A re-examination of the antecedents and impact of customer participation in service

Service Industries Journal

Volumn 31, Issue 6, 2011, Pages 863-876

  Wu, Cedric Hsi Jui ^a  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

Author keywords

Customer participation; Customer satisfaction; Customer socialization; Organizational support for customer

Indexed keywords

PARTICIPATORY APPROACH; PSYCHOLOGY; QUESTIONNAIRE SURVEY; SERVICE SECTOR; THEORETICAL STUDY;

EID: 79952397831     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060902960768     Document Type: Article

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