Beyond shared perceptions of trust and monitoring in teams: Implications of asymmetry and dissensus

Journal of Applied Psychology

Volumn 97, Issue 2, 2012, Pages 391-406

  De Jong, Bart A ^a   Dirks, Kurt T ^b  

^a VU University   (Netherlands)

^b WASHINGTON UNIVERSITY IN ST LOUIS   (United States)

Author keywords

Asymmetry; Monitoring; Team performance; Trust; Within team dispersion

Indexed keywords

ADULT; ARTICLE; COOPERATION; EMPLOYMENT; FEMALE; GROUP PROCESS; HUMAN; HUMAN RELATION; LONGITUDINAL STUDY; MALE; ORGANIZATION AND MANAGEMENT; PERCEPTION; PSYCHOLOGICAL ASPECT; PSYCHOLOGICAL MODEL; TRUST;

ADULT; COOPERATIVE BEHAVIOR; EMPLOYMENT; FEMALE; GROUP PROCESSES; HUMANS; INTERPERSONAL RELATIONS; LONGITUDINAL STUDIES; MALE; MODELS, PSYCHOLOGICAL; SOCIAL PERCEPTION; TRUST;

EID: 84864513542     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0026483     Document Type: Article

References (65)

1. Aubert, B. A., & Kelsey, B. L. (2003). Further understanding of trust and performance in virtual teams. Small Group Research, 34, 575-618. doi:10.1177/1046496403256011
2. Bergman, J. Z., Small, E. E., Bergman, S. M., & Rentsch, J. R. (2010). Asymmetry in perceptions of trustworthiness: It's not you; it's me. Negotiation and Conflict Management Research, 3, 379-399. doi: 10.1111/j.1750-4716.2010.00066.x
3. Biemann, T., & Kearney, E. (2010). Size does matter: How varying group sizes in a sample affect the most common measures of group diversity. Organizational Research Methods, 13, 582-599. doi:10.1177/1094428109338875
4. Bijlsma-Frankema, K. M., De Jong, B. A., & Van de Bunt, G. G. (2008). Heed, a missing link between trust, monitoring and performance in knowledge intensive teams. International Journal of Human Resource Management, 19, 19-40. doi:10.1080/09585190701763800
5. Blau, P. M. (1964). Exchange and power in social life. New York, NY: Wiley.
6. Bliese, P. D., & Halverson, R. R. (1998). Group size and measures of group-level properties: An examination of eta-squared and ICC values. Journal of Management, 24, 157-172. doi:10.1177/014920639802400202
7. Brower, H. H., Schoorman, F. D., & Tan, H. H. (2000). A model of relational leadership: The integration of trust and leader-member exchange. Leadership Quarterly, 11, 227-250. doi:10.1016/S1048-9843(00)00040-0
8. Brown, K. G., & Kozlowski, S. W. J. (1999, April). Dispersion theory: Moving beyond a dichotomous conceptualization of emergent organizational phenomena. Paper presented at the annual meeting of the Society of Industrial and Organizational Psychology, Atlanta, GA.
9. Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83, 234-246. doi:10.1037/0021-9010.83.2.234
10. Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation analysis for the behavioral sciences: Mahwah, NJ: Lawrence Erlbaum.
11. Cole, M. S., Bedeian, A. G., Hirschfeld, R. R., & Vogel, B. (2011). Dispersion-composition models in multi-level research: A data-analytic framework. Organizational Research Methods, 14, 718-734.
12. Colquitt, J. A., Noe, R. A., & Jackson, C. L. (2002). Justice in teams: Antecedents and consequences of procedural justice climate. Personnel Psychology, 55, 83-109. doi:10.1111/j.1744-6570.2002.tb00104.x
13. Costa, A. C., & Anderson, N. (2011). Measuring trust in teams: Development and validation of a multifaceted measure of formative and reflec-tive indicators of team trust. European Journal of Work and Organizational Psychology, 20, 119-154. doi:10.1080/13594320903272083
14. Costa, A. C., Bijlsma-Frankema, K. M., & De Jong, B. A. (2009). The role of social capital on trust development and dynamics: Implications for cooperation, monitoring and team performance. Social Science Information, 48, 199-228. doi:10.1177/0539018409102408
15. De Jong, B. A., & Elfring, T. (2010). How does trust affect the performance of ongoing teams? The mediating role of reflexivity, monitoring and effort. Academy of Management Journal, 53, 535-549. doi:10.5465/ AMJ.2010.51468649
16. De Jong, S. B., Van der Vegt, G. S., & Molleman, E. (2007). The relationships among asymmetry in task dependence, perceived helping behavior, and trust. Journal of Applied Psychology, 92, 1625-1637. doi:10.1037/0021-9010.92.6.1625
17. Dineen, B. R., Noe, R. A., Shaw, J. D., Duffy, M. K.,&Wiethoff, C. (2007). Level and dispersion of satisfaction in teams: Using foci and social context to explain the satisfaction-absenteeism relationship. Academy of Management Journal, 50, 623-643. doi:10.5465/AMJ.2007.25525987
18. Dirks, K. T. (1999). The effects of interpersonal trust on work group performance. Journal of Applied Psychology, 84, 445-455. doi:10.1037/ 0021-9010.84.3.445
19. Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12, 450 - 467. doi:10.1287/orsc.12.4.450.10640
20. Dirks, K. T., & Skarlicki, D. P. (2009). The relationship between being perceived as trustworthy by coworkers and individual performance. Journal of Management, 35, 136-157. doi:10.1177/0149206308321545
21. Edwards, J. R., & Lambert, L. S. (2007). Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis. Psychological Methods, 12, 1-22. doi:10.1037/1082-989X.12.1.1
22. Ferrin, D. L., Bligh, M. C., & Kohles, J. C. (2007). Can I trust you to trust me? A theory of trust, monitoring, and cooperation in interpersonal and intergroup relationships. Group & Organization Management, 32, 465-499. doi:10.1177/1059601106293960
23. Ferrin, D. L., Dirks, K. T., & Shah, P. P. (2006). Direct and indirect effects of third-party relationships on interpersonal trust. Journal of Applied Psychology, 91, 870-883. doi:10.1037/0021-9010.91.4.870
24. Fritz, M. S., & MacKinnon, D. P. (2007). Required sample size to detect the mediated effect. Psychological Science, 18, 233-239. doi:10.1111/ j.1467-9280.2007.01882.x
25. Gillespie, N. (2005, October 27-28). Are perceptions of trust shared? Examining agreement in trust ratings within dyads and teams. Paper presented at the 3rd EIASM Workshop on Trust within and between Organizations, Amsterdam, the Netherlands.
26. González-Romá, V., Fortes-Ferreira, L., & Peiro, J. M. (2009). Team climate, climate strength and team performance: A longitudinal study. Journal of Occupational and Organizational Psychology, 82, 511-536. doi:10.1348/096317908X370025
27. Goodman, J. S., & Blum, T. C. (1996). Assessing the non-random sampling effects of subject attrition in longitudinal research. Journal of Management, 22, 627-652. doi:10.1177/014920639602200405
28. Graebner, M. E. (2009). Caveat venditor: Trust asymmetries in acquisitions of entrepreneurial firms. Academy of Management Journal, 52, 435-472. doi:10.5465/AMJ.2009.41330413
29. Iecovich, E. (2004). Responsibilities and roles of boards in nonprofit organizations. Nonprofit Management and Leadership, 15, 5-24. doi: 10.1002/nml.50
30. Inglis, S., Alexander, T., & Weaver, L. (1999). Roles and responsibilities of community nonprofit boards. Nonprofit Management and Leadership, 10, 153-167. doi:10.1002/nml.10204
31. Jones, G. R., & George, J. M. (1998). The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review, 23, 531-546. doi:10.2307/259293
32. Kelley, H. H., & Michela, J. L. (1980). Attribution theory and research. Annual Review of Psychology, 31, 457-501. doi:10.1146/annurev.ps.31.020180.002325
33. Kiffin-Petersen, S. A., & Cordery, J. L. (2003). Trust, individualism and job characteristics as predictors of employee preference for teamwork. International Journal of Human Resource Management, 14, 93-116. doi:10.1080/09585190210158538
34. Kozlowski, S. W., & Klein, K. J. (2000). A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. In K. J. Klein & S. W. Kozlowski (Eds.), Multi-level theory, research, and methods in organizations: Foundations, extensions, and new directions (pp. 3-90). San Francisco, CA: Jossey-Bass.
35. Langfred, C. W. (2004). Too much of a good thing? Negative effects of high trust and individual autonomy in self-managing teams. Academy of Management Journal, 47, 385-399. doi:10.2307/20159588
36. Liao, H., Liu, D., & Loi, R. (2010). Looking at both sides of the social exchange coin: A social cognitive perspective on the joint effects of relationship quality and differentiation on creativity. Academy of Management Journal, 53, 1090-1109.
37. Lindell, M. K., & Brandt, C. J. (2000). Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes. Journal of Applied Psychology, 85, 331-348. doi:10.1037/0021-9010.85.3.331
38. Long, C. P., & Sitkin, S. B. (2006). Trust in the balance: How managers integrate trust-building and task control. In R. Bachmann & A. Zaheer (Eds.), Handbook of trust research (pp. 87-106). Cheltenham, England: Edward Elgar.
39. Loughry, M. L., & Tosi, H. L. (2008). Performance implications of peer monitoring. Organization Science, 19, 876-890. doi:10.1287/orsc.1080.0356
40. Malhotra, D., & Murnighan, J. K. (2002). The effects of contracts on interpersonal trust. Administrative Science Quarterly, 47, 534-559. doi: 10.2307/3094850
41. Marks, M. A., & Panzer, F. J. (2004). The influence of team monitoring on team processes and performance. Human Performance, 17, 25-41. doi:10.1207/S15327043HUP1701_2
42. Mathieu, J. E., Maynard, M. T., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997-2007: A review of recent advancements and a glimpse into the future. Journal of Management, 34, 410-476. doi: 10.1177/0149206308316061
43. McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23, 473-490.
44. Mesquita, L. F. (2007). Starting over when the bickering never ends: Rebuilding aggregate trust among clustered firms through trust facilitators. Academy of Management Review, 32, 72-91. doi:10.5465/ AMR.2007.23463711
45. Meyer, R. D., Dalal, R. S., & Hermida, R. (2010). A review and synthesis of situational strength in the organization sciences. Journal of Management, 36, 121-140. doi:10.1177/0149206309349309
46. Mischel, W. (1973). Toward a cognitive social learning reconceptualization of personality. Psychological Review, 80, 252-283. doi:10.1037/h0035002
47. Moussavi, F., & Evans, D. A. (1993). Emergence of organizational attributions: The role of shared cognitive schema. Journal of Management, 19, 79-95. doi:10.1177/014920639301900106
48. Peters, L., & Karren, R. J. (2009). An examination of the roles of trust and functional diversity on virtual team performance. Group & Organization Management, 34, 479-504. doi:10.1177/1059601107312170
49. Piccoli, G., & Ives, B. (2003). Trust and unintended effects of behavioral control in virtual teams. MIS Quarterly, 27, 365-395.
50. Polzer, J. T., Crisp, C. B., Jarvenpaa, S. L., & Kim, J. W. (2006). Extending the faultline model to geographically dispersed teams: How colocated subgroups can impair group functioning. Academy of Management Journal, 49, 679-692. doi:10.5465/AMJ.2006.22083024
51. Preacher, K. J., Curran, P. J., & Bauer, D. J. (2006). Computational tools for probing interactions in multiple linear regression, multilevel model-ing, and latent curve analysis. Journal of Educational and Behavioral Statistics, 31, 437-448. doi:10.3102/10769986031004437
52. Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing moderated mediation hypotheses: Theory, methods, and prescriptions. Multivariate Behavioral Research, 42, 185-227. doi:10.1080/ 00273170701341316
53. Richter, A. W., West, M. A., Van Dick, R., & Dawson, J. F. (2006). Boundary spanners' identification, intergroup contact, and effective intergroup relations. Academy of Management Journal, 49, 1252-1269. doi:10.5465/AMJ.2006.23478720
54. Rogosa, D. (1980). A critique of cross-lagged correlation. Psychological Bulletin, 88, 245-258. doi:10.1037/0033-2909.88.2.245
55. Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23, 393-404. doi:10.5465/AMR.1998.926617
56. Salas, E., Sims, D. E., & Burke, C. S. (2005). Is there a "Big Five" in teamwork? Small Group Research, 36, 555-599. doi:10.1177/ 1046496405277134
57. Schneider, B., Salvaggio, A. N., & Subirats, M. (2002). Climate strength: A new direction for climate research. Journal of Applied Psychology, 87, 220-229. doi:10.1037/0021-9010.87.2.220
58. Shamir, B., & Lapidot, Y. (2003). Trust in organizational superiors: Systemic and collective considerations. Organization Studies, 24, 463-491. doi:10.1177/0170840603024003912
59. Sin, H. P.,&Newman, D. A. (2005). Variance of means versus mean of variances: A contrarian view on operationalizing group dispersion. In K. M. Weaver (Ed.), Proceedings of the Sixty-fourth Annual Meeting of the Academy of Management. Academy of Management Best Paper Proceedings (pp. B1-B6). Briarcliff Manor, NY: Academy of Management.
60. Strickland, L. H. (1958). Surveillance and trust. Journal of Personality, 26, 200-215. doi:10.1111/j.1467-6494.1958.tb01580.x
61. Van der Vegt, G. S., De Jong, S. B., Bunderson, S., & Molleman, E. (2010). Why power asymmetry doesn't always stifle team learning: The moderating role of group and individual performance feedback. Organization Science, 21, 347-361. doi:10.1287/orsc.1090.0452
62. Webber, S. S. (2008). Development of cognitive and affective trust in teams. Small Group Research, 39, 746-769. doi:10.1177/1046496408323569
63. Williams, M. (2007). Building genuine trust through interpersonal emotion management: A threat regulation model trust and collaboration across boundaries. Academy of Management Review, 32, 595-621. doi: 10.5465/AMR.2007.24351867
64. Yakovleva, M., Reilly, R. R., & Werko, R. (2010). Why do we trust? Moving beyond individual to dyadic perceptions. Journal of Applied Psychology, 95, 79-91. doi:10.1037/a0017102
65. Young, G. (2003). Contextualizing cooperation. In M. A. West, D. Tjosvold, & K. G. Smith (Eds.), International handbook of organizational teamwork and cooperative working (pp. 77-110). Chichester, England: Wiley.