University performance evaluations: What are we really measuring?

Studies in Higher Education

Volumn 37, Issue 7, 2012, Pages 825-842

  Bedggood, Rowan E ^a   Donovan, Jerome D ^a  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

learning; satisfaction; student surveys; teaching evaluations

Indexed keywords

EID: 84867251349     PISSN: 03075079     EISSN: 1470174X     Source Type: Journal    
DOI: 10.1080/03075079.2010.549221     Document Type: Article

References (65)

1. Apodaca, P. and Grad, H. 2005. The dimensionality of student ratings of teaching: Integration of uni- and multidimensional models. Studies in Higher Education, 30(6): 723-48.
2. Atamian, R. and Ganguli, G. 1993. Teacher popularity and teaching effectiveness: Viewpoint of accounting students. Journal of Education for Business, 68(3): 163-69.
3. Bedggood, R. E. and Pollard, R. 1999. The uses and misuses of student opinion surveys in eight Australian universities. Australian Journal of Education 43, no. 2: 129-41. Bedggood, R.E., and R. Pollard. 2001. Customer satisfaction and teacher evaluation in higher education. In Proceedings of the tenth biennial World Marketing Congress: Global marketing issues at the turn of the millennium, ed. H.E. Spotts, H.L. Meadow, and S.M. Scott. Cardiff, Wales: Acdemy of Marketing Science
4. Betz, E. L., Klingensmith, J. E. and Menne, J. W. 1970. The measurement and analysis of college student satisfaction. Measurement and Evaluation in Guidance, 3(2): 110-18.
5. Boud D. 1981. Toward student responsibility for learning. In Developing student autonomy in learning, ed. D. Boud, 21-37, New York: Kogan Page
6. Brookfield, S. 1989. "Teacher roles and teaching styles". In Lifelong education for adults: An international handbook, Edited by: Titmus, C. Oxford: Pergamon.
7. Brookfield, S. 1996. Experiential pedagogy: Grounding teaching in students' learning. Journal of Experiential Education, 19(2): 62-68.
8. Candy, P. C., Crebert, G. and O'Leary, J. 1994. Developing lifelong learners through undergraduate education, Melbourne: Australian Government Publishing Service.
9. Chadwick, K. and Ward, J. 1987. Determinants of consumer satisfaction with education: Implications for college and university administrators. College & University, 62: 236-46.
10. Chow, H. P.H. 2005. Life satisfaction among university students in a Canadian prairie city: A multivariate analysis. Social Indicators Research, 70(2): 139-50.
11. Churchill, G.A. Jr. 1979. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16: 64-73.
12. Clarke, H. 1998. Dumbing-down in Australian universities. Quadrant, 42: 55-59.
13. Clayson, Dennis E. 1999. Students' evaluation of teaching effectiveness: Some implications of stability. Journal of Marketing Education, 21: 68-75.
14. Craig, T. A. 1995. Student satisfaction measurement (SSM) in Ontario universities as perceived by student services leaders and others. College Student Journal, 29: 430-37.
15. Diamantopoulos, A. 1994. Modelling with Lisrel: A guide for the uninitiated. Journal of Marketing Management, 10: 105-36.
16. Docking, R. A. and Thornton, J. A. 1979. Anxiety, achievement and cognitive incongruity. Australian Journal of Education, 23(3): 250-61.
17. Donohue, T. L. and Wong, E. H. 1991. Achievement motivation and college satisfaction in traditional and nontraditional students. Education, 118(2): 237-42.
18. Driscoll, C. and Wicks, D. 1998. The customer-driven approach in business education: A possible danger?. Journal of Education for Business, 74(1): 58-61.
19. Entwistle, N. and Smith, C. 2002. Personal understanding and target understanding: Mapping influences on the outcome of learning. British Journal of Education Psychology, 72: 321-42.
20. Espeland, V. and Indrehus, O. 2003. Evaluation of students' satisfaction with nursing education in Norway. Journal of Advanced Nursing, 42(3): 226-36.
21. Ginns, P., Prosser, M. and Barrie, S. 2007. Students' perceptions of teaching quality in higher education: The perspective of currently enrolled students. Studies in Higher Education, 32(5): 603-15.
22. Greenwald, A. G. and Gillmore, G. M. 1997. Grading leniency is a removable contaminant of student ratings. American Psychologist, 52: 1209-217.
23. Guolla, M. 1999. Assessing the teaching quality to student satisfaction relationship: Applied customer satisfaction research in the classroom. Journal of Marketing Theory and Practice, 7(3): 87-97.
24. Hair, J.F. Jr., Anderson, R. E., Tatham, R. L. and Black, W. C. 1998. Multivariate data analysis, 5, Englewood Cliffs, NJ: Prentice-Hall.
25. Harnash-Glezer, M. and Meyer, J. 1991. Dimensions of satisfaction with college education. Assessment & Evaluation in Higher Education, 16(2): 95-107.
26. Hay, D. B. 2007. Using concept maps to measure deep, surface and non-learning outcomes. Studies in Higher Education, 32(1): 39-57.
27. Hendry, A. M. 1983. Measuring adult student satisfaction: A model Canadian Vocational Journal. 19(1): 47-50.
28. Higgins, R., Hartley, P. and Skelton, A. 2002. The conscientious consumer: Reconsidering the role of assessment feedback in student learning. Studies in Higher Education, 27(1): 53-64.
29. Hoyle, R. H. and Panter, A. T. 1995. Writing about structural equation models, Thousand Oaks, CA: SAGE.
30. Kember, D., Sivan, A. and Davies, H. 1995. An analysis of the learning process of business students at Hong Kong Polytechnic Journal of Education for Business. 70(3): 172-79.
31. Kleiner, Brian H. 1989. Viewpoint: Student evaluation of instruction. Journal of European Industrial Training, 13: 16-17.
32. Koseke, G. F. and Koseke, R. D. 1991. Student 'burnout' as a mediator of the stress-outcome relationship Research in Higher Education. 32: 415-31.
33. Krehbiel, T. C., McClure, R. H. and Pratsini, E. 1997. Using student disconfirmation as a measure of classroom effectiveness. Journal of Education for Business, 72(4): 224-29.
34. Licata, J. and Frankwick, G. L. 1996. University marketing: A professional service organization perspective. Journal of Marketing for Higher Education, 7(2): 1-16.
35. Liegler, R. M. 1997. Predicting student satisfaction in baccalaureate nursing programs: Testing a causal model. Journal of Nursing Education, 36(8): 357-64.
36. Lutz, F. W. and Field, R. W. 1998. Business valuing in academia: The American university as a center for profit or inquiry?. Higher Education, 36: 383-419.
37. Maguad, B. A. 2007. Identifying the needs of customers in higher education. Education, 127(3): 332-43.
38. Marsh, H. W. 1987. Students' evaluations of university teaching: Research findings, methodological issues, and directions for future research. International Journal of Educational Research, 11: 253-388.
39. Mazzarol, T. and Hosie, P. 1996. Exporting Australian higher education: Future strategies in a maturing market. Quality Assurance in Education, 4(1): 37-50.
40. McInnis, C., Griffin, P., James, R. and Coates, H. 2001. Development of the Course Experience Questionnaire (CEQ), Melbourne: Centre for the Study of Higher Education and Assessment Research Centre, University of Melbourne.
41. McInnis, C., James, R. and McNaught, C. 1995. First year on campus: Diversity in the initial experiences of Australian undergraduates, Melbourne: Australian Government Publishing Service.
42. Meyer, J. H.F. and Muller, M. W. 1990. Evaluating the quality of student learning: An unfolding analysis of the association between perceptions of learning context and approaches to studying at an individual level. Studies in Higher Education, 15(2): 131-55.
43. Mezirow, J. 1989. "Personal perspective change through adult learning". In Lifelong education for adults: An international handbook, Edited by: Titmus, C. 195-98. Oxford: Pergamon.
44. Oliver, R. L. 1993. Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20: 418-30.
45. Peter, P. J. 1979. Reliability: A review of psychometric basics and recent marketing practices. Journal of Marketing Research, 16: 6-17.
46. Pike, G. R. 1991. The effects of background, coursework, and involvement on students' grades and satisfaction. Research in Higher Education, 32: 15-30.
47. Pike, G. R. 1993. The relationship between perceived learning and satisfaction with college: An alternative view. Research in Higher Education, 34(1): 23-40.
48. Rain, J. S., Lane, I. M. and Steiner, D. D. 1991. A current look at the job satisfaction/life satisfaction relationship: Review and future considerations. Human Relations, 44(3): 287-307.
49. Ramsden, P. Evaluating teaching; supporting learning. In Proceedings of the 16th annual conference of HERDSA in Teaching for Effective Learning. ed. B. Ross, 27-42. New South Wales: HERDSA
50. Ramsden, P. 1991. A performance indicator of teaching quality in higher education: The course experience questionnaire. Studies in Higher Education, 16(2): 129-41.
51. Ramsden, P. and Dodds, A. 1989. Improving teaching and courses: A guide to evaluation, Parkville, Australia: Centre for the Study of Higher Education, University of Melbourne.
52. Ramsden, P. and Entwistle, N. J. 1981. Effects of academic departments on students' approaches to studying. British Journal of Educational Psychology, 51(3): 368-83.
53. Richardson, J. T.E. 2005. Instruments for obtaining student feedback: A review of the literature. Assessment & Evaluation in Higher Education, 30(4): 387-415.
54. Sarid, O., Anson, O., Yaari, A. and Margalith, M. 2004. Academic stress, immunological reaction, and academic performance among students of nursing and physiotherapy. Research in Nursing and Health, 27(5): 370-77.
55. Schumacker, R. E. and Lomax, R. G. 1996. A beginner's guide to structural equation modelling, Mahwah, NJ: Lawrence Erlbaum Associates.
56. Sharrock, G. 2000. Why Students are not (just) customers (and other reflections on life after George). Journal of Higher Education Policy and Management, 22(2): 149-64.
57. Shipengrover, J. A. and James, P. A. 1999. Measuring instructional quality in community-orientated medical education: looking into the black box. Medical Education, 33: 846-53.
58. Simpson, P. M. and Siguaw, J. A. 2000. Student evaluations of teaching: an exploratory study of the faculty response. Journal of Marketing Education, 22(3): 199-213.
59. Sirvanci, M. 1996. Are students the true customers of higher education?. Quality Progress, 29(10): 99-102.
60. Sohail, M. S. and Saeed, M. 2003. Private higher education in Malaysia: Students' satisfaction levels and strategic implications. Journal of Higher Education Policy and Management, 25(2): 173-81.
61. Stanton, H. 1981. "Independent study: A matter of confidence?". In Developing student autonomy in learning, Edited by: Boud, D. 81-93. New York: Kogan Page.
62. Stewart, K. L. 1991. Applying a marketing orientation to a higher education setting. Journal of Professional Services Marketing, 7(2): 117-24.
63. Ware, J. E. and Williams, R. G. 1980. A reanalysis of the Doctor Fox experiments. Instructional Evaluation, 4: 15-18.
64. Wiers-Jenssen, J., Stensaker, B. and Grogaard, J. B. 2002. Student satisfaction: Towards an empirical deconstruction of the concept. Quality in Higher Education, 8(2): 183-95.
65. Witt, P. H. and Handal, P. J. 1984. Person-Environment fit: Is satisfaction predicted by congruency, environment, or personality?. Journal of College Student Personnel, 25(6): 503-8.