메뉴 건너뛰기




Volumn 14, Issue 2, 2007, Pages 339-352

Using training and development to affect job satisfaction within franchising

Author keywords

Australia; Franchising; Job satisfaction; Retail trade; Small enterprises; Training

Indexed keywords


EID: 34547422486     PISSN: 14626004     EISSN: None     Source Type: Journal    
DOI: 10.1108/14626000710746745     Document Type: Review
Times cited : (67)

References (56)
  • 1
    • 84986079038 scopus 로고    scopus 로고
    • "Training the knowledge worker: A descriptive study of training practices in Irish software companies"
    • Acton, T. and Golden, W. (2003), "Training the knowledge worker: A descriptive study of training practices in Irish software companies", Journal of European Industrial Training, Vol. 27 Nos 2-4, pp. 137-46.
    • (2003) Journal of European Industrial Training , vol.27 , Issue.2-4 , pp. 137-146
    • Acton, T.1    Golden, W.2
  • 2
    • 0002272222 scopus 로고
    • "Perceived advantages of the franchise option from the franchisee perspective: Empirical insights from a service franchise"
    • Alden, P. and Dant, R.P. (1990), "Perceived advantages of the franchise option from the franchisee perspective: Empirical insights from a service franchise", Journal of Small Business Management, Vol. 28 No. 3, pp. 46-61.
    • (1990) Journal of Small Business Management , vol.28 , Issue.3 , pp. 46-61
    • Alden, P.1    Dant, R.P.2
  • 3
    • 0038336613 scopus 로고    scopus 로고
    • "The effect of management commitment to service quality on employees' affective and performance outcomes"
    • Babakus, E., Yavas, U., Karatepe, O. and Avci, T. (2003), "The effect of management commitment to service quality on employees' affective and performance outcomes", Academy of Marketing Science, Vol. 31 No. 3, pp. 272-87.
    • (2003) Academy of Marketing Science , vol.31 , Issue.3 , pp. 272-287
    • Babakus, E.1    Yavas, U.2    Karatepe, O.3    Avci, T.4
  • 5
    • 0021399805 scopus 로고
    • "A longitudinal analysis of antecedents of organisational commitment"
    • Bateman, T.S. and Strasser, S. (1984), "A longitudinal analysis of antecedents of organisational commitment", Academy of Management Journal, Vol. 27, pp. 95-112.
    • (1984) Academy of Management Journal , vol.27 , pp. 95-112
    • Bateman, T.S.1    Strasser, S.2
  • 6
    • 0031311014 scopus 로고    scopus 로고
    • "Correlates and perceived outcomes of four types of employee development activity"
    • Birdi, K., Allan, C. and Warr, P.B. (1997), "Correlates and perceived outcomes of four types of employee development activity", Journal of Applied Psychology, Vol. 82 No. 6, pp. 845-57.
    • (1997) Journal of Applied Psychology , vol.82 , Issue.6 , pp. 845-857
    • Birdi, K.1    Allan, C.2    Warr, P.B.3
  • 8
    • 1542459290 scopus 로고
    • "Benefits of formal training courses within a professional setting"
    • Burke, R. (1995), "Benefits of formal training courses within a professional setting", The Journal of Management Development, Vol. 14 No. 3, pp. 3-14.
    • (1995) The Journal of Management Development , vol.14 , Issue.3 , pp. 3-14
    • Burke, R.1
  • 9
    • 34547457130 scopus 로고
    • "Continuous improvement through employee training: A case example from the financial services industry"
    • Bushardt, S.C. and Fretwell, C. (1994), "Continuous improvement through employee training: A case example from the financial services industry", The Learning Organization: An International Journal, Vol. 1 No. 1, pp. 11-16.
    • (1994) The Learning Organization: An International Journal , vol.1 , Issue.1 , pp. 11-16
    • Bushardt, S.C.1    Fretwell, C.2
  • 10
    • 4444224596 scopus 로고    scopus 로고
    • "Professional aspirations and job satisfaction: Chinese journalists at a time of change in the media"
    • Chan, M.J., Pan, Z.D. and Lee, L.F.F. (2004), "Professional aspirations and job satisfaction: Chinese journalists at a time of change in the media", Journalism and Mass Communication Quarterly, Vol. 81 No. 2, pp. 254-73.
    • (2004) Journalism and Mass Communication Quarterly , vol.81 , Issue.2 , pp. 254-273
    • Chan, M.J.1    Pan, Z.D.2    Lee, L.F.F.3
  • 11
    • 21344474344 scopus 로고    scopus 로고
    • "Determinants of monitoring capabilities in international franchising: Foodservice firms within East Asia"
    • Choo, S. (2005), "Determinants of monitoring capabilities in international franchising: Foodservice firms within East Asia", Asia-Pacific Journal of Management, Vol. 22 No. 3, pp. 159-77.
    • (2005) Asia-Pacific Journal of Management , vol.22 , Issue.3 , pp. 159-177
    • Choo, S.1
  • 12
    • 0010087304 scopus 로고    scopus 로고
    • "Some contextual influences on training utilization"
    • Colarelli, S. and Montei, M. (1996), "Some contextual influences on training utilization", The Journal of Applied Behavioural Science, Vol. 32 No. 3, pp. 306-23.
    • (1996) The Journal of Applied Behavioural Science , vol.32 , Issue.3 , pp. 306-323
    • Colarelli, S.1    Montei, M.2
  • 13
    • 84968274350 scopus 로고
    • "Organisational vision and visionary organisations"
    • Collins, J. and Porras, J. (1991), "Organisational vision and visionary organisations", California Management Review, Vol. 34 No. 1, pp. 30-53.
    • (1991) California Management Review , vol.34 , Issue.1 , pp. 30-53
    • Collins, J.1    Porras, J.2
  • 14
    • 0002409749 scopus 로고
    • "Employee turnover: A meta-analysis and review with implications for research"
    • Cotton, J.L. and Tuttle, J.M. (1986), "Employee turnover: A meta-analysis and review with implications for research", Academy of Management Review, Vol. 11, pp. 55-70.
    • (1986) Academy of Management Review , vol.11 , pp. 55-70
    • Cotton, J.L.1    Tuttle, J.M.2
  • 15
    • 0007192924 scopus 로고    scopus 로고
    • "The evaluation of training activities: A complex issue involving different stakes"
    • Dionne, P. (1996), "The evaluation of training activities: A complex issue involving different stakes", Human Resource Development Quarterly, Vol. 7 No. 3, pp. 279-86.
    • (1996) Human Resource Development Quarterly , vol.7 , Issue.3 , pp. 279-286
    • Dionne, P.1
  • 16
    • 0036766834 scopus 로고    scopus 로고
    • "Determinants of job satisfaction of municipal government employees"
    • Ellickson, M.C. (2002), "Determinants of job satisfaction of municipal government employees", Public Personnel Management, Vol. 31 No. 3, pp. 343-58.
    • (2002) Public Personnel Management , vol.31 , Issue.3 , pp. 343-358
    • Ellickson, M.C.1
  • 20
    • 21844491354 scopus 로고
    • "Placing symbols before reality? Re-evaluating the low skills equilibrium"
    • Heyes, J. and Stuart, M. (1994), "Placing symbols before reality? Re-evaluating the low skills equilibrium", Personnel Review, Vol. 23 No. 5, pp. 34-47.
    • (1994) Personnel Review , vol.23 , Issue.5 , pp. 34-47
    • Heyes, J.1    Stuart, M.2
  • 21
    • 84986014492 scopus 로고    scopus 로고
    • "The relation of training practices and organisational performance in small and medium size enterprises"
    • Huang, T.C. (2001), "The relation of training practices and organisational performance in small and medium size enterprises", Education + Training, Vol. 43 Nos 8/9, pp. 437-43.
    • (2001) Education + Training , vol.43 , Issue.8-9 , pp. 437-443
    • Huang, T.C.1
  • 22
    • 0001538711 scopus 로고
    • "Job satisfaction and performance: A meta-analysis"
    • Iaffaldano, M.T. and Muchinsky, P.M. (1985), "Job satisfaction and performance: A meta-analysis", Psychological Bulletin, Vol. 97, pp. 251-73.
    • (1985) Psychological Bulletin , vol.97 , pp. 251-273
    • Iaffaldano, M.T.1    Muchinsky, P.M.2
  • 23
    • 34547473689 scopus 로고    scopus 로고
    • "The training implications of flexible labour markets"
    • Industrial and Commercial Training
    • Industrial and Commercial Training (2002), "The training implications of flexible labour markets", Industrial and Commercial Training, Vol. 27 No. 10, pp. 2-4.
    • (2002) Industrial and Commercial Training , vol.27 , Issue.10 , pp. 2-4
  • 24
    • 0000299268 scopus 로고    scopus 로고
    • "Correlates of training: An analysis using employer and employee characteristics"
    • Joyce, M., Gittleman, M. and Frazis, H. (2000), "Correlates of training: An analysis using employer and employee characteristics", Industrial and Labor Relations Review, Vol. 53 No. 3, pp. 443-63.
    • (2000) Industrial and Labor Relations Review , vol.53 , Issue.3 , pp. 443-463
    • Joyce, M.1    Gittleman, M.2    Frazis, H.3
  • 27
    • 0000831228 scopus 로고
    • "The independence of the franchise entrepreneur"
    • Knight, R.M. (1984), "The independence of the franchise entrepreneur", Journal of Small Business Management, Vol. 22 No. 2, pp. 53-61.
    • (1984) Journal of Small Business Management , vol.22 , Issue.2 , pp. 53-61
    • Knight, R.M.1
  • 29
    • 0030102611 scopus 로고    scopus 로고
    • "Person-organisation fit: An integrative review of its conceptualizations, measurement and implications"
    • Kristof, A. (1996), "Person-organisation fit: An integrative review of its conceptualizations, measurement and implications", Personnel Psychology, Vol. 49, pp. 1-49.
    • (1996) Personnel Psychology , vol.49 , pp. 1-49
    • Kristof, A.1
  • 30
    • 34547429060 scopus 로고    scopus 로고
    • "Frontline training for bottom line results"
    • Larson, P. (2003), "Frontline training for bottom line results", Franchising World, Vol. 35 No. 4, pp. 6-11.
    • (2003) Franchising World , vol.35 , Issue.4 , pp. 6-11
    • Larson, P.1
  • 31
    • 34547467316 scopus 로고    scopus 로고
    • "Employee retention: Approaches for achieving performance objectives"
    • Lowe, B. and Gordon, J. (2002), "Employee retention: Approaches for achieving performance objectives", Journal of American Academy of Business, Vol. 1 No. 2, pp. 201-5.
    • (2002) Journal of American Academy of Business , vol.1 , Issue.2 , pp. 201-205
    • Lowe, B.1    Gordon, J.2
  • 32
    • 0040905206 scopus 로고    scopus 로고
    • "A needs analysis of training data: What do we want, what do we have, can we ever get it?"
    • in Haltiwanger, J., Manser, M. and Topel, R. (Eds) NBER/University of Chicago Press, Chicago, IL
    • Lynch, L. (1998), "A needs analysis of training data: What do we want, what do we have, can we ever get it?", in Haltiwanger, J., Manser, M. and Topel, R. (Eds), Labour Statistics Measurement Issues, NBER/University of Chicago Press, Chicago, IL, pp. 405-30.
    • (1998) Labour Statistics Measurement Issues , pp. 405-430
    • Lynch, L.1
  • 33
    • 0013414704 scopus 로고    scopus 로고
    • "A confirmatory factor analysis of IS employee motivation and retention"
    • Mak, B. and Sockel, H. (1999), "A confirmatory factor analysis of IS employee motivation and retention", Information and Management, Vol. 38, pp. 265-76.
    • (1999) Information and Management , vol.38 , pp. 265-276
    • Mak, B.1    Sockel, H.2
  • 34
    • 34547432672 scopus 로고    scopus 로고
    • "Some factors affecting the relationship between job characteristics and job worth: A job-role interpretation"
    • Marchese, M. (1998), "Some factors affecting the relationship between job characteristics and job worth: A job-role interpretation", International Journal of Organisational Analysis, Vol. 6 No. 4, pp. 355-70.
    • (1998) International Journal of Organisational Analysis , vol.6 , Issue.4 , pp. 355-370
    • Marchese, M.1
  • 35
    • 0007139782 scopus 로고
    • "Review and conceptual analysis of the employee turnover process"
    • Mobley, W.H., Griffeth, R.W., Hand, H.H. and Meglino, B.M. (1979), "Review and conceptual analysis of the employee turnover process", Psychological Bulletin, Vol. 86, pp. 493-552.
    • (1979) Psychological Bulletin , vol.86 , pp. 493-552
    • Mobley, W.H.1    Griffeth, R.W.2    Hand, H.H.3    Meglino, B.M.4
  • 36
    • 0542402355 scopus 로고    scopus 로고
    • "The link between people management, customer satisfaction and business results"
    • Oakland, J.S. and Oakland, S. (1998), "The link between people management, customer satisfaction and business results", Total Quality Management, Vol. 9, pp. 185-91.
    • (1998) Total Quality Management , vol.9 , pp. 185-191
    • Oakland, J.S.1    Oakland, S.2
  • 37
    • 0000997605 scopus 로고    scopus 로고
    • "Unravelling supply and demand factors in work related training"
    • Oosterbeek, H. (1998), "Unravelling supply and demand factors in work related training", Oxford Economic Papers, Vol. 50 No. 2, pp. 266-84.
    • (1998) Oxford Economic Papers , vol.50 , Issue.2 , pp. 266-284
    • Oosterbeek, H.1
  • 38
    • 0009948490 scopus 로고    scopus 로고
    • "Measuring training's ROI"
    • Parry, S. (1996), "Measuring training's ROI", Training and Development, Vol. 50 No. 5, pp. 72-7.
    • (1996) Training and Development , vol.50 , Issue.5 , pp. 72-77
    • Parry, S.1
  • 39
    • 84986108419 scopus 로고    scopus 로고
    • "Company-based lifelong learning: What's the pay-off for employers?"
    • Pate, J. and Martin, G. (2000), "Company-based lifelong learning: what's the pay-off for employers?", Journal of European Industrial Training, Vol. 24 Nos 2-4, pp. 149-57.
    • (2000) Journal of European Industrial Training , vol.24 , Issue.2-4 , pp. 149-157
    • Pate, J.1    Martin, G.2
  • 40
    • 84986694161 scopus 로고
    • "The measurement of job characteristics: A content and contextual analytic look at scale validity"
    • Pierce, J., McTavish, D. and Knudsen, K. (1986), "The measurement of job characteristics: A content and contextual analytic look at scale validity", Journal of Occupational Behaviour, Vol. 7 No. 4, pp. 299-313.
    • (1986) Journal of Occupational Behaviour , vol.7 , Issue.4 , pp. 299-313
    • Pierce, J.1    McTavish, D.2    Knudsen, K.3
  • 42
    • 34547407378 scopus 로고
    • "Management training versus training in library management"
    • Pugh, S. (1984), "Management training versus training in library management", Information and Library Manager, Vol. 3 No. 2, pp. 35-7.
    • (1984) Information and Library Manager , vol.3 , Issue.2 , pp. 35-37
    • Pugh, S.1
  • 43
    • 14644407330 scopus 로고    scopus 로고
    • "A review of employee motivation theories and their implications for employee retention within organizations"
    • Ramlall, S. (2004), "A review of employee motivation theories and their implications for employee retention within organizations", Journal of American Academy of Business, Vol. 5 Nos 1/2, pp. 52-64.
    • (2004) Journal of American Academy of Business , vol.5 , Issue.1-2 , pp. 52-64
    • Ramlall, S.1
  • 46
    • 34547427483 scopus 로고    scopus 로고
    • "Exploring methods to evaluate the return-on-investment from training"
    • Rowden, R.W. (2005), "Exploring methods to evaluate the return-on-investment from training", Business Forum, Vol. 27 No. 1, pp. 31-6.
    • (2005) Business Forum , vol.27 , Issue.1 , pp. 31-36
    • Rowden, R.W.1
  • 47
    • 0030486624 scopus 로고    scopus 로고
    • "The satisfaction and retention of frontline employees: A customer satisfaction measurement approach"
    • Rust, R., Stewart, G.L., Miller, H. and Pielack, D. (1996), "The satisfaction and retention of frontline employees: A customer satisfaction measurement approach", International Journal of Service Industry Management, Vol. 7 No. 50, pp. 62-80.
    • (1996) International Journal of Service Industry Management , vol.7 , Issue.50 , pp. 62-80
    • Rust, R.1    Stewart, G.L.2    Miller, H.3    Pielack, D.4
  • 48
    • 21144473673 scopus 로고
    • "Beyond formal experimental design: Towards an expanded view of the training evaluation process"
    • Sackett, P.R. and Mullen, E.J. (1993), "Beyond formal experimental design: Towards an expanded view of the training evaluation process", Personnel Psychology, Vol. 46, pp. 613-27.
    • (1993) Personnel Psychology , vol.46 , pp. 613-627
    • Sackett, P.R.1    Mullen, E.J.2
  • 49
    • 84976446429 scopus 로고    scopus 로고
    • "Employee perceptions and their influence on training effectiveness"
    • Santos, A. and Stuart, M. (2003), "Employee perceptions and their influence on training effectiveness", Human Resource Management Journal, Vol. 13 No. 1, pp. 27-44.
    • (2003) Human Resource Management Journal , vol.13 , Issue.1 , pp. 27-44
    • Santos, A.1    Stuart, M.2
  • 50
    • 34547486544 scopus 로고    scopus 로고
    • "The single most significant event in the life of a franchise relationship"
    • Sayler, T. (2003), "The single most significant event in the life of a franchise relationship", Franchising World, Vol. 35 No. 4, pp. 13-15.
    • (2003) Franchising World , vol.35 , Issue.4 , pp. 13-15
    • Sayler, T.1
  • 51
    • 84993027250 scopus 로고    scopus 로고
    • "Challenges of employee retention"
    • Sigler, K.J. (1999), "Challenges of employee retention", Management Research News, Vol. 22 No. 10, pp. 1-5.
    • (1999) Management Research News , vol.22 , Issue.10 , pp. 1-5
    • Sigler, K.J.1
  • 52
    • 0018132510 scopus 로고
    • "Major influences on employee attendance: A process model"
    • Steers, R.M. and Rhodes, S.R. (1978), "Major influences on employee attendance: A process model", Journal of Applied Psychology, Vol. 63, pp. 391-407.
    • (1978) Journal of Applied Psychology , vol.63 , pp. 391-407
    • Steers, R.M.1    Rhodes, S.R.2
  • 53
    • 85032070426 scopus 로고
    • "The trainer-trainee interaction: An attributional model of training"
    • Steiner, D.D., Dobbins, G.H. and Trahan, W.A. (1991), "The trainer-trainee interaction: An attributional model of training", Journal of Organizational Behavior, Vol. 12 No. 4, pp. 271-86.
    • (1991) Journal of Organizational Behavior , vol.12 , Issue.4 , pp. 271-286
    • Steiner, D.D.1    Dobbins, G.H.2    Trahan, W.A.3
  • 54
    • 34547485507 scopus 로고    scopus 로고
    • "The benefits of training in leisure retailing: A case study of McDonald's restaurants"
    • Thomas, R., Lashley, C. and Eaglen, A. (2000), "The benefits of training in leisure retailing: A case study of McDonald's restaurants", Strategic Change, Vol. 9, pp. 333-45.
    • (2000) Strategic Change , vol.9 , pp. 333-345
    • Thomas, R.1    Lashley, C.2    Eaglen, A.3
  • 55
    • 21844511793 scopus 로고
    • "Trainee characteristics and the outcomes of open learning"
    • Warr, P.B. and Bunce, D. (1995), "Trainee characteristics and the outcomes of open learning", Personnel Psychology, Vol. 48, pp. 347-75.
    • (1995) Personnel Psychology , vol.48 , pp. 347-475
    • Warr, P.B.1    Bunce, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.