메뉴 건너뛰기




Volumn 41, Issue 3, 2010, Pages 517-546

The impact of the online channel on retailers' performances: An empirical evaluation

Author keywords

E business; Event study; Firm performance; Online channel; Retailing

Indexed keywords


EID: 77955935861     PISSN: 00117315     EISSN: 15405915     Source Type: Journal    
DOI: 10.1111/j.1540-5915.2010.00279.x     Document Type: Article
Times cited : (76)

References (72)
  • 1
    • 33646819694 scopus 로고    scopus 로고
    • The specification and power of tests to detect abnormal changes in corporate investment
    • Alderson M J, Betker B L. The specification and power of tests to detect abnormal changes in corporate investment. Journal of Corporate Finance 2006, 12(4):738-760.
    • (2006) Journal of Corporate Finance , vol.12 , Issue.4 , pp. 738-760
    • Alderson, M.J.1    Betker, B.L.2
  • 3
    • 33747756869 scopus 로고    scopus 로고
    • Strategic profiles and Internet performance: An empirical investigation into the development of a strategic Internet system
    • Apigian C H, Ragu-Nathan B S, Ragu-Nathan T S. Strategic profiles and Internet performance: An empirical investigation into the development of a strategic Internet system. Information and Management 2006, 43(4):455-468.
    • (2006) Information and Management , vol.43 , Issue.4 , pp. 455-468
    • Apigian, C.H.1    Ragu-Nathan, B.S.2    Ragu-Nathan, T.S.3
  • 4
    • 0345491860 scopus 로고    scopus 로고
    • Wages, profits, and capital intensity: Evidence from matched worker-firm data
    • Arai M. Wages, profits, and capital intensity: Evidence from matched worker-firm data. Journal of Labor Economics 2003, 21(3):593-618.
    • (2003) Journal of Labor Economics , vol.21 , Issue.3 , pp. 593-618
    • Arai, M.1
  • 5
    • 0003338682 scopus 로고
    • New-firm survival and the technological regime
    • Audretsch D B. New-firm survival and the technological regime. The Review of Economics and Statistics 1991, 60(3):441-450.
    • (1991) The Review of Economics and Statistics , vol.60 , Issue.3 , pp. 441-450
    • Audretsch, D.B.1
  • 7
    • 33645225271 scopus 로고    scopus 로고
    • Clicks and mortar: Balancing brick and mortar business strategy and operations with auxiliary electronic commerce
    • Bahn D L, Fischer P. Clicks and mortar: Balancing brick and mortar business strategy and operations with auxiliary electronic commerce. Information Technology and Management 2003, 4(2-3):319-334.
    • (2003) Information Technology and Management , vol.4 , Issue.2-3 , pp. 319-334
    • Bahn, D.L.1    Fischer, P.2
  • 8
    • 0030194534 scopus 로고    scopus 로고
    • Detecting abnormal operating performance: The empirical power and specification of test statistics
    • Barber B M, Lyon J D. Detecting abnormal operating performance: The empirical power and specification of test statistics. Journal of Financial Economics 1996, 41(3):359-399.
    • (1996) Journal of Financial Economics , vol.41 , Issue.3 , pp. 359-399
    • Barber, B.M.1    Lyon, J.D.2
  • 9
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney J. Firm resources and sustained competitive advantage. Journal of Management 1991, 17(1):99-120.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 10
    • 9744263253 scopus 로고    scopus 로고
    • An empirical investigation of net-enabled business value
    • Barua A, Konana P, Whinston A B, Yin F. An empirical investigation of net-enabled business value. MIS Quarterly 2004, 28(4):585-620.
    • (2004) MIS Quarterly , vol.28 , Issue.4 , pp. 585-620
    • Barua, A.1    Konana, P.2    Whinston, A.B.3    Yin, F.4
  • 11
    • 34248139077 scopus 로고    scopus 로고
    • J.C. Penney gets the net
    • May 7
    • Berner R. J.C. Penney gets the net. Business Week 2007, 70. May 7
    • (2007) Business Week , pp. 70
    • Berner, R.1
  • 12
    • 0035320809 scopus 로고    scopus 로고
    • The old pillars of new retailing
    • Berry L. The old pillars of new retailing. Harvard Business Review 2001, 79(4):131-137.
    • (2001) Harvard Business Review , vol.79 , Issue.4 , pp. 131-137
    • Berry, L.1
  • 13
    • 9744285772 scopus 로고    scopus 로고
    • A resource based perspective on information technology capability and firm performance: An empirical investigation
    • Bharadwaj A S. A resource based perspective on information technology capability and firm performance: An empirical investigation. MIS Quarterly 2000, 24(1):169-196.
    • (2000) MIS Quarterly , vol.24 , Issue.1 , pp. 169-196
    • Bharadwaj, A.S.1
  • 14
    • 18144371622 scopus 로고    scopus 로고
    • Competitive stocking and coordination in a multichannel distribution system
    • Boyaci T. Competitive stocking and coordination in a multichannel distribution system. IIE Transactions 2005, 37(5):407-427.
    • (2005) IIE Transactions , vol.37 , Issue.5 , pp. 407-427
    • Boyaci, T.1
  • 15
    • 23344452975 scopus 로고    scopus 로고
    • Extending the supply chain: Integrating operations and marketing in the online grocery industry
    • Boyer K K, Hult G T. Extending the supply chain: Integrating operations and marketing in the online grocery industry. Journal of Operations Management 2005, 23(6):642-661.
    • (2005) Journal of Operations Management , vol.23 , Issue.6 , pp. 642-661
    • Boyer, K.K.1    Hult, G.T.2
  • 16
    • 33744816818 scopus 로고    scopus 로고
    • Boiling frogs: Pricing strategies for a manufacturer adding a direct channel that competes with the traditional channel
    • Cattani K, Gilland W, Heese H S, Swaminathan J. Boiling frogs: Pricing strategies for a manufacturer adding a direct channel that competes with the traditional channel. Production and Operations Management 2006, 15(1):40-56.
    • (2006) Production and Operations Management , vol.15 , Issue.1 , pp. 40-56
    • Cattani, K.1    Gilland, W.2    Heese, H.S.3    Swaminathan, J.4
  • 18
    • 0037287242 scopus 로고    scopus 로고
    • Direct marketing, indirect profits: A strategic analysis of dual-channel supply chain design
    • Chiang W K, Chhajed D, Hess J D. Direct marketing, indirect profits: A strategic analysis of dual-channel supply chain design. Management Science 2003, 49(1):1-20.
    • (2003) Management Science , vol.49 , Issue.1 , pp. 1-20
    • Chiang, W.K.1    Chhajed, D.2    Hess, J.D.3
  • 21
    • 25144435493 scopus 로고    scopus 로고
    • The financial impact of ISO9000 certification in the United States: An empirical analysis
    • Corbett C J, Montes-Sancho M J, Kirsch D A. The financial impact of ISO9000 certification in the United States: An empirical analysis. Management Science 2005, 51(7):1046-1059.
    • (2005) Management Science , vol.51 , Issue.7 , pp. 1046-1059
    • Corbett, C.J.1    Montes-Sancho, M.J.2    Kirsch, D.A.3
  • 22
    • 3042695630 scopus 로고    scopus 로고
    • Returns on investments in information technology: A research synthesis
    • Dehning B, Richardson V J. Returns on investments in information technology: A research synthesis. Journal of Information Systems 2002, 16(1):7-30.
    • (2002) Journal of Information Systems , vol.16 , Issue.1 , pp. 7-30
    • Dehning, B.1    Richardson, V.J.2
  • 23
    • 34248546937 scopus 로고    scopus 로고
    • The financial performance effects of IT-based supply chain management systems in manufacturing firms
    • Dehning B, Richardson V J, Zmud R W. The financial performance effects of IT-based supply chain management systems in manufacturing firms. Journal of Operations Management 2007, 25(4):806-824.
    • (2007) Journal of Operations Management , vol.25 , Issue.4 , pp. 806-824
    • Dehning, B.1    Richardson, V.J.2    Zmud, R.W.3
  • 24
    • 27844524929 scopus 로고    scopus 로고
    • Patterns of diffusion of electronic commerce in retail industries: Theory and evidence
    • Dinlersoz E M, Pereira P. Patterns of diffusion of electronic commerce in retail industries: Theory and evidence. CESifo Economic Studies 2005, 51:261-294.
    • (2005) CESifo Economic Studies , vol.51 , pp. 261-294
    • Dinlersoz, E.M.1    Pereira, P.2
  • 25
    • 34948863267 scopus 로고    scopus 로고
    • Where Dell sells with brick and mortar: In crucial economies overseas, its old direct-sales model hasn't paid off
    • October 8
    • Ewing J. Where Dell sells with brick and mortar: In crucial economies overseas, its old direct-sales model hasn't paid off. Business Week 2007, 78. October 8
    • (2007) Business Week , pp. 78
    • Ewing, J.1
  • 26
    • 0034188727 scopus 로고    scopus 로고
    • Get the right mix of bricks and clicks
    • Gulati R, Garino J. Get the right mix of bricks and clicks. Harvard Business Review 2000, 78(3):107-114.
    • (2000) Harvard Business Review , vol.78 , Issue.3 , pp. 107-114
    • Gulati, R.1    Garino, J.2
  • 27
    • 0031232717 scopus 로고    scopus 로고
    • Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
    • Hendricks K B, Singhal V R. Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Sciences 1997, 43(9):1258-1274.
    • (1997) Management Sciences , vol.43 , Issue.9 , pp. 1258-1274
    • Hendricks, K.B.1    Singhal, V.R.2
  • 28
    • 33845338757 scopus 로고    scopus 로고
    • The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations
    • Hendricks K B, Singhal V R, Stratman J K. The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations. Journal of Operations Management 2007, 25(1):65-82.
    • (2007) Journal of Operations Management , vol.25 , Issue.1 , pp. 65-82
    • Hendricks, K.B.1    Singhal, V.R.2    Stratman, J.K.3
  • 30
    • 38349093266 scopus 로고    scopus 로고
    • The impact of capabilities and prior investments on online channel commitment and performance
    • Hulland J, Wade M R, Antia K D. The impact of capabilities and prior investments on online channel commitment and performance. Journal of Management Information Systems 2007, 23(4):109-142.
    • (2007) Journal of Management Information Systems , vol.23 , Issue.4 , pp. 109-142
    • Hulland, J.1    Wade, M.R.2    Antia, K.D.3
  • 31
    • 0035589482 scopus 로고    scopus 로고
    • A reexamination of IT investment and the market value of the firm: An event study methodology
    • Im K S, Dow K E, Grover V. A reexamination of IT investment and the market value of the firm: An event study methodology. Information Systems Research 2001, 12(1):103-117.
    • (2001) Information Systems Research , vol.12 , Issue.1 , pp. 103-117
    • Im, K.S.1    Dow, K.E.2    Grover, V.3
  • 32
    • 0036890510 scopus 로고    scopus 로고
    • The effect of e-business on corporate performance: Firm level evidence for Belgium
    • Konings J, Roodhooft F. The effect of e-business on corporate performance: Firm level evidence for Belgium. De Economist 2002, 150(5):569-581.
    • (2002) De Economist , vol.150 , Issue.5 , pp. 569-581
    • Konings, J.1    Roodhooft, F.2
  • 33
    • 33747692307 scopus 로고    scopus 로고
    • On manufacturers complementing the traditional retail channel with a direct online channel
    • Kumar N, Ruan R. On manufacturers complementing the traditional retail channel with a direct online channel. Quantitative Marketing and Economics 2006, 4(3):289-322.
    • (2006) Quantitative Marketing and Economics , vol.4 , Issue.3 , pp. 289-322
    • Kumar, N.1    Ruan, R.2
  • 35
    • 0000287182 scopus 로고    scopus 로고
    • First-movers (dis)advantages: Retrospective and link with the resource-based view
    • Lieberman M B, Montgomery D B. First-movers (dis)advantages: Retrospective and link with the resource-based view. Strategic Management Journal 1998, 19(12):1111-1125.
    • (1998) Strategic Management Journal , vol.19 , Issue.12 , pp. 1111-1125
    • Lieberman, M.B.1    Montgomery, D.B.2
  • 36
    • 33745800084 scopus 로고    scopus 로고
    • Analyzing customers, Best Buy decides not all are welcome
    • Nov. 8, A1
    • McWilliams G. Analyzing customers, Best Buy decides not all are welcome. The Wall Street Journal 2004, Nov. 8, A1
    • (2004) The Wall Street Journal
    • McWilliams, G.1
  • 37
    • 35448981373 scopus 로고    scopus 로고
    • Strategic supply chain choices for multi-channel Internet retailers
    • Metters R, Walton S. Strategic supply chain choices for multi-channel Internet retailers. Service Business 2007, 1(4):317-331.
    • (2007) Service Business , vol.1 , Issue.4 , pp. 317-331
    • Metters, R.1    Walton, S.2
  • 38
  • 40
    • 0001449661 scopus 로고    scopus 로고
    • A framework for cyber-enhanced retailing: Integrating e-commerce retailing with brick and mortar retailing
    • Otto J, Chung Q. A framework for cyber-enhanced retailing: Integrating e-commerce retailing with brick and mortar retailing. Electronic Markets 2000, 10(4):185-191.
    • (2000) Electronic Markets , vol.10 , Issue.4 , pp. 185-191
    • Otto, J.1    Chung, Q.2
  • 41
    • 0035289645 scopus 로고    scopus 로고
    • Strategy and the Internet
    • Porter M. Strategy and the Internet. Harvard Business Review 2001, 79(3):63-78.
    • (2001) Harvard Business Review , vol.79 , Issue.3 , pp. 63-78
    • Porter, M.1
  • 42
    • 48249108792 scopus 로고    scopus 로고
    • Assessing markups, service quality, and product attributes in music CDs' Internet retailing
    • Rabinovich E, Maltz A, Singha R K. Assessing markups, service quality, and product attributes in music CDs' Internet retailing. Production and Operations Management 2008, 17(3):320-337.
    • (2008) Production and Operations Management , vol.17 , Issue.3 , pp. 320-337
    • Rabinovich, E.1    Maltz, A.2    Singha, R.K.3
  • 43
    • 33947226067 scopus 로고    scopus 로고
    • Why do Internet commerce firms incorporate logistics service providers in their distribution channels? The role of transaction costs and network strength
    • Rabinovich E, Knemeyer A M, Mayer C M. Why do Internet commerce firms incorporate logistics service providers in their distribution channels? The role of transaction costs and network strength. Journal of Operations Management 2007, 25(3):661-681.
    • (2007) Journal of Operations Management , vol.25 , Issue.3 , pp. 661-681
    • Rabinovich, E.1    Knemeyer, A.M.2    Mayer, C.M.3
  • 44
    • 1642559618 scopus 로고    scopus 로고
    • Physical distribution service quality in Internet retailing: Service pricing, transaction attributes, and firm attributes
    • Rabinovich E, Bailey J. Physical distribution service quality in Internet retailing: Service pricing, transaction attributes, and firm attributes. Journal of Operations Management 2004, 21(6):641-672.
    • (2004) Journal of Operations Management , vol.21 , Issue.6 , pp. 641-672
    • Rabinovich, E.1    Bailey, J.2
  • 45
    • 33645817954 scopus 로고    scopus 로고
    • An empirical examination of the decision to invest in fulfillment capabilities: A study of Internet retailers
    • Randall T, Netessine S, Rudi N. An empirical examination of the decision to invest in fulfillment capabilities: A study of Internet retailers. Management Science 2006, 52(4):567-580.
    • (2006) Management Science , vol.52 , Issue.4 , pp. 567-580
    • Randall, T.1    Netessine, S.2    Rudi, N.3
  • 46
    • 0345014259 scopus 로고    scopus 로고
    • E-loyalty: Your secret weapon on the web
    • July-August
    • Reichheld F F, Schefter P. E-loyalty: Your secret weapon on the web. Harvard Business Review 2000, 105-113. July-August
    • (2000) Harvard Business Review , pp. 105-113
    • Reichheld, F.F.1    Schefter, P.2
  • 48
    • 0035706193 scopus 로고    scopus 로고
    • A two-location inventory model with transshipment and local decision making
    • Rudi N, Kapur S, Pyke D F. A two-location inventory model with transshipment and local decision making. Management Science 2001, 47(2):1668-1680.
    • (2001) Management Science , vol.47 , Issue.2 , pp. 1668-1680
    • Rudi, N.1    Kapur, S.2    Pyke, D.F.3
  • 49
    • 16244392324 scopus 로고    scopus 로고
    • Creating synergy with a clicks and mortar approach
    • Saeed K A, Grover V, Hwang Y. Creating synergy with a clicks and mortar approach. Communications of the ACM 2003, 46(12):206-212.
    • (2003) Communications of the ACM , vol.46 , Issue.12 , pp. 206-212
    • Saeed, K.A.1    Grover, V.2    Hwang, Y.3
  • 50
    • 3142782985 scopus 로고    scopus 로고
    • Issues in linking information technology capability to firm performance
    • Santhanam R, Hartono E. Issues in linking information technology capability to firm performance. MIS Quarterly 2003, 27(1):125-153.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 125-153
    • Santhanam, R.1    Hartono, E.2
  • 51
    • 79851498032 scopus 로고
    • Product differentiation advantages of pioneering brands
    • Schmalensee R. Product differentiation advantages of pioneering brands. American Economic Review 1982, 72(3):349-365.
    • (1982) American Economic Review , vol.72 , Issue.3 , pp. 349-365
    • Schmalensee, R.1
  • 52
    • 0040265927 scopus 로고
    • Economies of scale and barriers to entry
    • Schmalensee R. Economies of scale and barriers to entry. Journal of Political Economy 1981, 89(6):1228-1238.
    • (1981) Journal of Political Economy , vol.89 , Issue.6 , pp. 1228-1238
    • Schmalensee, R.1
  • 53
    • 0031675988 scopus 로고    scopus 로고
    • The impact of information technology investments on firm performance: A review of the literature
    • Sircar S, Turnbow J L, Bordoloi B. The impact of information technology investments on firm performance: A review of the literature. Engineering Valuation and Cost Analysis 1998, 1:171-181.
    • (1998) Engineering Valuation and Cost Analysis , vol.1 , pp. 171-181
    • Sircar, S.1    Turnbow, J.L.2    Bordoloi, B.3
  • 54
    • 33846937220 scopus 로고    scopus 로고
    • Click and mortar strategies viewed from the Web: A content analysis of features illustrating integration between retailers' online and offline presence
    • Steinfield C, Adelaar T, Liu F. Click and mortar strategies viewed from the Web: A content analysis of features illustrating integration between retailers' online and offline presence. Electronic Markets 2005, 15(3):199-212.
    • (2005) Electronic Markets , vol.15 , Issue.3 , pp. 199-212
    • Steinfield, C.1    Adelaar, T.2    Liu, F.3
  • 55
  • 56
    • 0002094378 scopus 로고    scopus 로고
    • Electronic commerce and the local merchant: Opportunities for synergy between physical and Web presence
    • Steinfield C, Mahler A, Bauer J. Electronic commerce and the local merchant: Opportunities for synergy between physical and Web presence. Electronic Markets 1999, 9(2):51-57.
    • (1999) Electronic Markets , vol.9 , Issue.2 , pp. 51-57
    • Steinfield, C.1    Mahler, A.2    Bauer, J.3
  • 57
    • 0035595781 scopus 로고    scopus 로고
    • The impact of e-commerce announcements on the market value of firms
    • Subramani M, Walden E. The impact of e-commerce announcements on the market value of firms. Information Systems Research 2001, 12(2):135-154.
    • (2001) Information Systems Research , vol.12 , Issue.2 , pp. 135-154
    • Subramani, M.1    Walden, E.2
  • 59
    • 49249136545 scopus 로고    scopus 로고
    • Quarterly retail e-commerce sales
    • U.S. Census Bureau, Available at, accessed Sept. 11, 2007
    • Quarterly retail e-commerce sales. 2007, http://www.census.gov/mrts/www/ecomm.html, U.S. Census Bureau, Available at, accessed Sept. 11, 2007
    • (2007)
  • 60
    • 77955946400 scopus 로고    scopus 로고
    • Multichannel retailing and the Internet: Prospects, problems, and strategic options
    • Vaccaro V, Iyer G R. Multichannel retailing and the Internet: Prospects, problems, and strategic options. International Journal of Marketing and Advertising 2005, 2(3):168-183.
    • (2005) International Journal of Marketing and Advertising , vol.2 , Issue.3 , pp. 168-183
    • Vaccaro, V.1    Iyer, G.R.2
  • 61
    • 2442546881 scopus 로고    scopus 로고
    • Multi-channels: The real winners in the B2C internet wars
    • Vishwanath V, Mulvin G. Multi-channels: The real winners in the B2C internet wars. Business Strategy Review 2001, 12(1):25-33.
    • (2001) Business Strategy Review , vol.12 , Issue.1 , pp. 25-33
    • Vishwanath, V.1    Mulvin, G.2
  • 62
    • 3242882673 scopus 로고    scopus 로고
    • E-tailing: An analysis of web impacts on the retail market
    • Wang F, Head M, Archer N. E-tailing: An analysis of web impacts on the retail market. Journal of Business Strategies 2002, 19(1):73-93.
    • (2002) Journal of Business Strategies , vol.19 , Issue.1 , pp. 73-93
    • Wang, F.1    Head, M.2    Archer, N.3
  • 63
    • 27544491880 scopus 로고    scopus 로고
    • Optimal polices for transshipping inventory in a retail network
    • Wee K E, Dada M. Optimal polices for transshipping inventory in a retail network. Management Science 2005, 51(10):1519-1533.
    • (2005) Management Science , vol.51 , Issue.10 , pp. 1519-1533
    • Wee, K.E.1    Dada, M.2
  • 64
    • 84989133012 scopus 로고
    • A resource based view of the firm
    • Wernerfelt B. A resource based view of the firm. Strategic Management Journal 1984, 5(2):171-180.
    • (1984) Strategic Management Journal , vol.5 , Issue.2 , pp. 171-180
    • Wernerfelt, B.1
  • 67
    • 5144235139 scopus 로고    scopus 로고
    • An integrated product returns model with logistics and marketing coordination
    • Yalabik B, Petruzzi N C, Chhaied D. An integrated product returns model with logistics and marketing coordination. European Journal of Operational Research 2005, 161(1):162-182.
    • (2005) European Journal of Operational Research , vol.161 , Issue.1 , pp. 162-182
    • Yalabik, B.1    Petruzzi, N.C.2    Chhaied, D.3
  • 69
    • 3142690411 scopus 로고    scopus 로고
    • The complementarity of information technology infrastructure and e-commerce capability: A resource-based assessment of their business value
    • Zhu K. The complementarity of information technology infrastructure and e-commerce capability: A resource-based assessment of their business value. Journal of Management Information Systems 2004, 21(1):167-202.
    • (2004) Journal of Management Information Systems , vol.21 , Issue.1 , pp. 167-202
    • Zhu, K.1
  • 70
    • 18944378896 scopus 로고    scopus 로고
    • Post-adoption variation in usage and value of e-business by organizations: Cross-country evidence from the retail industry
    • Zhu K, Kraemer K L. Post-adoption variation in usage and value of e-business by organizations: Cross-country evidence from the retail industry. Information Systems Research 2005, 16(1):61-84.
    • (2005) Information Systems Research , vol.16 , Issue.1 , pp. 61-84
    • Zhu, K.1    Kraemer, K.L.2
  • 71
    • 0036738812 scopus 로고    scopus 로고
    • E-commerce metrics for net-enhanced organizations: Assessing the value of e-commerce to firm performance in the manufacturing sector
    • Zhu K, Kraemer K L. E-commerce metrics for net-enhanced organizations: Assessing the value of e-commerce to firm performance in the manufacturing sector. Information Systems Research 2002, 13(3):275-295.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 275-295
    • Zhu, K.1    Kraemer, K.L.2
  • 72
    • 3142729903 scopus 로고    scopus 로고
    • Information technology payoff in e-business environments: An international perspective on value creation of e-business in the financial services industry
    • Zhu K, Kraemer K L, Xu S, Dedrick J. Information technology payoff in e-business environments: An international perspective on value creation of e-business in the financial services industry. Journal of Management Information Systems 2004, 21(1):17-54.
    • (2004) Journal of Management Information Systems , vol.21 , Issue.1 , pp. 17-54
    • Zhu, K.1    Kraemer, K.L.2    Xu, S.3    Dedrick, J.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.