The impact of theory of constraints (TOC) in an NHS trust

Journal of Management Development

Volumn 24, Issue 2, 2005, Pages 116-131

  Lubitsh, Guy ^a   Doyle, Christine ^b   Valentine, John ^c  

^a HULT INTERNATIONAL BUSINESS SCHOOL   (United Kingdom)

^b UNIVERSITY OF EAST LONDON   (United Kingdom)

^c UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Business improvement; National Health Service; Organizational change; Problem solving

Indexed keywords

EID: 19644389696     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710510579482     Document Type: Article

References (42)

1. Borrill, C. (2004), "Organizational studies group: Current research", available at: http://staff.abs.aston.ac.uk/cborrill/Carol hompage.htm (accessed 3 February).
2. Borrill, C., West, M.A., Shapiro, D. and Rees, A. (2000), "Team working and effectiveness in health care", British Journal of Health Care, Vol. 6 No. 8, pp. 364-71.
3. Bradbury-Jacob, D. and McClelleand, W.T. Jr (2001), "Theory of constraints project management: A brief introduction to the basics", Goldratt Institute, New Haven, CT, available at: www.goldratt.com.
4. Bramorski, T. (1997), "Application of theory of constraints in banks", Bankers Magazine, January/February.
5. Bushong, J.G. and Talbott, J.C. (1999), "An application of theory of constraints", The CPA Journal, Vol. 69 No. 4, pp. 53-5.
6. Chase, R., Aquilano, N. and Jacobs, F. (1998), Production and Operation Management, Irwin McGraw-Hill, New York, NY.
7. Cook, T.D. and Campbell, D.T. (1979), Quasi-Experimentation: Design and Analysis Issues for Field Settings, Houghton Mifflin, Boston, MA.
8. Dettmer, H.W. (1997), Goldratt's Theory of Constraints: A Systems Approach to Continuous Improvement, ASQC Quality Press, Milwaukee, WI.
9. Gillespie, M.W., Patterson, M.C. and Harmel, B. (1999), "TOC beyond", Industrial Management, Vol. 4 No. 6, pp. 22-5.
10. Goldratt, E. (1984), The Goal: A Process of Ongoing Improvement, Gower Publishing, Aldershot.
11. Guzzo, R.A. and Shea, G.P. (1992), "Group performance and inter-group relations in organisations", in Dunnette, M.D. and Hough, L.M. (Eds), Handbook of Industrial and Organisational Psychology, Vol. 3, Consulting Psychologists Press, Palo Alto, CA, pp. 269-313.
12. Guzzo, R.A., Jette, R.D. and Katzell, R.A. (1985), "The effects of Psychologically based intervention based program on worker productivity: A meta analysis", Personal Psychology, Vol. 38, pp. 275-91.
13. Hammer, M. and Champy, J. (1993), Re-engineering the Business, Harper Collins, London.
14. Houle, D. and Burton-Houle, T. (1998), "Overcoming resistance to change the TOC way", APICS Constraints Management Symposium Proceedings.
15. Kendall, G.I. (1998), Securing the Future: Strategies for Exponential Growth Using the Theory of Constraints, St Lucie Press, Boca Raton, FL.
16. Knight, A. (2001), "Healing the National Health Service", The Ashridge Journal.
17. Lubitsh, G. (2002), "A longitudinal study of the impact of theory of constraints (TOC) on productivity and morale on three departments in an NHS Trust", unpublished D. Occ. Psych. thesis, University of East London.
18. Mabin, V.J. and Balderstone, S.J. (2000), The World of the Theory of Constraints: A Review of the International Literature, St Lucie Press, Boca Raton, FL.
19. Mabin, V.J., Forgeson, S. and Green, L. (2001), "Harnessing resistance: Using the theory of constraints to assist change management", Journal of European Industrial Training, Vol. 25 Nos 2-4, pp. 168-88.
20. McNulty, T. and Ferlie, E. (1999), Re-engineering Leicester Royal Infirmary
21. Massood, Y. (1998), "Product-mix decisions under activity based costing with resource constraints and non-proportional activity costs", Journal of Applied Business Research, Vol. 14 No. 4, pp. 39-45.
22. Meleton, M. (1986), "OPT - fantasy or breakthrough?", Production and Inventory Management, pp. 13-21, (Second Quarter).
23. Michalski, L. (2000), "Applying the theory of constraints: managing multiple deadlines", Pharmaceutical Technology, Vol. 24 No. 9, pp. 126-32.
24. Miller, B. (2000), "Applying TOC in the real world", IIE Solutions, Vol. 32 No. 5, pp. 49-53.
25. Nave, D. (2002), "How to compare Six Sigma, lean and the theory of constraints: A framework for choosing what's best for your organization", Quality Progress, Vol. 35 No. 3, pp. 73-8.
26. Packwood, T., Pollitt, C. and Roberts, S. (1998), "Good medicine? A case study of BPR in a hospital", Policy and Politics, Vol. 26 No. 4, pp. 401-15.
27. Pettigrew, A.M. (1998) in Galliers and Bates, W.R.J. (Eds), Success and Failure in Corporate Transformation Initiatives in Information and Organisational Transformation, Wiley, Chichester.
28. Rahman, S. (2002), "The theory of contraints thinking process approach to developing strategies in supply chains", International Journal of Physical Distribution & Logistics Management, Vol. 32 Nos 9/10, pp. 809-28.
29. Rand, G.K. (1984), MRP, JIT and OPT, Department of Operational Research and Operations Management, Lancaster University, Lancaster.
30. Scheinkopf, L. (1999), Thinking for a Change: Putting the TOC Thinking Processes to Use, APICS Series on Constraints Management, St Lucie Press, Boca Raton, FL.
31. Tidd, J. (1998), Operation management lecture notes.
32. Tollington, T. (1998), "ABC v. TOC: Same cloth as absorption v. marginal, different style and cut?", Management Accounting, Vol. 76 No. 4, pp. 44-5.
33. Vollmann, T.E. (1986), "OPT as an enhancement to MRPII", Production and Inventory Management, pp. 38-47 (second quarter).
34. West, M., Borrill, C.S., Dawson, J., Scully, J. and Patterson, M. (2004), "The link between management of employees and patient mortality in acute hospitals", available at: http://staff.abs.aston.ac.uk/cborrill/Carolhompage.htm (accessed 3 February).
35. Willcocks, L. et al. (1997), "In pursuit of the re-engineering agenda", Public Administration, Vol. 75.
36. Worrall, A. (2003), "Clinical governance in mental health and learning disability NHS trusts", D. Occ. Psych Thesis, research conducted in association with the Professional Doctorate in Occupational Psychology at the University of East London.
37. Champy, J. (1995), Re-engineering Management, Harper Collins, London.
38. Exworthy, M. and Halford, S. (1999), Professionals and the New Managerialism in the Public Sector, Open University Press, Milton Keynes.
39. Hill, T. (1991), Production/Operations Management: Text and Cases, Prentice-Hall, Hemel, Hempstead.
40. Hurley, F.S. and Kadipasaoglu, S. (1998), "Wandering bottlenecks: speculating on the true causes", Production and Inventory Management Journal, Vol. 39 No. 4, pp. 1-4.
41. Katok, E., Serrander, T. and Wennstrom, M. (1998), "Set-up reductions through process improvement in aluminum can manufacturing", Production and Inventory Management Journal., Vol. 39 No. 4, pp. 77-82.
42. Knill, B. (1998), "Does TOC fit SCF Material handling", Journal of Engineering, Vol. 53 No. 8, pp. 30-8.