The effects of heuristic rule training on operator performance in a simulated process control environment

Ergonomics

Volumn 51, Issue 7, 2008, Pages 953-967

  Saüer, Jurgen ^a   Burkolter, Dina ^b   Kluge, Annette ^b   Ritzmann, Sandrina ^b   Schüler, Kerstin ^b  

^a UNIVERSITY OF FRIBOURG   (Switzerland)

^b UNIVERSITY OF ST GALLEN   (Switzerland)

Author keywords

Heuristic rule; Performance; Process control; Training

Indexed keywords

CHEMICAL INDUSTRY; CHEMICALS; CONTROL THEORY; EMPLOYMENT; HEALTH; HEURISTIC METHODS; HUMAN ENGINEERING; INDUSTRIAL ECONOMICS; MILITARY DATA PROCESSING; PHOTOACOUSTIC EFFECT; PROCESS CONTROL; PRODUCTION CONTROL; QUALITY CONTROL;

(E ,3E) PROCESS; (U ,V) OPERATOR; CONTROL ENVIRONMENTS; CONTROL GROUP (CON); CONTROL TASKS; DIAGNOSTIC PERFORMANCE; EXPERIMENTAL GROUP (EXPG); HEURISTIC RULES; OPERATOR PERFORMANCE; SYSTEM MANAGEMENT; SYSTEM STATES; TASK PERFORMANCES; WORK ENVIRONMENTS;

PERSONNEL TRAINING;

ADOLESCENT; ADULT; ARTICLE; COMPUTER INTERFACE; COMPUTER SIMULATION; CONTROLLED STUDY; DECISION MAKING; FEMALE; HEURISTIC RULE TRAINING; HUMAN; HUMAN EXPERIMENT; INTERMETHOD COMPARISON; JOB PERFORMANCE; LEARNING; MALE; MAN MACHINE INTERACTION; OPERATOR; PROCESS CONTROL; TASK PERFORMANCE; WORK ENVIRONMENT;

ADOLESCENT; ADULT; CHEMICAL INDUSTRY; COMPUTER SIMULATION; DATA DISPLAY; DECISION MAKING; FEMALE; HUMANS; MALE; TASK PERFORMANCE AND ANALYSIS;

EID: 46249088459     PISSN: 00140139     EISSN: 13665847     Source Type: Journal    
DOI: 10.1080/00140130801915238     Document Type: Article

References (36)

1. Amabile, T. M. (1983) The social psychology of creativity. A componential conceptualization. Journal of Personality and Social Psychology, 45, pp. 357-376.
2. Burkolter, D. et al. (2007) Cognitive requirement analysis to derive training models for controlling complex systems. Human factors issues in complex system performance, pp. 475-484. Shaker Publishing, Maastricht
3. Burkolter, D., Kluge, A., Sauer, J., Ritzmann, S. and Schuler, K. The predictive qualities of operator characteristics for process control performance: The influence of personality and cognitive variables. Ergonomics
4. Collins, A., Brown, J. S. and Newman, S. E. (1989) Cognitive apprenticeship: Teaching the crafts of reading, writing, and mathematics. Knowing, learning, and instruction: Essays in honor of Robert Glaser, pp. 453-494. Lawrence Erlbaum Associates, Hillsdale
5. Dorner, D. and Pfeifer, E. (1993) Strategic thinking and stress. Ergonomics, 36, pp. 1345-1360.
6. Eysenck, M. W. and Keane, M. T. (2005) Cognitive psychology. A Student's Handbook, Psychology Press, Hove
7. Frieling, E. and Sonntag, K. (1999) Lehrbuch Arbeitspsychologie, Huber, Bern
8. Gopher, D., Weil, M. and Siegel, D. (1989) Practice under changing priorities: An approach to the training of complex skills. Acta Psychologica, 71, pp. 147-177.
9. Hacker, W. and Skell, W. (1993) Lernen in der Arbeit, Bundesinstitut fur Berufsbildungsforschung, Berlin
10. Hesketh, B. (1997) Lead article dilemmas in training for transfer and retention. Applied Psychology, 46, pp. 317-339.
11. Hockey, G. R. J. (1993) Cognitive-energetic mechanisms in the management of work demands and occupational health. Attention, selection, awareness and control: A tribute to Donald Broadbent, Oxford University Press, Oxford
12. Hockey, G. R. J. (1997) Compensatory control in the regulation of human performance under stress and high workload: A cognitive energetical framework. Biological Psychology, 45, pp. 73-93.
13. Hockey, G., Sauer, J. and Wastell, D. (2007) Adaptability of training in simulated process control: Comparison of knowledge- and rule-based guidance under task changes and environmental stress. Human Factors, 49, pp. 158-174.
14. Hollnagel, E. (1998) Cognitive reliability and error analysis method, Elsevier, Oxford
15. Kluge, A. et al. (2008) Designing training for process control simulators: A review of empirical findings and current practices. Theoretical Issues in Ergonomics Science
16. Landeweerd, J. A. (1979) Internal representation of a process, fault diagnosis and fault correction. Ergonomics, 22, pp. 1343-1351.
17. Linou, N. and Kontogiannis, T. (2004) The effect of training systemic information on the retention of fault-finding skills in manufacturing industries. Human Factors and Ergonomics in Manufacturing, 14, pp. 197-217.
18. Lorenzet, S., Salas, E. and Tannenbaum, S. I. (2003) Benefiting from mistakes: The impact of guided errors on learning, performance and self-efficacy. Human Resource Development Quarterly, 16, pp. 301-322.
19. Morris, N. M. and Rouse, W. B. (1985) Review and evaluation of empirical research in troubleshooting. Human Factors, 27, pp. 503-530.
20. O'Brien, K. S. and O'Hare, D. (2007) Situational awareness ability and cognitive skills training in a complex real-world task. Ergonomics, 50, pp. 1064-1091.
21. Patrick, J. and Haines, B. (1988) Training and transfer of faultfinding skill. Ergonomics, 31, pp. 193-210.
22. Rasmussen, J. (1986) Information processing and human-machine interaction: An approach to cognitive engineering, Elsevier, Amsterdam
23. Salas, E. et al. (2006) Design, delivery, and evaluation of training systems. Handbook of human factors and ergonomics, pp. 472-512. John Wiley, New Jersey
24. Sauer, J., Hockey, G. R. J. and Wastell, D. G. (2000) Effects of training on short- and long-term skill retention in a complex multiple-task environment. Ergonomics, 43, pp. 2043-2064.
25. Sauer, J., Wastell, D. and Hockey, G. R. J. (2000) A conceptual framework for designing micro-worlds for complex work domains: A case study of the Cabin Air Management System. Computers in Human Behavior, 16, pp. 45-58.
26. Sauer, J. et al. (2006) Cognitive diversity and team performance in a complex multiple task environment. Ergonomics, 49, pp. 934-954.
27. (2004) Scaled worlds: Development, validation, and applications, Ashgate Publishing Limited, Aldershot
28. Schoppek, W. (1997) Wissen bei der Steuerung dynamischer Systeme-ein prozessorientierter Forschungsansatz. Zeitschrift fur Psychologie, 205, pp. 269-295.
29. Sonntag, K. and Schaper, N. (1988) Kognitives Training zur Bewaltigung steuerungstechnischer Aufgabenstellungen. Zeitschrift fur Arbeits- und Organisationspsychologie, 32, pp. 128-138.
30. Sonntag, K. and Schaper, N. (2006) Wissensorientierte Verfahren der Personalentwicklung. Lehrbuch der Personalpsychologie, pp. 261-272. Hogrefe, Gottingen
31. Stanley, W. B. et al. (1989) Insight without awareness: On the interaction of verbalization, instruction and practice in a simulated process control task. Quarterly Journal of Experimental Psychology, 41, pp. 553-577.
32. Tversky, A. and Kahneman, D. (1974) Judgment under uncertainty: Heuristics and biases. Science, 185, pp. 1124-1130.
33. Volpert, W., Frommann, R. and Munzert, J. (1984) Die Wirkung allgemeiner heuristischer Regeln im Lernprozess-eine experimentelle Studie. Zeitschrift fur Arbeitswissenschaft, 34, pp. 235-240.
34. Wanous, J. P., Reichers, A. E. and Hudy, M. J. (1997) Overall job satisfaction: How good are single-item measures?. Journal of Applied Psychology, 82, pp. 247-252.
35. Warr, P. (2002) Learning and training. Psychology at work, pp. 153-177. Penguin, London
36. Wickens, C. D. and Hollands, J. G. (2000) Engineering psychology and human performance, Prentice Hall, Upper Saddle River, NJ