Factors affecting e-government adoption in the state of Qatar

Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems: Global Information Systems Challenges in Management, EMCIS 2010

Volumn , Issue , 2010, Pages

  Al Shafi, Shafi ^a   Weerakkody, Vishanth ^a  

^a BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

Adoption; E government; Qatar; Utaut

Indexed keywords

ADOPTION; ADOPTION AND DIFFUSION; BAD PRACTICES; E-GOVERNMENT; E-GOVERNMENT SERVICES; ELECTRONIC GOVERNMENT; FACILITATING CONDITIONS; GOVERNMENT AGENCIES; HIGH COSTS; PRIMARY DATA; QATAR; RELIABILITY TEST; SERVICE DELIVERY; SOCIAL INFLUENCE; UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY; UTAUT;

DEVELOPING COUNTRIES; INFORMATION SERVICES; INFORMATION SYSTEMS; REGRESSION ANALYSIS; RESEARCH;

GOVERNMENT DATA PROCESSING;

EID: 84857615868     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (88)

1. Affisco, J. F. & Soliman, K. S. "E-government: a strategic operations management framework for service delivery, " Business Process Management Journal, 12, 2006, pp. 13-21.
2. Agarwal, R. and Prasad, J. "The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies, " Decision Sciences, (28:3), 1997. Pp. 557-583.
3. Agarwal, R. and Prasad, J. "A conceptual and operational definition of personal innovativeness in the domain of information technology, " Information Systems Research, (9:2), 1998. Pp. 204-215.
4. Ajzen, I. "The Theory of Planned Behaviour, " Organizational Behavior and Human Decision Processes (50:2), 1991, pp. 179-211.
5. st Hawaii International Conference on System Sciences, 2008.
6. Al-Shafi, S. "Free Wireless Internet park Services: An Investigation of Technology Adoption in Qatar from a Citizens' Perspective, " Journal of Cases on Information Technology, (10), 2008, pp. 21-34.
7. th Americas Conference on Information Systems (AMCIS 2008), Toronto, Ontario, 2008.
8. Al-Sebie, M., and Irani, Z. Technical and organisational challenges facing transactional e-Government systems: an empirical study, Electronic Government, An International Journal, (2:3), pp. 247-276.
9. Benbasat, I., and Barki, H. Quo Vadis, TAM? Journal of the AIS, (8:4), 2007, 211-218.
10. Carter, L., and Weerakkody, V. "E-Government Adoption: A Cultural Comparison, " Information Systems Frontiers, Springer, (10:4), 2008, pp. 473-482.
11. Carter, L., and Bélanger, F. "The utilization of e-government services: citizen trust, innovation and acceptance factors, " Information Systems Journal, (15), 2005, pp. 5-26.
12. Carter, L., Schaupp, L., and Evans, A. "Antecedents to E-File Adoption: The US Perspective, " Proceedings of the 41st Hawaii International Conference on System Sciences, 2008, pp. 216-216.
13. Chau, P.Y.K. and Hu, P. J. H. "Information Technology Acceptance by Individual Professionals: A Model Comparison Approach, " Decision Sciences, (32:4), 2001, pp. 699-719.
14. Chen, C., Tseng, S. and Huang, H. "A comprehensive study of the digital divide phenomenon in Taiwanese government agencies, " International Journal of Internet and Enterprise Management, (4:3), 2006, pp. 244-256.
15. Chircu, A. M., and Lee, D. H-D. "E-government: Key Success Factors for Value Discovery and Realisation, " E- Government, an International Journal, (2:1), 2005, pp. 11-25.
16. Choudrie, J., and Dwivedi, Y."A Survey of Citizens Adoption and Awareness of E-Government Initiatives, The Government Gateway: A United Kingdom Perspective, " E-Government Workshop, Brunel University, West London, 2005.
17. Choudrie, J. and Lee, H. "Broadband development in South Korea: institutional and cultural factor, " European Journal of Information Systems, (13:2), 2004. pp. 103-114.
18. Choudrie, J., Weerakkody, V., and Jones, S. "Realising e-government in the UK: rural and urban challenges, " Journal of Enterprise Information Management, (18), 2005, pp. 568-585.
19. Colesca, S. E., and Dobrica, L. "Adoption and use of e-government services: the case of Romania, " Journal of Applied Research and Technology, (6:3), 2008, pp. 204-217.
20. Compeau, D. R., and Higgins, C. A. "Computer Self-Efficacy: Development of a Measure and Initial Test, " MIS Quarterly, (19:2), 1995, pp. 189-211.
21. Compeau, D. R., and Higgins, C. A. and Huffs, S. "Social cognitive theory and individual reactions to computing technology: a longitudinal study, " MIS Quarterly (23:2), 1999, pp. 145-158.
22. Cornford, T., and Smithson, S. Project Research in Information Systems: A Student's Guide, London: Macmillan Press, 1997.
23. Cross, M. (2007). £5M E-Government Awareness Campaign Flops. The Guardian, Available from http://www.guardian.co.uk/technology/2006/oct/12/ marketingandpr.newmedia. [Accessed 15 April 2008].
24. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. "Extrinsic and Intrinsic Motivation to Use Computers in the Workplace, " Journal of Applied Social Psychology, (22:14), 1992, pp. 1111-1132.
25. Davis, F. D. "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, " MIS Quarterly, (13:3), 1989, pp. 319-339.
26. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models, " Management Science, (35:8), 1989, pp. 982-1003.
27. Davison, R. M., Wagner, C., and Ma, L. C. "From government to e-government: a transition model, " Information Technology & People, (18:3), 2005, pp. 280-299.
28. Dillon, A. and Morris, M. " User acceptance of information technology: theories and models, " In: M. Williams (ed.), ARIST, 31, (M. Williams, ed.), Medford, NJ: Information Today, 1996.
29. Dwivedi, Y., and Weerakkody, V. "Examining the factors affecting the adoption of broadband in the Kingdom of Saudi Arabia, " Electronic Government, An International Journal, (4:1), 2007, pp. 43-58.
30. Dwivedi, Y., Papazafeiropoulou, A., and Gharavi, H. "Socio-Economic Determinants of Adoption of the Government Gateway Initiative in the UK", Electronic Government, (3:4), 2006, pp. 404-419.
31. Dwivedi, Y and Irani, Z. "Understanding the Adopters and Non-adopters of Broadband, " Communications of the ACM, (52:1), 2009, pp. 122-125.
32. nd edition), Sagem Publications, London, UK, 2005.
33. Fishbein, M., and Ajzen, I. Belief, Attitude, Intention and Behaviour: An Introduction to Theory and Research, Addison-Wesley, Reading, MA, 1975.
34. Fu, J. Farn, C. and Chao, W. Acceptance of electronic tax filing: A study of taxpayer intentions Information and Management (43), 2006, pp. 109-126.
35. Fuchs, C. "Towards a Global Sustainable Information Society (GSIS)?, " In: TtripleC, (4:1), 2006, pp.40-99.
36. Gefen, D., and Straub, D.W. "Gender differences in the perception and use of e-mail: An extension to the technology acceptance model, " MIS Quarterly, (21:4), 1997, pp. 389-401.
37. Gilbert D., Balestrini, P. and Littleboy, D. (2004) Barriers and Benefits in the Adoption of E-government. International Journal of Public Sector Management 17(4:5), 2005, pp. 286-301.
38. Grönlund, A. & Horan, T. "Introducing egov: history, definitions and issues, " Communications of the Association for Information Systems, 15(May), 2005, Article 39.
39. Hinton, P. R., Brownlow, C., McMurvay, I., and Cozens, B. SPSS explained, East Sussex, England: Routledge Inc, 2004.
40. Horton, R. P., Buck, T., Waterson, P. E., and Clegg, C. W. "Explaining intranet use with the technology acceptance model, " Journal of Information Technology, (16:4), 2001, pp. 237-249.
41. Huang, Z. "A comprehensive analysis of U.S. counties' e-Government portals: development status and functionalities, " European Journal of Information Systems, (16), 2007, pp. 149-164.
42. IctQatar. The Supreme Council of Information & Communications Technology (ictQATAR), Available From http://www.ict.gov.qa/output/page10.asp, 2009.
43. Ifinedo, P. and Davidrajuh, R. "Digital divide in Europe: assessing and comparing the e-readiness of a developed and an emerging economy in the Nordic region, " Electronic Government: An International Journal, (2:2), 2005, pp. 111-133.
44. InfoDev. The e-Government Handbook for Developing Countries. Available From http://www.cdt.org/egov/handbook, 2002.
45. Irani, Z., Love, P.E.D. and Jones, S. Learning Lessons From Evaluating Egovernment: Reflective Case Experiences That Support Transformational Government. The Journal of Strategic Information Systems 17(2), 2008, pp. 155-164.
46. Irani, Z., Elliman, T. and Jackson, P. Electronic Transformation of Government in the UK: A Research Agenda. European Journal of Information Systems 16(4), 2007, pp. 327-335.
47. th Hawaii International Conference on System Science, Hawaii, 2006.
48. Jackson, S., and Scott, S. "Gender, " 2001, London: Routledge.
49. John, J., and Jin-Wan, S. "E-government in South Korea: planning and implementation, " Electronic Government, an International Journal, (2:2), 2005, pp. 188-204.
50. Lee, S. M., Tan, X., and Trimi, S. "Current practices of leading e-Government countries, " Communications of the ACM, (48:10), 2005, pp. 99-104.
51. Leung, W, C. "How to conduct a survey, " Student BMJ, (9), 2001, pp. 143-145.
52. Liinamaa, K., Nuutinen, J., Sutinen, E.M and Vanharanta, H. "Collaborative Strategic Planning on-line, " PsychNology Journal. (2:2), 2004, pp. 242 - 254.
53. Loo, W. H., Yeow, P., and Chong, S. C. "User acceptance of Malaysian government multipurpose smartcard applications, " Government Information Quarterly, (26), 2009, pp. 358-367.
54. Lu, J., Yu, C. S., Liu, C., and Yao, J. E. "Technology acceptance model for wireless internet, " Internet research: Electronic networking application and policy, 13(3), 2003, pp. 206-222.
55. Macintosh, A. "Characterizing e-participation in policy-making". Proceedings of the 37th Annual Hawaii International Conference on System Sciences. Computer Society Press. 2004.
56. Macintosh, A. and Whyte, A. "Towards an Evaluation Framework for eParticipation, " Transforming Government: People, Process and Policy, (2:1), 2008, pp. 16-30.
57. Mathieson, K. "Predicting user intensions: Comparing the technology acceptance model with the theory of planned behavior, " Information Systems Research, (2: 3), 1991. pp. 173-191.
58. Mathieson, K., Peacock, E., and Chin, W. W. "Extending the technology acceptance model: The influence of perceive user resources, " The Database for Advances in Information Systems, (32:3), 2001, pp. 86-112.
59. Miles, M., and Huberman, A. Qualitative Data Analysis, (2nd Ed). Thousand Oaks, Sage, 1994.
60. Moon, M. J. "The evolution of e-government among municipalities: rhetoric or reality, " Public Administration Review, (4), 2002, pp. 424-433.
61. Moore, G. and Benbasat, I. Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research (2), 1991, pp.173-191.
62. Morgan, D.H.J. "Gender, " In R. Burgess (ED.), Key variables in social investigation, 2000, London: Routledge.
63. Morris, M. G. and Venkatesh, V. "Age differences in technology adoption decisions: Implications for a changing work force, " Personnel Psychology, 53, 2000. pp. 375-403.
64. Qatar Statistics Authority (QSA). (2009). Population pyramid, available from http://www.qsa.gov.qa/eng/populationpyramid/PopulationPyramid.htm.
65. Reffat, R."Developing a Successful E-Government, " (Working Paper): University Of Sydney, Australia, 2003.
66. Rogers, E. Diffusion of Innovations, Free Press, New York, 2003.
67. Rowe, G. & Frewer, L. J. "Public Participation Methods: A Framework for Evaluation, " Science, Technology, & Human Value, (25:1), 2000, pp. 3-29.
68. Sahraoui, S. "E-Government in the Arabian Gulf: Government Transformation vs. Government Automation, " e-Government Workshop, 2005, Brunel University, West London UB8 3PH, UK.
69. Sæbø, Ø., Rose, J., and Flak, L.S. " The shape of eParticipation: Characterizing an emerging research area, " Government Information Quarterly, 25, 2008, pp. 400-428.
70. Seifert, J., and Petersen, E. "The Promise of all Things E? Expectations and Challenges of Emergent E-Government, " Perspectives on Global Development and Technology, (1:2), 2002, pp. 193-213.
71. Taylor, S., and Todd, P. A. "Assessing IT Usage: The Role of Prior Experience, " MIS Quarterly, (19:2), 1995, pp. 561-570.
72. Thompson, R. L., Higgins, C. A., and Howell, J. M. "Personal Computing: Toward a Conceptual Model of Utilization, " MIS Quarterly, (15:1), 1991, pp. 124-143.
73. Thomas, J. C., and Streib, G. "The new face of government: Citizen-initiated contacts in the era of E-government, " Journal of Public Administration Research and Theory, (13:1), 2003, pp. 83.
74. Tornatzky, L.G. and Klein, K.J. Innovation characteristics and innovation adoption implementation: A meta-analysis of findings. IEEE Transactions on Engineering Management 29(1), 1982, pp. 28-45.
75. UN. World public sector report: Global E-government Readiness, from E-Government to E-Inclusion. New York, 2005.
76. UN. World public sector report: UN E-Government survey, From E-Government To Connected Governance. New York, 2008.
77. Venkatesh, V., and Davis, F. D. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies, " Management Science (45:2), 2000, pp.342-365.
78. Venkatesh, V., Brown, S. A., Maruping, L. M., and Bala, H. "Predicting Different Conceptualizations of Systems Use: The Competing Roles of Behavioural Intention, Facilitating Conditions and Behavioural Expectation, " MIS Quarterly, (32:3), 2008, pp. 483-502.
79. Venkatesh, V., Morris, M., and Ackerman, P.L. "A Longitudinal Field Investigation of Gender Differences in Individual Technology Adoption Decision Making Processes, " Organizational Behavior and Human Decision Processes, (83:1), 2000, pp. 33-60.
80. Venkatesh, V., Morris, M., Davis, G., and Davis, F. "User Acceptance of Information Technology: Toward a Unified View, " MIS Quarterly, (27:3), 2003, pp. 425-478.
81. Verhagen, T., Meents, S. and Tan, Y. "Perceived Risk and Trust Associated with Purchasing at Electronic Marketplaces, " Serie ResearchMemoranda 0001, Free University Amsterdam, Faculty of Economics, Business Administration and Econometrics, 2006.
82. Warkentin, M., Gefen, D., Pavlou, P. and Rose, M. Encouraging Citizen Adoption of e-Government by Building Trust. Electronic Markets 12, 2002, pp. 157-162.
83. Waller, P., Livesey, P., and Edin, K. "e-Government in the Service of Democracy, " ICA Information, 2001, pp. 74.
84. Wang, Y. S., Wang, Y. M., Lin, H. H., and Tang, T. I. "Determinants of user acceptance of internet banking: An empirical study, " International Journal of Service Industry Management, (14:5), 2003, pp. 501-519.
85. Welch, E. W., Hinnant, C. C., and Moon, M. "Linking Citizen Satisfaction with E-Government and Trust in Government, " Journal of Public Administration Research and Theory, (15:3), 2005, pp. 371-391.
86. Weerakkody, V., and Dhillon, G. "Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context, " International Journal of Electronic Government Research, (4:4), 2008, pp. 1-16.
87. Yin, R. Case study research: Design and methods, (4th Edition). London: Sage Publications, 2008.
88. Zakareya, E., and Irani, Z. "E-government adoption: Architecture and barriers, " Business Process Management Journal, (11:5), 2005, pp. 589-611.