Making sense of psychological contract breach

Journal of Managerial Psychology

Volumn 26, Issue 1, 2011, Pages 12-27

  Parzefall, Marjo Riitta ^a   Coyle Shapiro, Jacqueline A M ^b  

^a EBS BUSINESS SCHOOL   (Germany)

^b UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Breach of contract; Critical incident technique; Employees; Finland; Interviews; Psychological contracts

Indexed keywords

EID: 78751627218     PISSN: 02683946     EISSN: None     Source Type: Journal    
DOI: 10.1108/02683941111099592     Document Type: Article

References (38)

1. Bal, P.M., Chiaburu, D.S. and Jansen, P.G.W. (2010), “Psychological contract breach and work performance. Is social exchange a buffer or an intensifier”, Journal of Managerial Psychology, Vol. 25 No. 3, pp. 252-73.
2. Bordia, P., Restubog, S.L.D. and Tang, R.L. (2008), “When employees strike back: investigating the mediating mechanisms between psychological contract breach and workplace deviance”, Journal of Applied Psychology, Vol. 93, pp. 1104-17.
3. Chaudhry, A., Wayne, S.J. and Schalk, R. (2009), “A sense making model of employee evaluation of psychological contract fulfillment: when and how do employees respond to change?”, Journal of Applied Behavioral Science.
4. Chell, E. (1998), “Critical incident technique”, in Symon, G. and Cassell, C. (Eds), Qualitative Methods and Analysis in Organizational Research, A Practical Guide, Sage Publications, London.
5. Conway, N. and Briner, R.B. (2002), “A daily diary study of affective responses to psychological contract breach and exceeded promises”, Journal of Organizational Behavior, Vol. 23 No. 3, pp. 287-303.
6. Conway, N. and Briner, R.B. (2005), Understanding Psychological Contracts at Work, A Critical Evaluation of Research, Oxford University Press, Oxford.
7. Conway, N. and Briner, R.B. (2009), “Fifty years of psychological contract research: what do we know and what are the main challenges?”, International Review of Industrial and Organizational Psychology, Vol. 21, pp. 71-131.
8. De Vos, A., Buyens, D. and Schalk, R. (2003), “Psychological contract development during organizational socialization: adaptation to reality and the role of reciprocity”, Journal of Organizational Behavior, Vol. 24 No. 5, pp. 537-59.
9. Dick, P. (2006), “The psychological contract and the transition from full to part-time police work”, Journal of Organizational Behavior, Vol. 27, pp. 37-58.
10. Dulac, T., Coyle-Shapiro, J., Henderson, D.J. and Wayne, S. (2008), “Not all responses to breach are the same: the interconnection of social exchange and psychological contract processes in organizations”, Academy of Management Journal, Vol. 51 No. 6, pp. 1079-98.
11. Festinger, L. (1957), A Theory of Cognitive Dissonance, Harper-Collins, New York, NY.
12. Hallier, J. and James, P. (1997), “Management enforced job change and employee perceptions of the psychological contract”, Employee Relations, Vol. 19 No. 3, pp. 222-47.
13. Harris, S.G. (1994), “Organizational culture and individual sense making: a schema-based perspective”, Organization Science, Vol. 5, pp. 309-21.
14. Hirschman, A.O. (1970), Exit, Voice and Loyalty: Response to Decline in Firms, Organizations and States, Harvard University Press, Cambridge, MA.
15. Ho, V.T. and Levesque, L.L. (2005), “With a little help from my friends (and substitutes): social referents and influence in psychological contract fulfillment”, Organization Science, Vol. 16, pp. 275-89.
16. Hui, C., Lee, C. and Rousseau, D.M. (2004), “Psychological contract and organizational citizenship behavior in China: investigating generalizability and instrumentality”, Journal of Applied Psychology, Vol. 89, pp. 311-21.
17. Kickul, J. (2001), “When organizations break their promises: employee reactions to unfair processes and treatment”, Journal of Business Ethics, Vol. 29, pp. 289-307.
18. King, N. (1998), “Template analysis”, in Symon, G. and Cassell, C. (Eds), Qualitative Methods and Analysis in Organizational Research, A Practical Guide, Sage Publications, London.
19. Knobe, J. and Male, B.F. (2002), “Self and other in the explanation of behaviour, 30 years later”, Psychological Belgica, Vol. 42, pp. 113-30.
20. Lester, S.W., Turnley, W.H., Bloodgood, J.M. and Bolino, M.C. (2002), “Not seeing the eye to eye: differences in supervisor and subordinate perceptions of and attributions for psychological contract breach”, Journal of Organizational Behavior, Vol. 23 No. 1, pp. 39-56.
21. Louis, M.R. (1980), “Surprise and sense-making: what new-comers experience in entering unfamiliar organizational settings”, Administrative Science Quarterly, Vol. 25 No. 2, pp. 226-51.
22. Louis, M.R. and Sutton, R.I. (1991), “Switching cognitive gears, from habits of mind to active thinking”, Human Relations, Vol. 44 No. 1, pp. 55-76.
23. Maertz, C.P. and Griffeth, R.P. (2004), “Eight motivational forces and voluntary turnover: a theoretical synthesis with implications for research”, Journal of Management, Vol. 30, pp. 667-83.
24. Maitlis, S. (2005), “The social process of organizational sense making”, Academy of Management Journal, Vol. 48, pp. 21-49.
25. Morrison, E.W. and Robinson, S.L. (1997), “When employees feel betrayed: a model of how psychological contract violation occurs”, Academy of Management Review, Vol. 22 No. 1, pp. 226-56.
26. Rigotti, T. (2009), “Enough is enough? Threshold models for the relationship between psychological contract breach and job-related attitudes”, European Journal of Work and Organizational Psychology, Vol. 18, pp. 442-63.
27. Robinson, S.L. and Morrison, E.W. (2000), “The development of psychological contract breach and violation; a longitudinal study”, Journal of Organizational Behavior, Vol. 21 No. 5, pp. 525-46.
28. Roehling, M.V., Cavanaugh, M.A., Moynihan, L.M. and Boswell, W.R. (2000), “The nature of the new employment relationship: a content analysis of the practitioner and academic literatures”, Human Resource Management, Vol. 39 No. 4, pp. 305-20.
29. Rousseau, D.M. (1995), Psychological Contracts in Organizations, Understanding Written and Unwritten Agreements, Sage Publications, Thousand Oaks, CA.
30. Rousseau, D.M. (2001), “Schema, promise and mutuality: the building blocks of the psychological contract”, Journal of Occupational and Organizational Psychology, Vol. 74 No. 4, pp. 511-41.
31. Turnley, W.H. and Feldman, D.C. (1999), “A discrepancy model of psychological contract violations”, Human Resource Management Review, Vol. 9 No. 3, pp. 367-86.
32. Turnley, W.H., Bolino, M.C., Lester, S.W. and Bloodgood, J.M. (2003), “The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors”, Journal of Management, Vol. 29 No. 2, pp. 187-206.
33. Weick, K. (1995), Sense Making in Organizations, Sage Publications, Newbury Park, CA.
34. Weick, K.E., Sutcliffe, K.M. and Obstfeld, D. (2005), “Organizing and the process of sense making”, Organization Science, Vol. 16 No. 4, pp. 409-21.
35. Zagenczyk, T.J., Gibney, R., Kiewitz, C. and Restubog, S.L.D. (2009), “Mentors, supervisors and role models: do they reduce the effects of psychological contract breach”, Human Resource Management Journal, Vol. 19 No. 3, pp. 237-59.
36. Zhao, H., Wayne, S.J., Glibkowski, B.C. and Bravo, J. (2007), “The impact of psychological contract breach on work-related outcomes: a meta-analysis”, Personnel Psychology, Vol. 60 No. 3, pp. 647-80.
37. Pugh, S.D., Skarlicki, D.P. and Passell, B.S. (2003), “After the fall: layoff victims' trust and cynicism in re-employment”, Journal of Occupational and Organizational Psychology, Vol. 76, pp. 201-12.
38. Restubog, S.L.D., Hornsey, M., Bordia, P. and Esposo, S. (2008), “Effects of psychological contract breach on organizational citizenship behaviour: insights from the group value model”, Journal of Management Studies, Vol. 45, pp. 1377-400.