메뉴 건너뛰기




Volumn 10, Issue 2, 2011, Pages 76-87

Destination management and relationship marketing: Two major factors to achieve competitive advantage

Author keywords

Competitive advantage; Destination management; Relationship marketing; Tourism destinations

Indexed keywords


EID: 79959212986     PISSN: 15332667     EISSN: 15332675     Source Type: Journal    
DOI: 10.1080/15332667.2011.577731     Document Type: Article
Times cited : (23)

References (58)
  • 2
    • 35048869876 scopus 로고    scopus 로고
    • Relationship marketing, gender, and culture: Implications for consumer behavior
    • Arnold, K. A., & Bianchi, C. (2001). Relationship marketing, gender, and culture: Implications for consumer behavior. Advances in Consumer Research, 28, 100-105.
    • (2001) Advances in Consumer Research , vol.28 , pp. 100-105
    • Arnold, K.A.1    Bianchi, C.2
  • 3
    • 10144222437 scopus 로고    scopus 로고
    • A brand loyalty model involving cognitive, affective, and conative brand loyalty and customer satisfaction
    • Back, K.-J., & Parks, S. C. (2003). A brand loyalty model involving cognitive, affective, and conative brand loyalty and customer satisfaction. Journal of Hospitality & Tourism Research, 27, 419-435.
    • (2003) Journal of Hospitality & Tourism Research , vol.27 , pp. 419-435
    • Back, K.-J.1    Parks, S.C.2
  • 4
    • 0034812130 scopus 로고    scopus 로고
    • Tourism image, evaluation variables and after purchase behavior: Inter relationship
    • Bigne, J., Sanchez, M., & Sanchez, J. (2001). Tourism image, evaluation variables and after purchase behavior: Inter relationship. Tourism Management, 22, 607-616.
    • (2001) Tourism Management , vol.22 , pp. 607-616
    • Bigne, J.1    Sanchez, M.2    Sanchez, J.3
  • 6
    • 77952320974 scopus 로고    scopus 로고
    • Determinants of tourism success for DMOs and destinations: An empirical examination of stakeholders' perspectives
    • Bornhorst, T., Bernt Ritchie, J. R., & Sheehan, L. (2010). Determinants of tourism success for DMOs and destinations: An empirical examination of stakeholders' perspectives. Tourism Management, 31, 572-589.
    • (2010) Tourism Management , vol.31 , pp. 572-589
    • Bornhorst, T.1    Bernt, R.J.R.2    Sheehan, L.3
  • 7
    • 0002751742 scopus 로고    scopus 로고
    • User satisfaction and product development in urban tourism
    • Bramwell, B. (1998). User satisfaction and product development in urban tourism. Tourism Management, 19, 35-47.
    • (1998) Tourism Management , vol.19 , pp. 35-47
    • Bramwell, B.1
  • 9
    • 79959213438 scopus 로고    scopus 로고
    • February, Paper presented at the World Tourism Organization Conference "Creating Competitive Advantage for Your Destination," Budapest, Hungary
    • Carter, R., & Fabricious, M. (2007, February). Destination management-An overview. Paper presented at the World Tourism Organization Conference "Creating Competitive Advantage for Your Destination," Budapest, Hungary.
    • (2007) Destination Management-An Overview
    • Carter, R.1    Fabricious, M.2
  • 10
    • 12844283356 scopus 로고    scopus 로고
    • Trust as a key factor in successful relationship between consumers and retail service providers
    • Casielles, R. V.,́Alvarez, L. S., & Maŕin, A. M. D. (2005). Trust as a key factor in successful relationship between consumers and retail service providers. Service Industries Journal, 25, 83-101.
    • (2005) Service Industries Journal , vol.25 , pp. 83-101
    • Casielles, R.V.1    Álvarez, L.S.2    Mart́in, A.M.D.3
  • 12
    • 41549163845 scopus 로고    scopus 로고
    • Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
    • Chi, C. G.-Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29, 624-636.
    • (2008) Tourism Management , vol.29 , pp. 624-636
    • Chi, C.G.-Q.1    Qu, H.2
  • 14
    • 0002238945 scopus 로고    scopus 로고
    • Customer portfolio development: Modeling destination adopters, inactives, and rejecters
    • Court, B. C., & Lupton, R. A. (1997). Customer portfolio development: Modeling destination adopters, inactives, and rejecters. Journal of Travel Research, 36(1), 35-43.
    • (1997) Journal of Travel Research , vol.36 , Issue.1 , pp. 35-43
    • Court, B.C.1    Lupton, R.A.2
  • 15
    • 60949086645 scopus 로고    scopus 로고
    • The attractiveness and competitiveness of tourist destinations: A study of southern Italian regions
    • Cracolici, M. F., & Nijkamp, P. (2008). The attractiveness and competitiveness of tourist destinations: A study of southern Italian regions. Tourism Management, 30, 336-344.
    • (2008) Tourism Management , vol.30 , pp. 336-344
    • Cracolici, M.F.1    Nijkamp, P.2
  • 16
    • 0033095979 scopus 로고    scopus 로고
    • Tourism, competitiveness, and societal prosperity
    • Crouch, G. I., & Ritchie, J. R. B. (1999). Tourism, competitiveness, and societal prosperity. Journal of Business Research, 44, 137-152.
    • (1999) Journal of Business Research , vol.44 , pp. 137-152
    • Crouch, G.I.1    Ritchie, J.R.B.2
  • 17
    • 77951516228 scopus 로고
    • Customer loyalty: Toward an integrated conceptual framework
    • Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22, 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 19
    • 0001809402 scopus 로고    scopus 로고
    • Do customer loyalty programs really work?
    • Dowling, G. R., & Uncles, M. (1997). Do customer loyalty programs really work? Sloan Management Review, 38(4), 71-82.
    • (1997) Sloan Management Review , vol.38 , Issue.4 , pp. 71-82
    • Dowling, G.R.1    Uncles, M.2
  • 21
    • 0038617652 scopus 로고    scopus 로고
    • Destination competitiveness: Determinants and indicators
    • Dwyer, L., & Kim, C. (2003). Destination competitiveness: Determinants and indicators. Current Issues in Tourism, 6, 369-414.
    • (2003) Current Issues in Tourism , vol.6 , pp. 369-414
    • Dwyer, L.1    Kim, C.2
  • 23
    • 79959204845 scopus 로고    scopus 로고
    • Relationship marketing in emerging economies: Some lessons for future
    • Flambard-Ruaud, S. (2005). Relationship marketing in emerging economies: Some lessons for future. Vikalpa, 30(3), 53-63.
    • (2005) Vikalpa , vol.30 , Issue.3 , pp. 53-63
    • Flambard-Ruaud, S.1
  • 24
    • 0037591349 scopus 로고    scopus 로고
    • Relationship marketing: The challenge for destinations
    • Fyall, A., Callod, C., & Edwards, B. (2003). Relationship marketing: The challenge for destinations. Annals of Tourism Research, 30, 644-659.
    • (2003) Annals of Tourism Research , vol.30 , pp. 644-659
    • Fyall, A.1    Callod, C.2    Edwards, B.3
  • 27
    • 67650829101 scopus 로고    scopus 로고
    • Global competitiveness measurement for the tourism sector
    • Hong, W. (2009). Global competitiveness measurement for the tourism sector. Current Issues in Tourism, 12, 105-132.
    • (2009) Current Issues in Tourism , vol.12 , pp. 105-132
    • Hong, W.1
  • 29
    • 46749086635 scopus 로고    scopus 로고
    • Exploring customer satisfaction, trust and destination loyalty in tourism
    • Huang, H.-H., & Chiu, C.-K. (2006). Exploring customer satisfaction, trust and destination loyalty in tourism. Journal of American Academy of Business, 10(1), 156-159.
    • (2006) Journal of American Academy of Business , vol.10 , Issue.1 , pp. 156-159
    • Huang, H.-H.1    Chiu, C.-K.2
  • 30
    • 0030422520 scopus 로고    scopus 로고
    • Estimating the probability of return visits using a survey of tourist expenditure in the Balearic Islands
    • Juaneda, C. (1996). Estimating the probability of return visits using a survey of tourist expenditure in the Balearic Islands. Tourism Economics, 2, 339-352.
    • (1996) Tourism Economics , vol.2 , pp. 339-352
    • Juaneda, C.1
  • 31
    • 79959263916 scopus 로고    scopus 로고
    • Integration as a tool of destination management- The case of rural fringe areas
    • Juvan, E., & Ovsenik, R. (2008). Integration as a tool of destination management- The case of rural fringe areas. Organiziacija, 41(1), 31-40.
    • (2008) Organiziacija , vol.41 , Issue.1 , pp. 31-40
    • Juvan, E.1    Ovsenik, R.2
  • 33
    • 0035006491 scopus 로고    scopus 로고
    • Repeaters' behaviour at two distinct destinations
    • Kozak, M. (2001). Repeaters' behaviour at two distinct destinations. Annals of Tourism Research, 28, 784-807.
    • (2001) Annals of Tourism Research , vol.28 , pp. 784-807
    • Kozak, M.1
  • 34
    • 9744276817 scopus 로고    scopus 로고
    • Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination
    • Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38, 260-269.
    • (2000) Journal of Travel Research , vol.38 , pp. 260-269
    • Kozak, M.1    Rimmington, M.2
  • 36
    • 79959405440 scopus 로고    scopus 로고
    • Employee satisfaction, customer loyalty, and financial performance: An empirical examination of service profit chain in retail banking
    • Loveman, G. (1998). Employee satisfaction, customer loyalty, and financial performance: An empirical examination of service profit chain in retail banking. Journal of Service Research, 1, 18-31.
    • (1998) Journal of Service Research , vol.1 , pp. 18-31
    • Loveman, G.1
  • 37
    • 77950968331 scopus 로고    scopus 로고
    • International tourist satisfaction and destination loyalty: Bangkok, Thailand
    • McDowall, S. (2010). International tourist satisfaction and destination loyalty: Bangkok, Thailand. Asia Pacific Journal of Tourism Research, 15, 21-42.
    • (2010) Asia Pacific Journal of Tourism Research , vol.15 , pp. 21-42
    • McDowall, S.1
  • 38
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 39
    • 33748706024 scopus 로고    scopus 로고
    • Destination loyalty and repeat behavior: An application of optimum stimulation measurement
    • Niininen, O., Szivas, E., & Riley, M. (2004). Destination loyalty and repeat behavior:An application of optimum stimulation measurement. International Journal of Tourism Research, 6, 439-447.
    • (2004) International Journal of Tourism Research , vol.6 , pp. 439-447
    • Niininen, O.1    Szivas, E.2    Riley, M.3
  • 40
    • 0033095457 scopus 로고    scopus 로고
    • Service quality, customer satisfaction, and customer value: A holistic perspective
    • Oh, H. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67-82.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.1 , pp. 67-82
    • Oh, H.1
  • 41
    • 0033439536 scopus 로고    scopus 로고
    • Whence customer loyalty?
    • Oliver, R. L. (1999). Whence customer loyalty? Journal of Marketing, 63(Special Issue), 33-44.
    • (1999) Journal of Marketing , vol.63 , Issue.SPEC.ISSUE. , pp. 33-44
    • Oliver, R.L.1
  • 42
  • 43
    • 0011143004 scopus 로고
    • Relationship marketing: Back to basics?
    • Palmer, A. (1994). Relationship marketing: Back to basics? Journal of Marketing Management, 10, 571-578.
    • (1994) Journal of Marketing Management , vol.10 , pp. 571-578
    • Palmer, A.1
  • 44
    • 2542483725 scopus 로고    scopus 로고
    • Are loyal visitors desired visitors?
    • Petrick, J. F. (2004). Are loyal visitors desired visitors? Tourism Management, 25, 463-470.
    • (2004) Tourism Management , vol.25 , pp. 463-470
    • Petrick, J.F.1
  • 45
    • 0043112741 scopus 로고    scopus 로고
    • Improving the tourist's experience: Quality management applied to tourist destinations
    • In P. E. Murphy (Ed.), Chichester, England: Wiley
    • Postma, A., & Jenkins, A. K. (1997). Improving the tourist's experience: Quality management applied to tourist destinations. In P. E. Murphy (Ed.), Quality management in urban tourism (pp. 183-197). Chichester, England: Wiley.
    • (1997) Quality Management in Urban Tourism , pp. 183-197
    • Postma, A.1    Jenkins, A.K.2
  • 46
    • 0003821850 scopus 로고    scopus 로고
    • Boston, MA: Harvard Business School Press
    • Reichheld, F. F. (1996). The loyalty effect. Boston, MA: Harvard Business School Press.
    • (1996) The Loyalty Effect
    • Reichheld, F.F.1
  • 47
    • 0000716879 scopus 로고
    • Destination evaluation and vacation preferences
    • Ross, G. F. (1993). Destination evaluation and vacation preferences. Annals of Tourism Research, 20, 477-489.
    • (1993) Annals of Tourism Research , vol.20 , pp. 477-489
    • Ross, G.F.1
  • 48
    • 39149097400 scopus 로고
    • Customer satisfaction, customer retention and market share
    • Rust, R., & Zahorik, A. (1993). Customer satisfaction, customer retention and market share. Journal of Retailing, 69, 193-215.
    • (1993) Journal of Retailing , vol.69 , pp. 193-215
    • Rust, R.1    Zahorik, A.2
  • 49
    • 53949083044 scopus 로고    scopus 로고
    • Destination management
    • Ryglova, K. (2008). Destination management. Agricultural Economics, 54, 440-448.
    • (2008) Agricultural Economics , vol.54 , pp. 440-448
    • Ryglova, K.1
  • 50
    • 17744391471 scopus 로고    scopus 로고
    • Intrastate travel experiences of international students and their perceptions of Western Australia as a tourist destination
    • Shanka, T., Ali-Knight, J., & Pope, J. (2002). Intrastate travel experiences of international students and their perceptions of Western Australia as a tourist destination. Tourism & Hospitality Research, 3, 245-256.
    • (2002) Tourism & Hospitality Research , vol.3 , pp. 245-256
    • Shanka, T.1    Ali-Knight, J.2    Pope, J.3
  • 51
    • 34748921061 scopus 로고    scopus 로고
    • The metrics of relationships: Measuring satisfaction, loyalty and profitability of relational customers
    • Sharma, A. (2007). The metrics of relationships: Measuring satisfaction, loyalty and profitability of relational customers. Journal of Relationship Marketing, 6(2), 33-50.
    • (2007) Journal of Relationship Marketing , vol.6 , Issue.2 , pp. 33-50
    • Sharma, A.1
  • 52
    • 34748872050 scopus 로고    scopus 로고
    • Assessing the productivity of relationship marketing: Moving toward a paradigm
    • Sherrell, D. L., & Bejou, D. (2007). Assessing the productivity of relationship marketing: Moving toward a paradigm. Journal of Relationship Marketing, 6(2), 3-7.
    • (2007) Journal of Relationship Marketing , vol.6 , Issue.2 , pp. 3-7
    • Sherrell, D.L.1    Bejou, D.2
  • 53
    • 3242753566 scopus 로고
    • Relationship marketing in consumer market: Antecedents and consequences
    • Sheth, J. N., & Parvatiyar, A. (1995). Relationship marketing in consumer market: Antecedents and consequences. Journal of the Academy of Marketing Science, 23, 255-271.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 255-271
    • Sheth, J.N.1    Parvatiyar, A.2
  • 55
    • 79959196067 scopus 로고    scopus 로고
    • Marketing of tourism destination of NIS
    • Stankovic, L., & Petovic, J. (2007). Marketing of tourism destination of NIS. Economics and Organisation, 4(1), 9-20.
    • (2007) Economics and Organisation , vol.4 , Issue.1 , pp. 9-20
    • Stankovic, L.1    Petovic, J.2
  • 56
    • 33748756199 scopus 로고    scopus 로고
    • Antecedents of revisit intention
    • Um, S., Chon, K., & Ro, Y. (2006). Antecedents of revisit intention. Annals of Tourism Research, 33, 1141-1158.
    • (2006) Annals of Tourism Research , vol.33 , pp. 1141-1158
    • Um, S.1    Chon, K.2    Ro, Y.3
  • 58
    • 79959216966 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
    • Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Journal of Vacation Marketing, 11, 5-19.
    • (2005) Journal of Vacation Marketing , vol.11 , pp. 5-19
    • Yoon, Y.1    Uysal, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.