메뉴 건너뛰기




Volumn 26, Issue 6, 2010, Pages 1458-1466

Coping with information overload in email communication: Evaluation of a training intervention

Author keywords

Email communication; Evaluation study; Information overload; Training intervention

Indexed keywords

COMMUNICATION QUALITY; EMAIL COMMUNICATION; EVALUATION DESIGN; EVALUATION STUDY; INFORMATION OVERLOAD; INFORMATION OVERLOADS; MEDIA USAGE; TRAINING INTERVENTION;

EID: 77956268735     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2010.04.024     Document Type: Article
Times cited : (105)

References (50)
  • 1
    • 0036721820 scopus 로고    scopus 로고
    • Private e-mail requests and the diffusion of responsibility
    • G. Barron, and E. Yechiam Private e-mail requests and the diffusion of responsibility Computers in Human Behavior 18 2002 507 520
    • (2002) Computers in Human Behavior , vol.18 , pp. 507-520
    • Barron, G.1    Yechiam, E.2
  • 3
    • 84937283766 scopus 로고
    • Perspective making and perspective taking in communities of knowing
    • R.J. Boland, and R. Tenkasi Perspective making and perspective taking in communities of knowing Organization Science 6 1995 350 372
    • (1995) Organization Science , vol.6 , pp. 350-372
    • Boland, R.J.1    Tenkasi, R.2
  • 5
    • 0035151937 scopus 로고    scopus 로고
    • Effects of training method and computer anxiety on learning performance and self-efficacy
    • H.-W. Chou Effects of training method and computer anxiety on learning performance and self-efficacy Computers in Human Behavior 17 2001 51 69
    • (2001) Computers in Human Behavior , vol.17 , pp. 51-69
    • Chou, H.-W.1
  • 8
    • 0001927572 scopus 로고
    • Corporate electronic mail - A communication-intensive application of information technology
    • A.B. Crawford Corporate electronic mail-a communication-intensive application of information technology MIS Quarterly 6 1982 1 13
    • (1982) MIS Quarterly , vol.6 , pp. 1-13
    • Crawford, A.B.1
  • 10
    • 0000740185 scopus 로고
    • Information richness: A new approach to managerial behavior and organizational design
    • R.L. Daft, and R.H. Lengel Information richness: A new approach to managerial behavior and organizational design L.L. Cummings, B.M. Staw, Research in organizational behavior 1984 JAI Press Homewood, IL 191 233
    • (1984) Research in organizational behavior , pp. 191-233
    • Daft, R.L.1    Lengel, R.H.2
  • 11
    • 2942665916 scopus 로고    scopus 로고
    • Improving computer skill training: Behavior modeling, symbolic mental rehearsal, and the role of knowledge structures
    • F.D. Davis, and M.Y. Yi Improving computer skill training: Behavior modeling, symbolic mental rehearsal, and the role of knowledge structures Journal of Applied Psychology 89 2004 509 523
    • (2004) Journal of Applied Psychology , vol.89 , pp. 509-523
    • Davis, F.D.1    Yi, M.Y.2
  • 13
    • 23844486347 scopus 로고    scopus 로고
    • In search of coherence: A review of e-mail research
    • N. Ducheneaut, and L.A. Watts In search of coherence: A review of e-mail research Human-Computer Interaction 20 2005 11 48
    • (2005) Human-Computer Interaction , vol.20 , pp. 11-48
    • Ducheneaut, N.1    Watts, L.A.2
  • 14
    • 0033888206 scopus 로고    scopus 로고
    • The problem of information overload in business organisations: A review of the literature
    • A. Edmunds, and A. Morris The problem of information overload in business organisations: A review of the literature International Journal of Information Management 20 2000 17 28
    • (2000) International Journal of Information Management , vol.20 , pp. 17-28
    • Edmunds, A.1    Morris, A.2
  • 16
    • 1442281789 scopus 로고    scopus 로고
    • Conflict escalation: Dispute exacerbating elements of e-mail communication
    • R.A. Friedman, and S.C. Currall Conflict escalation: Dispute exacerbating elements of e-mail communication Human Relations 56 2003 1325 1347
    • (2003) Human Relations , vol.56 , pp. 1325-1347
    • Friedman, R.A.1    Currall, S.C.2
  • 17
    • 21344491319 scopus 로고
    • Social construction of communication technology
    • J. Fulk Social construction of communication technology Academy of Management Journal 36 1993 921 950
    • (1993) Academy of Management Journal , vol.36 , pp. 921-950
    • Fulk, J.1
  • 18
    • 34249950369 scopus 로고    scopus 로고
    • The influence of self-esteem and locus of control on perceived email-related stress
    • M. Hair, K.V. Renaud, and J. Ramsay The influence of self-esteem and locus of control on perceived email-related stress Computers in Human Behavior 23 2007 2791 2803
    • (2007) Computers in Human Behavior , vol.23 , pp. 2791-2803
    • Hair, M.1    Renaud, K.V.2    Ramsay, J.3
  • 19
    • 0022098334 scopus 로고
    • Structuring computer-mediated communication systems to avoid information overload
    • S.R. Hiltz, and M. Turoff Structuring computer-mediated communication systems to avoid information overload Communications of the ACM 28 1985 680 689
    • (1985) Communications of the ACM , vol.28 , pp. 680-689
    • Hiltz, S.R.1    Turoff, M.2
  • 20
    • 33745897336 scopus 로고    scopus 로고
    • A simple approach to improving email communication: Going back to basics
    • T.W. Jackson, A. Burgess, and J.E. Edwards A simple approach to improving email communication: Going back to basics Communications of the ACM 49 2006 107 109
    • (2006) Communications of the ACM , vol.49 , pp. 107-109
    • Jackson, T.W.1    Burgess, A.2    Edwards, J.E.3
  • 23
    • 33846467518 scopus 로고
    • Social psychological aspects of computer-mediated communication
    • S. Kiesler, J. Siegel, and T.W. McGuire Social psychological aspects of computer-mediated communication American Psychologist 39 1984 1123 1134
    • (1984) American Psychologist , vol.39 , pp. 1123-1134
    • Kiesler, S.1    Siegel, J.2    McGuire, T.W.3
  • 25
    • 0002331931 scopus 로고    scopus 로고
    • Media use in a global corporation: Electronic mail and organizational knowledge
    • R.E. Kraut, and P. Attewell Media use in a global corporation: Electronic mail and organizational knowledge S. Kiesler, Culture of the internet 1997 Lawrence Erlbaum Mahwah, NJ 323 342
    • (1997) Culture of the internet , pp. 323-342
    • Kraut, R.E.1    Attewell, P.2
  • 27
    • 84917288089 scopus 로고
    • Rationalist assumptions in cross-media comparisons of computer-mediated communication
    • M. Lea Rationalist assumptions in cross-media comparisons of computer-mediated communication Behaviour and Information Technology 10 1991 153 172
    • (1991) Behaviour and Information Technology , vol.10 , pp. 153-172
    • Lea, M.1
  • 28
    • 0000518067 scopus 로고
    • Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation
    • A.S. Lee Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation MIS Quarterly 18 1994 143 157
    • (1994) MIS Quarterly , vol.18 , pp. 143-157
    • Lee, A.S.1
  • 29
    • 70350741217 scopus 로고    scopus 로고
    • E-mail characteristics, work performance and distress
    • R.S. Mano, and G.S. Mesch E-mail characteristics, work performance and distress Computers in Human Behavior 26 2010 61 69
    • (2010) Computers in Human Behavior , vol.26 , pp. 61-69
    • Mano, R.S.1    Mesch, G.S.2
  • 30
    • 20444469189 scopus 로고
    • Electronic mail as the medium of managerial choice
    • M.L. Markus Electronic mail as the medium of managerial choice Organization Science 5 1994 502 527
    • (1994) Organization Science , vol.5 , pp. 502-527
    • Markus, M.L.1
  • 32
    • 0035638202 scopus 로고    scopus 로고
    • Effectiveness of a comprehensive worksite stress management program: Combining organizational and individual interventions
    • D.C. Munz, J.M. Kohler, and C.I. Greenberg Effectiveness of a comprehensive worksite stress management program: Combining organizational and individual interventions International Journal of Stress Management 8 2001 49 62
    • (2001) International Journal of Stress Management , vol.8 , pp. 49-62
    • Munz, D.C.1    Kohler, J.M.2    Greenberg, C.I.3
  • 33
    • 0029850830 scopus 로고    scopus 로고
    • Stress management in work settings: A critical review of the health effects
    • L.R. Murphy Stress management in work settings: A critical review of the health effects American Journal of Health Promotion 11 1996 112 135
    • (1996) American Journal of Health Promotion , vol.11 , pp. 112-135
    • Murphy, L.R.1
  • 34
    • 84919721636 scopus 로고    scopus 로고
    • E-Mail reply to all: "Leave me alone"
    • Retrieved March 27, 2009, from the World Wide Web
    • Musgrove, M. (2007). E-Mail reply to all: "Leave me alone". The Washington Post. Retrieved March 27, 2009, from the World Wide Web: http://www.washingtonpost.com/wp-dyn/content/article/2007/05/24/AR2007052402258. html.
    • (2007) The Washington Post
    • Musgrove, M.1
  • 35
    • 0012208464 scopus 로고
    • Incorporating electronic mail into the business communication course
    • K.S. Nantz, and C.L. Drexel Incorporating electronic mail into the business communication course Business Communication Quarterly 58 1995 45 49
    • (1995) Business Communication Quarterly , vol.58 , pp. 45-49
    • Nantz, K.S.1    Drexel, C.L.2
  • 37
    • 33846885000 scopus 로고    scopus 로고
    • "You've got e-mail!"... Shall I deal with it now? Electronic mail from the recipient's perspective
    • K. Renaud, J. Ramsay, and M. Hair "You've got e-mail!"... Shall I deal with it now? Electronic mail from the recipient's perspective International Journal of Human-Computer Interaction 21 2006 313 332
    • (2006) International Journal of Human-Computer Interaction , vol.21 , pp. 313-332
    • Renaud, K.1    Ramsay, J.2    Hair, M.3
  • 39
    • 21344463045 scopus 로고    scopus 로고
    • A critical review of research on electronic mail
    • I.A. Rudy A critical review of research on electronic mail European Journal of Information Systems 4 1996 198 213
    • (1996) European Journal of Information Systems , vol.4 , pp. 198-213
    • Rudy, I.A.1
  • 42
    • 0030362145 scopus 로고    scopus 로고
    • Computer training through behavior modeling, self-paced, and instructional approaches: A field experiment
    • S.J. Simon, and J.M. Werner Computer training through behavior modeling, self-paced, and instructional approaches: A field experiment Journal of Applied Psychology 81 1996 648 659
    • (1996) Journal of Applied Psychology , vol.81 , pp. 648-659
    • Simon, S.J.1    Werner, J.M.2
  • 43
    • 0038930657 scopus 로고    scopus 로고
    • The influence of task interruption on individual decision making: An information overload perspective
    • C. Speier, J.S. Valicich, and I. Vessey The influence of task interruption on individual decision making: An information overload perspective Decision Sciences 30 1999 337 360
    • (1999) Decision Sciences , vol.30 , pp. 337-360
    • Speier, C.1    Valicich, J.S.2    Vessey, I.3
  • 45
    • 84867450132 scopus 로고    scopus 로고
    • Struggling to evade the e-mail tsunami
    • Retrieved March 27, 2009, from the World Wide Web
    • Stross, R. (2008). Struggling to evade the e-mail tsunami. The New York Times. Retrieved March 27, 2009, from the World Wide Web: http://www.nytimes. com/2008/04/20/technology/20digi.htm.
    • (2008) The New York Times
    • Stross, R.1
  • 49
    • 0003321220 scopus 로고    scopus 로고
    • Email overload: Exploring personal information management of email
    • S. Whittaker, and C. Sidner Email overload: Exploring personal information management of email S. Kiesler, Culture of the Internet 1997 Lawrence Erlbaum Mahwah, NJ 277 295
    • (1997) Culture of the Internet , pp. 277-295
    • Whittaker, S.1    Sidner, C.2
  • 50
    • 0042744052 scopus 로고    scopus 로고
    • Developing and validating an observational model of computer software training an skill acquisition
    • M.Y. Yi, and F.D. Davis Developing and validating an observational model of computer software training an skill acquisition Information Systems Research 14 2003 146 169
    • (2003) Information Systems Research , vol.14 , pp. 146-169
    • Yi, M.Y.1    Davis, F.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.