Towards collaboration maturity in business processes: An exploratory study in oil production processes

Information Systems Management

Volumn 25, Issue 4, 2008, Pages 302-318

  Magdaleno, Andréa Magalhãe ^a,b   Cappelli, Claudia ^a   Baião, Fernanda Araujo ^a   Santoro, Flávia Maria ^a   Araujo, Renata ^a  

^a STATE UNIVERSITY OF RIO DE JANEIRO   (Brazil)

^b FEDERAL UNIVERSITY OF THE STATE OF RIO DE JANEIRO   (Brazil)

Author keywords

BPM; Collaboration; Process

Indexed keywords

BPM; BUSINESS PROCESS; COLLABORATION; EXPLORATORY STUDIES; INFORMATION SHARING; KNOWLEDGE-SHARING; MATURITY MODEL; PRODUCTIVITY IMPROVEMENTS;

INFORMATION SYSTEMS; PROCESSING;

HARDWARE;

EID: 54349105989     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580530802384159     Document Type: Article

References (36)

1. Araujo, R., & Borges, M. R. S. (2001). Extending the Software Process Culture - An Approach Based on Groupware and Workflow. In Proceedings of the International Conference on Product Focused Software Process Improvement (PROFES), Lecture Notes in Computer Science, Vol. 2188, pp. 297-311, Kaiserslautern, Germany, September 2001.
2. Araujo, R. M., MacKnight, D., & Borges, M. R. S. (2005). A Systematic Approach for Identifying System Requirements from the Organization s Business Model. In Proceedings of the Brazilian Workshop on Information Systems, Vol. 1, pp. 1-10, Florianópolis, Brazil, October 2005.
3. Bardram, J. E. (1997). Plans as Situated Action: An Activity Theory Approach to Workflow Systems. In: Proceedings of European Computer-Supported Collaborative Work Conference (ECSCW) pp. 17-32, Lancaster, UK, September 1997.
4. Borelli, G., Cable, J., & Higgs, M. (1995). What makes teams work better? Team Performance Management, 1, 28-34.
5. Cain, B. G., & Coplien, J. O. (1993). A Role-Based Empirical Process Modeling Environment. International Conference on the Software Process, pp. 125-133, Berlin, Germany, February 1993.
6. Clarke, A. A., & Smyth, M. G. G. (1993). A Co-Operative Computer Based on the Principles of Human Co-Operation. International Journal on Man-Machine Studies, 38, 3-22.
7. Carnegie Mellon University, Software Engineering Institute. (2006). Capability Maturity Model Integration. Pittsburgh: CMU-SEI.
8. Dean, D. L., Deokar, A., & Ter Bush, R. (2006). Making Collaboration Engineering Investment Decision. In Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS), Vol. 1, pp. 04-07, Hawaii, EUA, January 2006.
9. de Vreede, G.J., & Briggs, R. O. (2005). Collaboration Engineering: Designing Repeatable Processes for High-Value Collaborative Tasks. In Proceedings of the 38th Annual Hawaii International Conference on System Sciences, USA. pp. 17-c, Hawaii, January 2005.
10. Dias, M. S., & Borges, M. R. S. (1999). Development of groupware systems with the COPSE infrastructure. In Proceedings of the International Workshop on Groupware (CRIWG), Vol. 1, pp. 278-285, Cancun, Mexico, September 1999.
11. Ehms, K., & Langen, M. (2000). Holistic Development of Knowledge Management with KMMM. In: American Productivity & Quality Center (APQC) - Showcasing Successful Knowledge Management Implementation, San Antonio.
12. Ellis, C., Gibbs, C. J., & Rein, G. I. (1991). Groupware: some issues and experiences. In: Proceedings of the Communications of the ACM, Vol. 34, pp 39-58, San Mateo, January 1991.
13. Engeström, Y. (1987). Learning by Expanding. Helsinki: Orienta-Konsultit.
14. Fisher, D. M. (2004). The Business Process Maturity Model: A Practical Approach for Identifying Opportunities for Optimization. Business Process Trends. Retrieved February 28, 2008 from http://www.bptrends.com
15. Fuks, H., Laufer, R., Choren, R., & Blois, M. (1999). Communication, Coordination and Cooperation in Distance Education. In: Proceedings of the 5th Americas Conference on Information Systems (AMCIS), pp. 130-132, Milwaukee, August 1999.
16. Harmon, P. (2004). Evaluating an Organization's Business Process Maturity. Business Process Trends. Retrieved February 28, 2008 from http://www.bptrends.com
17. Khoshafian, S., & Buckiewicz, M. (1995). Introduction to Groupware, Workflow, and Workgroup Computing. New York: John Wiley & Sons.
18. Kolfschoten, G. L., Briggs, R. O., de Vreede, G. D., Jacobs, P. H. M., & Appelman, J. H. (2006). A conceptual foundation of the thinkLet concept for Collaboration Engineering. International Journal of Human-Computer Studies, 64 (7), 611-621.
19. Magdaleno, A. M., Nunes, V. T., Araujo, R. M., & Borges, M. R. S. (2006). Increasing Flexibility in Process Deployment with the Process Beans Composer. In Proceedings of the International Conference on Computer Supported Cooperative Work in Design (CSCWD), Vol. 2, pp. 1229-1234, Nanjing, China, May 2006.
20. Magdaleno, A. M., Araujo, R., & Borges, M. (2007). Designing Collaborative Processes, In Proceedings of the International Workshop on Business Process Modeling, Development and Support- (BPMDS), pp. 283-290, Trondheim, Norway, June 2007.
21. Miranda, I. S., Araujo, R. M., & Borges, M. R. S. (2007). Discovering Group Communication Requirements. In: Proceedings of the Workshop Iberoamericano de Ingenieria de Requisitos y Ambientes de Software (IDEAS), pp. 107-120, Isla de Margarita.
22. Marwell, G., & Schmitt, D. (1975). Co-operation - an Experimental Analysis. London: Academic Press.
23. NP2TEC-Núicleo de Pesquisa e Pratica em Tecnologia (Research and Practice Group in Technology) - Retrieved September 17, 2008 from http://www.uniriotec.br/np2tec
24. Paulk, M. C., Curtisl, B., Chrissis, M. B., & Weber, C. (1993). Capability Maturity Model for Software. Pittsburgh: Carnegie Mellon University, Software Engineering Institute.
25. Reinhard, W., Schweitzer, J., Volksen, G., & Weber, M. (1994). CSCW Tools: Concepts and Architectures. IEEE Computer, 27(5), 28-36.
26. Rosemann, M., & de Bruin, T. (2005). Towards a Business Process Management Maturity Model. In: Proceedings of the European Conference on Information System (ECIS), Gothenburg, Sweden, June 2006. Retrieved May 17 2008 from http://www.bpm.fit.qut.edu.au/students/toniadebruin/.
27. Rosemann, M., de Bruin, T., & Power, B. (2006). A Model to Measure Business Process Management Maturity and Improve Performance. In Business Process Management, Butterworth-Heinemann. Retrieved May 17 2008 from http://www.bpm.fit.qut.edu.au/students/toniadebruin/.
28. Rugullies, E. (2003). Team Collaboration Best Practices: Getting People to Share Their Knowledge. Forrester.
29. Santoro, F. M., Borges, M. R. S., & Santos, N. (2005). Learning to Plan the Collaborative Design Process. Lecture Notes in Computer Science, 3168, 33-44.
30. th International Conference on Computer Supported Cooperative Work in Design (CSCWD), pp 74-79, Rio de Janeiro, Brazil, September 2002.
31. Scholtes, P. R., Joiner, B. L., & Streibel, B.J. (1996). The Team Handbook. Madison, Oriel, USA.
32. Sharp, A., & Mcdermott, P. (2000). Workflow Modeling: Tools for Process Improvement and Application Development. Norwood: Artech House, Boston, USA.
33. Spanyi, A. (2004). Towards Process Competence. Business Process Management Group. Retrieved February 28 2008 from http://www.spanyi.com/ articles.html
34. Staniforth, D. (1996). Teamworking, or individual working in team? Team Performance Management, 2 37-41.
35. Telleria, K. M., Little, D., & Macbryde, J. (2002). Managing processes through teamwork. Business Process Management Journal, 8 338-350.
36. Thomson, A. M., Perry, J. L., & Miller, T. K. (2007). Conceptualizing and Measuring Collaboration. Journal of Public Administration Research and Theory Advance Access.