Why users keep answering questions in online question answering communities: A theoretical and empirical investigation

International Journal of Information Management

Volumn 33, Issue 1, 2013, Pages 93-104

  Jin, Xiao Ling ^a   Zhou, Zhongyun ^b   Lee, Matthew K O ^c   Cheung, Christy M K ^d  

^a SHANGHAI UNIVERSITY   (China)

^b TONGJI UNIVERSITY   (China)

^c CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^d HONG KONG BAPTIST UNIVERSITY   (Hong Kong)

Author keywords

Benefits of answering questions; Confirmation; Continuance intention to answer questions; Knowledge self efficacy; Online question answering communities; Satisfaction

Indexed keywords

COMPUTER NETWORKS; INFORMATION MANAGEMENT;

BENEFITS OF ANSWERING QUESTIONS; CONFIRMATION; CONTINUANCE INTENTIONS; QUESTION ANSWERING COMMUNITIES; SATISFACTION; SELF EFFICACY;

KNOWLEDGE MANAGEMENT;

EID: 84870472344     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2012.07.007     Document Type: Article

References (72)

1. L.A. Adamic, J. Zhang, E. Bakshy, and M.S. Ackerman Knowledge sharing and yahoo answers: Everyone knows something Proceedings of 17th international conference on World Wide Web (WWW 2008) 2008 665 674
2. M. Agterberg, B.v.d. Hooff, M. Huysman, and M. Soekijad Keeping the wheels turning: The dynamics of managing networks of practice Journal of Management Studies 47 1 2010 85 108
3. J.C. Anderson, and D.W. Gerbing Structural equation modeling in practice: A review and recommended two-step approach Psychological Bulletin 103 3 1988 411 423
4. N. Au, E.W.T. Ngai, and T.C.E. Cheng A critical review of end-user information system satisfaction research and a new research framework Omega 30 6 2002 451 478
5. R.P. Bagozzi, Y. Yi, and L. Phillips Assessing construct validity in organizational research Administrative Science Quarterly 36 1991 421 458
6. A. Bandura Social foundations of thought and action: A social cognitive theory 1986 Prentice-Hall, Inc. Englewood Cliffs, NJ
7. A. Bandura Self-efficacy: The exercise of control 1997 Freeman New York, NY
8. N.S. Baron, and D.A. Kenney The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations Journal of Personality and Social Psychology 51 1986 1173 1182
9. P.M. Bentler, and D.G. Bonett Significance tests and goodness of fit in the analysis of covariance structures Psychological Bulletin 88 3 1980 588 606
10. A. Bhattacherjee An empirical analysis of the antecedents of electronic commerce service continuance Decision Support Systems 32 2001 201 214
11. A. Bhattacherjee Understanding information systems continuance: An expectation-confirmation model MIS Quarterly 25 3 2001 351 370
12. G.-W. Bock, R.W. Zmud, Y.-G. Kim, and J.-N. Lee Behavioral intention formation in knowledge sharing: Examine the roles of extrinsic motivators, social-psychological forces, and organizational climate MIS Quarterly 29 1 2005 87 111
13. M.A. Bolt, L.N. Killough, and H.C. Koh Testing the interaction effects of task complexity in computer training using the social cognitive theory Decision Sciences 32 1 2001 1 20
14. B.S. Butler Membership size, communication activity, and sustainability: A resource-based model of online social structures Information Systems Research 12 4 2001 346 362
15. L.V. Casalo, C. Flavian, and M. Cuinaliu Relationship quality, community promotion and brand loyalty in virtual communities: Evidence from free software communities International Journal of Information Management 30 4 2010 357 367
16. I.Y.L. Chen The factors influencing members' continuance intentions in professional virtual communities - A longitudinal study Journal of Information Science 33 4 2007 451 467
17. C.M.K. Cheung, and M.K.O. Lee Trust in internet shopping: Instrument development and validation through classical and modern approaches Journal of Global Information Management 9 3 2001 23 35
18. C.M.K. Cheung, and M.K.O. Lee What drives members to continue sharing knowledge in a virtual professional community? The role of knowledge self-efficacy and satisfaction Proceedings of lecture notes in computer science 2007
19. C.-M. Chiu, M.-H. Hsu, and E.T.G. Wang Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories Decision Support Systems 42 2006 1872 1888
20. D. Constant, L. Sproull, and S. Kiesler The kindness of strangers: The usefulness of electronic weak ties for technical advice Organization Science 7 2 1996
21. R.D. Davis Perceived usefulness, perceived ease of use and user acceptance of information technology MIS Quarterly 13 1989 319 339
22. D. Dearman, and K.N. Truong Why users of yahoo! Answers do not answer questions Proceedings of CHI 2010 Atlanta, GA, USA 2010
23. A. Diamantopoulos, and J. Siguaw Formative versus reflective indicators in organizational measure development: A comparison and empirical illustration British Journal of Management 17 4 2006 263 282
24. C. Fornell, and D.F. Larcker Evaluating structural equation models with unobservable variables and measurement error Journal of Marketing Research 18 1981 39 50
25. D. Gefen, E. Karahanna, and D.W. Straub Trust and tam in online shopping: An integrated model MIS Quarterly 27 1 2003 51 90
26. M.E. Gist, and T.R. Mitchell Self-efficacy: A theoretical analysis of its determinants and malleability Academy of Management Review 17 2 1992 183 211
27. P.H. Gray The impact of knowledge repositories on power and control in the workplace Information Technology and People 14 4 2001 368 384
28. J. Hagel, and A.G. Armstrong Net gain: Expanding markets through virtual communities 1997 Harvard Business School Press Boston, Mass
29. J.F. Hair, R.E. Anderson, R.L. Tatham, and W.C. Black Multivariate data analysis 5th ed. 1998 Springer
30. H. Hall Borrowed theory - Applying exchange theories in information science research Library and Information Science Research 25 3 2003 287 306
31. W. He, and K.-K. Wei What drives continued knowledge sharing? An investigation of knowledge-contribution and -seeking beliefs Decision Support Systems 46 2009 826 838
32. J.W. Henry, and R.W. Stone A structural equation model of end-user satisfaction with a computer-based medical information system Information Resources Management Journal 7 3 1994 21
33. G.C. Homans Social behavior as exchange American Journal of Sociology 63 1958 597 606
34. C.L. Hsu, and J.C.C. Lin Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation Information & Management 45 1 2008 65 74
35. M.H. Hsu, C.M. Chiu, and T.L. Ju Determinants of continued use of the www: An integration of two theoretical models Industrial Management & Data Systems 104 9 2004 766 775
36. Q. Jones, G. Ravid, and S. Rafaeli Information overload and the message dynamics of online interaction spaces Information Systems Research 15 2 2004 194 210
37. E. Joyce, and R.E. Kraut Predicting continued participation in newsgroups Journal of Computer-Mediated Communication 11 2006 723 747
38. T.A. Judge, and J.E. Bono Relationship of core self-evaluations traits - Self-esteem, generalized self-efficacy, locus of control, and emotional stability - With job satisfaction and job performance: A meta-analysis Journal of Applied Psychology 86 1 2001 80 92
39. A. Kankanhalli, B.C.Y. Tan, and K.-K. Wei Contribution knowledge to electronic knowledge repositories: An empirical investigation MIS Quarterly 29 1 2005 113 143
40. M. Khalifa, and V. Liu Satisfaction with internet-based services: The role of expectations and desires International Journal of Electronic Commerce 7 2 2002 31 49
41. S. Kim, J.S. Oh, and S. Oh Best-answer selection criteria in a social Q&A site from the user-oriented relevance perspective Proceedings of presented at ASIST 2007
42. K.R. Lakhani, and E. von Hippel How open source software works: Free user-to-user assistance Research Policy 32 2003 923 943
43. M.K.O. Lee, C.M.K. Cheung, K.H. Lim, and C.L. Sia Understanding customer knowledge sharing in web-based discussion boards: An exploratory study Internet Research 16 3 2006 289 303
44. C. Liao, P. Palvia, and J.-L. Chen Information technology adoption behavior life cycle: Toward a technology continuance theory (tct) International Journal of Information Management 29 4 2009 309 320
45. M. Limayem, S.G. Hirt, and C.M.K. Cheung How habit limits the predictive power of intention: The case of information systems continuance MIS Quarterly 31 4 2007 705 737
46. C.S. Lin, S. Wu, and R.J. Tsai Integrating perceived playfulness into expectation-confirmation model for web portal context Information & Management 42 2005 683 693
47. H.-F. Lin Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions Journal of Information Science 33 2 2007 135 149
48. H.-P. Lu, and K.-L. Hsiao Understanding intention to continuously share information on weblogs Internet Research 17 4 2007 345 361
49. N.K. Malhotra, S.S. Kim, and A. Patil Common method variance in is research: A comparison of alternative approaches and a reanalysis of past research Management Science 52 12 2006 1865 1883
50. G.M. Marakas, M.Y. Yi, and R.D. Johnson The multilevel and multifaceted character of computer self-efficacy: Toward clarification of the construct and an integrative framework for research Information Systems Research 9 2 1998 126 163
51. N. Massad, R. Heckman, and K. Crowston Customer satisfaction with electronic service encounters International Journal of Electronic Commerce 10 4 2006 73 104
52. S.Y. McGorry Measurement in a cross-cultural environment: Survey translation issues Qualitative Market Research: An International Journal 3 2 2000 74 81
53. V. McKinney, K. Yoon, and F.M. Zahedi The measurement of web-customer satisfaction: An expectation and disconfirmation approach Information Systems Research 13 3 2002 296 315
54. J. Nahapiet, and S. Ghoshal Social capital, intellectual capital, and the organizational advantage Academy of Management Review 23 2 1998 242 266
55. R.L. Oliver A cognitive model for the antecedents and consequences of satisfaction Journal of Marketing Research 17 1980 460 469
56. R.L. Oliver Whence consumer loyalty? [Special issue] Journal of Marketing 63 1999 33 44
57. M. Osterloh, and B.S. Frey Motivation, knowledge transfer, and organizational forms Organization Science 11 5 2000 538 550
58. P.M. Podsakoff, and D.W. Organ Self-reports in organizational research: Problems and prospects Journal of Management 12 4 1986 531 544
59. D. Roussinov, W. Fan, and J. Robles-Flores Beyond keywords: Automated question answering on the web Communications of the ACM 51 9 2008 60 65
60. A.H. Segars, and V. Grover Re-examining perceived ease of use and usefulness: A confirmatory factor analysis MIS Quarterly 17 4 1993 517 525
61. A.H. Seyal, M.N.A. Rahman, and M.M. Rahim Determinants of academic use of the internet: A structural equation model Behaviour & Information Technology 21 1 2002 71 86
62. W.S. Silver, T.R. Mitchell, and M.E. Gist Responses to successful and unsuccessful performance: The moderating effect of self-efficacy on the relationship between performance and attributions Organizational Behavior and Human Decision Processes 62 3 1995 286 299
63. R.A. Spreng, S.B. MacKenzie, and R.W. Olshavsky A reexamination of the determinants of consumer satisfaction Journal of Marketing 60 1996 15 32
64. A.D. Stajkovic, and F. Luthans Self-efficacy and work-related performance: A meta-analysis Psychological Bulletin 124 2 1998 240 261
65. A. Susarla, A. Barua, and A.B. Whinston Understanding the service component of application service provision: An empirical analysis of satisfaction with asp services MIS Quarterly 27 1 2003 91 123
66. S. Taylor, and P.A. Todd Assessing it usage: The role of prior experience MIS Quarterly 19 4 1995 561 570
67. A. Tiwana, and A.A. Bush Continuance in expertise-sharing networks: A social perspective IEEE Transactions on Engineering Management 52 1 2005 85 101
68. V. Venkatesh, and F.D. Davis A theoretical extension of the technology acceptance model: Four longitudinal field studies Management Science 46 2000 186 204
69. M.M. Wasko, and S. Faraj "It is what one does": Why people participate and help others in electronic communities of practice The Journal of Strategic Information Systems 9 2-3 2000 155 173
70. M.M. Wasko, and S. Faraj Why should I share? Examining social capital and knowledge contribution in electronic networks of practice MIS Quarterly 29 1 2005 35 57
71. R. Wood, and A. Bandura Social cognitive theory of organizational management Academy of Management Review 14 3 1989 361 384
72. J. Yu, Z. Jiang, and H.C. Chan Knowledge contribution in problem solving virtual communities: The mediating role of individual motivations Proceedings of SIGMIS-CPR'07 2007