Applying lean manufacturing principles to information intensive services

International Journal of Services, Technology and Management

Volumn 5, Issue 5-6, 2004, Pages 488-506

  Apte, Uday M ^a   Goh, Chon Huat ^b  

^a SOUTHERN METHODIST UNIVERSITY   (United States)

^b RUTGERS UNIVERSITY   (United States)

Author keywords

Information intensive services; Lean principles; Performance metrics; Service productivity and quality

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL INSURANCE; INVENTORY CONTROL; OPERATIONS RESEARCH; PRODUCTIVITY; QUALITY CONTROL;

INFORMATION INTENSIVE SERVICES; LEAN PRINCIPLES; PERFORMANCE METRICES; SERVICE PRODUCTIVITY AND QUALITY;

INDUSTRIAL MANAGEMENT;

EID: 14944381127     PISSN: 14606720     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJSTM.2004.006280     Document Type: Article

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