Influence factors for operational control and compensation in professional service firms

Journal of Operations Management

Volumn 26, Issue 5, 2008, Pages 669-688

  Goodale, John C ^a   Kuratko, Donald F ^b   Hornsby, Jeffrey S ^c  

^a UNIVERSITY OF OREGON   (United States)

^b INDIANA UNIVERSITY   (United States)

^c KANSAS STATE UNIVERSITY   (United States)

Author keywords

Agency theory; Control strategy; Customer service; Logistic regression; Professional service firms

Indexed keywords

FOOD PROCESSING; FORECASTING; MATERIALS HANDLING; PERSONNEL;

COMPENSATION SCHEMES; CONTROL STRATEGIES; INFLUENCE FACTORS; LOGISTIC REGRESSION (LR); MODERATING EFFECTS; MODERATING FACTORS; OPERATIONAL CHALLENGES; OPERATIONAL CONTROL; PROFESSIONAL SERVICE PROVIDERS; PROGRAMMABILITY; SERVICE FIRMS; SERVICE OPERATIONS;

PROFESSIONAL ASPECTS;

EID: 48749086578     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2007.12.001     Document Type: Article

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