-
2
-
-
78549285849
-
-
Person- und Situationseinflüsse auf die Emotionsregulation in der Arbeit - Ein Vergleich verschiedener Dienstleistungsberufe [Personal and situational antecedents of emotion regulation at work - A comparison of different service professions]. (Unpublished Diploma Thesis). Albert-Ludwigs-University, Freiburg
-
Bader, F. (2006). Person- und Situationseinflüsse auf die Emotionsregulation in der Arbeit - Ein Vergleich verschiedener Dienstleistungsberufe [Personal and situational antecedents of emotion regulation at work - A comparison of different service professions]. (Unpublished Diploma Thesis). Albert-Ludwigs-University, Freiburg.
-
(2006)
-
-
Bader, F.1
-
3
-
-
84917170968
-
An organisational and social psychological perspective on burnout and work engagement
-
Psychology Press, New York, M. Hewstone, H.A.W. Schut, J.B.F. De Wit, K. Van Den Bos, M.S. Stroebe (Eds.)
-
Bakker A.B., Schaufeli W.B., Demerouti E., Euwema M.C. An organisational and social psychological perspective on burnout and work engagement. The scope of social psychology: Theory and applications 2007, 227-250. Psychology Press, New York. M. Hewstone, H.A.W. Schut, J.B.F. De Wit, K. Van Den Bos, M.S. Stroebe (Eds.).
-
(2007)
The scope of social psychology: Theory and applications
, pp. 227-250
-
-
Bakker, A.B.1
Schaufeli, W.B.2
Demerouti, E.3
Euwema, M.C.4
-
4
-
-
4243159210
-
Significance tests and goodness of fit in the analysis of covariance structures
-
doi: 10.1037/0033-2909.88.3.588
-
Bentler P.M., Bonett D.G. Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin 1980, 107:238-246. doi: 10.1037/0033-2909.88.3.588.
-
(1980)
Psychological Bulletin
, vol.107
, pp. 238-246
-
-
Bentler, P.M.1
Bonett, D.G.2
-
5
-
-
84909210389
-
Toward understanding emotional management at work: A quantitative review of emotional labor research
-
Erlbaum, Mahwah, C.E.J. Härtel, W.J. Zerbe, N.M. Ashkanasy (Eds.)
-
Bono J.E., Vey M.A. Toward understanding emotional management at work: A quantitative review of emotional labor research. Emotions in organizational behavior 2005, 213-234. Erlbaum, Mahwah. C.E.J. Härtel, W.J. Zerbe, N.M. Ashkanasy (Eds.).
-
(2005)
Emotions in organizational behavior
, pp. 213-234
-
-
Bono, J.E.1
Vey, M.A.2
-
6
-
-
0036167531
-
Emotional labor and burnout: Comparing two perspectives of " people work."
-
doi: 10.1006/jvbe.2001.1815
-
Brotheridge C.M., Grandey A.A. Emotional labor and burnout: Comparing two perspectives of " people work." Journal of Vocational Behavior 2002, 60:17-39. doi: 10.1006/jvbe.2001.1815.
-
(2002)
Journal of Vocational Behavior
, vol.60
, pp. 17-39
-
-
Brotheridge, C.M.1
Grandey, A.A.2
-
7
-
-
85047690351
-
Testing a conservation of resources model of the dynamics of emotional labor
-
doi: 10.1037/1076-8998.7.1.57
-
Brotheridge C.M., Lee R.T. Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology 2002, 7:57-67. doi: 10.1037/1076-8998.7.1.57.
-
(2002)
Journal of Occupational Health Psychology
, vol.7
, pp. 57-67
-
-
Brotheridge, C.M.1
Lee, R.T.2
-
8
-
-
2942561023
-
Development and validation of the emotional labour scale
-
doi: 10.1348/096317903769647229
-
Brotheridge C.M., Lee R.T. Development and validation of the emotional labour scale. Journal of Occupational & Organizational Psychology 2003, 76:365-379. doi: 10.1348/096317903769647229.
-
(2003)
Journal of Occupational & Organizational Psychology
, vol.76
, pp. 365-379
-
-
Brotheridge, C.M.1
Lee, R.T.2
-
9
-
-
0000012827
-
Die Messung von Burnout. Untersuchung einer deutschen Fassung des Maslach Burnout Inventory (MBI-D) [Measuring burnout: A study of a German version of the Maslach Burnout Inventory (MBI-D)]
-
Büssing A., Perrar K.M. Die Messung von Burnout. Untersuchung einer deutschen Fassung des Maslach Burnout Inventory (MBI-D) [Measuring burnout: A study of a German version of the Maslach Burnout Inventory (MBI-D)]. Diagnostica 1992, 38:328-353.
-
(1992)
Diagnostica
, vol.38
, pp. 328-353
-
-
Büssing, A.1
Perrar, K.M.2
-
10
-
-
22544447360
-
A social interaction model of the effects of emotion regulation on work strain
-
Côté S. A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review 2005, 30:509-530.
-
(2005)
Academy of Management Review
, vol.30
, pp. 509-530
-
-
Côté, S.1
-
11
-
-
0142060085
-
A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit
-
doi: 10.1002/job.174
-
Côté S., Morgan L.M. A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit. Journal of Organizational Behavior 2002, 23:947-962. doi: 10.1002/job.174.
-
(2002)
Journal of Organizational Behavior
, vol.23
, pp. 947-962
-
-
Côté, S.1
Morgan, L.M.2
-
12
-
-
4544247603
-
The relationships between work characteristics and mental health: Examining normal, reversed and reciprocal causal relationships in a 4-wave study
-
doi: 10.1080/02678370412331270860
-
de Lange A., Taris T.W., Kompier M.A.J., Houtman I.L.D., Bongers P.M. The relationships between work characteristics and mental health: Examining normal, reversed and reciprocal causal relationships in a 4-wave study. Work and Stress 2004, 18:149-166. doi: 10.1080/02678370412331270860.
-
(2004)
Work and Stress
, vol.18
, pp. 149-166
-
-
de Lange, A.1
Taris, T.W.2
Kompier, M.A.J.3
Houtman, I.L.D.4
Bongers, P.M.5
-
13
-
-
0344585434
-
Understanding the emotional labor process. A control theory perspective
-
doi: 10.1002/job.230
-
Diefendorff J.M., Gosserand R.H. Understanding the emotional labor process. A control theory perspective. Journal of Organizational Behavior 2003, 24:945-959. doi: 10.1002/job.230.
-
(2003)
Journal of Organizational Behavior
, vol.24
, pp. 945-959
-
-
Diefendorff, J.M.1
Gosserand, R.H.2
-
15
-
-
34548857108
-
Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
-
doi: 10.1037/1076-8998.12.3.301
-
Goldberg L.S., Grandey A.A. Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology 2007, 12:301-318. doi: 10.1037/1076-8998.12.3.301.
-
(2007)
Journal of Occupational Health Psychology
, vol.12
, pp. 301-318
-
-
Goldberg, L.S.1
Grandey, A.A.2
-
16
-
-
31344476739
-
Burnout and work engagement: Independent factors or opposite poles?
-
doi: 10.1016/j.jsp.2005.11.001
-
González-Romá V., Schaufeli W.B., Bakker A.B., Lloret S. Burnout and work engagement: Independent factors or opposite poles?. Journal of Vocational Behavior 2006, 68:165-174. doi: 10.1016/j.jsp.2005.11.001.
-
(2006)
Journal of Vocational Behavior
, vol.68
, pp. 165-174
-
-
González-Romá, V.1
Schaufeli, W.B.2
Bakker, A.B.3
Lloret, S.4
-
17
-
-
0033631637
-
Emotion regulation in the workplace: A new way to conceptualize emotional labor
-
doi: 10.1037/1076-8998.5.1.95
-
Grandey A.A. Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology 2000, 5:95-110. doi: 10.1037/1076-8998.5.1.95.
-
(2000)
Journal of Occupational Health Psychology
, vol.5
, pp. 95-110
-
-
Grandey, A.A.1
-
18
-
-
0037296863
-
When 'the show must go on': Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
-
doi: 10.2307/30040678
-
Grandey A.A. When 'the show must go on': Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal 2003, 46:86-96. doi: 10.2307/30040678.
-
(2003)
Academy of Management Journal
, vol.46
, pp. 86-96
-
-
Grandey, A.A.1
-
19
-
-
8144222563
-
The customer is not always right: Customer aggression and emotion regulation of service employees
-
doi: 10.1002/job.252
-
Grandey A.A., Dickter D.N., Sin H.-P. The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior 2004, 25:397-418. doi: 10.1002/job.252.
-
(2004)
Journal of Organizational Behavior
, vol.25
, pp. 397-418
-
-
Grandey, A.A.1
Dickter, D.N.2
Sin, H.-P.3
-
20
-
-
26444460235
-
Must " Service with a smile" be stressful? The moderating role of personal control for American and French employees
-
doi: 10.1037/0021-9010.90.5.893
-
Grandey A.A., Fisk G.M., Steiner D.D. Must " Service with a smile" be stressful? The moderating role of personal control for American and French employees. Journal of Applied Psychology 2005, 90:893-904. doi: 10.1037/0021-9010.90.5.893.
-
(2005)
Journal of Applied Psychology
, vol.90
, pp. 893-904
-
-
Grandey, A.A.1
Fisk, G.M.2
Steiner, D.D.3
-
21
-
-
0036254520
-
Emotion regulation: Affective, cognitive, and social consequences
-
doi: 10.1017.S0048577201393198
-
Gross J.J. Emotion regulation: Affective, cognitive, and social consequences. Psychophysiology 2002, 39:281-291. doi: 10.1017.S0048577201393198.
-
(2002)
Psychophysiology
, vol.39
, pp. 281-291
-
-
Gross, J.J.1
-
22
-
-
11244255980
-
Action regulation theory: A practical tool for the design of modern work processes?
-
doi: 10.1080/13594320344000075
-
Hacker W. Action regulation theory: A practical tool for the design of modern work processes?. European Journal of Work and Organizational Psychology 2003, 12:105-130. doi: 10.1080/13594320344000075.
-
(2003)
European Journal of Work and Organizational Psychology
, vol.12
, pp. 105-130
-
-
Hacker, W.1
-
23
-
-
0003506109
-
-
Prentice Hall, Upper Saddle River, NJ
-
Hair J.F., Anderson R.E., Tatham R.L., Black W.C. Multivariate data analysis 1998, 5. Prentice Hall, Upper Saddle River, NJ.
-
(1998)
Multivariate data analysis
, vol.5
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
24
-
-
30444460267
-
Burnout and work engagement among teachers
-
doi: 10.1016/j.jsp.2005.11.001
-
Hakanen J.J., Bakker A.B., Schaufeli W.B. Burnout and work engagement among teachers. Journal of School Psychology 2006, 43:495-513. doi: 10.1016/j.jsp.2005.11.001.
-
(2006)
Journal of School Psychology
, vol.43
, pp. 495-513
-
-
Hakanen, J.J.1
Bakker, A.B.2
Schaufeli, W.B.3
-
25
-
-
0034347969
-
Mixed emotions: Teachers' perceptions of their interactions with students
-
doi: 10.1016/S0742-051X(00)00028-7
-
Hargreaves A. Mixed emotions: Teachers' perceptions of their interactions with students. Teaching and Teacher Education 2000, 16:811-826. doi: 10.1016/S0742-051X(00)00028-7.
-
(2000)
Teaching and Teacher Education
, vol.16
, pp. 811-826
-
-
Hargreaves, A.1
-
26
-
-
0002084065
-
Coping in reaction to extreme stress: The roles of resource loss and resource availability
-
Wiley, Oxford UK, M. Zeidner, N.S. Endler (Eds.)
-
Hobfoll S.E., Freedy J.R., Green B.L., Solomon S.D. Coping in reaction to extreme stress: The roles of resource loss and resource availability. Handbook of coping: Theory, research, applications 1996, 322-349. Wiley, Oxford UK. M. Zeidner, N.S. Endler (Eds.).
-
(1996)
Handbook of coping: Theory, research, applications
, pp. 322-349
-
-
Hobfoll, S.E.1
Freedy, J.R.2
Green, B.L.3
Solomon, S.D.4
-
28
-
-
78549254411
-
-
May The dark and the bright side of emotional labor: A longitudinal investigation of negative and positive effects of emotion regulation at work. Paper presented at the 13th European Congress of Work and Organizational Psychology, Stockholm.
-
Hülsheger, U. R. (2007, May). The dark and the bright side of emotional labor: A longitudinal investigation of negative and positive effects of emotion regulation at work. Paper presented at the 13th European Congress of Work and Organizational Psychology, Stockholm.
-
(2007)
-
-
Hülsheger, U.R.1
-
29
-
-
78549295092
-
-
Entflammt oder ausgebrannt? Eine Studie zu Engagement und Burnout in personenbezogenen Dienstleistungsberufen [Inflamed or burned-out? A study on engagement and burnout in person-centered service professions]. (Unpublished Diploma Thesis). Albert-Ludwigs-University, Freiburg.
-
Jochum, R. (2005). Entflammt oder ausgebrannt? Eine Studie zu Engagement und Burnout in personenbezogenen Dienstleistungsberufen [Inflamed or burned-out? A study on engagement and burnout in person-centered service professions]. (Unpublished Diploma Thesis). Albert-Ludwigs-University, Freiburg.
-
(2005)
-
-
Jochum, R.1
-
30
-
-
35649012414
-
Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?
-
doi: 10.1037/1076-8998.12.4.319
-
Johnson H.-A.M., Spector P.E. Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?. Journal of Occupational Health Psychology 2007, 12:319-333. doi: 10.1037/1076-8998.12.4.319.
-
(2007)
Journal of Occupational Health Psychology
, vol.12
, pp. 319-333
-
-
Johnson, H.-A.M.1
Spector, P.E.2
-
31
-
-
59549104088
-
Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study
-
doi: 10.1111/j.1744-6570.2008.01129.x
-
Judge T.A., Fluegge Woolf E., Hurst C. Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study. Personnel Psychology 2009, 62:57-88. doi: 10.1111/j.1744-6570.2008.01129.x.
-
(2009)
Personnel Psychology
, vol.62
, pp. 57-88
-
-
Judge, T.A.1
Fluegge Woolf, E.2
Hurst, C.3
-
32
-
-
0035256046
-
Teacher stress: Directions for future research
-
doi: 10.1080/00131910120033628
-
Kyriacou C. Teacher stress: Directions for future research. Educational Review 2001, 53:27-35. doi: 10.1080/00131910120033628.
-
(2001)
Educational Review
, vol.53
, pp. 27-35
-
-
Kyriacou, C.1
-
33
-
-
33747774809
-
Does a positive gain spiral of resources, efficacy beliefs and engagement exist?
-
doi: 10.1016/j.chb.2004.11.012
-
Llorens S., Schaufeli W., Bakker A., Salanova M. Does a positive gain spiral of resources, efficacy beliefs and engagement exist?. Computers in Human Behavior 2007, 23:825-841. doi: 10.1016/j.chb.2004.11.012.
-
(2007)
Computers in Human Behavior
, vol.23
, pp. 825-841
-
-
Llorens, S.1
Schaufeli, W.2
Bakker, A.3
Salanova, M.4
-
34
-
-
0001894525
-
A multidimensional theory of burnout
-
Oxford University Press, Oxford, C.L. Cooper (Ed.)
-
Maslach C. A multidimensional theory of burnout. Theories of organizational stress 1998, 68-85. Oxford University Press, Oxford. C.L. Cooper (Ed.).
-
(1998)
Theories of organizational stress
, pp. 68-85
-
-
Maslach, C.1
-
35
-
-
43949089509
-
Early predictors of job burnout and engagement
-
doi: 10.1037/0021-9010.93.3.498
-
Maslach C., Leiter M.P. Early predictors of job burnout and engagement. Journal of Applied Psychology 2008, 93:498-512. doi: 10.1037/0021-9010.93.3.498.
-
(2008)
Journal of Applied Psychology
, vol.93
, pp. 498-512
-
-
Maslach, C.1
Leiter, M.P.2
-
36
-
-
33846282052
-
Job demands and resources as antecedents of work engagement: A longitudinal study
-
doi: 10.1016/j.jvb.2006.09.002
-
Mauno S., Kinnunen U., Ruokolainen M. Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior 2007, 70:149-171. doi: 10.1016/j.jvb.2006.09.002.
-
(2007)
Journal of Vocational Behavior
, vol.70
, pp. 149-171
-
-
Mauno, S.1
Kinnunen, U.2
Ruokolainen, M.3
-
37
-
-
0003155181
-
Expression of emotion as part of the work role
-
doi: 10.2307/257991
-
Rafaeli A., Sutton R.I. Expression of emotion as part of the work role. Academy of Management Review 1987, 12:23-37. doi: 10.2307/257991.
-
(1987)
Academy of Management Review
, vol.12
, pp. 23-37
-
-
Rafaeli, A.1
Sutton, R.I.2
-
38
-
-
33749343567
-
Antecedents and consequences of employee engagement
-
doi: 10.1108/02683940610690169
-
Saks A.M. Antecedents and consequences of employee engagement. Journal of Managerial Psychology 2006, 21:600-619. doi: 10.1108/02683940610690169.
-
(2006)
Journal of Managerial Psychology
, vol.21
, pp. 600-619
-
-
Saks, A.M.1
-
40
-
-
33745950343
-
The measurement of work engagement with a short questionnaire: A cross-national study
-
doi: 10.1177/0013164405282471
-
Schaufeli W.B., Bakker A., Salanova M. The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement 2006, 66:701-716. doi: 10.1177/0013164405282471.
-
(2006)
Educational and Psychological Measurement
, vol.66
, pp. 701-716
-
-
Schaufeli, W.B.1
Bakker, A.2
Salanova, M.3
-
41
-
-
33750605352
-
-
Retrieved from Occupational Health Psychology Unit, Utrecht University website:
-
Schaufeli W.B., Bakker A.B. The Utrecht Work Engagement Scale (Preliminary manual) 2003, Retrieved from Occupational Health Psychology Unit, Utrecht University website: http://www.schaufeli.com/downloads/tests/Test%20manual%20UWES.pdf.
-
(2003)
The Utrecht Work Engagement Scale (Preliminary manual)
-
-
Schaufeli, W.B.1
Bakker, A.B.2
-
42
-
-
0345863916
-
Teachers' emotions and teaching: A review of the literature and directions for future research
-
doi: 10.1023/A:1026131715856
-
Sutton R.E., Wheatley K.F. Teachers' emotions and teaching: A review of the literature and directions for future research. Educational Psychology Review 2003, 15:327-358. doi: 10.1023/A:1026131715856.
-
(2003)
Educational Psychology Review
, vol.15
, pp. 327-358
-
-
Sutton, R.E.1
Wheatley, K.F.2
-
44
-
-
31944433304
-
Are there causal relationships between the dimensions of the Maslach Burnout Inventory? A review and two longitudinal tests
-
doi: 10.1080/02678370500270453
-
Taris T.W., Le Blanc P.M., Schaufeli W.B., Schreurs P.J.G. Are there causal relationships between the dimensions of the Maslach Burnout Inventory? A review and two longitudinal tests. Work & Stress 2005, 19:238-255. doi: 10.1080/02678370500270453.
-
(2005)
Work & Stress
, vol.19
, pp. 238-255
-
-
Taris, T.W.1
Le Blanc, P.M.2
Schaufeli, W.B.3
Schreurs, P.J.G.4
-
45
-
-
0038476381
-
Emotion regulation in customer service roles: Testing a model of emotional labor
-
doi: 10.1037/1076-8998.8.1.55
-
Totterdell P., Holman D. Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology 2003, 8:55-73. doi: 10.1037/1076-8998.8.1.55.
-
(2003)
Journal of Occupational Health Psychology
, vol.8
, pp. 55-73
-
-
Totterdell, P.1
Holman, D.2
-
46
-
-
0033162364
-
Use and effectiveness of self-regulation strategies for improving mood in a group of trainee teachers
-
doi: 10.1037/1076-8998.4.3.219
-
Totterdell P., Parkinson B. Use and effectiveness of self-regulation strategies for improving mood in a group of trainee teachers. Journal of Occupational Health Psychology 1999, 4:219-232. doi: 10.1037/1076-8998.4.3.219.
-
(1999)
Journal of Occupational Health Psychology
, vol.4
, pp. 219-232
-
-
Totterdell, P.1
Parkinson, B.2
-
48
-
-
68049142279
-
How emotions regulate social life: The emotions as social information (EASI) model
-
doi: 10.1111/j.1467-8721.2009.01633.x
-
van Kleef G.A. How emotions regulate social life: The emotions as social information (EASI) model. Current Directions in Psychological Science 2009, 18:184-188. doi: 10.1111/j.1467-8721.2009.01633.x.
-
(2009)
Current Directions in Psychological Science
, vol.18
, pp. 184-188
-
-
van Kleef, G.A.1
-
49
-
-
77955566522
-
An interpersonal approach to emotion in social decision making: The emotions as social information model
-
doi: 10.1016/s0065-2601(10)42002-x
-
van Kleef G.A., De Dreu C.K.W., Manstead A.S.R. An interpersonal approach to emotion in social decision making: The emotions as social information model. Advances in Experimental Social Psychology 2010, 42:45-96. doi: 10.1016/s0065-2601(10)42002-x.
-
(2010)
Advances in Experimental Social Psychology
, vol.42
, pp. 45-96
-
-
van Kleef, G.A.1
De Dreu, C.K.W.2
Manstead, A.S.R.3
-
50
-
-
0242381230
-
Sky service: The demands of emotional labour in the airline industry
-
doi: 10.1111/1468-0432.00210
-
Williams C. Sky service: The demands of emotional labour in the airline industry. Work & Organization 2003, 10:513-550. doi: 10.1111/1468-0432.00210.
-
(2003)
Work & Organization
, vol.10
, pp. 513-550
-
-
Williams, C.1
-
51
-
-
79951550344
-
Begrenzte Responsivität, mangelnde Reziprozität und Fehlbeanspruchungen bei Lehrkräften [Limited responsivity and inadequate stressors in teachers]
-
Gabler, Wiesbaden, A. Krause, H. Schüpbach, E. Ulich, M. Wülser (Eds.)
-
Wülser M. Begrenzte Responsivität, mangelnde Reziprozität und Fehlbeanspruchungen bei Lehrkräften [Limited responsivity and inadequate stressors in teachers]. Arbeitsort Schule. Organisations- und arbeitspsychologische Perspektiven [School as a workplace. Organizational and industrial psychology perspectives] 2008, 101-131. Gabler, Wiesbaden. A. Krause, H. Schüpbach, E. Ulich, M. Wülser (Eds.).
-
(2008)
Arbeitsort Schule. Organisations- und arbeitspsychologische Perspektiven [School as a workplace. Organizational and industrial psychology perspectives]
, pp. 101-131
-
-
Wülser, M.1
-
52
-
-
0036242921
-
Emotion work and psychological well-being: A review of the literature and some conceptual considerations
-
doi: 10.1016/S1053-4822(02)00048-7
-
Zapf D. Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review 2002, 12:237-268. doi: 10.1016/S1053-4822(02)00048-7.
-
(2002)
Human Resource Management Review
, vol.12
, pp. 237-268
-
-
Zapf, D.1
-
53
-
-
0030112193
-
Longitudinal studies in organizational stress research: A review of the literature with reference to methodological issues
-
doi: 10.1037/1076-8998.1.2.145
-
Zapf D., Dormann C., Frese M. Longitudinal studies in organizational stress research: A review of the literature with reference to methodological issues. Journal of Occupational Health Psychology 1996, 1:145-169. doi: 10.1037/1076-8998.1.2.145.
-
(1996)
Journal of Occupational Health Psychology
, vol.1
, pp. 145-169
-
-
Zapf, D.1
Dormann, C.2
Frese, M.3
-
54
-
-
33745700220
-
On the positive and negative effects of emotion work in organisations
-
doi: 10.1080/13594320500412199
-
Zapf D., Holz M. On the positive and negative effects of emotion work in organisations. European Journal of Work & Organizational Psychology 2006, 15:1-28. doi: 10.1080/13594320500412199.
-
(2006)
European Journal of Work & Organizational Psychology
, vol.15
, pp. 1-28
-
-
Zapf, D.1
Holz, M.2
|