Employee empowerment, job satisfaction and organizational commitment: An in-depth empirical investigation

Chinese Management Studies

Volumn 5, Issue 3, 2011, Pages 325-344

  Humborstad, Sut I Wong ^a   Perry, Chad ^b  

^a BI NORWEGIAN BUSINESS SCHOOL   (Norway)

^b Gibaran Graduate School of Business   (Australia)

Author keywords

China; Customer service management; Employee behaviour; Empowerment; Job attitudes; Job satisfaction; Organizational commitment; Service effort; Turnover intention

Indexed keywords

EID: 80052561932     PISSN: 1750614X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506141111163390     Document Type: Article

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