The relevance of service in European manufacturing industries

Journal of Service Management

Volumn 21, Issue 5, 2010, Pages 715-726

  Lay, Gunter ^a   Copani, Giacomo ^b   Jäger, Angela ^a   Biege, Sabine ^a  

^a FRAUNHOFER INSTITUTE FOR SYSTEMS AND INNOVATION RESEARCH ISI   (Germany)

^b ITIA CNR   (Italy)

Author keywords

Customer service management; Europe; Management strategy; Manufacturing industries; Quantitative methods

Indexed keywords

EID: 78149248830     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231011092908     Document Type: Article

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