The role of satisfaction and emotional response in the choice mechanisms of suburban natural-areas users

Environmental Management

Volumn 49, Issue 1, 2012, Pages 174-191

  Lopez Mosquera, Natalia ^a   Sanchez, Mercedes ^a  

^a PUBLIC UNIVERSITY OF NAVARRE   (Spain)

Author keywords

Decision structure; Emotions; Means end chain theory; Satisfaction; Suburban natural areas

Indexed keywords

AFFECTIVE STATE; COGNITIVE MECHANISMS; DECISION-MAKING STRUCTURE; EMOTIONS; LEVEL OF SATISFACTION; MEANS-END CHAIN THEORY; NATURAL AREAS; POTENTIAL BENEFITS; PSYCHOLOGICAL HEALTH; PSYCHOLOGICAL WELL-BEING; PUBLIC GOODS; QUALITY OF LIFE; SATISFACTION; SCENIC BEAUTY; SOCIAL AWARENESS; SOCIAL COST; SOCIAL RELATIONSHIPS;

HEALTH CARE; PARKS;

BEHAVIORAL RESEARCH;

COGNITION; DECISION MAKING; PSYCHOLOGY; QUALITY OF LIFE; SUBURBAN AREA;

ADULT; AGED; ARTICLE; AWARENESS; COGNITION; CONTROLLED STUDY; COST CONTROL; DECISION MAKING; EMOTIONALITY; FEMALE; HEALTH CARE COST; HUMAN; MALE; MENTAL HEALTH; MORALITY; PSYCHOLOGICAL WELL BEING; SATISFACTION; SOCIAL BEHAVIOR; SOCIAL ENVIRONMENT; SOCIAL INTERACTION; SPORT; SUBURBAN AREA;

CONSERVATION OF NATURAL RESOURCES; DECISION MAKING; ENVIRONMENT; HUMANS; PERCEPTION; PERSONAL SATISFACTION; RECREATION; SPAIN;

EID: 84856692928     PISSN: 0364152X     EISSN: 14321009     Source Type: Journal    
DOI: 10.1007/s00267-011-9753-x     Document Type: Article

References (106)

1. JS Akama D Mukethe 2003 Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park Tourism Management 24 73 81 (Pubitemid 36166796)
2. JE Araña CJ León 2008 Do emotions matter? Stability of preferences under anchoring and emotional intensity effects Ecological Economics 66 700 771
3. JE Araña CJ León 2009 Understanding the use of non-compensatory decision rules in discrete choice experiments: the role of emotions Ecological Economics 68 2316 2326
4. Audenaert A, Steenkamp J (1997) A consumer-oriented approach to the marketing of food products: application of means-end chain theory to the consumption of beef. In: Wierenga B, Van Tilburg A, Grunert K, Steenkamp JB, Wedel M (eds) Agricultural marketing and consumer behaviour in a changing world. Kluwer Academic
5. R Bagozzi P Dabholkar 1994 Consumer recycling goals and their effect on decisions to recycle: a mean end chain analysis Psychology and Marketing 11 1 28
6. RP Bagozzi PA Dabholkar 2000 Discursive psychology: an alternative conceptual foundation to means-end chain theory Psychology and Marketing 17 535 586
7. R Bagozzi H Baumgartner R Pieters 1998 Goal-directed emotions Cognition and Emotion 12 1 26 (Pubitemid 128467529)
8. R Bagozzi M Gopinath PU Nyer 1999 The role of emotions in marketing Journal of Academy of Marketing Science 27 184 206
9. R Barrena M Sánchez 2009 Consumption frequency and degree of abstraction: a study using the laddering technique on beef consumers Food Quality and Preference 20 144 155
10. K Bernarth A Roschewitz 2008 Recreational benefits of urban forests: explaining visitors' willingness to pay in the context of the theory of planned behavior Journal of Environmental Management 89 155 166
11. JE Bigné L Andreu 2004 Modelo cognitivo-afectivo de la satisfacción en servicios de ocio y turismo Cuadernos de Economía y Dirección de la Empresa 21 89 120
12. JE Bigné L Andreu J Gnoth 2005 The theme park experience: an analysis of pleasure, arousal and satisfaction Tourism Management 26 833 844 (Pubitemid 41447663)
13. H Bourne M Jenkins 2005 Eliciting manager's personal values: an adaptation of the laddering interview method Organizational Research Methods 8 410 428 (Pubitemid 41441481)
14. G Brown 2005 Mapping spatial attributes in survey research for natural resource management: methods and applications Society and Natural Resources 18 17 39 (Pubitemid 40117729)
15. G Brown C Raymond 2007 The relationship between place attachment and landscape values: toward mapping place attachment Applied Geography 27 89 111 (Pubitemid 46238328)
16. J Burgess CM Harrison M Limb 1988 People, parks and urban green: a study of popular meanings and values for open spaces in the city Urban Studies 25 455 473 (Pubitemid 19291348)
17. CY Chang 1997 Using to computer simulation to manage the crowing problem in parks: a study Landscape and Urban Planning 37 147 161
18. A Chiesura 2004 The role of urban parks for the sustainable city Landscape and Urban Planning 68 129 138 (Pubitemid 38362153)
19. C Chiu 2005 Applying means-end chain theory to eliciting system requirements and understanding users' perceptual orientations Information and Management 42 455 468
20. GM Chryssohoidis A Krystallis 2005 Organic consumers' personal values research: testing and validating the list of values (LOV) scale and implementing a value-based segmentation task Food Quality and Preference 16 585 599 (Pubitemid 40975886)
21. M Cogoy 1999 The consumer as a social and environmental actor Ecological Economics 28 385 398 (Pubitemid 29174694)
22. RW Coles SC Bussey 2000 Urban forest landscapes in the UK-progressing the social agenda Landscape and Urban Planning 52 181 188 (Pubitemid 32103120)
23. MA Coogan KH Karash T Adler J Sallis 2007 The role of personal values, urban form, and auto availability in the analysis of walking for transportation American Journal of Health Promotion 21 4 363 370 (Pubitemid 46411274)
24. AIA Costa M Dekker WMF Jongen 2004 An overview of means-end theory: potential application in consumer-oriented food product design Trends in Food Science and Technology 15 403 415 1:CAS:528:DC%2BD2cXjs1CntLk%3D (Pubitemid 38583556)
25. JJ Cronin MK Brady GTM Hult 2000 Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments Journal of Retailing 76 193 218
26. GC Daily 2000 Management objectives for protection of ecosystem services Environmental Science Policy 3 333 339
27. M Davenport W Borrie W Freimund R Manning 2002 Assessing the relationship desired experiences and support for management actions at Yellowstone National Park using multiple methods Journal of Park and Recreation Administration 20 51 64
28. C De Rojas C Camarero 2008 Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center Tourism Management 29 525 537
29. S Del Saz C Suárez 1998 El valor del uso recreativo de espacios naturales protegidos: aplicación del método de valoración contingente al Parque Natural de l'Albufera Revista Española de Economía Agraria 182 239 272
30. S Del Saz-Salazar P Rausell-Köster 2008 A double-hurdle model of urban green areas valuation: dealing with zero responses Landscape and Urban Planning 84 241 251 (Pubitemid 351199896)
31. Driver BL, Brown PJ (1975) A social-psychological definition of recreation demand, with implications for recreation resource planning: assessing demand for outdoor recreation. United States Department of the Interior, Washington, DC, pp 65-88
32. D Earnhart 2001 Combining revealed and stated preference methods to value environmental amenities at residential locations Land Economics 77 12 29 (Pubitemid 32300683)
33. PM Farré 2003 El valor de uso recreativo de los espacios naturales protegidos. Una aplicación de los métodos de valoración contingente y del coste de viaje Estudios de Economía Aplicada 21 297 320
34. L Fleishman E Fleitelson 2009 An application of the recreation level of service approach to forest in Israel Landscape and Urban Planning 89 86 97
35. L Fleishman R Donnelly J Fay R Reeves 2007 Applications of nestedness analyses to biodiversity conservation in developing landscapes Landscape and Urban Planning 81 271 281 (Pubitemid 46891115)
36. R Ford K Williams I Bishop T Webb 2009 A value basis for the social acceptability of clearfelling in Tasmania, Australia Landscape and Urban Planning 90 196 206
37. A Gidlöf-Gunnarsson E Öhrström 2007 Noise and well-being in urban residential environments: the potential role of perceived availability to nearby green areas Landscape and Urban Planning 83 115 126 (Pubitemid 47632904)
38. P Gobster L Westphal 2004 The human dimensions of urban greenways: planning for recreation and related experiences Landscape and Urban Planning 68 147 165 (Pubitemid 38334745)
39. B Golicnik TC Ward 2010 Emerging relationships between design and use of urban park spaces Landscape and Urban Planning 94 38 53
40. González A (2002) La preocupación por la calidad del medio ambiente. Un modelo cognitivo sobre la conducta ecológica. Tesis doctoral Universidad Complutense de Madrid, Madrid, Spain
41. KG Grunert SC Grunert 1995 Measuring subjective meaning structures by the laddering method: theorical considerations and methodological problems International Journal of Research in Marketing 12 209 225
42. J Gutman 1982 A means-end chain model based on consumer categorization processes Journal of Marketing 46 60 72
43. N Hanley R Ready S Colombo F Watson M Stewart E Bergmann 2009 The impacts of knowledge of the past on preferences for future landscape change Journal of Environmental Management 90 1404 1412
44. CC Harris G Brown 1992 Gain, loss, and personal responsibility: the role of motivation in resource valuation decision-making Ecological Economics 5 73 92
45. Hinkle DN (1965) The change of personal constructs from the viewpoint of a theory of construct implications. Unpublished doctoral dissertation, Ohio State University, Columbus, OH
46. Howard JA (1977) Consumer behaviour: application of theory. McGraw-Hill, New York, NY
47. S Hwang C Lee HJ Chen 2005 The relationship among tourists' involvement, place attachment and interpretation satisfaction in Taiwan's national parks Tourism Management 26 143 156 (Pubitemid 39637535)
48. A Jabarin S Damhoureyeh 2006 Estimating the recreational benefits of Dibeen National Park in Jordan using contingent valuation and travel cost methods Pakistan Journal of Biological Sciences 9 2198 2206 (Pubitemid 44759658)
49. C Jim WY Chen 2006 Recreation-amenity use and contingent valuation of urban greenspaces in Guangzhou, China Landscape and Urban Planning 75 81 96 (Pubitemid 43042376)
50. LR Kalhe 1985 The nine nations of North America and the value basis of geographic segmentation Journal of Marketing 50 37 47
51. BP Kaltenborn T Bjerke 2002 Associations between environmental value orientations and landscape preferences Landscape and Urban Planning 59 1 11 (Pubitemid 34215653)
52. S Kaplan 1995 The restorative benefits of nature: toward an integrative framework Journal of Environmental Psychology 15 169 182
53. Kaplan R, Kaplan S (1989) The experience of nature: a psychological perspective. Cambridge University Press, New York, NY
54. Kelly G (1955) The psychology of personal constructs. Norton, New York, NY
55. Z Kovacs C LeRoy D Fischer S Lubarsky W Burke 2006 How do aesthetics affect our ecology? Journal of Ecological Anthropology 10 61 65
56. K Kreninchyn 2006 The only place to go and be in the city: women talk about exercise, being outdoors, and the meaning of a large urban park Health and Place 12 631 643
57. F Laros J Steenkamp 2005 Emotions in consumer behaviour: a hierarchical approach Journal of Business Research 58 1437 1445 (Pubitemid 41200337)
58. Lazarus RS (1991) Emotion and adaptation. Oxford University Press, New York, NY
59. C Lee S Han 2002 Estimating the use and preservation values of national parks tourism resources using contingent valuation method Tourism Management 23 531 540
60. JA Lee G Soutar J Louviere 2007 Measuring values using best-worst scaling: the LOV example Psychology and Marketing 24 1043 1058
61. P Leppard C Russel D Cox 2004 Improving means-end-chain studies by using a ranking method to construct hierarchical value map Food Quality and Preference 15 489 497 (Pubitemid 38456230)
62. N López-Mosquera M Sánchez 2011 The influence of personal values in the economic-use valuation of peri-urban green spaces: an application of the means-end chain theory Tourism Management 32 875 889
63. N Lynn R Brown 2003 Effects of recreational use impacts on hiking experiences in natural areas Landscape and Urban Planning 64 77 87 (Pubitemid 36568076)
64. J Maas RA Verheij 2007 Are health benefits of physical activity in natural environments used in primary care by general practitioners in the Netherlands? Urban Forestry and Urban Greening 6 227 233 (Pubitemid 47575974)
65. RE Manning 2003 What to do about crowding and solitude in parks and wilderness? A reply to Stewart and Cole Journal Leisure Research 35 119 127
66. LC Manzo 2003 Beyond house and haven: Toward a revisioning of emotional relationships with places Journal of Environmental Psychology 23 47 61 (Pubitemid 36351863)
67. F Mayer C Frantz 2004 The connectedness to nature scale: a measure of individuals' feeling in community with nature Journal of Environmental Psychology 24 503 515 (Pubitemid 40317304)
68. Miele M, Parisi V (2000, March) Consumer concerns about animal welfare and food choice. Italian report on laddering interviews
69. G Mill T Van Rensburg S Hynes C Dooley 2007 Preferences for multiple use forest management in Ireland: citizen and consumer perspectives Ecological Economics 60 642 653 (Pubitemid 44960683)
70. M Múgica J De Lucio 1996 The role of on-site experience on landscape preferences. A case study at Doñana National Park (Spain) Journal of Environmental Management 47 229 239
71. M Neuvomen T Sievänen S Tönnes T Koskela 2007 Access to green areas and the frequency of visits-a case study in Helsinki Urban Forestry and Urban Greening 6 235 237
72. D Oguz 2000 User surveys of Ankara's urban park Landscape and Urban Planning 52 165 171 (Pubitemid 32103118)
73. RL Oliver 1980 A cognitive model of the antecedents and consequences of satisfaction decisions Journal of Marketing Research 17 460 469
74. Oliver RL (1997) Satisfaction: a behavioral perspective on the consumer. McGraw-Hill, New York, NY
75. Olson JC, Reynolds TJ (1983) Understanding consumers' cognitive structure: implications for advertising strategy. In: Percy L, Woodside A (eds) Advertising and consumer psychology. Lexington Books, Lexington, MA
76. P Oom do Valle J Albino J Mendes M Guerreiro 2006 Tourist satisfaction and destination loyalty intention: a structural and categorical analysis International Journal Science and Applied Management 1 25 44
77. S Pan C Ryan 2007 Mountain areas and visitor usage-motivations and determinants satisfaction: the case of Pirongia forest park, New Zeland Journal of Sustainable Tourism 15 3 288 308 (Pubitemid 46971369)
78. R Pieters H Baumgartner D Allen 1995 A means-end chain approach to consumer goal structures International Journal of Research in Marketing 12 227 244
79. J Pooley M O'Connor 2000 Environmental education and attitudes: emotions and beliefs are what is needed Environment and Behaviour 32 711 724
80. A Purcell 1992 Abstract and specific physical attributes and the experience of landscape Journal of Environmental Management 34 159 177
81. J Rausell G Pratt 1980 A description of the affective quality attributed to environments Journal of Personality and Social Psychology 38 311 322
82. Relph E (1976) Place and placelessness. Pion, London, UK
83. T Reynolds J Gutman 1988 Laddering theory: method, analysis and interpretation Journal of Advertising Research 28 11 31
84. M Richins 1997 Measuring emotions in the consumption experience Journal of Consumer Research 24 127 146 (Pubitemid 127116980)
85. I Rodríguez H San Martín 2008 Tourist satisfaction: a cognitive-affective model Annals of Tourism Research 35 551 573
86. P Roovers M Hermy H Gulinck 2002 Visitors profile, perceptions and expectations in forest from a gradient of increasing urbanisation in central Belgium Landscape and Urban Planning 59 129 145 (Pubitemid 34523157)
87. C Russell I Flight P Leppard V Van Lawick J Syrette D Cox 2004 A comparison of paper-and-pencil and computerized methods of hard laddering Food Quality and Preference 15 279 291 (Pubitemid 38089221)
88. G Sanesi F Chiarello 2006 Residents and urban green spaces. The case of Bari Urban Forestry and Urban Greening 4 125 134 (Pubitemid 46107081)
89. D Smeesters L Warlop G Cornelissen P Vanden Abeele 2003 Consumer motivation to recycle when recycling is mandatory: two explanatory studies Journal of Economy and Management 48 451 468 (Pubitemid 37457653)
90. P Stern T Dietz T Abel G Guagnano L Kalof 1999 A value-belief-norm theory of support for social movements: the case of environmental concern Human Ecology Review 6 81 97 (Pubitemid 30063391)
91. F Ter Hofstede A Audenaert J Steenkamp M Wedel 1998 An investigation into the association pattern technique as a quantitative approach to measuring means-end chain International Journal of Research in Marketing 15 37 50 (Pubitemid 128176513)
92. A Togridou T Hovardad J Pantis 2006 Determinants of visitors' willingness to pay for the National Marine Park of Zakynthos, Greece Ecological Economics 60 308 319 (Pubitemid 44548365)
93. J Tonge S Moore 2007 Importance-satisfaction analysis for marine-park hinterlands: a western Australian case study Tourism Management 28 768 776
94. M Tsiros V Mittal 2000 Regret: a model of its antecedents and consequences in consumer decision making Journal of Consumer Research 26 401 417
95. L Tyrväinen H Vaänanen 1998 The economic value of urban forest amenities: an application of the contingent valuation method Landscape and Urban Planning 43 105 118 (Pubitemid 29020276)
96. L Tyrväinen K Mäikinen J Schipperijn 2007 Tools for mapping social values of urban woodlands and other areas Landscape and Urban Planning 79 5 19 (Pubitemid 44830081)
97. M Velarde G Fry M Tveit 2007 Health effects of viewing landscapes-landscape types in environmental psychology Urban forestry and Urban Greening 6 199 212 (Pubitemid 47575976)
98. J Vining H Schroeder 1989 The effects of perceived crowding, resource scarcity, and information bias on emotions and environmental decisions Environmental Management 13 199 206 (Pubitemid 19122005)
99. BA Walker JC Olson 1991 Means-end chains: connecting products with self Journal of Business Research 22 2 111 119
100. DR Williams JJ Vaske 2002 The measurement of place attachment: Validity and generalisability of a psychometric approach Forest Science 49 830 840 (Pubitemid 37546319)
101. C Winter M Lockwood 2005 A model for measuring natural area values and park preferences Environmental Conservation 32 1 9
102. S Winter H Prozesky K Esler 2007 A case study of landholder attitudes and behaviour toward the conservation of renosterveld, a critically endangered vegetation type in Cape Floral Kingdom, South Africa Journal of Environmental Management 40 46 61 (Pubitemid 46870589)
103. S Yilmaz M Zengin N Yildiz 2007 Determination of user profile at city parks: a sample from Turkey Building and Environment 42 2325 2332
104. S Young B Feigin 1975 Using the benefit chain for improved strategy formulation Journal of Marketing 39 72 74
105. X Zhu S Pfueller P Whitelaw 2010 Spatial differentiation of landscape values in the Murray River Region of Victoria, Australia Environmental Management 45 896 911
106. E Zube 1987 Environmental perception and contemporary perceptual theory Landscape Ecology 1 37 45