Collaborative business engineering: A decade of lessons from the field

Journal of Management Information Systems

Volumn 20, Issue 4, 2004, Pages 85-114

  Den Hengst, Mariëlle ^a   De Vreede, Gert Jan ^b  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b UNIVERSITY OF NEBRASKA LINCOLN   (United States)

Author keywords

Action research; Business process reengineering; Collaborative business engineering; Group support systems; Groupware; Participative design; Simulation

Indexed keywords

COMPUTER SIMULATION; DECISION SUPPORT SYSTEMS; GROUPWARE; REENGINEERING; SYSTEMS ENGINEERING;

ACTION RESEARCH; BUSINESS PROCESS REENGINEERING; COLLABORATIVE BUSINESS ENGINEERING; GROUP SUPPORT SYSTEMS; PARTICIPATIVE DESIGN;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 3142775674     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.1080/07421222.2004.11045782     Document Type: Article

References (77)

1. Ackoff, R.L. The Art of Problem Solving. New York: John Wiley & Sons, 1978.
2. Argyris, C.; Putnam, R.; and MacLain Smith, D. Action Science - Concepts, Methods and Skills for Research and Intervention. San Francisco: Jossey-Bass, 1982.
3. Briggs, R.O.; de Vreede, G.J.; and Nunamaker, J.F., Jr. Collaboration engineering with thinkLets to pursue sustained success with group support systems. Journal of Management Information Systems, 19, 4 (Spring 2003), 31-63.
4. Bruijn, J.A. de, and ten Heuvelhof, E.F. Netwerkmanagement. Strategieen, instrumenten en normen [Network Management: Strategies, Instruments, and Norms] [in Dutch]. Utrecht, The Netherlands: Lemma Uitgeverij, 1995.
5. Carr, D.K., and Johansson, H.J. Best Practices in Reengineering: What Works and What Doesn't in the Reengineering Process. New York: McGraw-Hill, 1995.
6. Checkland, P.B. Systems Thinking, Systems Practice. Chichester, UK: John Wiley & Sons, 1981.
7. Clemons, E.K. Using scenario analysis to manage the strategic risks of reengineering. Sloan Management Review, 36, 4 (1995), 61-71.
8. Coyne, K.P., and Dye, R. The competitive dynamics of network-based businesses. Harvard Business Review, 75, 1 (1998), 99-109.
9. Davenport, H. Process Innovation: Reengineering Work Through Information Technology. Boston: Harvard Business School Press, 1993.
10. Davenport, T.H., and Stoddard D.B. Reengineering: Business change of mythic proportions. MIS Quarterly, 18, 2 (1994), 121-127.
11. Dean, D.L.; Orwig, R.E.; and Vogel, D.R. Facilitation methods for collaborative modeling tools. Group Decision and Negotiation, 9, 2 (2000), 109-128.
12. Dean, D.L.; Lee, J.D.; Orwig, R.E.; and Vogel, D.R. Technological support for group process modeling. Journal of Management Information Systems, 11, 3 (Winter 1994-95), 43-64.
13. Dennis, A.R. Electronic support for large groups. Journal of Organizational Computing, 4, 2 (1994), 177-197.
14. Dennis, A.R.; Carte, T.A.; and Kelly, G. Breaking the rules: Success and failure in groupware-supported business process reengineering. Decision Support Systems, 36, 1 (2003), 31-47.
15. Dennis, A.R.; Hayes, G.S.; and Daniels, R.M. Re-engineering business process modeling. In J.F. Nunamaker Jr. and R.H. Sprague Jr. (eds.), Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences. Los Alamitos: IEEE Computer Society Press, 1994, pp. 244-253.
16. Dennis, A.R.; Hayes, G.S.; and Daniels, R.M. Business process modeling with group support systems. Journal of Management Information Systems, 15, 4 (Spring 1999), 115-142.
17. DeSanctis, G.; Dickson, G.W.; and Price, R. Information technology management: Perspective, focus, and change in the twenty-first century. In G.W. Dickson and G. DeSanctis (eds.), Information Technology and the Future Enterprise: New Models for Managers. Upper Saddle River, NJ: Prentice Hall, 2001, pp. 1-24.
18. Donaldson, L. The normal science of structural contingency theory. In S.R. Clegg, C. Hardy, and W.R. Nord (eds.), Handbook of Organization Studies. London: Sage, 1996, pp. 57-76.
19. Eason, K. Information Technology and Organisational Change. London: Taylor and Francis, 1988.
20. Ellis, C.A.; Gibbs, S.J.; and Rein, G.L. Groupware: Some issues and experiences. Communications of the ACM, 34, 1 (1991), 38-58.
21. Emery, F.E., and Emery, M. Participative Design. Canberra: Centre for Continuing Education, Australian National University, 1974.
22. Fjermestad, J., and Hiltz, S.R. An assessment of group support systems experimental research: Methodology and results. Journal of Management Information Systems, 15, 3 (Winter 1998-99), 7-149.
23. Giaglis, G.M.; Paul, R.J.; and Doukidis, G.I. Dynamic modeling to assess the business value of electronic commerce. International Journal of Electronic Commerce, 3, 3 (Spring 1999), 35-51.
24. Grohowski, R.; McGoff, C.; Vogel, D.; Martz, B.; and Nunamaker, J.F., Jr. Implementing electronic meeting systems at IBM: Lessons learned and success factors. MIS Quarterly, 14, 4 (1990), 327-345.
25. Grover, V., and Kettinger, W. Process Think: Winning Perspectives for Business Change in the Information Age. Hershey, PA: Idea Group, 2000.
26. Gunasekaran, A., and Kobu, B. Modeling and analysis of business process reengineering. International Journal of Production Research, 40, 11 (2002), 2521-2546.
27. Hammer, M. Reengeneering work: Don't automate, obliterate. Harvard Business Review, 67, 4 (1990), 104-112.
28. Hammer, M., and Champy, J. Reengineering the Corporation: A Manifesto for Business Revolution. London: Nicholas Brealy, 1993.
29. Hlupic, V. Business process re-engineering and simulation: Bridging the gap. In R. Zobel and D. Moeller (eds.), Proceedings of the European Simulation Multiconference, ESM 1998. Ghent, Belgium: SCS, 1998, pp. 641-645.
30. Hlupic, V.; Choudrie, J.; and Patel, N. Business process re-engineering (BPR): The REBUS approach. Cognition, Technology & Work, 2, 2 (2000), 89-96.
31. Jarrar, Y.F., and Aspinwall, E.M. Business process re-engineering: Learning from organizational experience, Total Quality Management, 10, 2 (1999), 173-186.
32. Jarvenpaa, S.L, and Stoddard, D.B. Business process redesign: Radical and evolutionary change. Journal of Business Research, 41, 1 (1998), 15-27.
33. Keen, P.W.G. Adaptive design for DSS. Database, 12, 1-2 (1980), 15-25.
34. Kwahk, K.Y., and Kim, Y.G. Supporting business process redesign using cognitive maps. Decision Support Systems, 25, 2 (1999), 155-188.
35. Leeuw, A.C.J. de. Organisaties: Management, analyse, ontwerp en verandering [Organizations: Management, Analysis, Design, and Change] [in Dutch]. Maastricht: Van Gorcum, 1990.
36. Levas, A.; Boyd, S.; Jain, P.; and Tulskie, W.A. The role of modeling and simulation in business process reengineering. In A. Alexopoulos, K. Kang, W.R. Lilegdon, and D. Goldsman (eds.), Proceedings of the 1995 Winter Simulation Conference. Los Alamitos: IEEE Computer Society Press, 1995, pp. 1341-1346.
37. Macal, C.M. Introduction to special issue on simulation and visualization. Simulation, 77, 3-4 (2001), 90-92.
38. Maghnouji, R.; de Vreede, G.J.; Verbraeck, A.; and Sol, H.G. Collaborative simulation modeling: experiences and lessons learned. In R.H. Sprague Jr. (ed.), Proceedings of the Thirty-Fourth Annual Hawaii International Conference on System Sciences. Los Alamitos: IEEE Computer Society Press, 2001, pp. 1-10 (available at ieeexplore.ieee.org/xpl/RecentCon.jsp?puNumber=7255).
39. Manganelli, R.L., and Klein, M.M. The Reengineering Handbook: A Step-By-Step Guide to Business Transformation. New York: American Management Association, 1994.
40. Markus, M.L. Paradigm shifts - E-business and business/systems integration. Communications of the Association for Information Systems, 4, 10 (2000), 1-45.
41. Meel, J.W. van. Dynamics in Business Engineering. Ph.D. dissertation, Delft University of Technology, 1994.
42. Meel, J.W. van, and Sol, H.G. Business engineering: Dynamic modeling instruments for a dynamic world. Simulation & Gaming, 27, 4 (1996), 440-462.
43. Mumford, E. Designing Human Systems for New Technology - The ETHICS Method. Manchester: Manchester Business School, 1983.
44. Nunamaker, J.F., Jr.; Briggs, R.O.; Mittleman, D.M.; Vogel, D.R.; and Balthazard, P.A. Lessons from a dozen years of group support systems research: A discussion of lab and field findings. Journal of Management Information Systems, 13, 3 (Winter 1996-97), 1-63.
45. Nunamaker, J.F., Jr.; Dennis, A.R., Valacich, J.S.; Vogel, D.R.; and George, J.F. Electronic meeting systems to support group work. Communications of the ACM, 34, 7 (1991), 40-61.
46. Paolucci E.; Bonci, F.; and Russi, V. Redesigning organisations through business process re-engineering and object-orientation. In R. Galliers, S. Carlsson, C. Loebbecke, C. Murphy, H.R. Hansen, and R. O'Callaghan (eds.), Proceedings of the European Conference on Information Systems. Cork, Ireland: Cork Publishing, 1997, pp. 587-601.
47. Paper, D. Value of creativity in business process reengineering. In R.H. Sprague, Jr. and J.F. Nunamaker, Jr. (eds.), Proceedings of the Thirty-Fourth Hawaii International Conference on System Sciences. Los Alamitos: IEEE Computer Society Press, 1997, pp. 290-297.
48. Paul, R.J.; Giaglis, G.M.; and Hlupic, V. Simulation of business processes: A review. American Behavioral Scientist, 42, 10 (1999), 1551-1576.
49. Pegden, C.D.; Shannon, R.E.; and Sadowski, R.P. Introduction to Simulation Using Siman, 2d ed. London: McGraw-Hill, 1995.
50. Post, B.Q. A business case framework for group support technology. Journal of Management Information Systems, 9, 3 (Winter 1993-94), 7-26.
51. Pourdehnad, J., and Robinson, P.J. Systems approach to knowledge development for creating new products and services. Systems Research and Behavioral Science, 18, 1 (2001), 29-40.
52. Profozich, D. Managing Change with Business Process Simulation. Englewood Cliffs, NJ: Prentice Hall, 1998.
53. Qureshi, S.; Hlupic, V.; de Vreede, G.J.; Briggs, R.O.; and Nunamaker, J.F., Jr. Managing knowledge in a collaborative context. In V. Hlupic (ed.), Knowledge and Business Process Management. Hershey, PA: Idea Group, 2003, pp. 174-195.
54. Rockart, J.F., and Short, J.E. IT in the 90s: Managing organizational interdependence. Sloan Management Review, 30, 2 (1989), 7-17.
55. Santanen, E.L.; Briggs, R.O.; and de Vreede, G.J The impact of stimulus diversity on creative solution generation: An evaluation of the cognitive network model of creativity. In R.H. Sprague Jr. and J.F. Nunamaker Jr. (eds.), Proceedings of the Thirty-Sixth Hawaii International Conference on System Sciences. Los Alamitos: IEEE Computer Society Press, 2003, pp. 1-10 (available at ieeexplore.ieee.org/xpl/RecentCon.jsp?puNumber=8360).
56. Schrage, M. Serious Play. How the World's Best Companies Simulate to Innovate. Boston: Harvard Business School Press, 2000.
57. Seligmann, P.S.; Wijers, G.M.; and Sol, H.G. Analysing the structure of IS methodologies: An alternative approach. Paper presented at the Proceedings of the First Dutch Conference on Information Systems, Amersfoort, The Netherlands, 1989.
58. Short, J.E., and Venkatraman, N. Beyond business process redesign: Redefining Baxter's business network. Sloan Management Review, 34, 1 (1992), 7-21.
59. Sierhuis, M.; Clancey, W.J.; Seah, C.; Trimble, J.P.; and Sims, M.H. Modeling and simulation for mission operations work system design. Journal of Management Information Systems, 19, 4 (Spring 2003), 85-128.
60. Simon, H.A. The New Science of Management Decision. Englewood Cliffs, NJ: Prentice Hall, 1977.
61. Simon, H.A. The Sciences of the Artificial, 2d ed. Cambridge, MA: MIT Press, 1981.
62. Simon, H.A. The bottleneck of attention: Connecting thought with motivation. In W.D. Spaulding (ed.), Integrative Views of Motivation, Cognition, and Emotion. Lincoln: University of Nebraska Press, 1994, pp. 1-21.
63. Sol, H.G. Simulation in Information Systems Development. Ph.D. dissertation, University of Groningen, Groningen, The Netherlands, 1982.
64. Teng, J.T.C.; Jeong, S.R.; and Grover, V. Profiling successful reengineering projects. Communications of the ACM, 41, 6 (1998), 96-102.
65. Tumay, K. Business process simulation. In A. Alexopoulos, K. Kang, W.R. Lilegdon, and D. Goldsman (eds.), Proceedings of the 2002 Winter Simulation Conference. Los Alamitos: IEEE Computer Society Press, 1995, pp. 55-60.
66. Tyran, C.K.; Dennis, A.R.; Vogel, D.R.; and Nunamaker, J.F., Jr. The application of electronic meeting technology to support strategic management. MIS Quarterly, 16, 3 (1992), 313-334.
67. Valacich, J.S.; Dennis, A.R.; and Connolly, T. Group versus individual brainstorming: A new ending to an old story. Organizational Behavior and Human Decision Processes, 57, 3 (1994), 448-467.
68. Venkatraman, N., and Henderson, J.C. Real strategies for virtual organizing. Sloan Management Review, 40, 1 (1998), 33-48.
69. Verbraeck, A., and Valentin, E.C. Simulation building blocks for airport terminal modeling. In E. Yücesan, C.-H. Chen, J.L. Snowdon, and J.M. Charnes (eds.), Proceedings of the 2002 Winter Simulation Conference. Los Alamitos, CA: IEEE Computer Society Press, 2002, pp. 1199-1206.
70. Vreede, G.J. de. Collaborative business engineering with animated electronic meetings. Journal of Management Information Systems, 14, 3 (Winter 1997-98), 141-164.
71. Vreede, G.J. de, and van Eijck, D.T.T. Modeling and simulating organizational coordination. Simulation & Gaming, 29, 1 (1998), 60-87.
72. Vreede, G.J. de, and Verbraeck, A. Animating organizational processes: Insight eases change. Journal of Simulation Practice and Theory, 4, 3 (1996), 245-263.
73. Vreede, G.J. de; van Eijck, D.T.T.; and Sol, H.G. Dynamic modelling for re-engineering organizations. Journal of Information Systems and Operational Research (INFOR), 34, 1 (1996), 28-42.
74. Vreede, G.J. de; Vogel, D.R.; Kolfschoten, G.; and Wien, J.S. Fifteen years of in-situ GSS use: A comparison across time and national boundaries. In J.F. Nunamaker Jr. and R.H. Sprague Jr. (eds.), Proceedings of the Thirty-Sixth Hawaii International Conference on System Sciences. Los Alamitos: IEEE Computer Society Press, 2003, pp. 1-10 (available at ieeexplore.ieee.org/xpl/RecentCon.jsp?puNumber=8360),
75. Wanninger, L.A., and Dickson, G.W. GRIP - Group requirement identification process. In R.H. Sprague Jr. (ed.), Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences. Los Alamitos: IEEE Computer Society Press, 1992, pp. 245-263.
76. Yin, R.K. Case Study Research: Design and Methods. Newbury Park, CA: Sage, 1989.
77. Zuber-Skerritt, O. Action Research for Change and Development. Aldershot, UK: Gower Publishing, 1991.