Exploring the effect of cognitive biases on customer support services

Creativity and Innovation Management

Volumn 17, Issue 1, 2008, Pages 58-70

  Gebauer, Heiko ^a   Krempl, Regine ^a   Fleisch, Elgar ^a  

^a UNIVERSITY OF ST GALLEN   (Switzerland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 66149176337     PISSN: 09631690     EISSN: 14678691     Source Type: Journal    
DOI: 10.1111/j.1467-8691.2007.00438.x     Document Type: Article

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