdi, H. (2005). "Information Technology Relatedness Knowledge Management Capability, and Performance of Multibusiness Firms." MIS Quarterly Vol. 29(Issue 2): pp 311-334.
87. Thong, J. Y. L., Yap, C.S., and Raman, K.S. (1996). "Top Management Support, External Expertise and Information Systems Implementation in Small Businesses." Information Systems Research, 7(2): 248-267.
88. Torkzadeh, G., and Dhillon, G. (2002). "Measuring Factors that Influence the Success of Internet Commerce." Information Systems Research, 13(2): 187-204.
89. Udo, G. J., and Davies, J.S. (1992). "Factors affecting decision support system benefits." Information & Management 23(6): 359-371.
90. Umble, E. J., Haft, R.R., and Umble, M.M., (2002). "Enterprise resource planning: Implementation procedures and critical success factors." European Journal of Operational Research 146(2): 241- 257.
91. van der Heijden, H. (2000). Measuring IT Core Capabilities for Electronic Commerce: Results from a confirmatory factor analysis. International Conference of Information Systems, Brisbane, Australia.
92. Vandenbosch, B., and Higgins, C. (1996). "Information Acquisition and Mental Models: An Investigation into the Relationship Between Behaviour and Learning." information Systems Research 7(2): 198-214.
93. Venkatesh, V. (2000). "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model." Information Systems Research 11(4): 342-365.
94. Vlahos, G. E. and T. W. Ferratt (1995). "Information Technology Use By Managers In Greece To Support Decision Making: Amount, Perceived Value, And Satisfaction." Information & Management 29(6): 305-315.
95. Walstrom, K. A., and Wilson, R.L. (1997). "An examination of executive information system (EIS) users." Information & Management 32(2): 75-83.
96. Watson, H. J. R. J., R. Kelly Koh, Chang E. (1991). "Executive information systems: A framework for development and a survey of current practices." MIS Quarterly Vol. 15(Issue 1): pp13-18.
97. Wixom, B. H. W., Hugh J.. (2001). "An Empirical Investigation of the Factors Affecting Data Warehousing Success." MIS Quarterly Vol. 25(Issue 1): pp17-41.
98. Wu, J.-H., Y.-M. Wang, et al. (2002). An Examination Of ERP User Satisfaction In Taiwan. Proceedings of the 35th Annual Hawaii International Conference on System Sciences, Big Island, Hawaii.
99. th American Conference on Information Systems.
100. Yoon, Y., and Guimaraes (1995). "Assessing Expert Systems Impact on Users' Jobs." Journal of Management Information Systems 12(1): 225-249.
101. Yoon, Y. G., Tor O'neai, Quinton. (1995). "Exploring the factors associated with expert systems success." MIS Quarterly Vol. 19(Issue 1): pp 83-106.
102. Young, D., and Watson, H.J. (1995). "Determinates of EIS acceptance." Information & Management 29(3): 165-172.
103. Yuthas, K., and Young, S.T. (1998). "Material matters: Assessing the effectiveness of materials management IS." Information & Management 33(3): 115-170.