Effects of conflicting aggregated rating on eWOM review credibility and diagnosticity: The moderating role of review valence

Decision Support Systems

Volumn 54, Issue 1, 2012, Pages 631-643

  Qiu, Lingyun ^a   Pang, Jun ^b   Lim, Kai H ^c  

^a Peking University   (China)

^b Renmin Business School   (China)

^c CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Aggregated rating; Attribution; Electronic word of mouth (eWOM); Individual review; Perceived credibility; Perceived diagnosticity

Indexed keywords

INFORMATION SYSTEMS;

ATTRIBUTION; B2C WEBSITES; ELECTRONIC WORD OF MOUTHS (EWOM); LABORATORY EXPERIMENTS; PERCEIVED CREDIBILITY; PERCEIVED DIAGNOSTICITY; REVIEW CREDIBILITIES; REVIEW VALENCES;

DECISION SUPPORT SYSTEMS;

EID: 84868670207     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2012.08.020     Document Type: Article

References (73)

1. I. Ajzen Intuitive theories of events and the effects of base-rate information on prediction Journal of Personality and Social Psychology 35 5 1977 303 314
2. M. Bar-Hillel The base-rate fallacy in probability judgments Acta Psychologica 44 3 1980 211 233
3. M. Bar-Hillel, and B. Fischhoff When do base rates affect predictions? Journal of Personality and Social Psychology 41 4 1981 671 680
4. R.M. Baron, and D.A. Kenny The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations Journal of Personality and Social Psychology 51 6 1986 1173 1182
5. E. Borgida, and N. Brekke The base rate fallacy in attribution and prediction J.H. Harvey, W.J. Ickes, R.F. Kidd, New Directions in Attribution Research 1980 Lawrence Erlbaum Hillsdale, N.J. 64 95
6. E. Borgida, and R.E. Nisbett The differential impact of abstract vs. concrete information on decisions Journal of Applied Social Psychology 7 3 1977 258 271
7. J.J. Brown, and P.H. Reingen Social ties and word-of-mouth referral behavior Journal of Consumer Research 14 3 1987 350 362
8. P. Chatterjee Online reviews: do consumers use them? Advances in Consumer Research 28 2001 129 133
9. Y. Chen, and J. Xie Online consumer review: a new element of marketing communications mix Management Science 54 3 2008 477 491 (Pubitemid 351463128)
10. M.Y. Cheung, C. Luo, C.L. Sia, and H. Chen Credibility of electronic word-of-mouth: informational and normative determinants of on-line consumer recommendations International Journal of Electronic Commerce 13 4 2009 9 38
11. J.A. Chevalier, and D. Mayzlin The effect of word of mouth on sales: online book reviews Journal of Marketing Research 43 3 2006 345 354 (Pubitemid 44367333)
12. M.T. Curren, V.S. Folkes, and J.H. Steckel Explanations for successful and unsuccessful marketing decisions: the decision maker's perspective Journal of Marketing 56 2 1992 18 31
13. C. Dellarocas The Digitization of Word-of-Mouth: Promise and Challenges of Online Feedback Mechanisms 2003 Sloan School of Management, Massachusetts Institute of Technology Cambridge, MA 1 36
14. A. Dick, D. Chakravarti, and G. Biehal Memory-based inferences during consumer choice Journal of Consumer Research 17 1 1990 82 93
15. P.R. Dickson The impact of enriching case and statistical information on consumer judgments Journal of Consumer Research 8 4 1982 398 406
16. W. Duan, B. Gu, and A.B. Whinston Do online reviews matter? - an empirical investigation of panel data Decision Support Systems 45 4 2008
17. T.W. Elig, and I.H. Frieze Measuring causal attributions for success and failure Journal of Personality and Social Psychology 37 4 1979 621 634
18. S. Feldman Motivational aspects of attitudinal elements and their place in cognitive interaction S. Feldman, Cognitive Consistency 1966 Academic Press New York 75 87
19. J.M. Feldman, and J.G. Lynch Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior Journal of Applied Psychology 73 3 1988 421 435
20. L.R. Flynn, and R.E. Goldsmith A short reliable measure of subjective knowledge Journal of Business Research 46 1 1999 57 66
21. V.S. Folkes Recent attribution research in consumer behavior: a review and new directions Journal of Consumer Research 14 4 1998 548 565
22. V.S. Folkes, and B. Kotsos Buyers and Sellers explanations for product failure: who done it? Journal of Marketing 50 2 1986 74 80
23. I. Frieze, and B. Weiner Cue utilization and attributional judgments for success and failure Journal of Personality 39 4 1971 591 605
24. J.F. Hair, B. Black, B. Babin, R.E. Anderson, and R.L. Tatham Multivariate Data Analysis 1998 Prentice-Hall Englewood Cliffs, NJ
25. J.H. Harvey, and G. Weary Current issues in attribution theory and research Annual Reviews in Psychology 35 1984 427 459
26. M. Hewstone, and J.M.F. Jaspars Social dimensions of attribution H. Tajfel, C. Fraser, J.M.F. Jaspars, The Social Dimension: European Developments in Social Psychology 1984 Cambridge University Press New York 379 404
27. N. Hu, L. Liu, and V. Sambamurthy Fraud detection in online consumer reviews Decision Support Systems 50 3 2011 614 626
28. Z. Jiang, and I. Benbasat Virtual product experience: effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping Journal of Management Information Systems 21 3 2004 111 147 (Pubitemid 40264571)
29. E.E. Jones, and K.E. Davis From acts to dispositions: the attribution process in person perception L. Berkowitz, Advances in Experimental Social Psychology 1965 Academic Press San Diego, CA 219 266
30. D. Kahneman, and A. Tversky On the psychology of prediction Psychological Review 80 4 1973 237 251
31. D.E. Kanouse, and R.L. Hanson Negativity in evaluations E.E.J. Attribution: Perceiving the Causes of Behavior 1971 General Leaming Press Morristown, NJ 47 62
32. H.H. Kelley Attribution theory in social psychology D. Levine, Nebraska Symposium on Motivation 1967 University of Nebraska Press Lincoln 192 238
33. H.H. Kelley Causal schemata and the attribution process E.E. Jones, D.E. Kanouse, H.H. Kelley, R. Nisbett, S. Valins, B. Weiner, Attribution: Perceiving the Causes of Behavior 1972 General Learning Press Morristown, NJ 151 174
34. H.H. Kelley The processes of causal attribution American Psychologist 28 2 1973 107 128
35. H.H. Kelley, and J.L. Michela Attribution theory and research Annual Reviews in Psychology 31 1 1980 457 501
36. D.S. Kempf, and R.E. Smith Consumer processing of product trial and the influence of prior advertising: a structural modeling approach Journal of Marketing Research 35 3 1998 325 338
37. R.N. Laczniak, T.E. DeCarlo, and S.N. Ramaswami Consumers' responses to negative word-of-mouth communication: an attribution theory perspective Journal of Consumer Psychology 11 1 2001 57 73
38. A. Locksley, C. Hepburn, and V. Ortiz Social stereotypes and judgments of individuals: an instance of the base-rate fallacy Journal of Experimental Social Psychology 18 1 1982 23 42
39. L.A. McArthur The how and what of why: some determinants and consequences of causal attribution Journal of Personality and Social Psychology 22 2 1972 171 193
40. R.W. Mizerski Causal complexity: a measure of consumer causal attribution Journal of Marketing Research 15 2 1978 220 228
41. R.W. Mizerski An attribution explanation of the disproportionate influence of unfavorable information Journal of Consumer Research 9 3 1982 301 310
42. R.W. Mizerski, L.L. Golden, and J.B. Kernan The attribution process in consumer decision making Journal of Consumer Research 6 2 1979 123 140
43. Y. Moon Don't blame the computer: when self-disclosure moderates the self-serving bias Journal of Consumer Psychology 13 1&2 2003 125 137 (Pubitemid 36703992)
44. S.M. Mudambi, and D. Schuff What makes a helpful online review? A study of customer reviews on Amazon.com MIS Quarterly 34 1 2010 185 200
45. R.S. Nickerson Confirmation bias: a ubiquitous phenomenon in many guises Review of General Psychology 2 2 1998 175 220 (Pubitemid 128549158)
46. R.E. Nisbett, and E. Borgida Attribution and the psychology of prediction Journal of Personality and Social Psychology 32 5 1975 932 943
47. R. Nisbett, and L. Ross Human Inference: Strategies and Shortcomings of Social Judgement 1980 Prentice Hall Englewood Cliffs, NJ
48. J. Nunnally, and I.H. Bernstein Psychometric Theory (3rd Edition) 2 ed. 1994 McGraw-Hill New York, NY
49. C. Park, and T.M. Lee Information direction, website reputation and eWOM effect: a moderating role of product type Journal of Business Research 62 2009 61 67
50. D.-H. Park, J. Lee, and I. Han The effect of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement International Journal of Electronic Commerce 11 4 2007 125 148
51. P.M. Podsakoff, S.B. MacKenzie, J.-Y. Lee, and N.P. Podsakoff Common method biases in behavioral research: a critical review of the literature and recommended remedies Journal of Applied Psychology 88 5 2003 879 903 (Pubitemid 37239703)
52. K.J. Preacher, and A.F. Hayes SPSS and SAS procedures for estimating indirect effects in simple mediation models Behavior Research Methods, Instruments, & Computers 36 4 2004 717 731 (Pubitemid 40251423)
53. N. Rabjohn, C.M.K. Cheung, and M.K.O. Lee Examining the perceived credibility of online opinions: information adoption in the online environment 41st Hawaii International Conference on System Sciences 2008
54. D. Russell The causal dimension scale: a measure of how individuals perceive causes Journal of Personality and Social Psychology 42 6 1982 1137 1145
55. A.E. Schlosser Source perceptions and the persuasiveness of internet word-of-mouth communication Advances in Consumer Research 32 2005 202 203
56. C.S. Self Credibility M.S.D. Stacks, An Integrated Approach to Communication Theory and Research 1996 Erlbaum Mahwah, NJ
57. S. Sen, and D. Lerman Why are you telling me this? An examination into negative consumer reviews on the web Journal of Interactive Marketing 21 4 2007 76 94
58. S. Senecal, and J. Nantel The influence of online product recommendations on consumers' online choices Journal of Retailing 80 2 2004 159 169 (Pubitemid 38845364)
59. R.B. Settle, and L.L. Golden Attribution theory and advertiser credibility Journal of Marketing Research 11 2 1974 181 185
60. J.J. Skowronski, and D.E. Carlston Social judgment and social memory: the role of cue diagnosticity in negativity, positivity, and extremity biases Journal of Personality and Social Psychology 52 4 1987 689 699
61. J.J. Skowronski, and D.E. Carlston Negativity and extremity biases in impression formation: a review of explanations Psychological Bulletin 105 1 1989 131 142
62. R.E. Smith, and S.D. Hunt Attributional processes and effects in promotional situations Journal of Consumer Research 5 3 1978 149 158
63. M.E. Sobel Asymptotic confidence intervals for indirect effects in structural equation models S. Leinhardt, Sociological Methodology 1982 Jossey-Bass San Francisco 290 312
64. S.E. Taylora, and S.T. Fiske Salience, attention, and attribution: top of the head phenomena Advances in Experimental Social Psychology 11 1978 249 288
65. S. Tseng, and B.J. Fogg Credibility and computing technology Communications of the ACM 42 5 1999 39 44 (Pubitemid 129576737)
66. A. Tversky, and D. Kahneman Causal schemas in judgments under uncertainty M. Fishbein, Progress in Social Psychology 1980 Lawrence Erlbaum Associates Hillsdale, N.J. 49 72
67. X. Wang, and K.-K. Wei Consumers' acceptance of electronic word-of-mouth recommendations: effects of multiple communication elements and processing motivation Twenty-Seventh International Conference on Information Systems, (Milwaukee) 2006 781 790
68. C.N. Wathen, and J. Burkell Believe it or not: factors influencing credibility on the web Journal of the American Society for Information Science and Technology 53 2 2002 134 144 (Pubitemid 34138426)
69. B. Weiner An attributional theory of achievement motivation and emotion Psychological Review 92 4 1985 548 573
70. B. Weiner Spontaneous causal thinking Psychological Bulletin 97 1 1985 74 84
71. B. Weiner Attributional thoughts about consumer behavior Journal of Consumer Research 27 3 2000 382 387
72. G.L. Wells, and J.H. Harvey Do people use consensus information in making causal attributions? Journal of Personality and Social Psychology 35 5 1977 279 293
73. S. Wimer, and H.H. Kelley An investigation of the dimensions of causal attribution Journal of Personality and Social Psychology 43 6 1992 1142 1162