메뉴 건너뛰기




Volumn 2, Issue 3, 2005, Pages 168-183

Multichannel retailing and the internet: prospects, problems and strategic options

Author keywords

bricks and clicks; catalogues; internet retailing; multichannel retailing; websites

Indexed keywords


EID: 77955946400     PISSN: 14775212     EISSN: 17418100     Source Type: Journal    
DOI: 10.1504/IJIMA.2005.007745     Document Type: Article
Times cited : (1)

References (48)
  • 1
    • 84951724537 scopus 로고    scopus 로고
    • Discounted out: how jay walker built webhouse on a theory that he couldn’t prove
    • October, 16
    • Angwin, J. and Wingfield, N. (2000) ‘Discounted out: how jay walker built webhouse on a theory that he couldn’t prove’, Wall Street Journal, October 16, p.Alff.
    • (2000) Wall Street Journal , pp. Alff
    • Angwin, J.1    Wingfield, N.2
  • 2
    • 84986078603 scopus 로고    scopus 로고
    • A guide to developing and managing a well-integrated multi-channel retail strategy
    • Berman, B. and Thelen, S. (2004) ‘A guide to developing and managing a well-integrated multi-channel retail strategy’, International Journal of Retail and Distribution Management, Vol. 32, No. 3, pp.147–156.
    • (2004) International Journal of Retail and Distribution Management , vol.32 , Issue.3 , pp. 147-156
    • Berman, B.1    Thelen, S.2
  • 3
    • 0035320809 scopus 로고    scopus 로고
    • The old pillars of new retailing
    • April
    • Berry, L. (2001) ‘The old pillars of new retailing’, Harvard Business Review, April, Vol. 79, pp.131–137.
    • (2001) Harvard Business Review , vol.79 , pp. 131-137
    • Berry, L.1
  • 4
    • 22544432963 scopus 로고    scopus 로고
    • Brand killers
    • August 11
    • Boyle, M. (2003) ‘Brand killers’, Fortune, August 11, p.89ff.
    • (2003) Fortune , pp. 89ff
    • Boyle, M.1
  • 6
    • 0002531434 scopus 로고    scopus 로고
    • Finding sustainable profitability in electronic commerce
    • de Figueiredo, J.M. (2000) ‘Finding sustainable profitability in electronic commerce’, Sloan Management Review, Summer, pp.41–52.
    • (2000) Sloan Management Review , vol.Summer , pp. 41-52
    • de Figueiredo, J.M.1
  • 9
    • 84986146420 scopus 로고    scopus 로고
    • Managing customer preferences in a multi-channel environment using web services
    • Ganesh, J. (2004) ‘Managing customer preferences in a multi-channel environment using web services’, International Journal of Retail and Distribution Management, Vol. 32, No. 3, pp.140–146.
    • (2004) International Journal of Retail and Distribution Management , vol.32 , Issue.3 , pp. 140-146
    • Ganesh, J.1
  • 12
    • 1842854581 scopus 로고    scopus 로고
    • Internet retailing: enablers, limiters, and market consequences
    • Grewal, D., Iyer, G.R. and Levy, M. (2004) ‘Internet retailing: enablers, limiters, and market consequences’, Journal of Business Research, Vol. 57, pp.703–713.
    • (2004) Journal of Business Research , vol.57 , pp. 703-713
    • Grewal, D.1    Iyer, G.R.2    Levy, M.3
  • 14
    • 0034188727 scopus 로고    scopus 로고
    • Get the right mix of bricks and clicks
    • May-June
    • Gulati, R. and Garino, J. (2000) ‘Get the right mix of bricks and clicks’, Harvard Business Review, May-June, pp.107–114.
    • (2000) Harvard Business Review , pp. 107-114
    • Gulati, R.1    Garino, J.2
  • 15
    • 33746590822 scopus 로고    scopus 로고
    • On-line retailing scores big
    • Haeberle, M. (2003) ‘On-line retailing scores big’, Chain Store Age, Vol. 79, No. 7, p.48.
    • (2003) Chain Store Age , vol.79 , Issue.7 , pp. 48
    • Haeberle, M.1
  • 16
    • 84951724542 scopus 로고    scopus 로고
    • Stores, August
    • Henderson, T.P. (2002) ‘Time to get smart’, Stores, August, https://www.stores.org/archives/aug02chief.asp.
    • (2002) Time to get smart
    • Henderson, T.P.1
  • 17
    • 0038095041 scopus 로고    scopus 로고
    • Webvan left the basics on the shelf
    • Khermouch, G. (Ed.) July
    • Himmelstein, L. (2001) ‘Webvan left the basics on the shelf’, in Khermouch, G. (Ed.): Business Week, July 23, p.43ff.
    • (2001) Business Week , vol.23 , pp. 43ff
    • Himmelstein, L.1
  • 19
    • 0347308163 scopus 로고    scopus 로고
    • A model for evaluating the effectiveness of CRM using the balanced scorecard
    • Kim, J, Suh, E. and Hwang, H. (2003) ‘A model for evaluating the effectiveness of CRM using the balanced scorecard’, Journal of Interactive Marketing, Vol. 17, No. 2, pp.5–19.
    • (2003) Journal of Interactive Marketing , vol.17 , Issue.2 , pp. 5-19
    • Kim, J.1    Suh, E.2    Hwang, H.3
  • 22
    • 55349085418 scopus 로고    scopus 로고
    • ‘Gap’s greatest generation? targeting boomer women with test stores in 2005, retailer hopes to fill a void
    • Eastern ed., September 15, New York
    • Merrick, A. (2004) ‘Gap’s greatest generation? targeting boomer women with test stores in 2005, retailer hopes to fill a void’, Wall Street Journal, Eastern ed., September 15, New York, p.B1.
    • (2004) Wall Street Journal , pp. B1
    • Merrick, A.1
  • 23
    • 0142023237 scopus 로고    scopus 로고
    • Determinants of online channel use and overall satisfaction with a relational, multichannel service provider
    • Montoya-Weiss, Mitzi, M., Voss, G.B. and Grewal, D. (2003) ‘Determinants of online channel use and overall satisfaction with a relational, multichannel service provider’, Journal of the Academy of Marketing Science, Vol. 31, No. 4, pp.448–458.
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.4 , pp. 448-458
    • Montoya-Weiss1    Mitzi, M.2    Voss, G.B.3    Grewal, D.4
  • 24
    • 0041842966 scopus 로고    scopus 로고
    • Multichannel retailing clicks
    • January
    • Olafson, E. (2001) ‘Multichannel retailing clicks’, Chain Store Age, January, Vol. 77, No. 1, p.88.
    • (2001) Chain Store Age , vol.77 , Issue.1 , pp. 88
    • Olafson, E.1
  • 25
    • 0001312089 scopus 로고    scopus 로고
    • SERVQUAL: a multiple item scale for measuring customer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A. and Berry, L. (1998) ‘SERVQUAL: a multiple item scale for measuring customer perceptions of service quality’, Journal of Retailing, Vol. 64, pp.12–37.
    • (1998) Journal of Retailing , vol.64 , pp. 12-37
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.3
  • 26
    • 0035289645 scopus 로고    scopus 로고
    • Strategy and the internet
    • March
    • Porter, M. (2001) ‘Strategy and the internet’, Harvard Business Review, March, Vol. 79, pp.63–78.
    • (2001) Harvard Business Review , vol.79 , pp. 63-78
    • Porter, M.1
  • 27
    • 84951714224 scopus 로고    scopus 로고
    • Retailers take multi-faceted approaches to multi-channel success
    • June
    • Reda, S. (2003) ‘Retailers take multi-faceted approaches to multi-channel success’, Stores, June. Vol. 85, No. 6, p.22, https://www.stores.org/archives/2003/06/edi.asp.
    • (2003) Stores , vol.85 , Issue.6 , pp. 22
    • Reda, S.1
  • 29
    • 27744529521 scopus 로고    scopus 로고
    • Convergence: retail’s new r (evolution)
    • September
    • Rubin, E. (2001) ‘Convergence: retail’s new r (evolution)’, Chain Store Age, September, Vol. 77, No. 9, p.82..
    • (2001) Chain Store Age , vol.77 , Issue.9 , pp. 82
    • Rubin, E.1
  • 30
    • 8644240056 scopus 로고    scopus 로고
    • Measuring marketing productivity: current knowledge and future directions
    • October
    • Rust, R.T., Ambler, T., Carpenter, G.S., Kumar, V. and Srivastava, R.K. (2004) ‘Measuring marketing productivity: current knowledge and future directions’, Journal of Marketing, October, Vol. 68, pp.76–89.
    • (2004) Journal of Marketing , vol.68 , pp. 76-89
    • Rust, R.T.1    Ambler, T.2    Carpenter, G.S.3    Kumar, V.4    Srivastava, R.K.5
  • 32
    • 84951724544 scopus 로고    scopus 로고
    • The missing metric: whether a website is successful depends on the definition of success
    • February 2004
    • Schueler, J. (2004) ‘The missing metric: whether a website is successful depends on the definition of success’, Internet Retailer.com, February 2004, http://www.internetretailer.com/article.asp?id=11220.
    • (2004) Internet Retailer.com
    • Schueler, J.1
  • 33
    • 84951712982 scopus 로고    scopus 로고
    • Curtain call for priceline.com
    • Selicaro, D. (2001) ‘Curtain call for priceline.com’, Upside, Vol. 13, No. 2, pp.36–37.
    • (2001) Upside , vol.13 , Issue.2 , pp. 36-37
    • Selicaro, D.1
  • 38
    • 84951724545 scopus 로고    scopus 로고
    • Industry survey
    • Standard and Poor’s May
    • Standard and Poor’s (2004) ‘Industry survey’, Retailing: General, May 20.
    • (2004) Retailing: General , pp. 20
  • 39
    • 1642266234 scopus 로고    scopus 로고
    • The dynamics of click-and-mortar electronic commerce: opportunities and management strategies
    • Steinfeld, C., Bouwman, H. and Adelaar, T. (2002) ‘The dynamics of click-and-mortar electronic commerce: opportunities and management strategies’, International Journal of Electronic Commerce, Vol. 7, No. 1, pp.93–119.
    • (2002) International Journal of Electronic Commerce , vol.7 , Issue.1 , pp. 93-119
    • Steinfeld, C.1    Bouwman, H.2    Adelaar, T.3
  • 41
    • 19844375983 scopus 로고    scopus 로고
    • Multichannel customer management: the benefits and challenges
    • September
    • Stone, M., Hobbs, M., Khaleeli, M. (2002) ‘Multichannel customer management: the benefits and challenges’, Journal of Database Marketing, September, Vol. 10, No. 1, pp.39–52.
    • (2002) Journal of Database Marketing , vol.10 , Issue.1 , pp. 39-52
    • Stone, M.1    Hobbs, M.2    Khaleeli, M.3
  • 45
    • 3242882673 scopus 로고    scopus 로고
    • An analysis of web impacts on the retail market
    • Spring
    • Wang, F., Head, M. and Archer, N. (2002) ‘An analysis of web impacts on the retail market’, Journal of Business Strategies, Spring, Vol. 19, No. 1, pp.73–93.
    • (2002) Journal of Business Strategies , vol.19 , Issue.1 , pp. 73-93
    • Wang, F.1    Head, M.2    Archer, N.3
  • 46
    • 25144481816 scopus 로고    scopus 로고
    • Electronic commerce: definition, theory and context
    • Wigland, R. (1997) ‘Electronic commerce: definition, theory and context’, The Information Society, Vol. 12, pp.1–16.
    • (1997) The Information Society , vol.12 , pp. 1-16
    • Wigland, R.1
  • 48
    • 0035646217 scopus 로고    scopus 로고
    • A framework for customer relationship management
    • Summer
    • Winer, R.S. (2001) ‘A framework for customer relationship management’, California Management Review, Summer, Vol. 43, No. 4, pp.89–105.
    • (2001) California Management Review , vol.43 , Issue.4 , pp. 89-105
    • Winer, R.S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.