메뉴 건너뛰기




Volumn 45, Issue 2, 2009, Pages 321-334

Evaluating competitiveness of air cargo express services

Author keywords

Air cargo express services; Analytic Hierarchy Process (AHP); Competitiveness; Importance performance analysis; Integrators; Service factors

Indexed keywords

COMMERCE; COMPETITION; FACTOR ANALYSIS; HIERARCHICAL SYSTEMS;

EID: 60449117418     PISSN: 13665545     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tre.2008.09.004     Document Type: Article
Times cited : (65)

References (21)
  • 2
    • 13644274374 scopus 로고    scopus 로고
    • Examining airline service quality from a process perspective
    • Chen F.-Y., and Chang Y.-H. Examining airline service quality from a process perspective. Journal of Air Transport Management 11 2 (2005) 79-87
    • (2005) Journal of Air Transport Management , vol.11 , Issue.2 , pp. 79-87
    • Chen, F.-Y.1    Chang, Y.-H.2
  • 5
    • 0031141335 scopus 로고    scopus 로고
    • E-commerce for the 21st century
    • Hamilton S. E-commerce for the 21st century. IEEE Computer 30 5 (1997) 44-47
    • (1997) IEEE Computer , vol.30 , Issue.5 , pp. 44-47
    • Hamilton, S.1
  • 6
    • 60449092576 scopus 로고    scopus 로고
    • An evaluation of the service quality priorities of air cargo service providers and customers
    • Hong S.-J., and Jun I.-S. An evaluation of the service quality priorities of air cargo service providers and customers. World Review of Intermodal Transportation Research 1 (2006) 55-68
    • (2006) World Review of Intermodal Transportation Research , vol.1 , pp. 55-68
    • Hong, S.-J.1    Jun, I.-S.2
  • 11
    • 85169178319 scopus 로고    scopus 로고
    • An analysis of the preferences of international airline passengers for airlines
    • Kim K.S. An analysis of the preferences of international airline passengers for airlines. Journal of Tourism Systems and Quality Management 2 3, 4 (1996) 187-210
    • (1996) Journal of Tourism Systems and Quality Management , vol.2 , Issue.3-4 , pp. 187-210
    • Kim, K.S.1
  • 12
    • 85169182349 scopus 로고    scopus 로고
    • Paper presented in a Seminar at the Korea Logistics Research Association in Korean
    • Lee, S.G., 1996. Improving the competitiveness of express cargo services. Paper presented in a Seminar at the Korea Logistics Research Association (in Korean).
    • (1996) Improving the competitiveness of express cargo services
    • Lee, S.G.1
  • 14
    • 33748132070 scopus 로고    scopus 로고
    • The need for speed
    • Melbin J.E. The need for speed. Distribution 96 8 (1997) 58-84
    • (1997) Distribution , vol.96 , Issue.8 , pp. 58-84
    • Melbin, J.E.1
  • 15
    • 0002583781 scopus 로고
    • Service quality and customer royalty in the commercial airline industry
    • Ostrowski P.L., O'Brien V., and Gordon G.L. Service quality and customer royalty in the commercial airline industry. Journal of Travel Research 31 (1993) 16-24
    • (1993) Journal of Travel Research , vol.31 , pp. 16-24
    • Ostrowski, P.L.1    O'Brien, V.2    Gordon, G.L.3
  • 16
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman A., Zeithaml V.A., and Berry L.L. A conceptual model of service quality and its implications for future research. Journal of Marketing 49 (1985) 41-50
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.