A proposal for a structured approach for cross-company teamwork: A case study of involving the customer in service innovation

Research in Engineering Design

Volumn 22, Issue 3, 2011, Pages 153-171

  Rexfelt, Oskar ^a   Almefelt, Lars ^a   Zackrisson, Daniel ^b   Hallman, Teres ^b   Malmqvist, Johan ^a   Karlsson, Marianne ^a  

^a CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

^b VOLVO AERO CORPORATION   (Sweden)

Author keywords

Case study; Co creation; Experiment; Methodology; Service design

Indexed keywords

CO-CREATION; ENGINEERING DESIGN; FOCUS GROUPS; IDEA GENERATION; MANUFACTURING FIRMS; METHODOLOGY; PLANNING AND EXECUTION; PROBLEM ANALYSIS; RESEARCH QUESTIONS; RESEARCH TEAMS; SERVICE DESIGN; SERVICE DEVELOPMENT; SERVICE INNOVATION; STRUCTURED APPROACH; WORK PRACTICES;

AUTOMOTIVE INDUSTRY; ENGINEERING RESEARCH; EXPERIMENTS;

INDUSTRIAL RESEARCH;

EID: 80054950173     PISSN: 09349839     EISSN: 14356066     Source Type: Journal    
DOI: 10.1007/s00163-011-0104-y     Document Type: Article

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