'Lean first, then automate': A framework for process improvement in pure service companies. A case study

Production Planning and Control

Volumn 23, Issue 7, 2012, Pages 513-522

  Bortolotti, Thomas ^a   Romano, Pietro ^b  

^a UNIVERSITY OF BERGAMO   (Italy)

^b UNIVERSITY OF UDINE   (Italy)

Author keywords

automation; case study; Information Systems; Lean service

Indexed keywords

AUTOMATE PROCESS; BANKING SERVICES; EMPIRICAL EVIDENCE; EMPIRICAL INVESTIGATION; LEAN MANAGEMENT; LEAN SERVICES; MANUFACTURING ENVIRONMENTS; MANUFACTURING METHODOLOGY; PROCESS IMPROVEMENT; SERVICE COMPANIES; SERVICE SECTORS; VALUE-ADDED ACTIVITY;

AUTOMATION; INDUSTRIAL RESEARCH; INDUSTRY; MANUFACTURE;

INFORMATION SYSTEMS;

EID: 84861356327     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537287.2011.640040     Document Type: Article

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