The effect of critical success factors on IT governance performance

Industrial Management and Data Systems

Volumn 111, Issue 9, 2011, Pages 1418-1448

  Nfuka, Edephonce N ^a   Rusu, Lazar ^a  

^a STOCKHOLM UNIVERSITY   (Sweden)

Author keywords

Correlated effect; Critical success factors; Developing countries; IT governance performance; Public administration; Public sector; Tanzania

Indexed keywords

CORRELATED EFFECT; CRITICAL SUCCESS FACTOR; IT GOVERNANCE; PUBLIC ADMINISTRATION; PUBLIC SECTOR; TANZANIA;

DATA ACQUISITION; DEVELOPING COUNTRIES; OPTIMIZATION; RESEARCH;

INFORMATION TECHNOLOGY;

EID: 80053522657     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635571111182773     Document Type: Article

References (66)

1. Ali, S. and Green, P. (2007), "IT governance mechanisms in public sector organizations: an Australian context", Journal of Global Information Management, Vol. 15 No. 4, pp. 41-63.
2. Bakari, J.B. (2007), "Holistic approach for managing ICT security in non-commercial organizations: a case in a developing country", doctoral thesis, Stockholm University, Stockholm.
3. Bowen, P.L., Cheung, M.D. and Rohdeb, F.H. (2007), "Enhancing IT governance practices: a model and case study of an organizations efforts", International Journal of Accounting Information Systems, Vol. 8 No. 3, pp. 191-221.
4. Buckby, S., Best, P. and Stewart, J. (2008), "The current state of information technology governance literature", in Cater-Steel, A. (Ed.), Information Technology Governance and Service Management Frameworks and Adaptations, Idea Group Publishing, Hershey, PA, pp. 1-43.
5. Caralli, R.A. (2004), "The critical success factor method: establishing a foundation for enterprise security management", Technical Report CMU/SEI-2004-TR-010, Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA.
6. Cohen, J. (1988), Statistical Power Analysis for the Behavioural Sciences, 2nd ed., Lawrence-Erlbaum, Hillsdale, NJ.
7. Cook, T.D. and Campbell, D.T. (1979), Quasi-experimentation: Design and Analysis for Field Settings, Rand-McNally, Chicago, IL.
8. de Haes, S. and van Grembergen, W. (2008), "An exploratory study into the design of an IT governance minimum baseline through Delphi research", Communications of the AIS, Vol. 22 No. 24, pp. 443-58.
9. Esteves, J. (2004), "Definition and analysis of critical success factors for ERP implementation projects", doctoral thesis, Universitat Politecnica de Catalunya, Barcelona.
10. Fornell, C. and Bookstein, F.L. (1982), "Two structural equation models: LISREL and PLS applied to consumer exit-voice theory", Journal of Marketing Research, Vol. 19 No. 4, pp. 440-52.
11. Fornell, C. and Larcker, D. (1981), "Structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
12. Fortune, J. and White, D. (2006), "Framing of project critical success factors by a systems model", International Journal of Project Management, Vol. 24, pp. 53-65. (Pubitemid 43092211)
13. Fowler, F.J. (2002), Survey Research Methods, 3rd ed., Sage, Thousand Oaks, CA.
14. Freeman, R.E. (1984), Strategic Management: A Stakeholder Approach, Pitman, Boston, MA.
15. Garson, G.D. (2008), "Partial least squares regression and governance theory", Statnotes: Topics in Multivariate Analysis, available at: http://faculty.chass.ncsu.edu/garson/pa765/statnote. htm (accessed 15 December 2010).
16. Gefen, D. and Straub, D. (2005), "A practical guide to factorial validity using PLS-graph: tutorial and annotated example", Communications of the AIS, Vol. 16 No. 25, pp. 91-109.
17. Gefen, D., Straub, D. and Boudreau, M. (2000), "Structural equation modeling techniques and regression: guidelines for research practice", Communications of the AIS, Vol. 7, pp. 1-78.
18. Gil-Garcia, J.R. and Pardo, T.A. (2005), "E-government success factors: mapping practical tools to theoretical foundations", Government Information Quarterly, Vol. 22 No. 2, pp. 187-216. (Pubitemid 40864788)
19. Guldentops, E. (2004), "Key success factors for implementing IT governance: lets not wait for regulators to tell us what to do", Information Systems Control Journal, Vol. 2, pp. 22-3.
20. Guldentops, E., van Grembergen, W. and de Haes, S. (2002), "Control and governance maturity survey: establishing a reference benchmark and a self-assessment tool", Information Systems Control Journal, Vol. 6, pp. 32-5.
21. Gustafsson, A. and Johnson, M.D. (2004), "Determining attribute importance in a service satisfaction model", Journal of Service Research, Vol. 7 No. 2, pp. 124-41.
22. Hair, J.F. Jr, Anderson, R., Tatham, R. and Black, W. (1995), Multivariate Data Analysis, Prentice-Hall, Upper Saddle River, NJ.
23. Hair, J.F. Jr, Black, W., Babin, B., Anderson, R. and Tatham, R. (2006), Multivariate Data Analysis, 6th ed., Prentice-Hall, Upper Saddle River, NJ.
24. Huang, R., Zmud, R.W. and Price, R.L. (2010), "Influencing the effectiveness of IT governance practices through steering committees and communication policies", European Journal of Information Systems, Vol. 19 No. 3, pp. 288-302.
25. Imran, A. and Gregor, S. (2007), "A comparative analysis of strategies for e-government in developing countries", Journal of Business Systems, Governance and Ethics, Vol. 2 No. 3, pp. 89-99.
26. IP (2010), "Tanzania launches first phase of national fibre backbone", Information Policy Blog (IP), available at: www.i-policy.org/ 2010/05/tanzania-launches-first-phase-of-nationalfibre- backbone.html (accessed 30 May 2010).
27. ITGI (2003), Board Briefing on IT Governance, 2nd ed., available at: www.itgi.org (accessed 7 January 2010).
28. ITGI and PwC (2006), IT governance in practice: insight from leading CIOs", available at: www. itgi.org (accessed 3 April 2010).
29. IWS (2010), Internet World Statistics (IWS) available at: www.internetworldstats.com/stats.htm (accessed 15 June 2010).
30. Kothari, C.R. (2004), Research Methodology: Methods and Techniques, 2nd ed., New Age Publications, New Delhi.
31. Lawry, R. and Waddell, D. (2008), "Roles, responsibilities and futures of chief information officers (CIOs)", International Review of Business Research Papers, Vol. 4 No. 2, pp. 163-75.
32. Lee, S.M., Kim, K., Paulson, P. and Park, H. (2008), "Developing a socio-technical framework for business-IT alignment", Industrial Management&Data Systems, Vol. 108 No. 9, pp. 1167-81.
33. Luftman, J., Papp, R. and Brier, T. (1999), "Enablers and inhibitors of business-IT alignment", Communications of the AIS, Vol. 1 No. 11, pp. 1-32.
34. MacCallum, R.C., Widaman, K.F., Zhang, S. and Hong, S. (1999), "Sample size in factor analysis", Psychological Methods, Vol. 4 No. 1, pp. 84-99.
35. Maimu, D. (2006), "Poor ICT policy cost government billions, says expert", Daily News, Seminar for district officers in Tanzania, available at: http://dailynews-tsn.com/page.php?id=4006 (accessed 1 March 2010).
36. Marsh, H.W., Hau, K.T., Balla, J.R. and Grayson, D. (1998), "Is more ever too much? The number of indicators per factor in confirmatory factor analysis", Multivariate Behavioral Research, Vol. 33 No. 2, pp. 181-220.
37. Mutagahywa, B., Kinyeki, C. and Ulanga, J. (2007), "A review of e-government related interventions in PSRP I and advice on a strategy framework towards PSRP II", available at: www.utumishi.go.tz/index.php?option=com- docman&task=cat-view&gid=62&Itemid=57 (accessed 1 February 2010).
38. Ndou, V.D. (2004), "E-government for developing countries: opportunities and challenges", The Electronic Journal on Information Systems in Developing Countries, Vol. 18 No. 1, pp. 1-24.
39. Nfuka, E.N. and Rusu, L. (2007), "Management of IT-enabled change in a public organization in Tanzania", International Journal of Information Systems and Change Management, Vol. 2 No. 4, pp. 334-49.
40. Nfuka, E.N. and Rusu, L. (2010a), "Critical success factors for effective IT governance in the public sector organizations in a developing country: the case of Tanzania", in Trish, A., Turpin, M. and van Deventer, J.P. (Eds), Proceedings of the 18th European Conference on Information Systems, University of Pretoria, Pretoria, pp. 1-15.
41. Nfuka, E.N. and Rusu, L. (2010b), "The IT governance maturity in the public sector organizations in a developing country: the case of Tanzania", Proceedings of the 16th Americas Conference on Information Systems, Lima, Peru, AIS Electronic Library (AISeL), Atlanta, GA, pp. 1-12.
42. Nfuka, E.N., Rusu, L., Johannesson, P. and Mutagahywa, B. (2009), "The state of IT governance in organizations from the public sector in a developing country", Proceedings of the 42nd Hawaii International Conference on System Sciences, Big Island, HI, IEEE Computer Society Press, Washington, DC, pp. 1-12.
43. Nunnally, J.C. and Bernstein, I.H. (1994), Psychometric Theory, 3rd ed., McGraw-Hill, New York, NY.
44. Peterson, R.R. (2004), "Crafting information technology governance for todays turbulent environment", Information Systems Management, Vol. 21 No. 4, pp. 7-21.
45. PO-PSM (2010) About President Office, Public Service Management (PO-PSM) and related facts for this study", available at: www.utumishi.go.tz (accessed 15 March 2010).
46. Rea, L.M. and Parker, R.A. (2005), Designing and Conducting Survey Research: A Comprehensive Guide, 3rd ed., Jossey-Bass, San Francisco, CA.
47. Ribbers, P.M.A., Peterson, R.R. and Parker, M.M. (2002), "Designing IT governance processes: diagnosing contemporary practices and competing theories", Proceedings of the 35th Hawaii International Conference on System Sciences, Big Island, HI, Computer Society Press, Los Alamitos, CA, pp. 1-12.
48. Ringle, C.M., Wende, S. and Will, A. (2005), SmartPLS 2.0 (M3) Beta, University of Hamburg, Hamburg, available at: www.smartpls.de (accessed 22 December 2010).
49. Rockart, J. and van Bullen, C. (1986), "A primer on CSFs", in Rockart, J. and Bullen, C.V. (Eds), The Rise of Managerial Computing, Dow Jones-Irwin, Homewood, IL, pp. 383-423.
50. Rusu, L. and Paul Tenga, R. (2010), "IT governance in healthcare sector: a case study of a public and private hospital in Tanzania", International Journal of Information Systems and Change Management, Vol. 4 No. 4, pp. 314-37.
51. Salkind, N.J. (2005), Exploring Research, 6th ed., Prentice-Hall, Upper Saddle River, NJ.
52. Sethibe, T., Campbell, J. and McDonald, C. (2007), "IT governance in public sector organisations: examining the differences and defining future research directions", Proceedings of the 18th Australasian Conference on Information Systems, Toowoomba, Australia, University of Southern Queensland, Toowoomba, pp. 833-42.
53. Simonsson, M. and Johnson, P. (2005), "Defining IT governance - a consolidation of literature", working paper, Department of Industrial Information and Control Systems, Royal Institute of Technology (KTH), Stockholm, 15 November.
54. Simonsson, M., Johnson, P. and Ekstedt, M. (2010), "The effect of IT governance maturity on IT governance performance", Information Systems Management, Vol. 27 No. 1, pp. 10-24.
55. Tan, W., Cater-Steel, A. and Toleman, M. (2009), "Implementing IT service management: a case study focussing on CSFs", Journal of Computer Information Systems, Vol. 50 No. 2, pp. 1-12.
56. TCRA (2010), Tele-density Statistics: Tanzania Communication Regulatory Authority (TCRA), available at: www.tcra.go.tz/publications/telecomStatsJune10. html (accessed 30 July 2010).
57. Teo, S. and Ang, J. (1999), "Critical success factors in the alignment of IS plans with business plans", International Journal of Information Management, Vol. 19 No. 2, pp. 173-85.
58. UN (2010), United Nations e-Government Survey 2010, available at: http://unpan1.un.org/ intradoc/groups/public/documents/UN-DPADM/UNPAN038853.pdf (accessed 15 May 2010).
59. UNDP (2010), Human Development Report 2010, available at: http://hdr.undp.org/en/media/ HDR-2010-EN-Complete.pdf (accessed 15 November 2010).
60. Urbach, N. and Ahlemann, F. (2010), "Structural equation modeling in information systems research using partial least squares", Journal of IT Theory & Application, Vol. 11 No. 2, pp. 5-40.
61. van Grembergen, W. and de Haes, S. (2009), Enterprise Governance of Information Technology: Achieving Strategic Alignment and Value, Springer, New York, NY.
62. Ward, J. and Peppard, J. (2002), Strategic Planning for Information Systems, 3rd ed., Wiley, Chichester, pp. 41, 211.
63. Warland, C. and Ridley, G. (2005), "Awareness of IT control frameworks in an Australian state government: a qualitative case study", Proceedings of the 38th Hawaii International Conference on System Sciences, Kona, HI, IEEE Computer Society Press, Washington, DC, pp. 1-10.
64. Weill, P. (2004), "Dont just lead, govern: how top-performing firms govern IT", MIS Quarterly Executive, Vol. 3 No. 1, pp. 1-17.
65. Weill, P. and Ross, J.W. (2004), IT Governance: How Top Performers Manage IT Decision Rights for Superior Results, Harvard Business School Press, Boston, MA.
66. Wold, H. (1985), "Partial least squares", in Kotz, S. and Johnson, N.L. (Eds), Encyclopedia of Statistical Sciences, Vol. 6, Wiley, New York, NY, pp. 581-91.