Don't blame the computer: When self-disclosure moderates the self-serving bias

Journal of Consumer Psychology

Volumn 13, Issue 1-2, 2003, Pages 125-137

  Moon, Youngme ^a  

^a HARVARD BUSINESS SCHOOL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0038460129     PISSN: 10577408     EISSN: None     Source Type: Journal    
DOI: 10.1207/s15327663jcp13-1&2_11     Document Type: Article

References (53)

1. Aron, Arthur, & Aron, Elaine N. (1997). Self-expansion motivation and including other in the self. In S. Duck (Ed.), Handbook of Personal Relationships: Theory, Research, and Intervention (2nd ed., pp. 251-270). Chichester, England: Wiley.
2. Baron, Reuben M., & Kenny, David A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
3. Baumgardner, Ann H., & Arkin, Robert M. (1988). Affective state mediates causal attributions for success and failure. Motivation and Emotion, 12, 99-111.
4. Beach, Steven R. H., & Tesser, Abraham A.(1995). Self-esteem and the extended self-evaluation maintenance model: the self in social context. In M. Kernis (Ed.) Efficacy, agency, and self-esteem, (pp. 145-170). New York: Plenum.
5. Bradley, Glifford W. (1978). Self-serving biases in the attribution process: A reexamination of the fact or fiction question. Journal of Personality and Social Psychology, 36(1), 56-71.
6. Brown, Jonathan D., & Rogers, Rebecca J. (1991). Self-serving attributions: The role of physiological arousal. Personality and Social Psychology Bulletin, 17(5), 501-506.
7. Campbell, W. Keith, Sedikides, Constantine, Reeder, Glenn D., & Elliott, Andrew J. (2000). Among friends? An examination of friendship and the self-serving bias. British Journal of Social Psychology, 39(2), 229-239.
8. Collins, Nancy L., & Miller, Lynn Carol. (1994). Self-disclosure and liking: A meta-analytic review. Psychological Bulletin, 116 (3), 457-475.
9. Davis, William L., & Davis, Elaine D. (1972). Internal-external control and attribution of responsibility for success and failure. Journal of Personality, 40(1), 123-136.
10. Eagly, Alice H., & Chaiken, Shelly. (1993). The psychology of attitudes. Fort Worth, TX: Harcourt Brace Jovanovich.
11. Feather, N. T., & Simon, J. G. (1971a). Attribution of responsibility and valence of outcome in relation to initial confidence and success and failure of self and other. Journal of Personality and Social Psychology, 18(2), 173-188.
12. Feather, N. T., & Simon, J. G. (1971b). Causal attributions for success and failure in relation to expectation of success based on selective or manipulative control. Journal of Personality, 39(4), 527-541.
13. Fiske, Susan T., & Taylor, Shelley E. (1984). Social cognition. Reading, MA: Addison-Wesley.
14. Fitch, Gordon. (1970). Effects of self-esteem, perceived performance, and choice on causal attributions. Journal of Personality and Social Psychology, 16 (2), 311-315.
15. Folkes, Valerie S. (1988). Recent attribution research in consumer behavior: A review and new directions. Journal of Consumer Research, 14, 548-565.
16. Forsyth, Donselson R. (1986). An attributional analysis of students' reactions to success and failure. In Feldman, R. S. (Ed). The Social Psychology of Education. New York: Cambridge University Press.
17. Forsyth, Donselson R., & Schlenker, Barry R. (1977). Attributing the causes of group performance: Effects of performance quality, task importance, and future testing. Journal of Personality, 45(2), 220-236.
18. Gordon, Randall A., Holley, Patsy A., & Shaffer, Cynthia L. (1990). Effect of transient mood state on the self-serving bias. The Journal of Social Psychology, 130 (4), 565-567.
19. Green, Thomas D., Bailey, Roger C., Zinser, Otto, & Williams, Dale E. (1994). Causal attribution and affective response as mediated by task performance and self-acceptance. Psychological Reports, 75(3), 1555 -1562.
20. Greenberg, Jerald. (1991). Motivation to inflate performance ratings: Perceptual bias or response bias. Motivation and Emotion, 15(1), 81-97.
21. Heider, Fritz. (1958). The psychology of interpersonal relations. New York: Wiley.
22. Langer, Ellen. (1989). Mindfulness. Reading, MA: Addison-Wesley.
23. Lau, Richard R., & Russell, Dan. (1980). Attributions in the sports pages. Journal of Personality and Social Psychology, 39(1), 29-38.
24. Louie, Therese A., Curren, Mary T., & Harich, Katrin R. (2000). "I Knew We Would Win": Hindsight bias for favorable and unfavorable team decision outcomes. Journal of Applied Psychology, 85(2), 264-272.
25. Maraceck, Jeanne, & Mettee, David. (1972). Avoidance of continued success as a function of self-esteem, level of esteem certainty and responsibility for success. Journal of Personality and Social Psychology, 22(1), 98-107.
26. McGuire, William J., (1969). The nature of attitudes and attitude change. In Lindzey, G. & Aronson, E. (Eds.) Handbook of Social Psychology. (2nd Ed.) (Vol. 3). (pp. 136-314). Reading, MA: Addison-Wesley.
27. Medway, Frederic J., & Lowe, Charles A. (1976). The effect of stimulus person valence on divergent self-other attributions for success and failure. Journal of Research in Personality, 10(3), 266-278.
28. Miller, Dale T., & Ross, Michael. (1975). Self-serving biases in the attribution of causality: Fact or fiction? Psychological Bulletin, 82(2), 213-225.
29. Mischel, Walter, Mailer. Janet, & Zeiss, Antonette. (194). Attribution of internal-external control for positive and negative events: development and stimulus effects. Unpublished manuscript, cited in Medway & Lowe, 1976. Stanford University.
30. Moon, Youngme. (1998). Impression management in computer-based interviews: The effects of input modality, output modality, and distance. Public Opinion Quarterly, 62(4), 610-622.
31. Moon, Youngme. (1999). The effects of physical distance and response latency on persuasion in computer-mediated communication and human-computer interaction. Journal of Experimental Psychology: Applied, 5(4), 379-392.
32. Moon, Youngme. (2000, March). Intimate exchanges: Using computers to elicit self-disclosure from consumers. Journal of Consumer Research, 26, 324-340.
33. Moon, Youngme, & Nass, Clifford I. (1996). How "Real" are computer personalities? Psychological responses to personality types in human-computer interaction. Communication Research, 23, 651-674.
34. Nass, Clifford I., Fogg, B. J., & Moon, Youngme. (1996). Can computers be teammates? Affiliation and social identity effects in human-computer interaction. International Journal of Human-Computer Studies, 45(6), 669-678.
35. Nass, Clifford I., Steuer, Jonathon S., Henriksen, Lisa, & Dryer, D. Christopher (1994). Machines and social attributions: Performance assessments of computers subsequent to "self-" or "other-" evaluations. International Journal of Human-Computer Studies, 40, 543-559.
36. Nass, Clifford I., Moon, Youngme, & Carney, P. (1999). Are people polite to computers? Responses to computer-based interviewing systems. Journal of Applied Social Psychology, 29(5), 1093-1110.
37. Nass, Clifford I., & Moon, Youngme. (2000). Machines and mindlessness: Social responses to computers. Journal of Social Issues, 56(1), 81-103.
38. Nass, Clifford I., Moon, Youngme, & Green, Nancy. (1997). Are computers gender-neutral? Gender Stereotypie responses to computers with voices. Journal of Applied Social Psychology, 27, 864-876.
39. Nisbett, Richard E., & Ross, Lee. (1980). Human inference: Strategies and shortcomings of social judgment. Englewood Cliffs, NJ: Prentice-Hall.
40. Noel, Jeffrey. G., Forsyth, Donelson R., & Kelley, Karl N. (1987). Improving the performance of failing students by overcoming their self-serving attributional biases. Basic and Applied Social Psychology, 8(1-2), 151-162.
41. Rafaeli, Sheizaf. (1990). Interacting with media: Para-social interaction and real interaction. In B. D. Ruben & L. A. Lievrouw (Eds.), Mediation, information, and communication: information and behavior (Vol. 3, pp.125-181). New Brunswick, NJ: Transaction.
42. Reeves, Byron, & Nass, Clifford I. (1996). The media equation. Stanford, CA: Cambridge University Press/CSLI.
43. Regan, Dennis T., Straus, Ellen, & Fazio, Russell. (1974). Liking and the attribution process. Journal of Experimental Social Psychology, 10(4), 385-397.
44. Ross, Lee. (1977). The intuitive psychologist and his shortcomings: Distortions in the attribution process. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 10). New York: Academic Press.
45. Ross, Michael, & Fletcher, Garth J. O. (1985). Attribution and social perception. In G. Lindzey and E. Aronson (Eds.) The handbook of social psychology (Vol. 2, 3rd edition). New York: Random House.
46. Schaufeli, Wilmar B. (1988). Perceiving the causes of unemployment: An evaluation of the causal dimensions scale in a real-life situation. Journal of Personality and Social Psychology, 54(2), 347-356.
47. Schoeneman, Thomas, & Curry, Susan. (1990). Attributions for successful and unsuccessful health behavior change. Basic and Applied Social Psychology, 11 (4), 421-431.
48. Sedikides, Constance, & Strube, Michael J. (1997). Self-evaluation: To thine own self be good, to thine own self be sure, to thine own self be true, and to thine own self be better. In M. P. Zanna (Ed.) Advances in Experimental Social Psychology (Vol. 29, pp. 209-269). New York: Academic Press.
49. Sedikides, Constance, Campbell, W. Keith, Reeder, Glenn. D., & Elliot, Andrew J. (1998). The self-serving bias in relational context. Journal of Personality and Social Psychology, 74(2), 378-386.
50. Turkle, Sherry. (1984). The second self: Computers and the human spirit. New York: Simon & Schuster.
51. Urban, Mark S., & Witt, Alan L. (1990). Self-serving bias in group member attributions of success and failure. Journal of Social Psychology, 130 (3), 417-418.
52. Wortmann, Camille B., Costanzo, Philip R., & Witt, Thomas R. (1973). Effect of anticipated performance on the attributions of causality to self and others. Journal of Personality and Social Psychology, 27(3), 372-381.
53. Zuckerman, Miron. (1979). Attribution of success and failure revisited, or: The motivational bias is alive and well in attribution theory. Journal of Personality, 47(2), 245-287.