Theory of Constraints Thinking-Process Tools Facilitate Goal Achievement for Hotel Management: A Case Study of Improving Customer Satisfaction

Journal of Hospitality Marketing and Management

Volumn 21, Issue 5, 2012, Pages 541-568

  Dalci, Ilhan ^a   Kosan, Levent ^b  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

^b MERSIN UNIVERSITY   (Turkey)

Author keywords

hotel industry; theory of constraints; thinking process

Indexed keywords

EID: 84863713284     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2012.626751     Document Type: Article

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