Service quality, customer satisfaction, and customer loyalty in Indian commercial banks

Journal of Entrepreneurship

Volumn 18, Issue 1, 2009, Pages 47-64

  Lenka, Usha ^a   Suar, Damodar ^a   Mohapatra, Pratap K J ^a  

^a INDIAN INSTITUTE OF TECHNOLOGY   (India)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 65249101676     PISSN: 09713557     EISSN: 09730745     Source Type: Journal    
DOI: 10.1177/097135570801800103     Document Type: Article

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