메뉴 건너뛰기




Volumn 81, Issue 2, 2012, Pages 209-217

The daily spillover and crossover of emotional labor: Faking emotions at work and at home

Author keywords

Emotional labor; Spillover Crossover model; Well being; Work family conflict

Indexed keywords


EID: 84865776841     PISSN: 00018791     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jvb.2012.07.003     Document Type: Article
Times cited : (64)

References (57)
  • 1
    • 0033163769 scopus 로고    scopus 로고
    • Tit-for-tat? The spiraling effect of incivility in the workplace
    • Andersson L., Pearson C. Tit-for-tat? The spiraling effect of incivility in the workplace. Academy of Management Review 1999, 24:452-471.
    • (1999) Academy of Management Review , vol.24 , pp. 452-471
    • Andersson, L.1    Pearson, C.2
  • 3
    • 84865719332 scopus 로고    scopus 로고
    • The Spillover-Crossover model
    • Hove: Psychology Press, J. Grzywacz, E. Demerouti (Eds.)
    • Bakker A.B., Demerouti E. The Spillover-Crossover model. New Frontiers in Work and Family Research 2012, Hove: Psychology Press. J. Grzywacz, E. Demerouti (Eds.).
    • (2012) New Frontiers in Work and Family Research
    • Bakker, A.B.1    Demerouti, E.2
  • 5
    • 48049106508 scopus 로고    scopus 로고
    • How job demands influence partners' experience of exhaustion: Integrating work-family conflict and crossover theory
    • Bakker A.B., Demerouti E., Dollard M. How job demands influence partners' experience of exhaustion: Integrating work-family conflict and crossover theory. Journal of Applied Psychology 2008, 93:901-911.
    • (2008) Journal of Applied Psychology , vol.93 , pp. 901-911
    • Bakker, A.B.1    Demerouti, E.2    Dollard, M.3
  • 6
    • 23944443007 scopus 로고    scopus 로고
    • The crossover of burnout and work engagement among working couples
    • Bakker A., Demerouti E., Schaufeli W.B. The crossover of burnout and work engagement among working couples. Human Relations 2005, 58:661-689.
    • (2005) Human Relations , vol.58 , pp. 661-689
    • Bakker, A.1    Demerouti, E.2    Schaufeli, W.B.3
  • 7
    • 84865055377 scopus 로고    scopus 로고
    • Inequity in work and intimate relationships: A Spillover-Crossover model
    • Bakker A.B., Petrou P., Tsaousis I. Inequity in work and intimate relationships: A Spillover-Crossover model. Anxiety, Stress, and Coping 2012, 25:491-506.
    • (2012) Anxiety, Stress, and Coping , vol.25 , pp. 491-506
    • Bakker, A.B.1    Petrou, P.2    Tsaousis, I.3
  • 9
    • 72249121621 scopus 로고    scopus 로고
    • The crossover of daily work engagement: Test of an actor-partner interdependence model
    • Bakker A.B., Xanthopoulou D. The crossover of daily work engagement: Test of an actor-partner interdependence model. Journal of Applied Psychology 2009, 94:1562-1571.
    • (2009) Journal of Applied Psychology , vol.94 , pp. 1562-1571
    • Bakker, A.B.1    Xanthopoulou, D.2
  • 11
    • 85050419144 scopus 로고
    • Role transitions: A reformulation of theory
    • Burr W.R. Role transitions: A reformulation of theory. Journal of Marriage and the Family 1972, 34:407-416.
    • (1972) Journal of Marriage and the Family , vol.34 , pp. 407-416
    • Burr, W.R.1
  • 12
    • 22544447360 scopus 로고    scopus 로고
    • A social interaction model of the effects of emotion regulation on work strain
    • CÔte S. A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review 2005, 30:509-530.
    • (2005) Academy of Management Review , vol.30 , pp. 509-530
    • Côte, S.1
  • 13
    • 84864007097 scopus 로고    scopus 로고
    • The spillover and crossover of resources among partners: The role of work-self and family-self facilitation
    • Demerouti E. The spillover and crossover of resources among partners: The role of work-self and family-self facilitation. Journal of Occupational Health Psychology 2012, 17:184-195.
    • (2012) Journal of Occupational Health Psychology , vol.17 , pp. 184-195
    • Demerouti, E.1
  • 14
    • 24044488267 scopus 로고    scopus 로고
    • Spillover and crossover of exhaustion and life satisfaction among dual-earner parents
    • Demerouti E., Bakker A.B., Schaufeli W.B. Spillover and crossover of exhaustion and life satisfaction among dual-earner parents. Journal of Vocational Behavior 2005, 67:266-289.
    • (2005) Journal of Vocational Behavior , vol.67 , pp. 266-289
    • Demerouti, E.1    Bakker, A.B.2    Schaufeli, W.B.3
  • 15
    • 0034341717 scopus 로고    scopus 로고
    • Mechanisms linking work and family: Clarifying the relationship between work and family constructs
    • Edwards J.R., Rothbard N. Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of Management Review 2000, 25:178-200.
    • (2000) Academy of Management Review , vol.25 , pp. 178-200
    • Edwards, J.R.1    Rothbard, N.2
  • 18
    • 0031116840 scopus 로고    scopus 로고
    • Developing and testing an integrative model of the work-family interface
    • Frone M.R., Yardley J.K., Markel K. Developing and testing an integrative model of the work-family interface. Journal of Vocational Behavior 1997, 50:145-167.
    • (1997) Journal of Vocational Behavior , vol.50 , pp. 145-167
    • Frone, M.R.1    Yardley, J.K.2    Markel, K.3
  • 19
    • 34548857108 scopus 로고    scopus 로고
    • Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
    • Goldberg L.S., Grandey A.A. Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology 2007, 12:301-318.
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 301-318
    • Goldberg, L.S.1    Grandey, A.A.2
  • 20
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey A.A. Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology 2000, 5:95-110.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.A.1
  • 21
    • 0037296863 scopus 로고    scopus 로고
    • When 'the show must go on:' Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey A.A. When 'the show must go on:' Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal 2003, 46:86-96.
    • (2003) Academy of Management Journal , vol.46 , pp. 86-96
    • Grandey, A.A.1
  • 22
    • 0039545190 scopus 로고    scopus 로고
    • The conservation of resources model applied to work-family conflict and strain
    • Grandey A.A., Cropanzano R. The conservation of resources model applied to work-family conflict and strain. Journal of Vocational Behavior 1999, 54:350-370.
    • (1999) Journal of Vocational Behavior , vol.54 , pp. 350-370
    • Grandey, A.A.1    Cropanzano, R.2
  • 24
    • 31144435123 scopus 로고    scopus 로고
    • When work and family are allies: A theory of work-family enrichment
    • Greenhaus J., Powell G. When work and family are allies: A theory of work-family enrichment. Academy of Management Review 2006, 31:72-92.
    • (2006) Academy of Management Review , vol.31 , pp. 72-92
    • Greenhaus, J.1    Powell, G.2
  • 25
    • 17644397818 scopus 로고    scopus 로고
    • The impact of job characteristics on Work-to-Family Facilitation: Testing a theory and distinguishing a construct
    • Grzywacz J., Butler A. The impact of job characteristics on Work-to-Family Facilitation: Testing a theory and distinguishing a construct. Journal of Occupational Health Psychology 2005, 10:97-109.
    • (2005) Journal of Occupational Health Psychology , vol.10 , pp. 97-109
    • Grzywacz, J.1    Butler, A.2
  • 28
    • 84917143671 scopus 로고
    • Emotion work, feeling rules, and social structure
    • Hochschild A.R. Emotion work, feeling rules, and social structure. The American Journal of Sociology 1979, 85:551-575.
    • (1979) The American Journal of Sociology , vol.85 , pp. 551-575
    • Hochschild, A.R.1
  • 31
    • 59549104088 scopus 로고    scopus 로고
    • Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study
    • Judge T.A., Woolf E.F., Hurst C. Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study. Personnel Psychology 2009, 62:57-88.
    • (2009) Personnel Psychology , vol.62 , pp. 57-88
    • Judge, T.A.1    Woolf, E.F.2    Hurst, C.3
  • 34
    • 33645070297 scopus 로고    scopus 로고
    • Types of work-family interface: Well-being correlates of negative and positive spillover between work and family
    • Kinnunen U., Feldt T., Geurts S., Pulkkinen L. Types of work-family interface: Well-being correlates of negative and positive spillover between work and family. Scandinavian Journal of Psychology 2006, 47:149-162.
    • (2006) Scandinavian Journal of Psychology , vol.47 , pp. 149-162
    • Kinnunen, U.1    Feldt, T.2    Geurts, S.3    Pulkkinen, L.4
  • 35
    • 17244373535 scopus 로고    scopus 로고
    • Using diary methods to study marital and family processes
    • Laurenceau J.P., Bolger N. Using diary methods to study marital and family processes. Journal of Family Psychology 2005, 19:86-97.
    • (2005) Journal of Family Psychology , vol.19 , pp. 86-97
    • Laurenceau, J.P.1    Bolger, N.2
  • 36
    • 33947699849 scopus 로고    scopus 로고
    • Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms
    • Martínez-Iñigo D., Totterdell P., Alcover C.M., Holman D. Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms. Work and Stress 2007, 21:30-47.
    • (2007) Work and Stress , vol.21 , pp. 30-47
    • Martínez-Iñigo, D.1    Totterdell, P.2    Alcover, C.M.3    Holman, D.4
  • 37
    • 33847269454 scopus 로고    scopus 로고
    • Clarifying conditions and decision points for meditational type inferences in organizational behaviour
    • Mathieu J.E., Taylor S.R. Clarifying conditions and decision points for meditational type inferences in organizational behaviour. Journal of Organizational Behavior 2006, 27:1031-1056.
    • (2006) Journal of Organizational Behavior , vol.27 , pp. 1031-1056
    • Mathieu, J.E.1    Taylor, S.R.2
  • 39
    • 77953834216 scopus 로고    scopus 로고
    • Diary studies in organizational research: An introduction and some practical recommendations
    • Ohly S., Sonnentag S., Niessen C., Zapf D. Diary studies in organizational research: An introduction and some practical recommendations. Journal of Personnel Psychology 2010, 9:79-93.
    • (2010) Journal of Personnel Psychology , vol.9 , pp. 79-93
    • Ohly, S.1    Sonnentag, S.2    Niessen, C.3    Zapf, D.4
  • 40
    • 78549281749 scopus 로고    scopus 로고
    • Longitudinal effects of emotional labour on emotional exhaustion and dedication of teachers
    • Philipp A., Schüpbach H. Longitudinal effects of emotional labour on emotional exhaustion and dedication of teachers. Journal of Occupational Health Psychology 2010, 15:494-504.
    • (2010) Journal of Occupational Health Psychology , vol.15 , pp. 494-504
    • Philipp, A.1    Schüpbach, H.2
  • 43
    • 69949107591 scopus 로고    scopus 로고
    • How job demands influence partners' well-being: A test of the Spillover-Crossover model in Japan
    • Shimazu A., Bakker A.B., Demerouti E. How job demands influence partners' well-being: A test of the Spillover-Crossover model in Japan. Journal of Occupational Health 2009, 51:239-248.
    • (2009) Journal of Occupational Health , vol.51 , pp. 239-248
    • Shimazu, A.1    Bakker, A.B.2    Demerouti, E.3
  • 44
    • 79960697682 scopus 로고    scopus 로고
    • Workaholism and well-being among Japanese dual-earner couples: A spillover-crossover perspective
    • Shimazu A., Demerouti E., Bakker A.B., Shimada K., Kawakami N. Workaholism and well-being among Japanese dual-earner couples: A spillover-crossover perspective. Social Science & Medicine 2011, 73:399-409.
    • (2011) Social Science & Medicine , vol.73 , pp. 399-409
    • Shimazu, A.1    Demerouti, E.2    Bakker, A.B.3    Shimada, K.4    Kawakami, N.5
  • 45
    • 0002037905 scopus 로고
    • Asymptotic confidence intervals for indirect effects in structural equation models
    • American Sociological Association, Washington, DC, S. Leinhardt (Ed.)
    • Sobel M.E. Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology 1982, 290-312. American Sociological Association, Washington, DC. S. Leinhardt (Ed.).
    • (1982) Sociological Methodology , pp. 290-312
    • Sobel, M.E.1
  • 47
    • 0038476381 scopus 로고    scopus 로고
    • Emotion regulation in customer service roles: Testing a model of emotional labor
    • Totterdell P., Holman D. Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology 2003, 8:55-73.
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 55-73
    • Totterdell, P.1    Holman, D.2
  • 48
    • 39049111593 scopus 로고    scopus 로고
    • Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance
    • Van Dijk P.A., Brown A.K. Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance. Journal of Management & Organization 2006, 12(2):101-115.
    • (2006) Journal of Management & Organization , vol.12 , Issue.2 , pp. 101-115
    • Van Dijk, P.A.1    Brown, A.K.2
  • 49
    • 0034167050 scopus 로고    scopus 로고
    • Using the Job-related Affective Well-being Scale (JAWS) to investigate affective responses to work stressors
    • Van Katwyk P.T., Fox S., Spector P.E., Kelloway E.K. Using the Job-related Affective Well-being Scale (JAWS) to investigate affective responses to work stressors. Journal of Occupational Health Psychology 2000, 5:219-230.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 219-230
    • Van Katwyk, P.T.1    Fox, S.2    Spector, P.E.3    Kelloway, E.K.4
  • 51
    • 0010088487 scopus 로고    scopus 로고
    • Stress and strain crossover
    • Westman M. Stress and strain crossover. Human Relations 2001, 54:557-591.
    • (2001) Human Relations , vol.54 , pp. 557-591
    • Westman, M.1
  • 52
    • 84985297640 scopus 로고
    • Crossover of stress, strain and resources from one spouse to another
    • Westman M., Etzion D. Crossover of stress, strain and resources from one spouse to another. Journal of Organizational Behavior 1995, 16:169-181.
    • (1995) Journal of Organizational Behavior , vol.16 , pp. 169-181
    • Westman, M.1    Etzion, D.2
  • 53
    • 3543011999 scopus 로고    scopus 로고
    • The toll of unemployment does not stop with the unemployed
    • Westman M., Etzion D., Horovitz S. The toll of unemployment does not stop with the unemployed. Human Relations 2004, 57(7):823-844.
    • (2004) Human Relations , vol.57 , Issue.7 , pp. 823-844
    • Westman, M.1    Etzion, D.2    Horovitz, S.3
  • 54
    • 0040633108 scopus 로고    scopus 로고
    • Unraveling the relationship of distress levels within couples: Common stressors, emphatic reactions, or crossover via social interactions?
    • Westman M., Vinokur A. Unraveling the relationship of distress levels within couples: Common stressors, emphatic reactions, or crossover via social interactions?. Human Relations 1998, 51:137-156.
    • (1998) Human Relations , vol.51 , pp. 137-156
    • Westman, M.1    Vinokur, A.2
  • 55
    • 7444246859 scopus 로고    scopus 로고
    • Crossover of marital dissatisfaction during military downsizing among Russian army officers and their spouses
    • Westman M., Vinokur A.D., Hamilton V.L., Roziner I. Crossover of marital dissatisfaction during military downsizing among Russian army officers and their spouses. Journal of Applied Psychology 2004, 89:769-779.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 769-779
    • Westman, M.1    Vinokur, A.D.2    Hamilton, V.L.3    Roziner, I.4
  • 56
    • 21144465386 scopus 로고
    • Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles
    • Wharton A.S., Erickson R.J. Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. Academy of Management Review 1993, 18:457-486.
    • (1993) Academy of Management Review , vol.18 , pp. 457-486
    • Wharton, A.S.1    Erickson, R.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.