Ambidexterity in Service Organizations: Reference Models from the Banking Industry

Industry and Innovation

Volumn 19, Issue 2, 2012, Pages 109-126

  Marabelli, Marco ^a   Frigerio, Chiara ^b   Rajola, Federico ^b  

^a BENTLEY UNIVERSITY   (United States)

^b UNIVERSITÀ CATTOLICA DEL SACRO CUORE   (Italy)

Author keywords

Ambidexterity; banking industry; process innovation

Indexed keywords

BANKING; INFORMATION AND COMMUNICATION TECHNOLOGY; INNOVATION; NUMERICAL MODEL; SERVICE SECTOR;

EID: 84858610590     PISSN: 13662716     EISSN: 14698390     Source Type: Journal    
DOI: 10.1080/13662716.2012.650881     Document Type: Review

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