메뉴 건너뛰기




Volumn 8, Issue 4, 2005, Pages 333-345

Challenges for going downstream

Author keywords

After sales services; Demand management; Industrial services; Installed base; Supply chain management

Indexed keywords


EID: 34648865613     PISSN: 13675567     EISSN: 1469848X     Source Type: Journal    
DOI: 10.1080/13675560500407358     Document Type: Article
Times cited : (59)

References (39)
  • 1
    • 5644303153 scopus 로고    scopus 로고
    • Amplification in service supply chains: an exploratory case study from the telecom industry
    • Akkermans, H. and Vos, B. 2003. Amplification in service supply chains: an exploratory case study from the telecom industry. Prod. Operations Mgmnt, 12: 204–223.
    • (2003) Prod. Operations Mgmnt , vol.12 , pp. 204-223
    • Akkermans, H.1    Vos, B.2
  • 2
    • 0039337431 scopus 로고    scopus 로고
    • A simulation game for teaching service-oriented supply chain management: Does information sharing help managers with service capacity decisions?
    • Anderson, E. and Morrice, D. 2000. A simulation game for teaching service-oriented supply chain management: Does information sharing help managers with service capacity decisions?. Prod. Operations Mgmnt, 9: 40–55.
    • (2000) Prod. Operations Mgmnt , vol.9 , pp. 40-55
    • Anderson, E.1    Morrice, D.2
  • 3
    • 18844455771 scopus 로고    scopus 로고
    • Benefits of IT in supply chain management: an explorative study of progressive companies
    • Auramo, J., Kauremaa, J. and Tanskanen, K. 2005. Benefits of IT in supply chain management: an explorative study of progressive companies. Int. J. Physical Distrib. Logistics Mgmnt, 35: 82–100.
    • (2005) Int. J. Physical Distrib. Logistics Mgmnt , vol.35 , pp. 82-100
    • Auramo, J.1    Kauremaa, J.2    Tanskanen, K.3
  • 4
    • 19644362881 scopus 로고    scopus 로고
    • A manufacturer becoming service provider—challenges and a paradox
    • Brax, S. 2005. A manufacturer becoming service provider—challenges and a paradox. Managing Service Quality, 15: 142–155.
    • (2005) Managing Service Quality , vol.15 , pp. 142-155
    • Brax, S.1
  • 5
    • 33645656184 scopus 로고    scopus 로고
    • How to make after-sales services pay off
    • Bundschuh, R. and Dezvane, T. 2003. How to make after-sales services pay off. McKinsey Q., 4
    • (2003) McKinsey Q. , vol.4
    • Bundschuh, R.1    Dezvane, T.2
  • 7
    • 0011155527 scopus 로고    scopus 로고
    • Saturn's supply-chain innovation: high value in after-sales service
    • Summer, and
    • Cohen, M., Cull, C., Lee, H. and Willen, D. 2000. Saturn's supply-chain innovation: high value in after-sales service. Sloan Mgmnt Rev., Summer: 93–101.
    • (2000) Sloan Mgmnt Rev. , pp. 93-101
    • Cohen, M.1    Cull, C.2    Lee, H.3    Willen, D.4
  • 10
    • 3142741787 scopus 로고    scopus 로고
    • E-integration in the supply chain: barriers and performance
    • Frohlich, M. 2002. E-integration in the supply chain: barriers and performance. Decision Sci., 33: 537–556.
    • (2002) Decision Sci. , vol.33 , pp. 537-556
    • Frohlich, M.1
  • 11
    • 0036830711 scopus 로고    scopus 로고
    • Demand chain management in manufacturing and services: web-based integration, drivers and performance
    • Frohlich, M. and Westbrook, R. 2002. Demand chain management in manufacturing and services: web-based integration, drivers and performance. J. Operations Mgmnt, 20: 729–745.
    • (2002) J. Operations Mgmnt , vol.20 , pp. 729-745
    • Frohlich, M.1    Westbrook, R.2
  • 12
    • 0032063950 scopus 로고    scopus 로고
    • Profit pools: a fresh look at strategy
    • Gadesh, O. and Gilbert, J. L. 1998. Profit pools: a fresh look at strategy. Harward Busisness Rev., 76: 139–147.
    • (1998) Harward Busisness Rev. , vol.76 , pp. 139-147
    • Gadesh, O.1    Gilbert, J.L.2
  • 14
    • 84986160660 scopus 로고    scopus 로고
    • Customer support: a cross industry study of distribution channels and strategies
    • Goffin, K. 1999. Customer support: a cross industry study of distribution channels and strategies. Int. J. Physical Distrib. Logistics Mgmnt, 29: 374
    • (1999) Int. J. Physical Distrib. Logistics Mgmnt , vol.29 , pp. 374
    • Goffin, K.1
  • 15
    • 1842430959 scopus 로고    scopus 로고
    • Deep change, how operational innovation can transform your company
    • April
    • Hammer, M. 2004. Deep change, how operational innovation can transform your company. Harward Busisness Rev., April: 84–93.
    • (2004) Harward Busisness Rev. , pp. 84-93
    • Hammer, M.1
  • 16
    • 84993074064 scopus 로고    scopus 로고
    • Using value reengineering to implement breakthrough solutions for customers
    • Holmström, J., Hoover, W. E.Jr, Eloranta, E. and Vasara, A. 1999. Using value reengineering to implement breakthrough solutions for customers. Int. J. Logistics Mgmnt, 10: 1–12.
    • (1999) Int. J. Logistics Mgmnt , vol.10 , pp. 1-12
    • Holmström, J.1    Hoover, W.E.2    Eloranta, E.3    Vasara, A.4
  • 17
    • 0042246786 scopus 로고    scopus 로고
    • Towards an improved understanding of industrial services: quality dimensions and their impact on buyer–seller relationships
    • Homburg, C. and Grabe, B. 1999. Towards an improved understanding of industrial services: quality dimensions and their impact on buyer–seller relationships. J. Business-to-Business Marketing, 6 (2): 39–71.
    • (1999) J. Business-to-Business Marketing , vol.6 , Issue.2 , pp. 39-71
    • Homburg, C.1    Grabe, B.2
  • 18
    • 0042392703 scopus 로고
    • The field service function in the electronics industry: providing a link between customers and production/marketing
    • Hull, D. L. and Cox, J. F. 1994. The field service function in the electronics industry: providing a link between customers and production/marketing. Int. J. Prod. Econ., 3: 115–126.
    • (1994) Int. J. Prod. Econ. , vol.3 , pp. 115-126
    • Hull, D.L.1    Cox, J.F.2
  • 19
    • 84986121004 scopus 로고    scopus 로고
    • Supply chain evaluation in the service industry: a framework development compared to manufacturing
    • Kathawala, Y. and Abdou, K. 2003. Supply chain evaluation in the service industry: a framework development compared to manufacturing. Managerial Auditing J., 18: 140–149.
    • (2003) Managerial Auditing J. , vol.18 , pp. 140-149
    • Kathawala, Y.1    Abdou, K.2
  • 21
    • 0002663868 scopus 로고    scopus 로고
    • The bullwhip effect in supply chains
    • Lee, H. L., Padmanabhan, V. and Whang, S. 1997. The bullwhip effect in supply chains. Sloan Mgmnt Rev., 38: 546–558.
    • (1997) Sloan Mgmnt Rev. , vol.38 , pp. 546-558
    • Lee, H.L.1    Padmanabhan, V.2    Whang, S.3
  • 23
    • 0242468260 scopus 로고    scopus 로고
    • Design and development of product support and maintenance concepts for industrial systems
    • Markeset, T. and Kumar, U. 2003. Design and development of product support and maintenance concepts for industrial systems. J. Quality Maintenance Engng, 9: 376–392.
    • (2003) J. Quality Maintenance Engng , vol.9 , pp. 376-392
    • Markeset, T.1    Kumar, U.2
  • 24
    • 0012909322 scopus 로고    scopus 로고
    • Product services: from a service supporting the product to a service supporting the client
    • Mathieu, V. 2001. Product services: from a service supporting the product to a service supporting the client. J. Business Indust. Marketing, 16: 39–58.
    • (2001) J. Business Indust. Marketing , vol.16 , pp. 39-58
    • Mathieu, V.1
  • 25
    • 0542395798 scopus 로고    scopus 로고
    • Creating competitive advantage in industrial services
    • Matthyssens, P. and Vandenbemt, K. 1998. Creating competitive advantage in industrial services. J. Business Indust. Marketing, 13: 339–355.
    • (1998) J. Business Indust. Marketing , vol.13 , pp. 339-355
    • Matthyssens, P.1    Vandenbemt, K.2
  • 28
    • 0005373582 scopus 로고    scopus 로고
    • How professors of operations management view service operations
    • Nie, W. and Kellogg, D. L. 1999. How professors of operations management view service operations. Prod. Operations Mgmnt, 8: 339–355.
    • (1999) Prod. Operations Mgmnt , vol.8 , pp. 339-355
    • Nie, W.1    Kellogg, D.L.2
  • 29
    • 0038245167 scopus 로고    scopus 로고
    • Managing the transition from products to services
    • Oliva, R. and Kallenberg, R. 2003. Managing the transition from products to services. Int. J. Service Industry Mgmnt, 14 (2): 160–172.
    • (2003) Int. J. Service Industry Mgmnt , vol.14 , Issue.2 , pp. 160-172
    • Oliva, R.1    Kallenberg, R.2
  • 30
    • 0442325777 scopus 로고    scopus 로고
    • Customer service in business-to-business markets: an agenda for research
    • Parasuraman, A. 1999. Customer service in business-to-business markets: an agenda for research. J. Business Indust. Marketing, 13: 309–321.
    • (1999) J. Business Indust. Marketing , vol.13 , pp. 309-321
    • Parasuraman, A.1
  • 32
    • 1342274196 scopus 로고    scopus 로고
    • Insights into service operations management: a research agenda
    • Roth, A. and Menor, L. 2003. Insights into service operations management: a research agenda. Prod. Operations Mgmnt, 12: 145–164.
    • (2003) Prod. Operations Mgmnt , vol.12 , pp. 145-164
    • Roth, A.1    Menor, L.2
  • 33
    • 20444499418 scopus 로고    scopus 로고
    • Service business and productivity
    • Schmenner, R. 2004. Service business and productivity. Decision Sci., 35: 333–347.
    • (2004) Decision Sci. , vol.35 , pp. 333-347
    • Schmenner, R.1
  • 34
    • 0002249048 scopus 로고
    • The rediscovery of logistics
    • Sharman, G. 1984. The rediscovery of logistics. Harvard Business Rev., 62: 71–79.
    • (1984) Harvard Business Rev. , vol.62 , pp. 71-79
    • Sharman, G.1
  • 37
    • 0442319707 scopus 로고    scopus 로고
    • The electronic supply chain, its impact on the current and future structure of strategic alliances, partnerships and logistics leadership
    • Williams, L., Esper, T. and Ozment, J. 2002. The electronic supply chain, its impact on the current and future structure of strategic alliances, partnerships and logistics leadership. Int. J. Physical Distrib. Logistics Mgmnt, 32: 703–719.
    • (2002) Int. J. Physical Distrib. Logistics Mgmnt , vol.32 , pp. 703-719
    • Williams, L.1    Esper, T.2    Ozment, J.3
  • 38
    • 0001571885 scopus 로고    scopus 로고
    • Go downstream, the new profit imperative in manufacturing
    • Sept.–Oct, and
    • Wise, R. and Baumgartner, P. 1999. Go downstream, the new profit imperative in manufacturing. Harvard Business Rev., Sept.–Oct: 133–141.
    • (1999) Harvard Business Rev. , pp. 133-141
    • Wise, R.1    Baumgartner, P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.