Total quality management and benchmarking: Bridging the gap in the public sector

International Journal of Services and Operations Management

Volumn 3, Issue 2, 2007, Pages 245-259

  Kounis, Leo D ^a   Panagopoulos, N ^b  

^a PartsInterlink   (Greece)

^b Technological Research Centre   (Greece)

Author keywords

Benchmarking; Preliminary model; Public and private sector; QS ISO 9000; Total quality management; TQM

Indexed keywords

EID: 33847417580     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2007.012140     Document Type: Article

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