Understanding priorities for service attribute improvement

Journal of Service Research

Volumn 15, Issue 2, 2012, Pages 199-214

  Bacon, Donald R ^a  

^a UNIVERSITY OF DENVER   (United States)

Author keywords

attribute importance; attribute utility curves; importance performance analysis

Indexed keywords

EID: 84860604292     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670511435539     Document Type: Review

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