Justification of TQM-TPM implementations in manufacturing organisations using analytical hierarchy process: A decision-making approach under uncertainty

International Journal of Productivity and Quality Management

Volumn 10, Issue 1, 2012, Pages 69-84

  Singh, Kanwarpreet ^a   Ahuja, Inderpreet Singh ^a  

^a PUNJABI UNIVERSITY   (India)

Author keywords

AHP; Analytical hierarchy process; Business performance; Decision making; Total productive maintenance; Total quality management; TPM; TQM

Indexed keywords

EID: 84863962842     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2012.047942     Document Type: Article

References (58)

1. Abdolshah, M. and Abdolshah, S. (2010) 'Barriers to the successful implementation of TQM in Iranian manufacturing organizations', Int. J. Productivity and Quality Management, Vol. 7, No. 3, pp. 358-373.
2. Ahuja, I. P. S. and Khamba, J. S. (2008a) 'An assessment of maintenance management initiatives in the Indian manufacturing industry', Int. J. Technology, Policy and Management, Vol. 8, No. 3, pp. 250-278. (Pubitemid 351434050)
3. Ahuja, I. P. S. and Khamba, J. S. (2008b) 'Total productive maintenance - literature review and directions', Journal of Quality and Reliability Management, Vol. 25, No. 7, pp. 709-756.
4. Albersmeier, F., Schulze, H. and Spiller, A. (2010) 'System dynamics in food quality certifications: development of an audit integrity system', Int. J. Food System Dynamics, Vol. 1, No. 2, pp. 69-82.
5. Badri, A. M. and Davis, D. (1995) 'A study of measuring the critical factors of quality management', Int. J. Quality and Reliability Management, Vol. 12, No. 2, pp. 36-53.
6. Bamber, C. J., Sharp, J. M. and Hides, M. T. (1999) 'Factors affecting successful implementation of total productive maintenance: a UK-based case study perspective', Journal of Quality in Maintenance Engineering, Vol. 5, No. 3, pp. 162-181.
7. Bayazit, O. and Karpak, B. (2007) 'An analytical network process based framework for successful total quality management, TQM: an assessment of Turkish manufacturing industry readiness', Int. J. Production Economics, Vol. 107, No. 2, pp. 79-96. (Pubitemid 44636199)
8. Bertolini, M. and Bevilacqua, M. (2006) 'A combined goal programming-AHP approach to maintenance selection problem', Reliability Engineering and System Safety, Vol. 91, No. 7, pp. 839-848.
9. Bertolini, M., Bevilacqua, M., Braglia, M. and Frosolini, M. (2004) 'An analytical method for maintenance outsourcing service selection', Int. J. Quality and Reliability Management, Vol. 21, No. 7, pp. 772-788. (Pubitemid 39066616)
10. Bhatnagar, J., Budhwar, P., Srivastava, P. and Saini, D. S. (2010) 'Organizational change and development in India: a case of strategic organizational change and transformation', Journal of Organizational Change Management, Vol. 23, No. 5, pp. 485-499.
11. Bilen, C. (2010) 'Total quality management in higher education institutions: challenges and future directions', Int. J. Productivity and Quality Management, Vol. 5, No. 4, pp. 473-492.
12. Breja, S. K., Banwet, D. K. and Iyer, K. C. (2010) 'Role of flexibility in sustaining excellence: case of a TQM company', Int. J. Productivity and Quality Management, Vol. 5, No. 3, pp. 333-365.
13. Chang, D. Y. (1996) 'Applications of the extent analysis method of fuzzy AHP', European Journal of Operational Research, Vol. 95, No. 3, pp. 649-655.
14. Chapman, R. and Al-Khawaldeh, K. (2002) 'Quality management worldwide: TQM and labour productivity in Jordanian industrial companies', The TQM Magazine, Vol. 14, No. 4, pp. 248-262. (Pubitemid 34727071)
15. Chinese, D. and Ghirardo, G. (2010) 'Maintenance management in Italian manufacturing firms matters of size and matters of strategy', Journal of Quality in Maintenance Engineering, Vol. 16, No. 2, pp. 156-180.
16. Cooke, F. L. (2000) 'Implementing TPM in plant maintenance: some organizational barriers', Int. J. Quality and Reliability Management, Vol. 17, No. 9, pp. 1003-1016.
17. Cua, K. O., McKone-Sweet, K. E. and Schroeder, R. G. (2006) 'Improving performance through an integrated manufacturing program', Quality Management Journal, Vol. 13, No. 3, pp. S.45-S.60.
18. Dahalgaard, J. J., Kristensen, K., Kanji, G. K., Juhl, H. J. and Sohal, A. S. (1998) 'Quality management practices: a comparative study between East and West', Int. J. Quality and Reliability Management, Vol. 15, Nos. 8-9, pp. 812-826. (Pubitemid 128150484)
19. Dale, B. G. (1999) Managing Quality (3rd ed.). Oxford: Blackwell Publishers Ltd.
20. Davis, L. and Williams, G. (1994) 'Evaluating and selecting simulation software using the analytic hierarchy process', Integrated Manufacturing Systems, Vol. 5, No. 1, pp. 23-32.
21. Fasil, T. and Osada, H. (2011) 'Multiple dimensions of TQM success in developing countries: an empirical study on Deming Prize winners from India and Thailand', Int. J. Innovation and Learning, Vol. 9, No. 2, pp. 184-203.
22. Foster, G. and Van Tran, H. (1990) 'Maintenance and money', Information Strategy: The Executive's Journal, Spring, Vol. 43, No. 6, pp. 40-45.
23. Fotopoulos, C. and Psomas, E. (2009) 'The use of quality management tools and techniques in ISO 9001:2000 certified companies: the Greek case', Int. J. Productivity and Performance Management, Vol. 58, No. 6, pp. 564-580.
24. Fuentes-Fuents, M. M., Albacete-Sae, C. A. and Llorens-Montes, F. J. (2004) 'The impact of environmental characteristics on TQM principles and organizational performance', The International Journal of Management Science, Vol. 32, No. 6, pp. 425-442. (Pubitemid 39195959)
25. Hackman, J. R. and Wageman, R. (1995) 'Total quality management: empirical, conceptual, and practical issues', Administrative Science Quarterly, Vol. 40, No. 2, pp. 203-218.
26. Haj Shirmohammadi, A. and Wedley, W. C. (2004) 'Maintenance management - an AHP application for centralization/decentralization', Journal of Quality in Maintenance Engineering, Vol. 10, No. 1, pp. 16-25.
27. Hendricks, K. B. and Singhal, V. R. (2001) 'Firm characteristics, total quality management and financial performance', Journal of Operations Management, Vol. 19, No. 3, pp. 269-285. (Pubitemid 32284800)
28. Kaynak, H. (2003) 'The relationship between total quality management practices and their effects on firm performance', Journal of Operations Management, Vol. 21, No. 4, pp. 405-435.
29. Kodali, R., Mishra, R. P. and Anand, G. (2009) 'Justification of world-class maintenance systems using analytic hierarchy constant sum method', Journal of Quality in Maintenance Engineering, Vol. 15, No. 1, pp. 47-77.
30. Kutucuoglu, K. Y., Hamali, J., Irani, Z. and Sharp, J. M. (2001) 'A framework for managing maintenance using performance measurement systems', Int. J. Operations and Production Management, Vol. 21, Nos. 1/2, pp. 173-194.
31. Kutucuoglu, K. Y., Hamali, J. and Sharp, J. M. (2002) 'Enabling BPR in maintenance through a performance measurement system framework', The International Journal of Flexible Manufacturing Systems, Vol. 14, No. 1, pp. 33-52. (Pubitemid 34199294)
32. Labib, A., Williams, G. and O'Connor, R. (1997) 'Deriving a maintenance strategy through the application of a multiple criteria decision making methodology', in G. Fandel and T. Gal (Eds.), Lecture Notes on Economics and Mathematics - Proceedings of the 12th International Conference in MCDM, New York, Berlin, 22-25 June. Heidelberg: Springer Verlag, pp. 481-490. (Pubitemid 127034734)
33. Lau, R. S. M. and Anderson, C. A. (1998) 'A three-dimensional perspective of total quality management', Int. J. Quality and Reliability Management, Vol. 15, No. 1, pp. 85-98. (Pubitemid 128021654)
34. Lawrence, J. J. (1999) 'Use mathematical modeling to give your TPM implementation effort an extra boost', Journal of Quality in Maintenance Engineering, Vol. 5, No. 1, pp. 62-69.
35. Lee, S. M., Rho, B. H. and Lee, S. G. (2003) 'Impact of Malcolm Baldridge National Quality Award criteria on organization quality performance', Int. J. Production Research, Vol. 41, No. 9, pp. 2003-2020.
36. Maggard, B. N. and Rhyne, D. M. (1992) 'Total productive maintenance: a timely integration of production and maintenance', Production and Inventory Management Journal, Vol. 33, No. 4, pp. 6-10.
37. Marufuzzaman, M., Badrul, K. and Xing, A. (2009) 'Supplier selection and evaluation method using analytical hierarchy process (AHP): a case study on an apparel manufacturing organisation', Int. J. Value Chain Management, Vol. 3, No. 2, pp. 224-240.
38. Merkin, B. G. (1979) Group Choice. NY: John Wiley & Sons.
39. Mishra, R. P., Anand, G. and Kodali, R. (2007) 'Strengths, weaknesses, opportunities and threats analysis for frameworks of world-class maintenance', Journal of Engineering Manufacture, Vol. 221, No. 7, pp. 1193-1208. (Pubitemid 350232162)
40. Motwani, J. (2001) 'Critical factors and performance measures of TQM', The TQM Magazine, Vol. 13, No. 4, pp. 292-300. (Pubitemid 32761642)
41. Oke, S. A. (2005) 'An analytical model for the optimization of maintenance profitability', Int. J. Productivity and Performance Management, Vol. 54, No. 2, pp. 113-136. (Pubitemid 40688983)
42. Pintelon, L. and Gelders, L. (1992) 'Maintenance management decision making', European Journal of Operations Research, Vol. 58, No. 3, pp. 301-317. (Pubitemid 23565770)
43. Plenert, G. (1996) 'Total quality management (TQM) - putting structure behind the philosophy', International Business Review, Vol. 5, No. 1, pp. 67-78. (Pubitemid 126163950)
44. Prajogo, D. I. and Sohal, A. S. (2006) 'The relationship between organization strategy, total quality management (TQM), and organization performance - the mediating role of TQM', European Journal of Operational Research, Vol. 168, No. 1, pp. 35-50. (Pubitemid 40454548)
45. Robinson, C. J. and Ginder, A. P. (1995) Implementing TPM: The North American Experience. Portland, OR: Productivity Press.
46. Saaty, T. L. (1980) The Analytic Hierarchy Process. New York: McGraw-Hill Book Co.
47. Saaty, T. L. (1994) Fundamentals of Decision Making. Pittsburgh, PA: RWS Publications.
48. Sardana, G. D. and Sinha, S. K. (2011) 'Enhancing firm competitiveness in fast track through total productive maintenance', Int. J. Indian Culture and Business Management, Vol. 4, No. 1, pp. 88-103.
49. Schonberger, L. (1996) World Class Manufacturing: The Next Decade: Building Power, Strength and Value. New York, NY: The Free Press.
50. Singh, R. K., Garg, S. K. and Deshmukh, S. G. (2010) 'The competitiveness of SMEs in a globalized economy: observations from China and India', Management Research Review, Vol. 33, No. 1, pp. 54-65.
51. Steinbacher, H. R. and Steinbacher, N. L. (1993) TPM for America: What It Is and Why You Need It. Portland, OR: Productivity Press.
52. Sugumaran, C., Muthu, S., Devadasan, S. R., Pramod, V. R. and Srinivasan, K. (2011) 'From TPM to analytic maintenance quality function deployment: a literature journey via QFD and AHP', Int. J. Indian Culture and Business Management, Vol. 4, No. 4, pp. 390-418.
53. Talib, F., Rahman, Z., Qureshi, M. and Siddiqui, J. (2011) 'Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry', Int. J. Services and Operations Management, Vol. 10, No. 1, pp. 94-118.
54. Tsang, A. H. C. and Chan, P. K. (2000) 'TPM implementation in China: a case study', Int. J. Quality and Reliability Management, Vol. 17, No. 2, pp. 144-157.
55. Tseng, M. L. and Lin, Y. H. (2008) 'Selection of competitive advantages in TQM implementation using fuzzy AHP and sensitivity analysis', Asia Pacific Management Review, Vol. 13, No. 3, pp. 583-599.
56. Wilcock, A., Ball, B. and Fajumo, A. (2011) 'Effective implementation of food safety initiatives: managers' 'food safety coordinators' and 'production workers' perspectives', Food Control, Vol. 22, No 1, pp. 27-33.
57. Zahedi, F. (1986) 'The analytic hierarchy process - a survey of the method and its applications', Interfaces, Vol. 16, No. 4, pp. 96-108.
58. Zhang, Z. H. (2000) 'Implementation of total quality management: an empirical study of Chinese Manufacturing firms', PhD Unpublished Thesis, University of Groningen, Groningen.