The challenges of measuring business excellence in the 21st century

Measuring Business Excellence

Volumn 13, Issue 2, 2009, Pages

  Schiuma, Giovanni ^a  

^a NONE

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[No Author keywords available]

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EID: 84992974822     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/mbe.2009.26713baa.001     Document Type: Article

References (16)

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4. Kaplan, R.S. and Norton, D.P.(1993), “Putting the balanced scorecard to work”, Harvard Business Review, Vol. 71 No. 5, pp. 134–42
5. Kaplan, R.S. and Norton, D.P. (1996 a), The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, MA
6. Kaplan, R.S. and Norton, D.P. (1996 b), “Linking the balanced scorecard to strategy”,California Management Review, Vol. 39 No. 1, pp. 53–79
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8. Kaplan, R.S. and Norton, D.P. (2003), Strategy Maps:Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, Boston, MA
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10. Kaplan, R.S. and Norton, D.P. (2008), Execution Premium, Harvard Business School Press, Boston, MA
11. Neely, A. (1998),Measuring Business Performance: Why, What and How, Economist Books,London
12. Neely, A. (Ed.) (2002), Business Performance Measurement,Cambridge University Press, Cambridge
13. Neely, A., Adams, C. and Kennerley,M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Business Success, Financial Times Prentice-Hall, London
14. Neely, A.,Gregory, M. and Platts, K. (1995), “Performance measurement system design:a literature review and research agenda”, International Journal of Operations & Production Management, Vol. 15, pp. 80–116
15. Taylor, F.W. (1957), The Principles of Scientific Management, W.W.Norton, New York, NY
16. Giovanni Schiuma Giovanni Schiuma is based atthe University of Basilicata, Economic and Business Faculty, Potenza, Italy