Management of IT-enabled change in a public organisation in Tanzania

International Journal of Information Systems and Change Management

Volumn 2, Issue 4, 2007, Pages 334-349

  Nfuka, Edephonce N ^a   Rusu, Lazar ^a  

^a STOCKHOLM UNIVERSITY   (Sweden)

Author keywords

Alignment of IT and business; Critical success factors; Developing country; IT enabled change; Major success factors; Public organisation; Technology and organisational change

Indexed keywords

DECISION SUPPORT SYSTEMS; INFORMATION SYSTEMS;

ALIGNMENT OF IT AND BUSINESS; CRITICAL SUCCESS FACTOR; IT-ENABLED CHANGE; MAJOR SUCCESS FACTORS; PUBLIC ORGANISATION; TECHNOLOGY AND ORGANISATIONAL CHANGE;

DEVELOPING COUNTRIES;

EID: 78651525659     PISSN: 14793121     EISSN: 1479313X     Source Type: Journal    
DOI: 10.1504/IJISCM.2007.017382     Document Type: Article

References (37)

1. Bakari, J.K., Tarimo, C.N., Yngström, L., Magnusson, C. and Kowalski, S. (2007) 'Bridging the gap between general management and technicians - a case study on ICT security in a developing country', Computers and Security, Elsevier Ltd., Vol. 26, No. 1, pp.44-55.
2. Benjamin, R.I. and Levinson, E. (1993) 'A framework for managing IT-enabled change', Sloan Management Review, Summer, pp.23-33.
3. Buckby, S., Best, P. and Stewart, J. (2005) 'The role of boards in reviewing IT governance as part of organizational control environment assessments', in B. Cusack (Ed). Proceedings of IT Governance International Conference, pp.1-14, Auckland.
4. Chan, Y. and Huff, S. (1993) 'Strategic information systems alignment', Business Quarterly, Vol. 58, No. 1, pp.51-56.
5. Coghlan, D. and McDonagh, J. (2001) 'Research and practice in IT-related change: The case for clinical inquiry', in R. Woodman and W. Pasmore (Eds). Research in Organizational Change and Development, Vol. 13, pp.195-211, Oxford: Elsevier Science.
6. Coughlan, J., Lycett, M. and Macredie, R. (2005) 'Understanding the business-IT relationship', International Journal of Information Management, Vol. 25, pp.303-319.
7. Davenport, T. (1997) Information Ecology, Oxford University Press.
8. Davenport, T. (2000) Mission Critical: Realizing the Promise of Enterprise Systems, Boston, MA: Harvard Business School Press, pp.1-13.
9. Davenport, J. and Short, J.E. (1990) 'The new industrial engineering: IT and business process redesign', Sloan Management Review, Summer, pp.11-27.
10. Department of Research and Policy (DRP) (2007) 'The new corporate plan 2003/04-2007/08', Available at: http://www.tra.go.tz/current.htm. Last visited on 12 April 2007.
11. Earl, M.J. (1992) 'Putting IT in its place: A polemic for the nineties', Journal of Information Technology, Vol. 7, No. 2, pp.100-108.
12. Hammer, M. (1990) 'Reengineering work: Don't automate, obliterate', Harvard Business Review, July-August, pp.104-112.
13. Henderson, J.C. and Venkatraman, N. (1993) 'Strategic alignment: leveraging IT for transforming organizations', IBM Systems Journal Vol. 32, No. 1, pp.4-16.
14. ITGI and PricewaterhouseCoopers (2006) 'IT Governance in practice. Insight from leading CIOs', IT Governance Institute, Available at: www.itgi.org. Last visited on September 2007.
15. Kitillya, H. (2006) 'Aspects of administrative reforms TRA experience, by commissioner general', A Workshop Jointly Organized by the World Bank Institute - Issues in Revenue Administration and Combating Corruption, CapeTown, South Africa, Available at: http:// www1.worldbank.org/publicsector/pe/tax/Capetown06/Tanzania.ppt. Last visited on September 2007.
16. Kling, R. and Lamb, R. (1999) 'IT and organizational change in digital economies: a socio-technical approach', Computers and Society Vol. 29, No. 3, pp.17-25.
17. Kling, R. and Tillquist, J. (2000) 'Conceiving IT-enabled organizational change', Available at: http://rkcsi.indiana.edu/archive/CSI/WP/ wp98-02B.html. Last visited on October 2007.
18. Levinson, E. (1988) 'The line manager and systems-induced organizational change', in K. Bloche (Ed). Success Factors for Change from a manufacturing Viewpoint, Dearborn, Michigan: Society of Manufacturing Engineers.
19. Luftman, N.J. (1996) Competing in the Information Age: Strategic Alignment in Practice, Oxford Press, Vol. 10, pp.293-321.
20. Luftman, N.J. (2000) 'Assessing business: IT alignment maturity', Communication of AIS, Vol. 4, Article 14.
21. Luftman, J.N., Lewis, P.R. and Oldach, S.H. (1993) 'Transforming the enterprise: The alignment of business', IBm Systems Journal, Vol. 32, No. 1, pp.198-221.
22. Markus, M.L. and Pfeffer, J. (1983) 'Power and the design and implementation of accounting and control systems', Accounting, Organizations and Society, Vol. 8, Nos. 2-3, pp.205-218.
23. Markus, M.L. and Robey, D. (1988) 'Information technology and organizational change: Causal structure in theory and research', Management Science, Vol. 34, No. 5, pp.583-598.
24. Mkindi, S. and Wakati, K. (2005) 'TRA ICT strategy', Tanzania Revenue Authority, Internal report.
25. Orlikowiski, W.J. and Barley, S.R. (2001) 'Technology and institutions: what can research on information technology and research on organizations learn from each other?' MIS Quarterly, Vol. 25, pp.145-165.
26. Papp, R. (2001) Strategic Information Technology: Opportunities for Competitive Advantage, Idea Group Publishing, pp.105-134.
27. Pearlson, E. and Saunders, S. (2006) Managing and Using Information Systems, A Strategic Approach, 3rd edition, John Wiley and Sons.
28. Pettigrew, A. and Whipp, R. (1991) Managing Change for Competitive Success, Cambridge, MA: Blackwell.
29. Robey, D. and Boudreau, M.C. (1999) 'Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications', Information Systems Research, Vol. 10, No. 2, pp.167-185.
30. Ruparel, R. (2006) 'Project appraisal document for tax modernization project in Tanzania', World Bank, Vol. 1, Report No. 36221-TA, Available at: http://www-wds.worldbank.org/. Last visited on 12 April 2007.
31. Sapsford, R. and Jupp, V. (2006) Data Collection and Analysis, 2nd edition, Sage Publications (DCA).
32. Simon, R. (1995) 'Control in an age of empowerment', Harvard Business Review, Vol. 73, No. 2, pp.80-88.
33. Tanburn, J. and Singh, A.D. (2001) 'ICTs and enterprises in developing countries: Hype or opportunity?' Series on Innovation and Sustainability in Business Support Services, Seed Working Paper, No. 17, ILO.
34. Teng, J.T.C., Grover, V. and Fieldler, K.D. (1994) 'Redesigning business pocesses using IT', Long Range Planning, Vol. 27, No. 1, pp.95-106.
35. TRA (2007) 'Tanzania Revenue Authority (TRA) Website', Avilable at: http://www.tra.go.tz. Last visited on 13 April 2007.
36. Venkatraman, N. (1991) 'IT, Induced Business Reconfiguration', in M.S. Scott Morton (Ed). The Corporation of the 1990s, Oxford: Oxford University Press, pp.122-158.
37. Ward, J. and Elvin, R. (1999) 'A new framework for managing IT-enabled business change', Information Systems Journal, Vol. 9, No. 3, pp.197-221.