Islamic banking in Malaysia: A study of attitudinal differences of Malaysian customers

European Journal of Economics, Finance and Administrative Sciences

Volumn , Issue 18, 2010, Pages 7-18

  Haque, Ahasanul ^a  

^a INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA   (Malaysia)

Author keywords

Attitudinal difference; Gender; Islamic banking; Malaysia; Race

Indexed keywords

EID: 77953941113     PISSN: 14502275     EISSN: 14502275     Source Type: Journal    
DOI: None     Document Type: Article

References (45)

1. Ahmad, F. (2001), "Recommendation of Workshop on Software Development in Ummah", In proceedings of International Conference on Information Systems and Islam Kuala Lumpur, Malaysia.
2. Assael, H. (1981), Consumer Behavior and Marketing Action, 3rd Edition, PWS-Kent Publishing Company, Boston, M. A.
3. Aziz, Zeti Akhtar (2006), Islamic Banking and Finance Progress and Prospects: Collected Speeches 2000-2006. Bank Negara Malaysia. Kuala Lumpur.
4. Banking Info (2008), "What is Islamic Banking". Available at: http://www.bankinginfo.com.my/_system/media/downloadables/islamic_banking.pdf, Accessed on 26 March 2008.
5. Bank Negara (2006), Bank Negara Annual Report 2005. Central Bank of Malaysia. Kuala Lumpur.
6. Bley, Jorg and Kuehn, Kermit (2005), "Conventional Versus Islamic Finance: Student Knowledge and Perception in the United Arab Emirates", International Journal of Islamic Financial Services, Vol. 5, No. 4, p. 1-13.
7. Campo, K., Gijsbrechts, E. L. S., and Nisol, P. (2000), "Towards Understanding Consumer Response to Stockouts", Journal of Retailing, Vol. 76, No. 2, pp. 219-242.
8. Deng, S. and Dart, J. (1994), "Measuring Market Orientation: A Multi-factor, Multi-item, Approach", Journal of Marketing Management, Vol. 10, pp. 725-42.
9. Dusuki, Asyraf Wajdi and Abdullah, Nurdianawati Irwani (2007), "Why do Malaysian Customers Patronise Islamic Banks?". International Journal of Bank Marketing, Vol. 25, No. 3, pp. 142-160.
10. Eagly, A. E., and Chaiken, S. (1993), The psychology of attitudes, London: HBJ.
11. Ekinci, Y. and Riley, M. (2003), "An Investigation of Self-concept: Actual and Ideal Selfcongruence Compared in the Context of Service Evaluation", Journal of Retailing and Consumer Services, Vol. 10, pp. 201-214.
12. Emmelhainz, M. A., Stock, J. R., Emmelhainz, L. W. (1991), "Consumer Responses to Retail Stock-outs", Journal of Retailing Summer, Vol. 67, No. 2, pp. 138-148.
13. Fazio, R. and Zanna, M. (1981), "Direct Experience and Attitude Behavior Consistency", Advances in Experimental Social Psychology, Vol. 14, pp. 161-201.
14. Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
15. Fitzsimons, G. J. (2000), "Consumer Response to Stockouts", Journal of Consumer Research, Vol. 27, No. 2, pp. 249-266.
16. Haq, Mian Farooq and Smithson, Steve (2002), "The Role of IS in Islamic Banking: A Cultural Perspective", Available at: http://is2.lse.ac.uk/asp/aspecis/20030058.pdf, Accessed on, 04 March 2008.
17. Haque, Ahasanul, Osman, Dato Jamil, and Ismail, Ahmad Azki Hj (2007), "Islamic Banking: Customers Perception and its Prospect on Bank Product Selection towards Malaysian Customers Perspectives", 5th International Islamic Finance Conference, 3-4 September, The Ritz Carlton, Kuala Lumpur, Malaysia.
18. Haque, Ahasanul, Mahmud, Shameem Al, Tarofder, Arun Kumar, and Ismail, Ahmad Zaki Hj (2007), "Internet Advertisement in Malaysia: A Study of Attitudinal Differences", The Electronic Journal on Information Systems in Developing Countries, Vol. 31, No. 9, pp. 1-15.
19. Haq, Mian Farooq and Smithson, Steve (2003), "The Role of IS in Islamic Banking: A Cultural Perspective", Available at: http://is2.lse.ac.uk/asp/aspecis/20030058.pdf, Accessed on: 12 December 2005.
20. Haynes, J. (1999), Religion, Globalization, and Political Culture in the Third World, St. Martin's Press, New York.
21. Henry, C. M. and Wilson, R. (2004), The Politics of Islamic Finance, Edinburgh University Press. Edinburgh.
22. Ibrahim, G. (2006), "MCB promotes London as key centre for Islamic finance Alarab Online", Available at http://english.alarabonline.org/display.asp?fname=2006%5C04%5C0425%5Czbusiness%5C980.htm&dismode=x&ts=25/04/2006%2012:17:36%20%C%A3, Accessed on 24 January 2007.
23. Info Center Malaysia (2007), http://www.malaysia.alloexpat.com/malaysiainformation/culture_malaysia.php.
24. Iqbal, Z. and Mirakhor, A. (2007), An Introduction to Islamic Finance: Theory and Practice, John Wiley and Sons Ltd. Chichester.
25. Jayawardhena, C. and Foley, P. (2000), "Changes in the Banking Sector - the Case of Internet Banking in UK", Internet Research: Electronic Networking Applications and Policy, Vol. 10, No. 1, pp. 19-30.
26. Karjaluoto, Heikki, Mattila, Minna, and Pento, Tapio (2002), "Factors Underlying Attitude Formation Towards Online Banking in Finland", International Journal of Bank Marketing, Vol. 20, No. 6, pp. 261-272.
27. Kotler, P. (1997), Marketing Management: Analysis, Planning, Implementation and Control, 9t Edition, Prentice Hall, Upper Saddle River, NJ.
28. nd European Edition, Rotolito Lombarda, Milan.
29. Madon, S. (2000), "The Internet and Socio-Economic Development: Exploring the Interaction", Information Technology and People, Vol. 13, No. 2.
30. Mattila, M. (2001), "Essays on Customers in the Dawn of Interactive Banking", Jyväskylä Studies in Business and Economics, University of Jyväskylä, Jyväskylä, Finland, No. 9.
31. Naylor, M. and Greco, S. (2002), Customer Chemistry: How to Keep the Customers You Want and Say "Good-bye" to the Ones You Don't, Chicago: McGraw-Hill.
32. Naser, Kamal, Jamal, Ahmad, and Al-Khatib, Khalid (1999), "Islamic Banking: A Study of a Customer Satisfaction and Preference in Jordan", International Journal of Bank Marketing, Vol. 17, No. 3, pp. 135-150.
33. Nicovich, S. G., Boller, G. W., and Cornwell, T. B. (2005), "Experienced Presence within Computer-Mediated Communications: Initial Explorations on the Effects of Gender with Respect to Empathy and Immersion", Journal of Computer Mediated Communication, Vol. 10, No. 2, article 6.
34. Othman, AbdulQawi and Owen, Lynn (2001), "Adopting and Measuring Customer Service Quality (SQ) in Islamic Banks: A Case Study in Kuwait Finance House", International Journal of Islamic Financial Services, Vol. 3, No. 1, p. 1-26.
35. Pollard, Jane and Samers, Michael (2007), "Islamic Banking and Finance: Postcolonial Political Economy and the decentring of Economic Geography", Trans Inst Br Geogr NS 32 313-330 2007, pp. 313-330.
36. Rani, Leela and Velayudhan, Sanal Kumar (2008), "Understanding Consumer's Attitude towards Retail Store in Stockout Situations", Asia Pacific Journal of Marketing and Logistics, Vol. 20, No. 3, pp. 259-275.
37. Rosly, Saiful Azhar and Abu Bakar, Mohd Afandi (2003), "Performance of Islamic and Mainstream Banks in Malaysia", Informational Journal of Social Economics. Vol. 30, No. 12. pp. 1249-1265.
38. Sethi, Ramit (2002), "When Do Attitudes Predict Behavior? A Review of Relevant Models and Limitations of the Attitude-Behavioral Link", Tutorial.
39. Sirgy, M. J., Johar, S. and Claiborne, C. B. (1992), "Self-concept Motivation as Mediator between Self-congruity and Attitude/Intention", In Developments in Marketing Science, Vol.15, pp. 402-406.
40. Verbeke, W., Farris, P., and Thurik, R. (1998), "Consumer Response to the Preferred Brand Out-of-stock Situation", European Journal of Marketing, Vol. 32, No. 11-12, pp. 1008-1028.
41. Wang, Yun and Heitmeyer, Jeanne (2005), "Consumer Attitude toward US versus Domestic Apparel in Taiwan", International Journal of Consumer Studies, Vol. 30, No. 1, pp. 64-74.
42. Warde, I. (2000), Islamic Finance in the Global Economy, Edinburgh University Press, Edinburgh.
43. Wilson, R. (1995), "Marketing Strategies for Islamic Financial Products". New Horizon.
44. Zakria N, Stanton JM, Shreya TM, Barney S. (2003), "Designing and Implementing Culturally-Sensitive IT Applications", Information Technology & People, Vol. 16, No. 1.
45. Zinn, W. and Liu, P. C. (2001), "Consumer Response to Retail Stockouts", Journal of Business Logistics, Vol. 22, No. 1, pp. 49-71.