How different is professional service operations management?

Journal of Operations Management

Volumn 30, Issue 1-2, 2012, Pages 1-11

  Lewis, Michael A ^a   Brown, Andrew D ^b  

^a UNIVERSITY OF BATH   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Case field study; Organisational behavior; Productivity; Service operations

Indexed keywords

COMMODITIZATION; CUSTOMER INTERACTION; EMPLOYEE BEHAVIOR; EXPLORATORY RESEARCH; IN-DEPTH STUDY; OPERATIONS MANAGEMENT; ORGANISATIONAL BEHAVIOR; ORGANISATIONAL STRUCTURE; PARTNERSHIP MODELS; PROCESS THROUGHPUT; PROFESSIONAL SERVICES; SERVICE CUSTOMIZATION; SERVICE OPERATIONS; SERVICE PACKAGE;

BEHAVIORAL RESEARCH; PRODUCTIVITY;

PROFESSIONAL ASPECTS;

EID: 84857368386     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2011.04.002     Document Type: Article

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