A simple approach to improving email communication

Communications of the ACM

Volumn 49, Issue 6, 2006, Pages 107-109

  Jackson, Thomas W ^a   Burgess, Anthony ^a   Edwards, Janet ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

DATA ACQUISITION; INFORMATION THEORY; PERSONNEL TRAINING; PROFESSIONAL ASPECTS; SOCIETIES AND INSTITUTIONS;

EMAIL COMMUNICATION; EMAIL DEFECTS; EMAIL TRAINING; QUESTIONNAIRE;

ELECTRONIC MAIL;

EID: 33745897336     PISSN: 00010782     EISSN: 00010782     Source Type: Journal    
DOI: 10.1145/1132469.1132493     Document Type: Review

References (5)

1. Jackson, T.W. arid Dawson, R.J. The cost of email within organizations. In Proceedings of the Information Resources Management Association International Conference: Challenges of Information Technology Management in the 21st Century, M. Khosrowpour, Ed., (Anchorage, Alaska, May 2000), 1093-1094.
2. Jackson, T.W., Dawson, R., and Wilson, D. Understanding email interaction increases organizational productivity. Commun. ACM 46, 8 (Aug. 2003), 80-84.
3. Levitt, M. Email Usage Forecast and Analysis, 2000-2005. IDC Report W23011, Sept. 2000.
4. Rohall, S.L., et al. ReMail: A reinvented email prototype. Extended Abstracts of the 2004 Conference on Human Factors and Computing Systems (Apr. 2004, Vienna, Austria).
5. Whittaker, S. and Sidner, C. Email overload: Exploring personal information management of email. In Proceeding of CHI' 96, (Apr. 1996, Vancouver, B.C.), 276-283.