메뉴 건너뛰기




Volumn 22, Issue 3, 2012, Pages 597-621

Overcoming negative media coverage: Does government communication matter?

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84863905108     PISSN: 10531858     EISSN: 14779803     Source Type: Journal    
DOI: 10.1093/jopart/mur078     Document Type: Article
Times cited : (45)

References (89)
  • 3
  • 4
    • 85081767950 scopus 로고    scopus 로고
    • Blumer Tom, (accessed January 5,2012
    • Blumer, Tom. 2010. Good news: Newspaper circ shrinks just 8.7%. http://newsbusters.org/blogs/ tom-blumer/2010/04/26/good-news-newspaper-circ- shrinks-just-8-7-fair-balanced-wsj-only-top-25-/ (accessed January 5, 2012).
    • (2010) Good News: Newspaper Circ Shrinks Just 8.7%.
  • 5
    • 0037817216 scopus 로고    scopus 로고
    • Goal displacement: Assessing the motivation for organizational cheating
    • Bohte, John, and Kenneth Meier. 2000. Goal displacement: Assessing the motivation for organizational cheating. Public Administration Review 60:173-82.
    • (2000) Public Administration Review , vol.60 , pp. 173-182
    • Bohte, J.1    Meier, K.2
  • 7
    • 0347973105 scopus 로고
    • Conventional wisdom on measurement: A structural equation perspective
    • Bollen, Kenneth A., and Richard Lennox. 1991. Conventional wisdom on measurement: A structural equation perspective. Psychological Bulletin 110:305-14.
    • (1991) Psychological Bulletin , vol.110 , pp. 305-314
    • Bollen, K.A.1    Lennox, R.2
  • 9
    • 0141483770 scopus 로고    scopus 로고
    • Cynicism and social trust in the new media environment
    • Cappella, Joseph N. 2002. Cynicism and social trust in the new media environment. Journal of Communication 52:229-41.
    • (2002) Journal of Communication , vol.52 , pp. 229-241
    • Cappella, J.N.1
  • 11
    • 85045161918 scopus 로고    scopus 로고
    • Trust in government: The relative importance of service satisfaction, political factors, and demography
    • Christensen, Tom, and Peer Laegreid. 2005. Trust in government: The relative importance of service satisfaction, political factors, and demography. Public Performance and Management Review 28:487-511.
    • (2005) Public Performance and Management Review , vol.28 , pp. 487-511
    • Christensen, T.1    Laegreid, P.2
  • 14
    • 36849095055 scopus 로고    scopus 로고
    • Crisis management in hindsight: Cognition, communication, coordination, and control
    • Comfort, Louise. 2007. Crisis management in hindsight: Cognition, communication, coordination, and control. Public Administration Review 67:189-97.
    • (2007) Public Administration Review , vol.67 , pp. 189-197
    • Comfort, L.1
  • 15
    • 84863925344 scopus 로고    scopus 로고
    • Parallel process model and government preparedness messages: Beyond duct tape and plastic sheeting
    • ed. Matthew W. Seeger, Timothy Sellnow, and Robert R. Ulmer, Creskill, NJ: Hampton Press
    • Coombs, W. Timothy. 2008. Parallel process model and government preparedness messages: Beyond duct tape and plastic sheeting. In Crisis communication and the public health, ed. Matthew W. Seeger, Timothy Sellnow, and Robert R. Ulmer, 221-34. Creskill, NJ: Hampton Press.
    • (2008) Crisis Communication and the Public Health , pp. 221-234
    • Coombs, W.T.1
  • 17
    • 79961218319 scopus 로고
    • Up and down with ecology: The issue-attention cycle
    • Downs, Anthony. 1972. Up and down with ecology: The issue-attention cycle. National Affairs 28:38-50.
    • (1972) National Affairs , vol.28 , pp. 38-50
    • Downs, A.1
  • 18
    • 84917448438 scopus 로고
    • Managing organizational legitimacy in the California cattle industry
    • Elsbach, Kimberly. 1994. Managing organizational legitimacy in the California cattle industry. Administrative Science Quarterly 39:57-88.
    • (1994) Administrative Science Quarterly , vol.39 , pp. 57-88
    • Elsbach, K.1
  • 22
    • 0000797560 scopus 로고
    • A comparative analysis of two structural equation models: LISREL and PLS applied to market data
    • ed. Claes Fornell, New York, NY: Praeger
    • Fornell, Claes, and Fred Bookstein. 1982. A comparative analysis of two structural equation models: LISREL and PLS applied to market data. In A second generation of multivariate analysis, ed. Claes Fornell, 289-324. New York, NY: Praeger.
    • (1982) A Second Generation of Multivariate Analysis , pp. 289-324
    • Fornell, C.1    Bookstein, F.2
  • 24
    • 0010078898 scopus 로고    scopus 로고
    • Administrative communication: Domain, threats, and legitimacy
    • ed. James L. Garnett and Alexander Kouzmin, New York, NY: Marcel Dekker
    • -. 1997. Administrative communication: Domain, threats, and legitimacy. In Handbook of administrative communication, ed. James L. Garnett and Alexander Kouzmin, 1-20. New York, NY: Marcel Dekker.
    • (1997) Handbook of Administrative Communication , pp. 1-20
  • 25
    • 38949089444 scopus 로고    scopus 로고
    • Administrative communication (or how to make all the rest work): The concept of professional centrality
    • 8th ed., ed. Richard J. Stillman II, Boston, MA: Houghton Mifflin
    • -. 2005. Administrative communication (or how to make all the rest work): The concept of professional centrality. In Public administration: Concepts and cases, 8th ed., ed. Richard J. Stillman II, 260-76. Boston, MA: Houghton Mifflin.
    • (2005) Public Administration: Concepts and Cases , pp. 260-276
  • 26
    • 85047685314 scopus 로고    scopus 로고
    • Communicating throughout Katrina: Competing and complementary conceptual lenses on crisis communication
    • Garnett, James, and Alexander Kouzmin. 2007. Communicating throughout Katrina: Competing and complementary conceptual lenses on crisis communication. Public Administration Review 67:171-88.
    • (2007) Public Administration Review , vol.67 , pp. 171-188
    • Garnett, J.1    Kouzmin, A.2
  • 27
    • 38949100457 scopus 로고    scopus 로고
    • Penetrating the performance predicament: Communication as a mediator or moderator of organizational culture's impact on public organizational performance
    • Garnett, James, Justin Marlowe, and Sanjay Pandey. 2008. Penetrating the performance predicament: Communication as a mediator or moderator of organizational culture's impact on public organizational performance. Public Administration Review 68:266-81.
    • (2008) Public Administration Review , vol.68 , pp. 266-281
    • Garnett, J.1    Marlowe, J.2    Pandey, S.3
  • 28
    • 33947620633 scopus 로고    scopus 로고
    • Communication management in the public sector: Consequences for public communication about policy intentions
    • Gelders, Dave, Geert Bouckaert, and Betteke van Ruler. 2007. Communication management in the public sector: Consequences for public communication about policy intentions. Government Information Quarterly 24:326-37.
    • (2007) Government Information Quarterly , vol.24 , pp. 326-337
    • Gelders, D.1    Bouckaert, G.2    Van Ruler, B.3
  • 33
    • 10244255277 scopus 로고    scopus 로고
    • A panel study of media effects on political and social trust after September 11, 2001
    • Gross, Kimberly, Sean Aday, and Paul R. Brewer. 2004. A panel study of media effects on political and social trust after September 11, 2001. The International Journal of Press/Politics 9:49-73.
    • (2004) The International Journal of Press/Politics , vol.9 , pp. 49-73
    • Gross, K.1    Aday, S.2    Brewer, P.R.3
  • 38
    • 77954847433 scopus 로고    scopus 로고
    • Comparisons of U.S. government communication practices: Expanding the government communication decision wheel
    • Horsley, J. Suzanne, Brooke Fisher Liu, and Abbey Blake Levenshus. 2010. Comparisons of U.S. government communication practices: Expanding the government communication decision wheel. Communication Theory 20:265-95.
    • (2010) Communication Theory , vol.20 , pp. 265-295
    • Horsley, J.S.1    Liu, B.F.2    Levenshus, A.B.3
  • 39
    • 0036388507 scopus 로고    scopus 로고
    • Toward a synthesis model for crisis communication in the public sector: An initial investigation
    • Horsley, J. Suzanne, and Randolph Barker. 2002. Toward a synthesis model for crisis communication in the public sector: An initial investigation. Journal of Business and Technical Communication 16:406-40.
    • (2002) Journal of Business and Technical Communication , vol.16 , pp. 406-440
    • Horsley, J.S.1    Barker, R.2
  • 41
    • 70350205259 scopus 로고    scopus 로고
    • Gallup. (accessed January 5, 2012
    • Jones, Jeffrey M. 2004. Americans' trust in the mass media. Gallup. http://www.gallup.com/poll/11428/ americans-trust-mass-media.aspx/ (accessed January 5, 2012).
    • (2004) Americans' Trust in the Mass Media
    • Jones, J.M.1
  • 43
    • 85081767669 scopus 로고    scopus 로고
    • Media and the bureaucracy in the United States
    • ed. Mordecai Lee, Boca Raton, FL: Taylor & Francis
    • Kalantari, Bethrooz. 2008. Media and the bureaucracy in the United States. In Government public relations: A reader, ed. Mordecai Lee, 107-14. Boca Raton, FL: Taylor & Francis.
    • (2008) Government Public Relations: A Reader , pp. 107-114
    • Kalantari, B.1
  • 44
    • 0039886753 scopus 로고    scopus 로고
    • Big questions for a significant public administration
    • Kirlin, John. 2001. Big questions for a significant public administration. Public Administration Review 61:140-3.
    • (2001) Public Administration Review , vol.61 , pp. 140-143
    • Kirlin, J.1
  • 45
    • 84857702740 scopus 로고    scopus 로고
    • The sponsorship scandal as communication: The rise of politicized and strategic communications in the federal government
    • Kozolanka, Kirsten. 2006. The sponsorship scandal as communication: The rise of politicized and strategic communications in the federal government. Canadian Journal of Communication 31:343-66.
    • (2006) Canadian Journal of Communication , vol.31 , pp. 343-366
    • Kozolanka, K.1
  • 47
    • 0033426758 scopus 로고    scopus 로고
    • Reporters and bureaucrats: Public relations counter strategies by public administrators in an era of media disinterest in government
    • Lee, Mordecai. 1999. Reporters and bureaucrats: Public relations counter strategies by public administrators in an era of media disinterest in government. Public Relations Review 25:451-63.
    • (1999) Public Relations Review , vol.25 , pp. 451-463
    • Lee, M.1
  • 48
    • 84859047899 scopus 로고    scopus 로고
    • The agency spokesperson: Connecting public administration and the media
    • -. 2001. The agency spokesperson: Connecting public administration and the media. Public Administration Quarterly 25:101-30.
    • (2001) Public Administration Quarterly , vol.25 , pp. 101-130
  • 49
    • 33747468199 scopus 로고    scopus 로고
    • The rise and fall of the institute for government public information research, 1978-1981
    • -. 2006. The rise and fall of the Institute for Government Public Information Research, 1978-1981. Public Relations Review 32: 118-24.
    • (2006) Public Relations Review , vol.32 , pp. 118-124
  • 50
    • 85144324595 scopus 로고    scopus 로고
    • Public relations in public administration
    • ed. Mordecai Lee, Boca Raton, FL: CRC Press
    • -. 2008. Public relations in public administration. In Government public relations: A reader, ed. Mordecai Lee, 3-20. Boca Raton, FL: CRC Press.
    • (2008) Government Public Relations: A Reader , pp. 3-20
  • 51
    • 85055406439 scopus 로고    scopus 로고
    • The return of public relations to the public administration curriculum?
    • -. 2009. The return of public relations to the public administration curriculum? Journal of Public Affairs Education 15:515-33.
    • (2009) Journal of Public Affairs Education , vol.15 , pp. 515-533
  • 52
    • 77954844264 scopus 로고    scopus 로고
    • Public relations professionals' perspectives on the communication challenges and opportunities they face in the public sector
    • Article 1
    • Liu, Brooke F., and Abbey B. Levenshus. 2010. Public relations professionals' perspectives on the communication challenges and opportunities they face in the public sector. PRism 7:Article 1.
    • (2010) PRism , vol.7
    • Liu, B.F.1    Levenshus, A.B.2
  • 53
    • 59649085946 scopus 로고    scopus 로고
    • The government communication decision wheel: Toward a public relations model for the public sector
    • Liu, Brooke F., and J. Suzanne Horsley. 2007. The government communication decision wheel: Toward a public relations model for the public sector. Journal of Public Relations Research 19:377-93.
    • (2007) Journal of Public Relations Research , vol.19 , pp. 377-393
    • Liu, B.F.1    Horsley, J.S.2
  • 54
    • 77951925235 scopus 로고    scopus 로고
    • Government and corporate communication practices: Do the differences matter?
    • Liu, Brooke F., J. Suzanne Horsley, and Abbey B. Levenshus. 2010. Government and corporate communication practices: Do the differences matter? Journal of Applied Communication Research 38:189-213.
    • (2010) Journal of Applied Communication Research , vol.38 , pp. 189-213
    • Liu, B.F.1    Horsley, J.S.2    Levenshus, A.B.3
  • 56
    • 85081773622 scopus 로고
    • Media dependency as interaction effects of exposure and reliance on political activity and efficacy
    • Miller, Mark M., and Stephen D. Reese. 1984. Media dependency as interaction effects of exposure and reliance on political activity and efficacy. Communication Research 9:277-48.
    • (1984) Communication Research , vol.9 , pp. 277-248
    • Miller, M.M.1    Reese, S.D.2
  • 57
    • 77951899840 scopus 로고    scopus 로고
    • National Association of Government Communicators, (accessed January 5, 2012
    • National Association of Government Communicators. 2008. Trends and salary survey. http:// www.nagconline.org/AboutNAGC/OrderSurvey.asp (accessed January 5, 2012).
    • (2008) Trends and Salary Survey
  • 59
    • 0001271048 scopus 로고    scopus 로고
    • Fall from grace: The public's loss of faith in government
    • National Association of Government Communicators ed. Joseph S. Nye, Jr, Philip D. Zelikow, and David C. King, Cambridge, MA: Harvard Univ. Press
    • Orren, Gary. 1997. Fall from grace: The public's loss of faith in government. In Why people don't trust government, ed. Joseph S. Nye, Jr, Philip D. Zelikow, and David C. King, 77-107. Cambridge, MA: Harvard Univ. Press.
    • (1997) Why People don't Trust Government , pp. 77-107
    • Orren, G.1
  • 60
    • 33749012548 scopus 로고    scopus 로고
    • Connecting the dots in public management: Political environment, organizational goal ambiguity and the public manager's role ambiguity
    • Pandey, Sanjay, and Bradley Wright. 2006. Connecting the dots in public management: Political environment, organizational goal ambiguity and the public manager's role ambiguity. Journal of Public Administration Research and Theory 16:511-32.
    • (2006) Journal of Public Administration Research and Theory , vol.16 , pp. 511-532
    • Pandey, S.1    Wright, B.2
  • 61
    • 33645093192 scopus 로고    scopus 로고
    • Exploring public sector communication performance: Testing a model and drawing implications
    • Pandey, Sanjay, and James Garnett. 2006. Exploring public sector communication performance: Testing a model and drawing implications. Public Administration Review 66:38-52.
    • (2006) Public Administration Review , vol.66 , pp. 38-52
    • Pandey, S.1    Garnett, J.2
  • 62
    • 85081768907 scopus 로고    scopus 로고
    • Pew Research Center for the People and the Press. 2010. Distrust, discontent, anger and partisan rancor. accessed February 10, 2011
    • Pew Research Center for the People and the Press. 2010. Distrust, discontent, anger and partisan rancor. http://people-press.org/report/? pageid51698 (accessed February 10, 2011).
  • 65
    • 77951908728 scopus 로고    scopus 로고
    • Dealing with change in the public sector: A look at communication challenges and solutions in the UK government departments
    • Pounsford, Michael, and Eileen Meara. 2004. Dealing with change in the public sector: A look at communication challenges and solutions in the UK government departments. Strategic Communication Management 7:26-9.
    • (2004) Strategic Communication Management , vol.7 , pp. 26-29
    • Pounsford, M.1    Meara, E.2
  • 66
    • 85081768307 scopus 로고    scopus 로고
    • Public Relations Society of America (PRSA). 2010. Global research study finds that public relations is consistently taught as a strategic management function. Public Relations Society of America. accessed January 5, 2012
    • Public Relations Society of America (PRSA). 2010. Global research study finds that public relations is consistently taught as a strategic management function. Public Relations Society of America. http:// media.prsa.org/article- display.cfm?article-id51653/ (accessed January 5, 2012).
  • 67
    • 0003443840 scopus 로고
    • Princeton, NJ: Princeton Univ. Press
    • Putnam, Robert. 1993. Making democracy work. Princeton, NJ: Princeton Univ. Press.
    • (1993) Making Democracy Work
    • Putnam, R.1
  • 69
    • 0002097439 scopus 로고    scopus 로고
    • Galloping elephants: Developing elements of a theory of effective government organizations
    • Rainey, Hal, and Paula Steinbauer. 1999. Galloping elephants: Developing elements of a theory of effective government organizations. Journal of Public Administration Research and Theory 9:1-32.
    • (1999) Journal of Public Administration Research and Theory , vol.9 , pp. 1-32
    • Rainey, H.1    Steinbauer, P.2
  • 70
    • 84863911395 scopus 로고    scopus 로고
    • Institute for Public Relations. accessed January 5, 2012
    • Rawlins, Brad L. 2007. Trust and PR practice. Institute for Public Relations. http://www.instituteforpr.org/essential-knowledge/detail/trust-and- pr-practice/ (accessed January 5, 2012).
    • (2007) Trust and PR Practice
    • Rawlins, B.L.1
  • 71
    • 84863924940 scopus 로고    scopus 로고
    • Ethical weaknesses in emergency communication between national authorities and the public
    • Reich, Zvi. 2009. Ethical weaknesses in emergency communication between national authorities and the public. The Communication Review 12:262-71.
    • (2009) The Communication Review , vol.12 , pp. 262-271
    • Reich, Z.1
  • 72
    • 0018439022 scopus 로고
    • Marketing communications in nonbusiness situations or why it's so hard to sell brotherhood like soap
    • Rothschild, Michael. 1979. Marketing communications in nonbusiness situations or why it's so hard to sell brotherhood like soap. Journal of Marketing 43:11-20.
    • (1979) Journal of Marketing , vol.43 , pp. 11-20
    • Rothschild, M.1
  • 74
    • 48049109601 scopus 로고    scopus 로고
    • Credibility of PR practitioners: The impact of professional journalism backgrounds on trustworthiness, expertness, and homophily evaluations
    • Sinaga, Simon, and Coy Callison. 2008. Credibility of PR practitioners: The impact of professional journalism backgrounds on trustworthiness, expertness, and homophily evaluations. Public Relations Review 34:281-93.
    • (2008) Public Relations Review , vol.34 , pp. 281-293
    • Sinaga, S.1    Callison, C.2
  • 76
    • 84970521712 scopus 로고
    • The role of professional associations in technology diffusion
    • Swan, Jacky A., and Sue Newell. 1995. The role of professional associations in technology diffusion. Organization Studies 16:847-74.
    • (1995) Organization Studies , vol.16 , pp. 847-874
    • Swan, J.A.1    Newell, S.2
  • 79
    • 77954387025 scopus 로고    scopus 로고
    • Anticipatory socialization in the use of social media in public relations: A content analysis of PRSA's Public Relations Tactics
    • Taylor, Maureen, and Michael L. Kent. 2010. Anticipatory socialization in the use of social media in public relations: A content analysis of PRSA's Public Relations Tactics. Public Relations Review 36:207-14.
    • (2010) Public Relations Review , vol.36 , pp. 207-214
    • Taylor, M.1    Kent, M.L.2
  • 80
    • 33745314475 scopus 로고    scopus 로고
    • The effects of e-government on trust and confidence in government
    • Tolbert, Caroline T., and Karen Mossberger. 2006. The effects of e-government on trust and confidence in government. Public Administration Review 66:354-69.
    • (2006) Public Administration Review , vol.66 , pp. 354-369
    • Tolbert, C.T.1    Mossberger, K.2
  • 81
    • 40849126770 scopus 로고    scopus 로고
    • The costs of speaking truth to power: How professionalism facilitates credible communication
    • Tonon, Joseph. 2008. The costs of speaking truth to power: How professionalism facilitates credible communication. Journal of Public Administration Research and Theory 18:275-95.
    • (2008) Journal of Public Administration Research and Theory , vol.18 , pp. 275-295
    • Tonon, J.1
  • 83
    • 0009032801 scopus 로고    scopus 로고
    • The environmental context of communication: Public sector organizations
    • ed. James L. Garnett and Alexander Kouzmin, New York, NY: Marcel Dekker
    • Viteritti, Joseph. 1997. The environmental context of communication: Public sector organizations. In Handbook of administrative communication, ed. James L. Garnett and Alexander Kouzmin, 79-100. New York, NY: Marcel Dekker.
    • (1997) Handbook of Administrative Communication , pp. 79-100
    • Viteritti, J.1
  • 84
    • 37249073818 scopus 로고    scopus 로고
    • Public complacency under repeated emergency threats: Some empirical evidence
    • Wang, Xiaohu, and Naim Kapucu. 2008. Public complacency under repeated emergency threats: Some empirical evidence. Journal of Public Administration Research and Theory 18:57-78.
    • (2008) Journal of Public Administration Research and Theory , vol.18 , pp. 57-78
    • Wang, X.1    Kapucu, N.2
  • 86
    • 77950496247 scopus 로고    scopus 로고
    • Advancing agenda-setting theory: The comparative strength and new contingent conditions on the two levels of agenda-setting effects
    • Wu, H. Dennis, and Renita Coleman. 2009. Advancing agenda-setting theory: The comparative strength and new contingent conditions on the two levels of agenda-setting effects. Journalism and Mass Communication Quarterly 86:775-89.
    • (2009) Journalism and Mass Communication Quarterly , vol.86 , pp. 775-789
    • Wu, H.D.1    Coleman, R.2
  • 87
    • 57849162408 scopus 로고    scopus 로고
    • Examining perceived honest performance reporting by public organizations: Bureaucratic politics and organizational practice
    • Yang, Kaifeng. 2009. Examining perceived honest performance reporting by public organizations: Bureaucratic politics and organizational practice. Journal of Public Administration Research and Theory 19:81-105.
    • (2009) Journal of Public Administration Research and Theory , vol.19 , pp. 81-105
    • Yang, K.1
  • 88
    • 33645070294 scopus 로고    scopus 로고
    • The performance-trust link: Implications for performance measurement
    • Yang, Kaifeng, and Marc Holzer. 2006. The performance-trust link: Implications for performance measurement. Public Administration Review 66:114-26.
    • (2006) Public Administration Review , vol.66 , pp. 114-126
    • Yang, K.1    Holzer, M.2
  • 89
    • 65249163292 scopus 로고    scopus 로고
    • How do perceived political environment and administrative reform affect employee commitment
    • Yang, Kaifeng, and Sanjay Pandey. 2009. How do perceived political environment and administrative reform affect employee commitment. Journal of Public Administration Research and Theory 19:335-60.
    • (2009) Journal of Public Administration Research and Theory , vol.19 , pp. 335-360
    • Yang, K.1    Pandey, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.