메뉴 건너뛰기




Volumn 44, Issue 2, 2013, Pages 285-296

Combining principles of Cognitive Load Theory and diagnostic error analysis for designing job aids: Effects on motivation and diagnostic performance in a process control task

Author keywords

Cognitive load; Diagnostic error; Diagnostic speed; Germane load; Knowledge acquisition; Split attention

Indexed keywords

DECISION SUPPORT SYSTEMS; ERRORS; KNOWLEDGE ACQUISITION; MOTIVATION;

EID: 84868109753     PISSN: 00036870     EISSN: 18729126     Source Type: Journal    
DOI: 10.1016/j.apergo.2012.08.001     Document Type: Article
Times cited : (18)

References (41)
  • 1
    • 0000471644 scopus 로고
    • Task analysis and training design
    • Annett J., Duncan K.D. Task analysis and training design. J. Occup. Psychol. 1967, 41:211-221.
    • (1967) J. Occup. Psychol. , vol.41 , pp. 211-221
    • Annett, J.1    Duncan, K.D.2
  • 2
    • 77955280428 scopus 로고    scopus 로고
    • Cognitive and personality variables of operators: individual characteristics and process control performance
    • Shaker Publishing, Maastricht, D. de Waard, J. Godthelp, F.L. Kooi, K.A. Bookhuis (Eds.)
    • Burkolter D., Kluge A., Brand M. Cognitive and personality variables of operators: individual characteristics and process control performance. Human Factors, Security and Safety 2009, 77-88. Shaker Publishing, Maastricht. D. de Waard, J. Godthelp, F.L. Kooi, K.A. Bookhuis (Eds.).
    • (2009) Human Factors, Security and Safety , pp. 77-88
    • Burkolter, D.1    Kluge, A.2    Brand, M.3
  • 3
    • 77954206116 scopus 로고    scopus 로고
    • Comparative study of three training methods for enhancing process control performance: emphasis shift training, situation awareness training and drill and practice
    • Burkolter D., Kluge A., Sauer J., Ritzmann S. Comparative study of three training methods for enhancing process control performance: emphasis shift training, situation awareness training and drill and practice. Comput. Hum. Behav. 2010, 26:976-986.
    • (2010) Comput. Hum. Behav. , vol.26 , pp. 976-986
    • Burkolter, D.1    Kluge, A.2    Sauer, J.3    Ritzmann, S.4
  • 4
    • 46249128767 scopus 로고    scopus 로고
    • Cognitive requirement analysis to derive training models for controlling complex systems
    • Shaker Publishing, Maastricht, D. de Waard, G.R.J. Hockey, P. Nickel, K.A. Brookhuis (Eds.)
    • Burkolter D., Kluge A., Schüler K., Sauer J., Ritzmann S. Cognitive requirement analysis to derive training models for controlling complex systems. Human Factors Issues in Complex System Performance 2007, 475-485. Shaker Publishing, Maastricht. D. de Waard, G.R.J. Hockey, P. Nickel, K.A. Brookhuis (Eds.).
    • (2007) Human Factors Issues in Complex System Performance , pp. 475-485
    • Burkolter, D.1    Kluge, A.2    Schüler, K.3    Sauer, J.4    Ritzmann, S.5
  • 5
    • 67650388354 scopus 로고    scopus 로고
    • The predictive qualities of operator characteristics for process control performance: the influence of variables relating to cognition and personality
    • Burkolter D., Kluge A., Sauer J., Ritzmann S. The predictive qualities of operator characteristics for process control performance: the influence of variables relating to cognition and personality. Ergonomics 2009, 52:302-311.
    • (2009) Ergonomics , vol.52 , pp. 302-311
    • Burkolter, D.1    Kluge, A.2    Sauer, J.3    Ritzmann, S.4
  • 6
    • 84948512218 scopus 로고
    • Cognitive load theory and the format of instruction
    • Chandler P., Sweller J. Cognitive load theory and the format of instruction. Cognition Instruct. 1991, 8:293-332.
    • (1991) Cognition Instruct. , vol.8 , pp. 293-332
    • Chandler, P.1    Sweller, J.2
  • 7
    • 59049088701 scopus 로고    scopus 로고
    • Explaining the split-attention effect: is the reduction of extraneous cognitive load accompanied by an increase in germane cognitive load?
    • Cierniak G., Scheiter K., Gerjets P. Explaining the split-attention effect: is the reduction of extraneous cognitive load accompanied by an increase in germane cognitive load?. Comput. Hum. Behav. 2009, 25:315-324.
    • (2009) Comput. Hum. Behav. , vol.25 , pp. 315-324
    • Cierniak, G.1    Scheiter, K.2    Gerjets, P.3
  • 8
    • 33745946818 scopus 로고    scopus 로고
    • Learning from technical documents: the role of intermodal referring expression
    • Dupont V., Bestgen Y. Learning from technical documents: the role of intermodal referring expression. Hum. Factors 2006, 48:257-264.
    • (2006) Hum. Factors , vol.48 , pp. 257-264
    • Dupont, V.1    Bestgen, Y.2
  • 10
    • 0015196845 scopus 로고
    • An experimental evaluation of a method for simplifying electronic maintenance
    • Elliot T.K., Joyce R.P. An experimental evaluation of a method for simplifying electronic maintenance. Hum. Factors 1971, 13:217-227.
    • (1971) Hum. Factors , vol.13 , pp. 217-227
    • Elliot, T.K.1    Joyce, R.P.2
  • 11
    • 0027296061 scopus 로고
    • Spatiotemporal dynamics of component processes in human working memory
    • Gevins A., Cutillo B. Spatiotemporal dynamics of component processes in human working memory. Electroencephalogr. Clin. Neurophysiol. 1993, 87:128-143.
    • (1993) Electroencephalogr. Clin. Neurophysiol. , vol.87 , pp. 128-143
    • Gevins, A.1    Cutillo, B.2
  • 12
    • 0000497741 scopus 로고
    • Constructing mental models of machines from text and diagrams
    • Hegarty M., Just M.A. Constructing mental models of machines from text and diagrams. J. Mem. Lang. 1993, 32:717-742.
    • (1993) J. Mem. Lang. , vol.32 , pp. 717-742
    • Hegarty, M.1    Just, M.A.2
  • 16
    • 60149083133 scopus 로고    scopus 로고
    • Towards a framework to select techniques for error prediction: supporting novice users in the health care sector
    • Lyons M. Towards a framework to select techniques for error prediction: supporting novice users in the health care sector. Appl. Ergon. 2009, 40:379-395.
    • (2009) Appl. Ergon. , vol.40 , pp. 379-395
    • Lyons, M.1
  • 17
    • 27744487335 scopus 로고    scopus 로고
    • Using task analysis for information requirements specification: the sub-goal template (SGT) method
    • Lawrence Erlbaum Associates, Mahwah, NJ, D. Diaper, N.A. Stanton (Eds.)
    • Ormerod T.C., Shepherd A. Using task analysis for information requirements specification: the sub-goal template (SGT) method. The Handbook of Task Analysis for Human-computer Interaction 2004, 347-365. Lawrence Erlbaum Associates, Mahwah, NJ. D. Diaper, N.A. Stanton (Eds.).
    • (2004) The Handbook of Task Analysis for Human-computer Interaction , pp. 347-365
    • Ormerod, T.C.1    Shepherd, A.2
  • 18
    • 0032213708 scopus 로고    scopus 로고
    • Enhancing the usability of a task analysis method: a notation and environment for requirements specification
    • Ormerod T.C., Richardson J., Shepherd A. Enhancing the usability of a task analysis method: a notation and environment for requirements specification. Ergonomics 1998, 41:1642-1663.
    • (1998) Ergonomics , vol.41 , pp. 1642-1663
    • Ormerod, T.C.1    Richardson, J.2    Shepherd, A.3
  • 19
    • 23744464097 scopus 로고    scopus 로고
    • A motivational perspective on the relation between mental effort and performance: optimizing learner involvement in instruction
    • Paas F., Tuovinen J.E., Van Merriënboer J.J., Darabi A.A. A motivational perspective on the relation between mental effort and performance: optimizing learner involvement in instruction. ETR&D 2005, 3:25-34.
    • (2005) ETR&D , vol.3 , pp. 25-34
    • Paas, F.1    Tuovinen, J.E.2    Van Merriënboer, J.J.3    Darabi, A.A.4
  • 20
    • 79953729940 scopus 로고    scopus 로고
    • Extending hierarchical task analysis to identify cognitive demands and information design requirements
    • Phipps D.L., Meakin G.H., Beatty P.C.W. Extending hierarchical task analysis to identify cognitive demands and information design requirements. Appl. Ergon. 2011, 42:741-748.
    • (2011) Appl. Ergon. , vol.42 , pp. 741-748
    • Phipps, D.L.1    Meakin, G.H.2    Beatty, P.C.W.3
  • 21
    • 34249927934 scopus 로고
    • The effects of technical illustrations on cognitive load
    • Purnell K.N., Solman R.T., Sweller J. The effects of technical illustrations on cognitive load. Instructional Sci. 1991, 20:443-462.
    • (1991) Instructional Sci. , vol.20 , pp. 443-462
    • Purnell, K.N.1    Solman, R.T.2    Sweller, J.3
  • 24
    • 46249088459 scopus 로고    scopus 로고
    • The effects of heuristic rule training on operator performance in a simulated process control environment
    • Sauer J., Burkolter D., Kluge A., Ritzmann S., Schüler K. The effects of heuristic rule training on operator performance in a simulated process control environment. Ergonomics 2008, 51:953-967.
    • (2008) Ergonomics , vol.51 , pp. 953-967
    • Sauer, J.1    Burkolter, D.2    Kluge, A.3    Ritzmann, S.4    Schüler, K.5
  • 25
    • 0034518816 scopus 로고    scopus 로고
    • Effects of training on short- and long-term skill retention in a complex multiple-task environment
    • Sauer J., Hockey G.R.J., Wastell D.G. Effects of training on short- and long-term skill retention in a complex multiple-task environment. Ergonomics 2000, 43:2043-2064.
    • (2000) Ergonomics , vol.43 , pp. 2043-2064
    • Sauer, J.1    Hockey, G.R.J.2    Wastell, D.G.3
  • 26
    • 0033623646 scopus 로고    scopus 로고
    • A conceptual framework for designing micro-worlds for complex work domains: a case study of the cabin air management system
    • Sauer J., Wastell D.G., Hockey G.R.J. A conceptual framework for designing micro-worlds for complex work domains: a case study of the cabin air management system. Comput. Hum. Behav. 2000, 16:45-58.
    • (2000) Comput. Hum. Behav. , vol.16 , pp. 45-58
    • Sauer, J.1    Wastell, D.G.2    Hockey, G.R.J.3
  • 27
    • 0022767482 scopus 로고
    • Issues in the training of process operators
    • Shepherd A. Issues in the training of process operators. Int. J. Ind. Ergonom. 1986, 1:49-64.
    • (1986) Int. J. Ind. Ergonom. , vol.1 , pp. 49-64
    • Shepherd, A.1
  • 28
    • 84868134931 scopus 로고    scopus 로고
    • Training an operator support
    • Butterworth Heinemann, Oxford, F. Redmill, J. Rajan (Eds.)
    • Shepherd A. Training an operator support. Human Factors in Safety-critical Systems 1997, 169-202. Butterworth Heinemann, Oxford. F. Redmill, J. Rajan (Eds.).
    • (1997) Human Factors in Safety-critical Systems , pp. 169-202
    • Shepherd, A.1
  • 29
    • 27144484405 scopus 로고    scopus 로고
    • Timeliness and task specification in designing for human factors in railway operations
    • Shepherd A., Marshall E. Timeliness and task specification in designing for human factors in railway operations. Appl. Ergon. 2005, 36:719-727.
    • (2005) Appl. Ergon. , vol.36 , pp. 719-727
    • Shepherd, A.1    Marshall, E.2
  • 30
    • 35248871108 scopus 로고    scopus 로고
    • A reconsideration of cognitive load theory
    • Schnotz W., Kürschner C. A reconsideration of cognitive load theory. Educ. Psychol. Rev. 2007, 19:469-508.
    • (2007) Educ. Psychol. Rev. , vol.19 , pp. 469-508
    • Schnotz, W.1    Kürschner, C.2
  • 31
    • 38149059582 scopus 로고    scopus 로고
    • Human factors and ergonomics in manufacturing and process control
    • Wiley, Hoboken, NJ, G. Salvendy (Ed.)
    • Spath D., Braun M., Hagenmeyer L. Human factors and ergonomics in manufacturing and process control. Handbook of Human Factors and Ergonomics 2006, 1597-1625. Wiley, Hoboken, NJ. G. Salvendy (Ed.).
    • (2006) Handbook of Human Factors and Ergonomics , pp. 1597-1625
    • Spath, D.1    Braun, M.2    Hagenmeyer, L.3
  • 32
    • 84868107076 scopus 로고    scopus 로고
    • The effect of time-on-task when using job aids as an instructional strategy
    • Spaulding K., Dwyer F. The effect of time-on-task when using job aids as an instructional strategy. IJIM 2001, 28:437-447.
    • (2001) IJIM , vol.28 , pp. 437-447
    • Spaulding, K.1    Dwyer, F.2
  • 33
    • 0000819688 scopus 로고
    • Cognitive load during problem solving: effects on learning
    • Sweller J. Cognitive load during problem solving: effects on learning. Cognitive Sci. Multidisciplinary J. 1988, 12:257-285.
    • (1988) Cognitive Sci. Multidisciplinary J. , vol.12 , pp. 257-285
    • Sweller, J.1
  • 34
    • 34547531922 scopus 로고    scopus 로고
    • How the human cognitive system deals with complexity
    • Elsevier, Amsterdam, J. Elen, R.E. Clark (Eds.)
    • Sweller J. How the human cognitive system deals with complexity. Handling Complexity in Learning Environments. Theory and Research 2006, 13-27. Elsevier, Amsterdam. J. Elen, R.E. Clark (Eds.).
    • (2006) Handling Complexity in Learning Environments. Theory and Research , pp. 13-27
    • Sweller, J.1
  • 35
    • 0000584898 scopus 로고
    • Cognitive load as a factor in the structuring of technical material
    • Sweller J., Chandler P., Tierney P., Cooper M. Cognitive load as a factor in the structuring of technical material. J. Exp. Psychol. 1990, 119:176-192.
    • (1990) J. Exp. Psychol. , vol.119 , pp. 176-192
    • Sweller, J.1    Chandler, P.2    Tierney, P.3    Cooper, M.4
  • 37
    • 0003497163 scopus 로고
    • Design of job aids and procedure writing
    • Wiley, Hoboken, NJ, G. Salvendy (Ed.)
    • Swezey R.W. Design of job aids and procedure writing. Handbook of Human Factors and Ergonomics 1987, 1039-1057. Wiley, Hoboken, NJ. G. Salvendy (Ed.).
    • (1987) Handbook of Human Factors and Ergonomics , pp. 1039-1057
    • Swezey, R.W.1
  • 38
    • 15444376410 scopus 로고    scopus 로고
    • Uncovering expertise-related differences in troubleshooting performance: combining eye-movement and current verbal protocol data
    • Van Gog T., Paas F., van Merrienboer J.J.G. Uncovering expertise-related differences in troubleshooting performance: combining eye-movement and current verbal protocol data. Appl. Cognitive Psych. 2005, 19:205-221.
    • (2005) Appl. Cognitive Psych. , vol.19 , pp. 205-221
    • Van Gog, T.1    Paas, F.2    van Merrienboer, J.J.G.3
  • 39
    • 43049138852 scopus 로고    scopus 로고
    • Effects of studying sequences of process-oriented and product-oriented work examples on troubleshooting transfer efficiency
    • Van Gog T., Paas F., van Merrienboer J.J.G. Effects of studying sequences of process-oriented and product-oriented work examples on troubleshooting transfer efficiency. Learn. Instr. 2008, 18:211-222.
    • (2008) Learn. Instr. , vol.18 , pp. 211-222
    • Van Gog, T.1    Paas, F.2    van Merrienboer, J.J.G.3
  • 40
    • 0033693461 scopus 로고    scopus 로고
    • Fundamentals of ergonomics in theory and practice
    • Wilson J.R. Fundamentals of ergonomics in theory and practice. Appl. Ergon. 2000, 31:557-567.
    • (2000) Appl. Ergon. , vol.31 , pp. 557-567
    • Wilson, J.R.1
  • 41
    • 77955271686 scopus 로고    scopus 로고
    • Author, Libertyville, IL, Wonderlic
    • Wonderlic Wonderlic Personnel Test 2002, Author, Libertyville, IL.
    • (2002) Wonderlic Personnel Test


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.