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Volumn 18, Issue 4, 2010, Pages 317-327

HR manager leadership in quality improvement in a college environment

Author keywords

Customer services quality; Higher education; Human resource management; Israel; Students

Indexed keywords


EID: 77957901609     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684881011079161     Document Type: Article
Times cited : (7)

References (27)
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  • 5
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  • 6
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    • Total quality management and corporate culture: Constructs of organisational excellence
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    • Irani, Z.1    Beskese, A.2    Love, P.E.D.3
  • 7
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  • 11
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    • Importance-performance analysis: A useful tool for directing continuous quality improvement in higher education
    • Martin, A.O. and Palmer, A. (2004), "Importance-performance analysis: a useful tool for directing continuous quality improvement in higher education" in Quality Assurance in Education, Vol. 12, No. 1, pp. 39-52.
    • (2004) Quality Assurance in Education , vol.12 , Issue.1 , pp. 39-52
    • Martin, A.O.1    Palmer, A.2
  • 14
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    • (2007) Perspective, Quality Assurance in Education , vol.15 , Issue.3 , pp. 334-351
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  • 22
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  • 23
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  • 27
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    • Survey: Colleges are the most appreciated by the students
    • available at
    • Zemer, E. (2009), "Survey: colleges are the most appreciated by the students", Maariv-NRG June, available at: www.nrg.co.il/online/1/ART1/901/241.html#after_maavaron.
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.