-
2
-
-
0003577150
-
-
Wiley, New York
-
Berry M.J.A., and Linoff G. Data Mining Techniques: For Marking, Sales, and Customer Relationship Management. second ed (2004), Wiley, New York
-
(2004)
Data Mining Techniques: For Marking, Sales, and Customer Relationship Management. second ed
-
-
Berry, M.J.A.1
Linoff, G.2
-
3
-
-
0002235173
-
A method of choosing multi-way partitions for classification and decision trees
-
Biggs D.B., de Ville B., and Suen E. A method of choosing multi-way partitions for classification and decision trees. Journal of Applied Statistical 18 (1991) 49-62
-
(1991)
Journal of Applied Statistical
, vol.18
, pp. 49-62
-
-
Biggs, D.B.1
de Ville, B.2
Suen, E.3
-
7
-
-
0012310023
-
-
MIT Press, Cambridge, MA
-
Fayyad U., Piatetsky-Shapiro G., and Smyth P. From Data Mining to Knowledge Discovery: An Overview In Advances in Knowledge Discovery and Data Mining (1996), MIT Press, Cambridge, MA
-
(1996)
From Data Mining to Knowledge Discovery: An Overview In Advances in Knowledge Discovery and Data Mining
-
-
Fayyad, U.1
Piatetsky-Shapiro, G.2
Smyth, P.3
-
8
-
-
84869571048
-
A service quality model and its marketing implication
-
Grönroos C. A service quality model and its marketing implication. European Journal of Marketing 18 (1984) 36-44
-
(1984)
European Journal of Marketing
, vol.18
, pp. 36-44
-
-
Grönroos, C.1
-
12
-
-
84993017396
-
Using database marketing techniques to enhance your one to one marketing initiatives
-
Kahan R. Using database marketing techniques to enhance your one to one marketing initiatives. Journal of Consumer Marketing 15 (1998) 491-493
-
(1998)
Journal of Consumer Marketing
, vol.15
, pp. 491-493
-
-
Kahan, R.1
-
15
-
-
0345985910
-
A practical yet meaningful approach to customer segmentation
-
Marcus C. A practical yet meaningful approach to customer segmentation. Journal of Consumer Marketing 15 (1998) 494-504
-
(1998)
Journal of Consumer Marketing
, vol.15
, pp. 494-504
-
-
Marcus, C.1
-
18
-
-
0001312089
-
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman A., Zeithaml V.A., and Berry L.L. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 (1988) 12-40
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
19
-
-
0001318577
-
Customer relationship management in financial service
-
Peppard J. Customer relationship management in financial service. European Management Journal 18 (2000) 312-327
-
(2000)
European Management Journal
, vol.18
, pp. 312-327
-
-
Peppard, J.1
-
21
-
-
33744584654
-
Induction of decision trees
-
Quinlan J.R. Induction of decision trees. Machine Learning 1 (1986) 81-106
-
(1986)
Machine Learning
, vol.1
, pp. 81-106
-
-
Quinlan, J.R.1
-
23
-
-
84986146041
-
International service variants: airline passenger expectations and perceptions of service quality
-
Sultan F., and Simpson Jr. M.C. International service variants: airline passenger expectations and perceptions of service quality. Journal of Service Marketing 14 (2000) 188-216
-
(2000)
Journal of Service Marketing
, vol.14
, pp. 188-216
-
-
Sultan, F.1
Simpson Jr., M.C.2
-
24
-
-
0141935620
-
The evaluation of airline service quality by fuzzy MCDM
-
Tsaur S.H., Chang T.Y., and Yen C.H. The evaluation of airline service quality by fuzzy MCDM. Tourism Management 23 (2002) 107-115
-
(2002)
Tourism Management
, vol.23
, pp. 107-115
-
-
Tsaur, S.H.1
Chang, T.Y.2
Yen, C.H.3
-
25
-
-
0010381006
-
Critical service features in group package tour: an exploratory research
-
Wang K.C., Hsieh A.T., and Huan T.C. Critical service features in group package tour: an exploratory research. Tourism Management 21 (2000) 177-189
-
(2000)
Tourism Management
, vol.21
, pp. 177-189
-
-
Wang, K.C.1
Hsieh, A.T.2
Huan, T.C.3
-
26
-
-
33751018865
-
Identifying valuable travelers and their next foreign destination by the application of data mining techniques
-
Wong J.Y., Chen H.J., Chung P.H., and Kao N.C. Identifying valuable travelers and their next foreign destination by the application of data mining techniques. Asia Pacific Journal of Tourism Research 11 (2006) 355-373
-
(2006)
Asia Pacific Journal of Tourism Research
, vol.11
, pp. 355-373
-
-
Wong, J.Y.1
Chen, H.J.2
Chung, P.H.3
Kao, N.C.4
-
27
-
-
0040249170
-
Customer profitability: linking behavior to economics
-
Wyner G.A. Customer profitability: linking behavior to economics. Marketing Research 18 (1996) 36-38
-
(1996)
Marketing Research
, vol.18
, pp. 36-38
-
-
Wyner, G.A.1
-
28
-
-
0033084248
-
Discovering knowledge in corporate databases
-
Yoon Y. Discovering knowledge in corporate databases. Information Systems Management 16 (1999) 64-71
-
(1999)
Information Systems Management
, vol.16
, pp. 64-71
-
-
Yoon, Y.1
|