An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement

International Journal of Services and Operations Management

Volumn 9, Issue 1, 2011, Pages 60-82

  Digalwar, A K ^a   Sangwan, K S ^a  

^a BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE   (India)

Author keywords

Balanced scorecard; Manufacturing excellence; Performance measurement framework; World class manufacturing

Indexed keywords

EID: 79957595170     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2011.040322     Document Type: Article

References (63)

1. Ahire, S. L., Golhar, D. Y. and Waller, M. A. (1996) 'Development and validation of TQM implementation construct', Decision Sciences, Vol. 27, No. 1, pp. 23-56. (Pubitemid 126084055)
2. Ahmed, A. H. (2002) 'Virtual integrated performance measurement', International Journal of Quality and Reliability Management, Vol. 19, No. 4, pp. 414-441.
3. Anand, G. and Kodali, R. B. (2009) 'Development of a framework for lean manufacturing systems', International Journal of Services and Operations Managementt, Vol. 5, No. 5 pp. 687-716.
4. Azzone, G., Masella, C. and Bertele, U. (1991) 'Design of performance measures for time based companies', International Journal of Operations and Production Management, Vol. 11, No. 3, pp. 77-85.
5. Black, Simon A. and Porter, L. J. (1996), 'Identification of critical factors of TQM', Decision Science, Vol. 27, No. 1, pp. 1-19.
6. Bockerstette, J. A. and Shell, R. L. (1993) Time Based Manufacturing, Institute of Industrial Engineers and McGraw-Hill, Norcross, GA.
7. Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000) 'Designing, implementing, and updating performance measurement systems', International Journal of Operations & Production Management, Vol. 20, No. 7, pp. 754-771. (Pubitemid 39032231)
8. Cross, K. F. and Lynch, R. L. (1989) 'The SMART way to define and sustain success', National Productivity Review, Vol. 8, No. 1, pp. 23-33.
9. Dangayach, G. S. and Deshmukh, S. G. (2008) 'Implementation of manufacturing strategy: a multisector study of the Indian manufacturing industry', International Journal of Services and Operations Management, Vol. 4, No. 1 pp. 1-33.
10. De Toni, A. and Tonicha, S. (1997) 'Manufacturing flexibility: a literature review', International Journal of Production Research, Vol. 36, No. 6, pp. 1587-1617. (Pubitemid 128553215)
11. Digalwar, A. K. (2006) 'Development and validation of performance measures for world class manufacturing', PhD Thesis, BITS Pilani.
12. Digalwar, A. K. and Metri, B. A. (2005) 'Performance measurement framework for world class manufacturing', International Journal of Applied Management & Technology, Vol. 3, No. 2, pp. 83-102.
13. Digalwar, A. K. and Sangwan, K. S. (2007) 'Development and validation of performance measures for world class manufacturing practices in India', Journal of Advanced Manufacturing Systems, Vol. 6, No. 1, pp. 21-38. (Pubitemid 47142861)
14. Dixon, J. R., Nanni, A. J. and Vollmann, T. E. (1990) The New Performance Challenge - Measuring Operations for World-class Competition, Dow Jones-Irwin, Homewool.
15. EFQM (1999) Assessing for Excellence: A Practical Guide for Self-Assessment, Brussels Representative Office, ISBN 90-5236-093-6, Belgium.
16. Field, J. M. and Meile, L. C. (2008) 'Supplier relations and supply chain performance in financial services processes', International Journal of Operations & Production Management, Vol. 28, No. 2, pp. 185-206.
17. Flynn, B. B., Schroeder, R. G. and Sakakibara, S. (1994) 'A framework for quality management research and an associated measurement instrument', Journal of Operations Management, Vol. 11, pp. 339-366.
18. Francisco, M., Roy, R., Wegen, B. and Steele, A. (2003) 'A framework to create key performance indicators for knowledge management solutions', Journal of Knowledge Management, Vol. 7, No. 2, pp. 46-62.
19. Gebauer, H., Kickuth M. and Friedji, T. (2009) 'Lean management practices in the pharmaceutical industry', International Journal of Services and Operations Management, Vol. 5, No. 4, pp. 463-481.
20. Ghalayini, A. M. and Noble, J. S. (1996) 'The changing basis of performance measurement', International Journal of Operations and Production Management, Vol. 16, No. 8, pp. 63-80.
21. Goldratt, E. (1990) Theory Of Constraints, North River Press, Inc.
22. Gunasekaran, A., Goyal, S. K., Martikainen, T. and Yli-Olli, P. (1998) 'Total quality management a new perspective for improving quality and productivity', International Journal of Quality and Reliability Management, Vol. 15, Nos. 8/9, pp. 947-968. (Pubitemid 128150492)
23. Gunasekaran, A., Marri, H. B. and Grieve, R. F. (1999) 'Justification and implementation of activity based costing in small and medium-sized enterprises', Logistics Information Management, Vol. 12, No. 5, pp. 386-394.
24. Gunasekaran, A., Patel, C. and McGaughey, R. E. (2004) 'A framework for supply chain performance measurement', International Journal of Production Economics, Vol. 87, pp. 333-347.
25. Hayes, R. H. and Abernathy, W. J. (1980) 'Managing our way to economic decline', Harvard Business Review, Vol. 58, No. 1, pp. 67-77.
26. Hum, S. H. and Sim, H. H. (1996) 'Time-based competition: literature review and implication for modeling', International Journal of Operations and Production Management, Vol. 16, No. 1, pp. 75-90.
27. Johnson, H. T. (1988) 'Activity based information: a blueprint for world class manufacturing accounting', Management Accounting, June, pp. 23-30.
28. Joo, S. J. Messer, G. H. and Bradshaw, R. (2009) 'The performance evaluation of existing suppliers using data envelopment analysis', International Journal of Services and Operations Management, Vol. 5, No. 4, pp. 429-443.
29. Kaplan, R. S. and Cooper, R. (1998) Cost & Effect - Using Integrated Cost Systems to Drive Profitability and Performance, Harvard Business School Press, Boston, USA.
30. Kaplan, R. S. and Norton D. P. (1992) 'The balanced scorecard - measures that drive performance', Harward Business Review, January-February, pp. 71-79.
31. Kaplan, R. S. and Norton, D. P. (1996) 'Linking the balanced scorecard to strategy', California Management Review, Vol. 39, No. 1, pp. 53-79.
32. Kasul, R. A. and Motwani, J. G. (1995) 'Performance measurements in world class operations - a strategic model', Benchmarking for Quality Management and Technology, Vol. 2, No. 2, pp. 20-36.
33. Keegan, D. P., Eiler, R. G. and Jones, C. R. (1989) 'Are your performance measures obsolete?', Management Accounting, Vol. 71, pp. 45-50.
34. Kennerley, M. and Neely, A. (2003) 'Measuring performance in a changing business environment', International Journal of Operations and Production Management, Vol. 23, No. 2, pp. 213-229. (Pubitemid 36263565)
35. Kounis, L. D. and Panagopoulos, N. (2007) 'Total quality management and benchmarking: bridging the gap in the public sector', International Journal of Services and Operations Management, Vol. 3, No. 2, pp. 245-259.
36. Krause, O. (2003) 'Beyond BSC a process based approach to performance management', Measuring Business Excellence, Vol. 7, No. 3, pp. 4-14.
37. Lockamy III, A. (1998) 'Quality-focused performance measurement systems-a normative model', International Journal of Operations and Production Management, Vol. 18, No. 8, pp. 740-766. (Pubitemid 39032296)
38. Maskell, B. (1991) Performance Measurement for World Class Manufacturing: a Model for American Companies, Productivity Press, Cambridge, USA.
39. McMahon, C. and Browne, J. (1993) CAD/CAM - From Principles to Practice, Addison-Wesley, London, Great Britain.
40. Motwani, J. (2001) 'Critical factors and performance measures of TQM', The TQM Magazine, Vol. 13, No. 4, pp. 292-300. (Pubitemid 32761642)
41. Nakajima, S. (1988) Introduction to TPM, Productivity Press, Cambridge, USA.
42. Neely, A., Adams, C. and Crowe, P. (2001) 'The performance prism in practice', Measuring Business Excellence, Vol. 5, No. 2, pp. 6-12.
43. Neely, A. D., Mills, J. F., Gregory, M. J. and Platts, K. W. (1995) 'Performance measurement system design-a literature review and research agenda', International Journal of Operations and Production Management, Vol. 15, No. 4, pp. 80-116.
44. Noble, J. S. and Lahay, C. W. (1994) 'Cycle time modeling for process improvement terms', Proceeding, 3rd Industrial Engineering Research Conference, Atlanta, GA, pp. 372-377.
45. Oberoi, J. S., Khamba J. S. and Kiran, S. R. (2008), 'An empirical examination of advanced manufacturing technology and sourcing practices in developing manufacturing flexibilities', International Journal of Services and Operations Management, Vol. 4, No. 6 pp. 652-671.
46. Parveen, M. and Rao, T. V. V. L. N. (2009) 'An integrated approach to design and analysis of lean manufacturing system: a perspective of lean supply chain', International Journal of Services and Operations Management, Vol. 5, No. 2 pp. 175-208.
47. Peterson, P. (2000) 'Process efficiency and capacity flexibility- developing a support tool for capacity decisions in manual assembly system', Linkoping Studies in Science and Technology, Dissertation No. 617, Department of Mechanical Engineering, Linkoping University.
48. Roy, R., del-Rey-Chamorro, F., van Wegen, B. and Steele, A. (2000) 'A framework to create a performance indicators in knowledge management', Proceeding PAKM'00, Basel, Switzerland, pp. 18.1-18.7.
49. Sahay, B. S., Saxena, K. B. C. and Kumar, A. (2000) World-Class Manufacturing - A Strategic Perspective, Macmillan India Limited, New Delhi.
50. Sangwan, K. S. and Digalwar, A. K. (2008) 'Evaluation of world class manufacturing systems: a case of Indian automotive industries', International Journal of Services and Operations Management, Vol. 4, No. 6, pp. 687-708.
51. Saraph, J. V., Benson, P. G. and Schroeder, R. G. (1989) 'An instrument for measuring the critical factors of quality management', Decision Sciences Journal, Vol. 20, No. 4, pp. 810-829.
52. Schiuma, G. (2009) 'The challenges of measuring business excellence in the 21st century', Measuring Business Exellence, Vol. 13, No. 2, pp. 1-3.
53. Schmenner, R. W. (1991) 'International factory productivity gains', Journal of Operations Management, Vol. 10, No. 2, pp. 229-254.
54. Sink, D. S. and Tuttle, T. C. (1989) Planning and Measurement of Your Organization of the Future, Industrial Engineering and Management Press, Norcross.
55. SINTEF (1992) TOPP: A Productivity Program for Manufacturing Industry, NTNF/NTH. Trondheim, Norway.
56. Sullivan, E. (1986) 'OPTIM: linking cost, time and quality', Quality Progress, April, Vol. 19, pp. 52-55. (Pubitemid 16592009)
57. Stalk, G. (1988) 'Time-the next source of competitive advantage', Harvard Business Review, Vol. 66, No. 4, pp. 41-51.
58. Tangen, S. (2003) 'An overview of frequently used performance measures', Work Study, Vol. 52, No. 7, pp. 347-354.
59. Utzig, L. J. (1988) 'CMS performance measurement', in Berliner, C. and Brimson, J. A. (Eds) : Cost Management for Today's Advanced Manufacturing: The CAM-I Conceptual Design, Harvard Business School Press, Boston.
60. Vrat, P., Sardana, G. D. and Sahay, B. S. (1998) Productivity Management: A Systems Approaches, Narosa Publishing House, New Delhi.
61. Wee, Y. S. and Quazi, H. A. (2005) 'Development and validation of critical factors of environmental management', Industrial Management and Data Systems, Vol. 105, No. 1, pp. 96-114. (Pubitemid 40690942)
62. White, G. (1996) 'A survey and taxonomy of strategy-related performance measures for manufacturing', International Journal of Operations and Production Management, Vol. 16, No. 3, pp. 42-61.
63. Wong, K. Y. (2005) 'Critical success factors for implementing knowledge management in small and medium enterprises', Industrial Management & Data Systems, Vol. 105, No. 3, pp. 261-279. (Pubitemid 40682963)