The influence of task interruption on individual decision making: An information overload perspective

Decision Sciences

Volumn 30, Issue 2, 1999, Pages 337-360

  Speier, Cheri ^a   Valacich, Joseph S ^b   Vessey, Iris ^c  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b WASHINGTON STATE UNIVERSITY   (United States)

^c INDIANA UNIVERSITY   (United States)

Author keywords

And interruptions; Decision making; Information overload

Indexed keywords

EID: 0038930657     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-5915.1999.tb01613.x     Document Type: Review

References (65)

1. Abdel-Khalik, A. R. (1973). The effect of aggregating accounting reports on the quality of the lending decision: An empirical investigation. Journal of Accounting Research, Supplement to Journal of Accounting Research, 104-138.
2. Anderson, J. R., & Milson, R. (1989). Human memory: An adaptive perspective Psychological Review, 96(4), 703-719.
3. Baecker, R. M., Grudin, J., Buxton, W. A. S., & Greenberg, S. (1995). Readings in human-computer interaction: Toward the year 2000. San Francisco, CA: Morgan Kauffman.
4. Baron, R. S. (1986). Distraction-conflict theory: Progress and problems. Advances in Experimental Social Psychology, 19, 1-39.
5. Biggs, S. F., Bedard, J. C., Gaber, B. G., & Unsmeier, T. J. (1985). The effects of task sine and similarity on the decision behavior of bank loan officers. Management Science, 31(8), 970-987.
6. Boggs, D. H., & Simon, J. R. (1968). Differential effect of noise on tasks of varying complexity. Journal of Applied Psychology, 52, 148-153.
7. Buffa, E. S. (1990). Modern production/operations management. New York: Wiley.
8. Casey, C. J. (1980). Variation in accounting information load: The effect on loan officers' predictions of bankruptcy. The Accounting Review, 55(1), 36-49.
9. Cellier, J., & Eyrolle, H. (1992). Interference between switched tasks. Ergonomics, 35(1), 25-36.
10. Chewning, E. G., Jr., & Harrell, A. M. (1990). The effect of information load on decision makers' cue utilization levels and decision quality in a financial distress decision task. Accounting, Organizations, and Society, 15(6), 527-542.
11. Cohen, S. (1980). Aftereffects of stress on human performance and social behavior: A review of research and theory. Psychological Bulletin, 88(1), 82-108.
12. Corragio, L. (1990). Deleterious effects of intermittent interruptions on the task performance of knowledge workers: A laboratory investigation. Unpublished doctoral dissertation, University of Arizona.
13. Covey, S. R. (1989). The seven habits of highly effective people. New York: Simon and Schuster.
14. Davis, F. D., & Kotterman, J. E. (1994). User perceptions of decision support effectiveness: Two production planning experiments. Decision Sciences, 25(1), 57-78.
15. Ekstrom, R. B., French, J. W., Harmon, H. H., & Dermen, D. (1976). Manual for kit of factor-referenced cognitive tests. Princeton, NJ: Educational Testing Software.
16. Eschenbrenner, A. J. (1971). Effects of intermittent noise on the performance of a complex psychomotor task. Human Factors, 13, 59-63.
17. Evaristo, R., Adams, C., & Curley, S. (1995). Information load revisited: A theoretical model. Proceedings of the 16th Annual International Conference on Information Systems, Amsterdam, 197-206.
18. Gillie, T., & Broadbent, D. (1989). What makes interruptions disruptive? A study of length, similarity, and complexity. Psychological Research, 50, 243-250.
19. Groff, B. D., Baron, R. S., & Moore, D. L. (1983). Distraction, attentional conflict, and drivelike behavior. Journal of Experimental Social Psychology, 19, 359-380.
20. Hahn, M., Lawson, R., & Lee, Y. G. (1992). The effects of time pressure and information load on decision quality. Psychology and Marketing, 9(5), 365-378.
21. Hart, S. G. (1986). Theory and measurement of human workload. In J. Zeidner (Eds.), Human productivity enhancement: Training and human factors in system design (Vol. 1.). New York: Praeger, 396-456.
22. Hiltz, S. R., & Turoff, M. (1985). Structuring computer mediated communications to avoid information overload. Communications of the ACM, 28(7), 680-689.
23. Hockey, G. R. J. (1970). Effects of loud noise on attentional selectivity. Quarterly Journal of Experimental Psychology, 22, 28-36.
24. Holt, C. C., Modigliani, F., Muth, J. F., & Simon, H. A. (1960). Planning production, inventories, and work force. Englewood Cliffs, NJ: Prentice-Hall.
25. Iselin, E. R. (1988). The effects of information load and information diversity on decision quality in a structured decision task. Accounting, Organizations, and Society, 13(2), 147-164.
26. Jacoby, J., Speller, D. E., & Kohn, C. A. (1974a). Brand choice behavior as a function of information load. Journal of Marketing Research, 15, 532-544.
27. Jacoby, J., Speller, D. E., & Kohn, C. A. (1974b). Brand choice as a function of information load: Replication and extension. Journal of Consumer Research, 1, 33-42.
28. Kahneman, D. (1973). Attention and effort. Englewood Cliffs, NJ: Prentice-Hall.
29. Kinsbourne, M. (1981). Single channel theory. In D. H. Holding (Ed.), Human skills. Chichester, Sussex, England: Wiley, 65-89.
30. Kinsbourne, M. (1982). Hemispheric specialization and the growth of human understanding. American Psychologist, 37, 411-420.
31. Kirmeyer, S. L. (1988). Coping with competing demands: Interruptions and the type A pattern. Journal of Applied Psychology, 73(4), 621-629.
32. Laird, D. A., Laird, E. C., & Fruehling, R. T. (1983). Psychology and human relations and work adjustment. New York: McGraw-Hill.
33. Loy, S. L. (1991). The interaction effects between general thinking skills and an interactive graphics-based DSS to support problem structuring. Decision Sciences, 22(4), 846-865.
34. Mackay, J. M., & Elam, J. J. (1992). A comparative study of how experts and novices use a decision aid to solve problems in complex knowledge domains. Information Systems Research, 3(2), 150-172.
35. Malthotra, N. K, Jain, A. K., & Lagakos, S. W. (1982). The information overload controversy: An alternate viewpoint. Journal of Marketing, 46, 27-37.
36. March, J. G. (1994). A primer on decision making: How decisions happen. New York: The Free Press.
37. McGrath, J. E. (1984). Groups: Interaction and performance. Englewood Cliffs, NJ: Prentice-Hall.
38. Milford, J. T., & Perry, R. P. (1977). A methodological study of overload. Journal of General Psychology, 97, 131-137.
39. Miller, G. A. (1956). The magical number seven, plus or minus two: Some limits on our capacity for processing information. Psychological Review, 81-97.
40. Moray, N. (1993). Formalisms for cognitive modeling. Advances in Human Factor/Ergonomics, 19(A), 120-125.
41. Navon, D. (1984). Attention division or attention sharing? Attention and Performance, XI.
42. Norman, D. A. (1981). Categorization of action slips. Psychological Review, 88(1), 1-15.
43. Normon, D. A., & Bobrow, D. G. (1975). On data-limited and resource-limited processes. Cognitive Psychology, 7, 44-64.
44. O'Reilly, C. A., III. (1980). Individuals and information overload in organizations: Is more necessarily better? Academy of Management Journal, 23(4), 684-696.
45. Panko, R. R. (1992). Managerial communication patterns. Journal of Organizational Computing, 2(1), 95-122.
46. Payne, J. W. (1982). Contingent decision behavior. Psychological Bulletin, 382-402.
47. Perlow, L. A. (1997). Finding time: How the corporation, its employees, and their families can benefit from new work practices. Cornell, NY: Cornell University Press.
48. Peters, L. H., O'Conner, E. J., Pooyan, A., & Quick, J. C. (1984). The relationships between time pressure and performance: A field test of Parkinson's Law. Journal of Occupational Behavior, 5(4), 293-299.
49. PointCast Team. (1997). Freeloader viewers welcome to PointCast. [Online]. Available: http://pioneer.pointcast.com/freeloader.
50. Ramamurthy, K., King, W. R., & Premkumar, G. (1992). User characteristics-DSS effectiveness linkage: An empirical assessment. International Journal of Man-Machine Studies, 36, 469-505.
51. Remus, W. (1984). An empirical investigation of the impact of graphical and tabular data presentations on decision making. Management Science, 30(5), 533-542.
52. Remus, W. (1987). A study of graphical and tabular displays and their interaction with environmental complexity. Management Science, 33(9), 1200-1204.
53. Reuters. (1997). Gallup-San Jose St. University Survey, June 24.
54. Sanders, G. S., & Baron, R. S. (1975). The motivating effects of distraction on task performance. Journal of Personality and Social Psychology, 32, 956-963.
55. Schick, A. G., Gordon, L. A., & Haka, S. (1990). Information overload: A temporal approach. Accounting, Organizations, and Society, 15(3), 199-220.
56. Schiffman, N., & Greist-Bousquet, S. (1992). The effect of task interruption and closure on perceived duration. Bulletin of the Psychonomic Society, 30(1), 9-11.
57. Schuh, A. J. (1978). Effects of an early interruption and note taking on listening accuracy and decision making in the interview. Bulletin of the Psychonomic Society, 12(3), 242-244.
58. Shenk, D. (1997). Data smog: Surviving the information glut. San Francisco: Harper Collins.
59. Shields, M. D. (1980). Some effects of information load on search patterns used to analyze performance reports. Accounting, Organizations, and Society, 5(4), 429-442.
60. Silverman, J. (1989). Attentional styles and the study of sex differences. In D. I. Mostofsky (Ed.), Attention: Contemporary theory and analysis. New York: Appleton-Century-Crofts, 61-98.
61. Simon, H. A. (1979). Information processing models of cognition. Annual Review of Psychology, 30, 363-396.
62. Snowball, D. (1980). Some effects of accounting expertise and information load: An empirical study. Accounting, Organizations, and Society, 5(3), 323-338.
63. Umanath, N. S., Scamell, R. W., & Das, R. S. (1990). An examination of two screen/report design variables in an information recall context. Decision Sciences, 21(1), 216-240.
64. Wood, R. E. (1986). Task complexity: Definition of the construct Organizational Behavior and Human Decision Processes, 37, 60-82.
65. Woodhead, M. M. (1965). The effects of bursts of noise on an arithmetic task. American Journal of Psychology, 77, 627-633.