Creating a customer-focused culture: some practical frameworks and tools

Managing Service Quality: An International Journal

Volumn 8, Issue 3, 1998, Pages 183-188

  Macaulay, S ^a   Clark, G ^a  

^a CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

Corporate culture; Customer service; United Kingdom

Indexed keywords

EID: 84993089965     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810215666     Document Type: Article

References (0)